--- description: Learn how InGenius can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InGenius Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Contact Management Software](/directory/337/contact-management/software) > [InGenius](/software/101945/ingenius) # InGenius Canonical: https://www.getapp.co.nz/software/101945/ingenius Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/101945/ingenius?page=2) > Increase agent productivity and earn happier customers with a seamless connection between your CRM and business phone system. Drive more successful service and sales with one simple, smooth computer telephony integration that supports unique and complex workflows. > > Verdict: Rated **4.9/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of InGenius Integrate your CRM: InGenius is designed to integrate your existing phone system with Microsoft Dynamics CRM/365, Salesforce, and ServiceNow to maximize the impact of every call with personalized customer information. Leverage your existing phone system: InGenius works with leading telephony systems, aligning to your existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems. Improve customer satisfaction: InGenius CTI puts the caller's information at your agents' fingertips. Provide a warm start to conversations and eliminate redundant questions to the caller with screen pop and screen transfer. Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, dramatically increasing call capacity. Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Upland Software - **Location**: Austin, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Implementation and onboarding support included. Please contact InGenius for more information and a custom quote\! - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Activity Tracking - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Reporting - Call Routing - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Computer Telephony Integration - Contact Database ## Integrations (12 total) - Asterisk - Avaya Cloud Office - Avaya Experience Platform - Avaya UCaaS - Cisco Unified Communications Manager - GENESYS - MiContact Center Business - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Twilio - Twilio Flex ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Management Software](https://www.getapp.co.nz/directory/337/contact-management/software) ## Related Categories - [Contact Management Software](https://www.getapp.co.nz/directory/337/contact-management/software) - [Sales Enablement Software](https://www.getapp.co.nz/directory/605/sales-enablement/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Telephony Software](https://www.getapp.co.nz/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) ## Alternatives 1. 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Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time\!) > > **Cons**: Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about. ----- ### "InGenius is one of the best software for Call Management." — 5.0/5 > **Verified Reviewer** | *6 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM. > > **Cons**: No never experienced any issue with InGenius. ----- ### "InGenius" — 5.0/5 > **Andrea** | *18 October 2022* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great. > > **Cons**: Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare . > > I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes . ----- ### "InGenius: A Reliable and Incredible Customer Service Solution" — 5.0/5 > **Giacomo** | *15 April 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: This customer service solution has been reliable since day one. InGenius is easy to implement. > > **Cons**: I do not dislike InGenius at all. InGenius is super amazing. ----- ### "InGenius - Productivity Boosting Tool" — 5.0/5 > **Ange** | *26 February 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. > > **Cons**: I have nothing negative to say about our experience with InGenius. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/101945/ingenius?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/101945/ingenius) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data