OneDesk

4.3 (11)
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Helpdesk & Project Management Software - in one application

About OneDesk

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.

With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.

Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.

Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.

At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.


Key benefits of OneDesk

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps


Images

OneDesk Software - Kanban Board - Agile Status Board for tickets and tasks
OneDesk Software - Hierarchical view of ticekts and tasks in a project
OneDesk Software - Real-time messaging and conversations with customers and team members
OneDesk Software - Gantt chart
OneDesk Software - Customer portal for customers to track tickets and tasks
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OneDesk video
OneDesk Software - Kanban Board - Agile Status Board for tickets and tasks
OneDesk Software - Hierarchical view of ticekts and tasks in a project
OneDesk Software - Real-time messaging and conversations with customers and team members
OneDesk Software - Gantt chart
OneDesk Software - Customer portal for customers to track tickets and tasks

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OneDesk

4.3 (11)
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month
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Ease of Use

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Reviews

Overall rating

4.3 /5
(11)
Value for Money
4.1/5
Features
4.5/5
Ease of Use
4/5
Customer Support
4.1/5

Already have OneDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 11
Magaly
Magaly
Overall rating
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User review with one year of use

Reviewed on 12/08/2023

In general terms, it saves work by having two important functionalities in the same software.

In general terms, it saves work by having two important functionalities in the same software.

Pros

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Cons

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Christine
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible Application with a Strong Feature Set

Reviewed on 8/11/2023

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big...

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pros

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Using as a service desk but unfortunately not the most ideal

Reviewed on 16/09/2022

Pros

There is automated timesheet tracking for each tickets.

Cons

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives Considered

Jira
Flor
Flor
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A project management solution

Reviewed on 10/04/2023

From my experience, the price-quality ratio is well above that of its competitors, being favorable...

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pros

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Gabriela
Gabriela
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review of about a leading management software

Reviewed on 11/07/2023

In my personal experience, for the management of a medium-sized company, it has a positive...

In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pros

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

Showing 5 reviews of 11 Read all reviews

OneDesk FAQs

Below are some frequently asked questions for OneDesk.

OneDesk offers the following pricing plans:

  • Starting from: US$11.99/month
  • Pricing model: Subscription
  • Free Trial: Available

Plans start at $9/user/month.

OneDesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

OneDesk supports the following languages:

Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

OneDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

OneDesk integrates with the following applications:

Box, Dropbox Business, FreshBooks, Gmail, Joomla, Mailchimp, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Project, Microsoft Teams, QuickBooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier

OneDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for OneDesk.