Dropbox

Dropbox

File syncing, storage & sharing platform

4.5/5 (3368 reviews)

Dropbox Overview

Dropbox is a free, off-site server for file sharing and storage. It allows users to sync their files online and across devices automatically.
Dropbox brings files together, in one central place. They’re easy to find and safely synced across all devices, so users can access them anytime, anywhere.
Handle files as users would on their desktop with Dropbox. Add, edit, erase and then access them on secure servers from any device (PC, Mac, iPhone, Android & Windows Phone).

Pricing

Starting from
€10.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Chinese (Simplified), Danish, Dutch, English, French and 10 others, German, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Dropbox Reviews

Overall rating
4.5/5
95% positive reviews
2274
Excellent
916
Very good
163
Average
12
Poor
3
Terrible
Verified Reviewer

good product but needs improvement

Used Daily for 2+ years
Reviewed on 29/08/2019
Review Source: Capterra

Still better than not having a shared server at all. Has a large amount of space offered so we don't have to worry about losing files. Licenses and teams are also easy to manage.

Pros

The ability to access files anytime, anywhere, especially from a mobile device. Intuitive and always evolving to be better. It's also widely known so most people don't need much training on it.

Cons

Lack of customer support - they just refer you to guides and FAQs. We also received no help in our initial setup and after having the software for a while, there are countless things we could have done better to share and organize our folders.
Glitchy sometimes - on multiple occasions I had to completely uninstall and reinstall the desktop app to make it work
Files are not collaborative enough. At this point, you'd imagine Dropbox would work like google sheets where you and someone else can edit the same document at the same time. But instead, you have to deal with conflicted duplicate files.
Billing could be explained better. We have multiple entities in our business and need to split our bill regularly but dropbox doesn't make it easy to code specific users or licenses to specific entities under the overarching business account

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Behzod A.

One of the most trusted names in online cloud storage

Used Daily for 2+ years
Reviewed on 12/02/2019
Review Source: Capterra

Overall I prefer using DB over other cloud storage providers. Because Dropbox is widely accepted service among businesses and academia. This makes it easier when you are working with different teams on a project.

Pros

I've been using Dropbox Business (DB) for about 5 years now and highly recommend it for anyone looking cloud service for storage, synchronization between different devices, and general file backup. Here are the pros of the service:

1) Extended File Version History: DB keeps historical versions of files and allows you to see or download different versions of your file for the last 120 days. If something goes wrong you can always download last successful version. This is one of my mostly used features; previously I manually saved each version of my files to restore if something goes wrong.

2) MS Office Integration: You can edit MS Office files even if you don't have Office software installed in your machine. You can use your browser to edit documents an changes will be automatically saved.

3) DB allows password protect and expirable shared links. Which is great if you're sharing sensitive documents.

4) DB comes with 3Tb worth of storage.

5) Learning curve and user interface: DB is super easy to learn, it satisfies needs of both technology newbies as well as technologically inclined people

6) A lot of third party applications work with your documents saved in Dropbox. If you open DB on internet browser and right click on file, DB will immediately offer different software options to OPEN/EDIT your files. Eg: PDF, photo editors, music/video players, etc.

7) Speed of synchronization is super fast, even if you're dealing with large Gb files.

Cons

So far I didn't have any issues with Dropbox. Developer keeps adding new and useful features, so nothing to complain about it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ross H.

Probably my favourite cloud storage but it's expensive

Used Daily for 2+ years
Reviewed on 7/02/2019
Review Source: Capterra

I use dropbox for a variety of my academic requirements. I recommend the free version to my students for both assignment backup and group research collaboration. I use the business version to coordinate a variety of projects from research grant material and theses to, as mentioned previously, syncing my entire zotero library. Between both Dropbox for business and google drive, my cloud storage needs are met and I think that each offers enough unique benefits that I do not see myself opting out of wither anytime soon.

Pros

I love how well file sync works and how reliable it is. For one of my primary uses of dropbox (Zotero library syncing) Dropbox is the only offering I've never had an issue with.
I also like the variability in sync options from "full folder" to "smartsync" and in between. This helps keep the storage down on some of my portable devices without me having to go about the hassle of managing multiple accounts. Dropbox was one of the first cloud storage and sync offerings and I think the backbone they built their software on is still as strong as ever and the mobile versions are excellent too.

Cons

The biggest con to dropbox for business is that it is priced so far above the two main competitors that come to my mind (google drive and Onedrive). It's a shame because there are a lot of little things that just seem to be better implemented on dropbox. It's also sometimes fiddly to get it around a proxy server in the workplace an issue that has improved but still lingers (particularly with archaic proxies) and this is one of those things that can actually make a program unusable, because you quickly learn to rely on it and if it is not functioning you can lose a day of work easily without realising it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Wendy R.

Makes working at different locations easy

Used Daily for 2+ years
Reviewed on 7/02/2019
Review Source: Capterra

Pros

Sometimes I work from home, sometimes I go into the office, sometimes I work off my laptop. Using Dropbox makes it so great not to have to worry about having the most recent version of files available. Years ago I had to e-mail myself the latest copies of spreadsheets when I knew I'd be working in a different location.

The Smart Sync is a wonderful way to save disk space by customizing which files you want stored on your hard drive and which files you want stored only in the cloud. They've recently fixed an issue I was having with Windows search not being able to find the file names of files stored only in the cloud - now searching for file names of files stored in the cloud works with my Windows 10.

I have been saved more than once by being able to go back to previous version of a file and restore it when unintentional changes had been made to a file. Being able to go back and restore deleted files has also been helpful.

I love being able to access my files from any browser on any computer and on my mobile devices.

Sharing files and folders is so easy by just giving the other person a link.

At work, some teams that I am on use a shared folder to store files for the whole group to access.

Cons

When I've had to contact customer service, sometimes I've felt like they didn't really understand my problem and provided solutions that didn't apply to my problem. Other times they've been great. Often I've been able to find information on their help section when I've had questions about a feature or problem, but not always.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Pamela G.

Clever and effective tool for file sharing and storage

Used Daily for 2+ years
Reviewed on 9/11/2018
Review Source: Capterra

Dropbox is a great workspace to storage and organize any kind of files. It increases my productivity every day. I installed it on every device I use, both for work and personal purposes and I cannot live without it. In just a few clicks I can upload, download or view the files I need. The sharing possibility with everyone is a salvation when working with other teammates or external customers.

Pros

It is a complete online file sharing and storage service. You can register for free to Dropbox basic or you can decide to upgrade to Dropbox PLus (1TB of space) or to subscribe to the Dropbox Business Plan available in three different variants: Standard - Advanced - Enterprise. The Business Plan includes 30 days of free trial.

By creating a Dropbox Basic account you get 2GB of space for free. You can increase your space by completing some steps provided by Dropbox, such as: Dropbox App installation on your device, referral programme, and so on. The Business Plan offers 3TB of space and many other additional features you might find on the website.

You can easily upload, download and view your files that are stored in one single space and that could be always accessible and shareable with anyone through a simple web link.

The files could be sort in specific folders and each folder could be shared with different person. One space, multiple uses. When you delete a file you can recover it for a certain time (determine by the active plan).

Thanks to Dropbox’s Smart Sync, your devices will always be synchronized and your files always available.

Delta-updates cleverly manage amended files. When you edit a single word of an already uploaded file, Dropbox will only upload the variation preserving the rest.

LAN syncing among devices on the same local network

You can set specific privacy conditions to each file you upload or share.

Cons

Commercial initiatives to push users switching to paid plans are very intrusive. No business invoice for Plus, only for Pro. That makes not so much sense to me and could be a big issue for the company. It has a free useful alternative, not so advanced but really valuable: Google Drive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Dropbox Pricing

Starting from
€10.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Dropbox for individuals:
Basic: Free for up to 2GB of space
Plus: €9.99/month
Professional €19.99/month for

Dropbox Business:
Standard: €12/user/month
Advanced: €18/user/month
Enterprise: Contract Dropbox for pricing.

Dropbox Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Chat
  • Collaboration Tools
  • Commenting
  • Customisable Branding
  • Document Management
  • Document Storage
  • Permission Management
  • SSL Security
  • Third Party Integration

  • Access Control
  • Automatic Notifications
  • Collaborative Workspace
  • Communication Management
  • Drag & Drop Interface
  • File Management
  • Projections
  • Search Functionality

Additional information for Dropbox

Key features of Dropbox

  • 256-bit AES encryption security
  • API
  • Accounting integration
  • Activity audit
  • Activity dashboard
  • Admin dashboard
  • Any device accessibility
  • Anytime, anywhere access
  • Application integration
  • Audit sharing activity
  • Auditing
  • Authentication & security
  • Automatic organization & back-up
  • Automatic updates
  • Branding management
  • CRM integration
  • Centralized billing
  • Chat
  • Commenting
  • Connected accounts management
  • Customized layouts
  • Data migration
  • Data protection
  • Device approvals
  • Document management
  • Document storage
  • Dropbox Showcase
  • Dropbox badge
  • Email integration
  • Enterprise mobility management
  • External sharing
  • File & version recovery
  • File event tracking
  • File requests
  • File sharing
  • File storage
  • File synchronization
  • File transfer
  • Full text search
  • Group management
  • HIPAA compliance
  • Help desk integration
  • History tracking
  • Invite enforcement
  • Link-sharing via email, chat or text message
  • Manually set bandwidths
  • Network control
  • Offline access
  • Online back-up & file recovery
  • Organization-wide collaboration
  • Password management
  • Permission management
  • Plus button
  • Preview & download
  • Progress tracking
  • Remote wipe
  • SSL security
  • Secure data storage
  • Secure login
  • Single sign on
  • Smart sync
  • Team activity tracking
  • Team folder manager
  • Third party integration
  • Two-step verification
  • User lists
  • Version history
  • Visual previews

Benefits

  • Edit Dropbox files even when offline; changes automatically sync once the device regains an internet connection.

  • When editing a shared file, everyone gets the update automatically.

  • Automatically back-up photos from the camera roll on a phone or computer. They´ll be saved in date order for users to create albums with and share. 30 days of undo history enables users to restore accidentally deleted files.

  • Share files and photos - even with someone without a Dropbox account.

  • Save any kind of file in Dropbox and sync them across all devices (PC, Mac, Android, iPad, iPhone or Windows Phone).

  • Dropbox FAQs

    Below are some frequently asked questions for Dropbox.

    Q. What type of pricing plans does Dropbox offer?

    Dropbox offers the following pricing plans:

    Starting from: €10.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Dropbox for individuals:
    Basic: Free for up to 2GB of space
    Plus: €9.99/month
    Professional €19.99/month for

    Dropbox Business:
    Standard: €12/user/month
    Advanced: €18/user/month
    Enterprise: Contract Dropbox for pricing.

    Q. What are the main features of Dropbox?

    Dropbox offers the following features:

    • 256-bit AES encryption security
    • API
    • Accounting integration
    • Activity audit
    • Activity dashboard
    • Admin dashboard
    • Any device accessibility
    • Anytime, anywhere access
    • Application integration
    • Audit sharing activity
    • Auditing
    • Authentication & security
    • Automatic organization & back-up
    • Automatic updates
    • Branding management
    • CRM integration
    • Centralized billing
    • Chat
    • Commenting
    • Connected accounts management
    • Customized layouts
    • Data migration
    • Data protection
    • Device approvals
    • Document management
    • Document storage
    • Dropbox Showcase
    • Dropbox badge
    • Email integration
    • Enterprise mobility management
    • External sharing
    • File & version recovery
    • File event tracking
    • File requests
    • File sharing
    • File storage
    • File synchronization
    • File transfer
    • Full text search
    • Group management
    • HIPAA compliance
    • Help desk integration
    • History tracking
    • Invite enforcement
    • Link-sharing via email, chat or text message
    • Manually set bandwidths
    • Network control
    • Offline access
    • Online back-up & file recovery
    • Organization-wide collaboration
    • Password management
    • Permission management
    • Plus button
    • Preview & download
    • Progress tracking
    • Remote wipe
    • SSL security
    • Secure data storage
    • Secure login
    • Single sign on
    • Smart sync
    • Team activity tracking
    • Team folder manager
    • Third party integration
    • Two-step verification
    • User lists
    • Version history
    • Visual previews

    Q. Who are the typical users of Dropbox?

    Dropbox has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Dropbox support?

    Dropbox supports the following languages:

    Chinese (Simplified), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    Q. What type of pricing plans does Dropbox offer?

    Dropbox has the following pricing plans:

    Free, Subscription

    Q. Does Dropbox support mobile devices?

    Dropbox supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Dropbox integrate with?

    Dropbox integrates with the following applications:

    Azendoo, Jimdo, JotForm, Pipedrive, RationalPlan, Receipt Bank, Sellsy, Teamwork Projects, Workfront, amoCRM

    Q. What level of support does Dropbox offer?

    Dropbox offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials