--- description: Learn how Web Help Desk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Web Help Desk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Web Help Desk](/software/102041/web-help-desk) # Web Help Desk Canonical: https://www.getapp.co.nz/software/102041/web-help-desk Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/102041/web-help-desk?page=2) > Web Help Desk by SolarWinds is a customizable help desk \& IT asset management solution for businesses within industries such as education, healthcare, government, \& more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time \& billing, workflows, \& more. > > Verdict: Rated **4.1/5** by 123 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 123 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$753.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Japanese, Korean, Portuguese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Capacity Management - Change Management - Compliance Tracking - Configurable Workflow - Contract/License Management - Cost Tracking - Customisable Branding - Dashboard - Dashboard Creation - Email Management - Help Desk Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [Task Management Software](https://www.getapp.co.nz/directory/570/task-management/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [Knowledge Base Software](https://www.getapp.co.nz/directory/2823/knowledge-base/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Ticket Tracking with Webhelpdesk. Easily submit and resolve issues with ticketing system" — 5.0/5 > **Verified Reviewer** | *6 February 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Able to look up ticket type, or ticket content for repeat issues. Track issues by who submits them easily by searching. Setup custom requirements for ticket submission. Easily integrate it with Solarwinds to create tickets when there are issues on network. It can also be connected to Exchange to send out email notifications. > > **Cons**: It appears that it cannot send email notifications to Distro lists. Setting up tech alerts can be quite complicated to get everything configured the way you want it to. > > We easily are able to track resolution of issues and pull reports in order to look at trends. ----- ### "Awesome program to do support tickets and track progress" — 5.0/5 > **Verified Reviewer** | *20 March 2018* | Financial Services > > **Pros**: Allows end users to request and send tickets to Helpdesk and allows Helpdesk to document work and track everything that has been done > > **Cons**: There has been few issues with the LDAP properly syncing with the database. sometimes creates multiple duplicate users. some functions have too many options ----- ### "Web Help Desk has worked better than the past ticketing system we have. It does what we at this time" — 3.0/5 > **Curtis** | *11 May 2017* > > **Pros**: Very easy to users to respond and create tickets. When users create tickets through the website it will list their IP Address of the computer they are using. You can set up a status on a ticket for waiting for a response. After the criteria of your choosing will send users email and after the criteria are met it will auto close the ticket. You can also use multi-approval chain works great. If you have sign off of more than 1 person will generate an email to one and if they approve sends to the other. If any deny in the chain will stop the process. You can also respond to tickets through email which goes directly to the user without having to log into the system. > > **Cons**: There is no true purchase order. It's more like a tracking of POs you already have done in another system. IF you want to use then it has to add make and model. Sometimes when clicking a field it will randomly close and you have to back out the ticket and go back in. When ordering licenses the admin uses up a license. When searching tickets can only search by the last name. If you have assets linked to a user you have to set up manually for each user. The mobile app hasn't been updated for users, so do not use. If you want embedded documents or pictures in the PAQs have to use BBCODE, which if are a busy helpdesk won't have time to create. ----- ### "Great solution with low cost" — 5.0/5 > **Verified Reviewer** | *17 November 2017* | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, end users like the ease of submitting tickets by just sending an email through Outlook. > > **Cons**: Some of the back end setting could use a little refining to make things more streamlined. Otherwise a good solution. > > Tracking of IT issues, tracking of trends ----- ### "Good ticket system for ICT department" — 4.0/5 > **Verified Reviewer** | *9 December 2018* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: Web Help Desk is a modern solution for ticket based system. Modern UI and great reports. > > **Cons**: The mobile interface is not keeping up with iOS development. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/102041/web-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/102041/web-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data