Hippo CMMS
About Hippo CMMS
Hippo CMMS is a maintenance management software tool for organizations of all sizes. Quick and easy to implement, it is a SaaS solution that offers a customized interface designed to suit users' operational maintenance needs. Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.
Hippo CMMS has been providing user-friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." Hippo offers the features required by organizations to streamline operations but designed the application to be intuitive. Hippo CMMS can be used by everyone within an organization, whether they're tech-driven VPs and CIOs, or not so tech-savvy. The system enables work orders processing, carrying out maintenance requests, managing preventive maintenance and spare parts, and report generation by employees at all levels.
Hippo CMMS comes with all the modules and features necessary to streamline most maintenance operations: a maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extraction tools.
Hippo CMMS training and support staff work with clients during implementation, from start to finish, and continue supporting them throughout their subscription. Hippo offers an array of services to make sure implementation goes smoothly: site audits, data migration, software customization, and on-site and web-based training.
Key benefits of Hippo CMMS
Preventive Maintenance for Facilities and Equipment: easily store and access asset information like ID tags, O&M manuals, and warranty info. Hippo’s preventive maintenance software has all the tools you need to maximize equipment longevity.
Complete Work Order Management: review maintenance requests and then generate, prioritize, assign, and track work orders packed with everything technicians need to close out efficiently, accessible directly from the mobile app.
Data-Driven Equipment Maintenance Management: access comprehensive asset data that's safe, secure, and searchable. Everything from digital copies of manuals, schematics, warranties, and photos to comprehensive inspection and maintenance histories.
Simple, User-Friendly CMMS: see a fast implementation and ongoing ROI on your investment. Because Hippo is easy to learn and use, organizations see solid buy-in and high adoption rates.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use
Reviewed on 17/09/2018
It is a great deal for the cost and it really does exactly what I need it to. Reports and queries...
It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.
Pros
It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly
Cons
It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot
Response from Eptura
HI Matt,
Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review for Hippo
Reviewed on 17/05/2024
It works well for scheduled work that we mostly use it for.
It works well for scheduled work that we mostly use it for.
Pros
Scheduled walkthroughs of the buildings. Asset tracking
Cons
It is difficult to move dates for scheduled maintenance work.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An execellent tool
Reviewed on 19/08/2019
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use....
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.
Pros
The software is user-friendly.
In a few clicks, you can find what you are looking for.
Good in extracting reports.
Hippo it is organized and store thing properly.
Cons
You can't close more than one work order per time.
Adding a piece of equipment, or adding a location should be more natural than add one by one.
We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first.
Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.
Response from Eptura
Hi Thiago,
As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.
I know you are in touch with our support team often, and please continue to reach out to us.
Have a great day and enjoy the rest of our summer!
Mel Motoch
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for work order processing
Reviewed on 24/05/2024
Hippo is very suitable for smaller businesses and offers many capabilities larger businesses would...
Hippo is very suitable for smaller businesses and offers many capabilities larger businesses would utilize.
Pros
Ease of use, capabilities, and tracking of expense
Cons
Can only Decline rather than Retract or Cancel when necessary.
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
HippoFM is great software
Reviewed on 27/09/2018
have been using it for over 5 years so I would say I am very happy.
have been using it for over 5 years so I would say I am very happy.
Pros
simple one click viewing of your work orders, very obvious work order submit button, submitting is easy with little information needed to understand the issue.
Cons
some of the options in the administration tabs can have a learning curve
Response from Eptura
Hi Seth
Thanks for taking the time to leave us a review. It has been great serving Seamterics over the past 5 years. The Hippo team is happy to hear that you guys are still getting great value out of Hippo and find it simple and easy to use. Join us for one of our upcoming webinars to learn more about some of the new features we have added. I am sure that Seametrics can benefit and make good use out of some of them.
Hippo CMMS FAQs
Below are some frequently asked questions for Hippo CMMS.Q. What type of pricing plans does Hippo CMMS offer?
Hippo CMMS offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Hippo CMMS?
Hippo CMMS has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hippo CMMS support?
Hippo CMMS supports the following languages:
English, French, Spanish
Q. Does Hippo CMMS support mobile devices?
Hippo CMMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hippo CMMS integrate with?
We do not have any information about what integrations Hippo CMMS has
Q. What level of support does Hippo CMMS offer?
Hippo CMMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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