About Timely
Timely. The booking software that keeps clients coming back.
Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.
It all begins with our gorgeous, customisable calendar. The calendar allows you to manage your hair or beauty business from anywhere and lets your clients book their own appointments online, anytime. But that’s just the start. From there, you can tap into all sorts of tools designed to help you deliver an exceptional client experience, grow your income and manage your business beautifully.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why we made every feature of Timely highly customisable. So everything from your online bookings to your client communications, your payments and deposits to your loyalty programme, can be set up just the way you want, to reflect your unique brand and business needs.
No matter if you’re just starting out on your own or if you’ve managed a salon for years, you’ll find Timely gives you a clear picture of your business performance and helps you make confident decisions. Our reporting, marketing and staff management tools can help you learn what’s working, what’s not, and where you can make more money. You call the shots based on what you want to achieve – and we’ll help you continuously improve with real time insights and education.
Want to take the pain out of getting paid? Then you’ll love TimelyPay, the all-in-one solution to take card payments from your clients – whether that’s via our online booking system or via our integrated terminals. Say goodbye to mistyped payment amounts and confusing end-of-day cash ups and hello to a single payment solution, with simple transaction fees, fast payouts and no room for error.
And because more technology shouldn’t mean more hassle, we’ve made Timely super simple to use. You’ll discover clever features that automate your admin - saving you hours and allowing you to feel more relaxed and present with your clients, team and family.
To top it all off, you’re never on your own with Timely. We’re famous for our fast and friendly customer support that’s only an email or phone call away and we’ve got loads of helpful videos, guides and FAQs online too.
Join over 55,000 hair and beauty professionals using Timely worldwide. Simply select from one of three plans and pay one, simple monthly subscription fee, with no hidden costs and no fixed contracts.
Key benefits of Timely
Say goodbye to technology headaches and let Timely take care of your admin.
More technology shouldn’t mean more hassle. Timely is super-easy to set up and simple to use, with no hidden costs. Automate your admin and enjoy peace of mind knowing your business is ticking away, even when you aren’t in the salon. Our software is designed to tackle all the annoying things on your to do list. No more late nights playing appointment tag with clients over Insta, no more last-minute panics when you’ve forgotten to order stock, no more time wasted on manually sending out consultation forms. Feel less overwhelmed and be more present with your clients, team and family.
Customise Timely to make it work the way you do.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why Timely is designed to give you full control over how you run your business. Customise your client communications to suit your unique brand, set a cancellation policy you feel comfortable with, block repeat no-show offenders from booking with you, set up a daily payout schedule so you can always get cash when you need it and lock down access to sensitive client information. You control the vision, and we’ll make it happen.
Build your reputation and keep clients coming back.
There’s no better feeling than delighting your clients. At Timely, we’re just as obsessed with the client experience as you are. We’ve got all the tools you need to make your client’s day – from detailed client notes and before/after photos to a slick digital consultation service. We’ll remember Sandra’s coffee order for you, we know Noah’s pronouns, and we’ll remind you to wear a mask because Maia’s immunocompromised. Want to be booked out months in advance? We’ll help you build long-lasting relationships. Reward loyal clients with VIP offers, and give them a gentle nudge to come back with SMS marketing.
Understand what’s working and make confident business decisions
Timely gives you a clear picture of your business performance and helps you make confident decisions. Use our reporting, marketing and staff management tools to learn what’s working, what’s not, how to manage your cash flow and where you can make more money. Upsize, downsize, add high-value services or introduce new staff targets – you call the shots based on what you want to achieve. And we’ll help you continuously improve with real time insights and education.
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service, flexible plans to suit all our needs
Reviewed on 24/10/2017
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book...
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.
Pros
The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.
Cons
It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
What i like and don't like about Timely
Reviewed on 14/08/2023
Pros
Its easy to navigate around The colour coding is good The reports are great
Cons
I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Program needs work and better customer service
Reviewed on 7/11/2015
Timely is definitely beautiful and effortless. It is one of the better salon software programs I...
Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service industry in Canada and the United States this is one of their biggest downfalls. Its overall program is easy to use and very nice looking however it isn't a program that should be offered worldwide. I used the free trial for a few days just to test it out and see, I did have a few questions that I wanted answered and it took their customer service team an entire two days to reply (I sent in my query during the week so there is no excuse for this). I do hope that they add to their program because I believe they have a good thing going they just need a little more work.
Response from Timely
Hi Carmen, thanks for your feedback - it's great to hear you found Timely to be one of the best.
We're sorry it didn't quite fit your needs. We are constantly adding new features and there's lots more to come.
Apologies also for a slow reply, it looks like it took 30 hours for us to respond to your request. This is certainly slower than normal, and replying within 10 hours is something we work hard to achieve. We understand how important it is to hear back quickly when you're working through things, so we place huge value on fast, helpful customer service (it's one of the main reasons our customers love Timely!). Your feedback reassures us of the importance of that focus, so thank you.
Adding a tip to a service is a feature we will likely add in future, you can vote for it here: http://bit.ly/1SEcirR
Thanks again for the thoughtful feedback, really appreciate your time :-)
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make life easier
Reviewed on 9/08/2023
Its a definite time saver with booking, i love the reoccurrence appointment feature. easy communicat...
Its a definite time saver with booking, i love the reoccurrence appointment feature. easy communication with the team and always explained things so I understand lots of great tutorials too
Pros
without a doubt booking online feature is a game changer I've been in the industry 24 years & was concerned about going digital but it definitely has increased bookings
Cons
sometimes there's little glitches when selling gift vouchers, and the fact if you email one to someone it put the purchasers full name, which can make the voucher a bit impersonal
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 8/08/2023
Overall experience is good, it doesn’t seem to lag or not function semi often.
Overall experience is good, it doesn’t seem to lag or not function semi often.
Pros
The integration is easy, customer service is great
Cons
It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc
Reasons for Choosing Timely
Ease of useReasons for Switching to Timely
Ease of useTimely FAQs
Below are some frequently asked questions for Timely.Q. What type of pricing plans does Timely offer?
Timely offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
NO CONTRACTS, FREE 14 DAY TRIAL INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business. $55 AUD per staff member per month, includes 300 SMS credit per staff £30 GPD per staff member per month, includes 300 SMS credit per staff ELEVATE - Grow your revenue and elevate your brand with powerful client marketing. $45 AUD per staff member per month, includes 200 SMS credit per staff £25 GPD per staff member per month, includes 200 SMS credit per staff BUILD- Make business easy with the foundations for managing appointments. $35 AUD per staff member per month, includes 100 SMS credit per staff £20 GPD per staff member per month, includes 100 SMS credit per staff BASIC - Take your pen and paper appointment book and make it digital. $25 AUD per staff member per month £15 GPD per staff member per month
Q. Who are the typical users of Timely?
Timely has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Timely support?
Timely supports the following languages:
English
Q. Does Timely support mobile devices?
Timely supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Timely integrate with?
Timely integrates with the following applications:
Google Analytics 360, Google Calendar, Google Contacts, Google Tag Manager 360, MYOB Business, Mailchimp, Meta for Business, QuickBooks Online Advanced, Shopify, Stripe, WordPress, Xero, Zapier, authorize.net
Q. What level of support does Timely offer?
Timely offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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