MyTime

Appointment scheduling, POS & customer engagement platform

4.7 /5 (109 reviews) Write a Review!

MyTime Overview

What is MyTime?

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.

MyTime Overview

Pricing

Starting from
US$74.00/month

Pricing options

Free Trial
Subscription
Value for money

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.


MyTime Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
Various standard reports are built into MyTime and can be used out of the box
MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
MyTime lets users manage the whole business on the web and on Android and iPhone apps.
MyTime’s simple layout gives users full control over schedules, availability, and prices
Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
MyTime point-of-sales processes payments for appointments and products
MyTime video MyTime screenshot: MyTime’s Client Manager is a CRM system that stores all customers’ records in one place MyTime screenshot: MyTime is an appointment manager, online marketing tool, and communication hub rolled into one MyTime screenshot: Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online MyTime screenshot: Various standard reports are built into MyTime and can be used out of the box MyTime screenshot: MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler MyTime screenshot: MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management MyTime screenshot: MyTime lets users manage the whole business on the web and on Android and iPhone apps. MyTime screenshot: MyTime’s simple layout gives users full control over schedules, availability, and prices MyTime screenshot: Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients MyTime screenshot: MyTime point-of-sales processes payments for appointments and products

MyTime Reviews

MyTime Reviews

Overall rating
4.7
/
5
Excellent
87

Very good
20

Average
0

Poor
0

Terrible
2

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.8
98% recommended this app
Jaret L.

Love this company!

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!


Jeff C.

Meets Our Needs But Pricey

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.


Helina B.

Shady business practices, unknowledgeable staff, glitchy system

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.


Brittany G.

Excellent software - takes time to navigate through

scheduling is a lot more detailed and convenient


Peter W.

One of the best time management applications out there


Jaret L.
Industry: Accounting

Love this company!

Reviewed on 20/11/2015
Review Source: GetApp

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Pros

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Cons

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jeff C.
Industry: Retail
Company size: 11-50 Employees

Meets Our Needs But Pricey

Used Daily for 6-12 months
Reviewed on 10/10/2020
Review Source: Capterra

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Pros

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Cons

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Helina B.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Shady business practices, unknowledgeable staff, glitchy system

Used Daily for 1-5 months
Reviewed on 11/12/2018
Review Source: Capterra

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Pros

I like the look and user friendliness of the widget on our website.

Cons

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Response from MyTime

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Brittany G.
Industry: Cosmetics
Company size: 10,000+ Employees

Excellent software - takes time to navigate through

Used Daily for 1-5 months
Reviewed on 14/09/2020
Review Source: Capterra

scheduling is a lot more detailed and convenient

Pros

Like the ability to change apps and make detailed notes about clients

Cons

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Peter W.
Industry: Higher Education
Company size: 501-1,000 Employees

One of the best time management applications out there

Used Daily for 2+ years
Reviewed on 30/11/2018
Review Source: GetApp

Pros

I've been using My Time for as long as I can remember to manage everything from work to personal life.
Its very easy to use, both as a newbie and an experienced user.
Brilliant price point, compared to other applications that offer similar features this is a steal!
My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Cons

Over time some of the free features of My Time have been moved to only be available to premium users.
The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 109 user ratings
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MyTime Pricing

MyTime Pricing

Starting from
US$74.00/month
Free Trial
Subscription
Value for money

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.

Value for Money
4.6/5
Based on 109 user ratings
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MyTime Features

MyTime Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 109 user ratings
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Categories

Additional information for MyTime

Additional information for MyTime

Key features of MyTime

  • Automated emails & text messages
  • Client management
  • Custom reports
  • Customizable email templates
  • Customizable intake forms & waivers
  • Email & SMS appointment reminders
  • Facebook integration
  • Full client history including notes & photos
  • Instant messaging with MyTime Communicator
  • Inventory manager
  • Online scheduling & appointment booking
  • Payroll & commission calculations
  • Payroll tracking
  • Point of sale (POS)
  • Promotions, coupons & flash sales management
  • Reports on revenue, clients, & more
  • SMS appointment confirmations
  • Sales tracking
  • Staff access controls
  • Targeted email campaigns

Benefits

  • Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

  • Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

  • Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber, YP.com, Superpages, CitySearch, Local.com, and up to 150 others.

  • Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

  • Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

  • Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.

  • MyTime FAQs

    MyTime FAQs

    Below are some frequently asked questions for MyTime.

    Q. What type of pricing plans does MyTime offer?

    MyTime offers the following pricing plans:

    Starting from: US$74.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.

    Q. What are the main features of MyTime?

    MyTime offers the following features:

    • Automated emails & text messages
    • Client management
    • Custom reports
    • Customizable email templates
    • Customizable intake forms & waivers
    • Email & SMS appointment reminders
    • Facebook integration
    • Full client history including notes & photos
    • Instant messaging with MyTime Communicator
    • Inventory manager
    • Online scheduling & appointment booking
    • Payroll & commission calculations
    • Payroll tracking
    • Point of sale (POS)
    • Promotions, coupons & flash sales management
    • Reports on revenue, clients, & more
    • SMS appointment confirmations
    • Sales tracking
    • Staff access controls
    • Targeted email campaigns

    Q. Who are the typical users of MyTime?

    MyTime has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does MyTime support?

    MyTime supports the following languages:

    English

    Q. What type of pricing plans does MyTime offer?

    MyTime has the following pricing plans:

    Subscription

    Q. Does MyTime support mobile devices?

    MyTime supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MyTime integrate with?

    MyTime integrates with the following applications:

    Facebook, Google Calendar, Google Maps, Instagram, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced

    Q. What level of support does MyTime offer?

    MyTime offers the following support options:

    Online Support, Phone Support, Knowledge Base, FAQs