Timely

Booking Software for Hair, Beauty & Wellbeing Professionals

4.7 /5 (631 reviews) Write a Review!

Timely Overview

What is Timely?

Manage and grow a successful business from anywhere. Timely is the user friendly software for businesses.

Timely runs on all your devices, giving you the freedom to run your business on the go.

Make life easier for your clients with online bookings and automated SMS & email appointment reminders. Boost client retention with VIP discounts and email marketing. Store all your client information in one place with notes and automated sales and appointment tracking.

Managing your team is a breeze with Timely. Set staff permissions, turn on automatic day sheets, and rest easy knowing your team can access Timely from their own devices as well. Become a data-driven business with real-time staff sales and productivity reports.

Protect your business with fully integrated digital forms. Create unlimited forms to be completed in store, or send to your clients via email or SMS to be completed at home. Details are automatically synced and saved to the client's profile saving you time and guaranteeing easy access to important information.

Customise Timely to suit your business with add-ons like Microsoft Outlook, Google Calendar or Apple Calendar. Connect powerful add-ons for accounting (Xero, MYOB, Quickbooks), retail (Vend) and email marketing (MailChimp).

Setting up your account is simple. If you're coming from another system, we have a dedicated migration team ready to help move your data across. Our world class support team are fast and friendly, available on live chat, email, or phone.

No contracts, hidden costs or cancellation fees. Monthly subscriptions start at $20.

Timely Overview

Pricing

Starting from
A$25.00/month

Pricing options

Free Trial
Subscription
Value for money

NO CONTRACTS, FREE 14 DAY TRIAL

INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business.
$55 AUD per staff member per month, includes 300 SMS credit per staff
£30 GPD per staff member per month, includes 300 SMS credit per staff

ELEVATE - Grow your revenue and elevate your brand with powerful client marketing.
$45 AUD per staff member per month, includes 200 SMS credit per staff
£25 GPD per staff member per month, includes 200 SMS credit per staff

BUILD- Make business easy with the foundations for managing appointments.
$35 AUD per staff member per month, includes 100 SMS credit per staff
£20 GPD per staff member per month, includes 100 SMS credit per staff

BASIC - Take your pen and paper appointment book and make it digital.
$25 AUD per staff member per month
£15 GPD per staff member per month


Timely Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

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Timely Reviews

Timely Reviews

Overall rating
4.7
/
5
Excellent
471

Very good
127

Average
29

Poor
3

Terrible
1

Value for Money
4.6
Features
4.4
Ease of Use
4.7
Customer Support
4.7
95% recommended this app
Janelle M.

Great customer service, flexible plans to suit all our needs

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.


Jacob W.

Spa Scheduling Software

Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.


Ray W.

I don't even know where to start!

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!


Michelle R.

Fantastic online booking system for sole practitioners

Client bookings continue to increase. Many new clients will choose me over another business because they can book online. I can easily see my financial situation for preparing tax statements. It's affordable, effective and easy to use.


Lloyd S.

Very good scheduling software


Janelle M.

Great customer service, flexible plans to suit all our needs

Used Daily for 2+ years
Reviewed on 24/10/2017
Review Source: Capterra

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jacob W.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Spa Scheduling Software

Used Other for 1+ year
Reviewed on 10/10/2020
Review Source: SoftwareAdvice

Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.

Pros

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

Cons

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 5.0/10

Ray W.
Industry: Consumer Services
Company size: 2-10 Employees

I don't even know where to start!

Used Daily for 1+ year
Reviewed on 1/09/2017
Review Source: Capterra

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Michelle R.
Industry: Alternative Medicine
Company size: Self Employed

Fantastic online booking system for sole practitioners

Used Daily for 1+ year
Reviewed on 19/12/2018
Review Source: Capterra

Client bookings continue to increase. Many new clients will choose me over another business because they can book online. I can easily see my financial situation for preparing tax statements. It's affordable, effective and easy to use.

Pros

The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients.

Cons

I often miss messages so maybe a pop up notification would be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lloyd S.
Industry: Construction
Company size: 2-10 Employees

Very good scheduling software

Used Daily for 2+ years
Reviewed on 16/12/2018
Review Source: Capterra

Pros

email campaign generation, easy to use, keeps a data base for contacts, can be customized,

Cons

There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.1/10
Based on 631 user ratings
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Timely Pricing

Timely Pricing

Starting from
A$25.00/month
Free Trial
Subscription
Value for money

NO CONTRACTS, FREE 14 DAY TRIAL

INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business.
$55 AUD per staff member per month, includes 300 SMS credit per staff
£30 GPD per staff member per month, includes 300 SMS credit per staff

ELEVATE - Grow your revenue and elevate your brand with powerful client marketing.
$45 AUD per staff member per month, includes 200 SMS credit per staff
£25 GPD per staff member per month, includes 200 SMS credit per staff

BUILD- Make business easy with the foundations for managing appointments.
$35 AUD per staff member per month, includes 100 SMS credit per staff
£20 GPD per staff member per month, includes 100 SMS credit per staff

BASIC - Take your pen and paper appointment book and make it digital.
$25 AUD per staff member per month
£15 GPD per staff member per month

NO CONTRACTS, FREE 14 DAY TRIAL

INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business.
$55 AUD per staff member per month, includes 300 SMS credit per staff
£30 GPD per staff member per month, includes 300 SMS credit per staff

ELEVATE - Grow your revenue and elevate your brand with powerful client marketing.
$45 AUD per staff member per month, includes 200 SMS credit per staff
£25 GPD per staff member per month, includes 200 SMS credit per staff

BUILD- Make business easy with the foundations for managing appointments.
$35 AUD per staff member per month, includes 100 SMS credit per staff
£20 GPD per staff member per month, includes 100 SMS credit per staff

BASIC - Take your pen and paper appointment book and make it digital.
$25 AUD per staff member per month
£15 GPD per staff member per month

Value for Money
4.6/5
Based on 631 user ratings
Compare value for money rating with alternatives
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Timely Features

Timely Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.4/5
Based on 631 user ratings
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Categories

Additional information for Timely

Additional information for Timely

Key features of Timely

  • Class bookings
  • Customer credit
  • Customer notes
  • Customer records
  • Discounts
  • Email reminders (free)
  • Facebook bookings
  • Free Mini-website
  • Gift vouchers
  • Inventory
  • Invoicing & Payments
  • Mobile access
  • Online bookings
  • Online payments
  • Packages & consessions
  • Point of sale
  • Processing & padding times
  • Products
  • Reports
  • Resource calendar
  • Resource scheduling
  • SMS marketing
  • SMS reminders
  • Services and products
  • Staff permissions
  • Staff productivity reporting
  • Staff roster
  • Staff rostering
  • Walk-in scheduling

Benefits

Be open for business 24/7 - Online bookings
Clients can book appointments on your website, Facebook page or your free Timely mini-website. Take payments online & email invoices!

Work anywhere at anytime - Mobile access
Your Timely account is hosted in the cloud, meaning you can access it from anywhere at anytime. See your appointments from your phone!

See your bookings on a calendar - Calendar Schedule
Navigate your schedule by staff, location, day, week or month using the calendar. Quickly and easily book, re-book and edit bookings in just a few clicks. Use the sidebar to search your customer records, history and notes. All from the same screen.

Keep in touch with your customers - Automated Reminders
Reduce your no-shows by automatically confirming appointments. Send SMS & email reminders, & automate your daily tasks.

Show me the money - Point of Sale
The built in point-of-sale means you can use Timely to take care of your invoicing and online payments. You can sell your services, products and even bundle them in packages.

Know your Numbers - Powerful Reports
Manage your schedule, promote your services and invoice clients. Keep & eye on your numbers with a variety of financial, staff & appointment reports.

Find more customers - Marketing tools
Make it easy for your customers to find you and book your services with SMS marketing. Connect your contact list to MailChimp and enjoy using the worlds most powerful email marketing tool.

Flex your muscle - Powerful Add-ons
Timely seamlessly integrates with other great software such as Xero, MYOB and Quickbooks (accounting), MailChimp (Email Marketing), Google Contacts and Calendars. Google Tag Manager, Zapier and iZettle, Paypal, Tyro, Smartpay and more.

Don’t break your bank - Affordable software
Whether you’re a solo operation or running a team our low monthly costs are affordable and flexible to the size of your business. It starts at $25 per month per staff member.

NO CONTRACTS, START UP COSTS OR CANCELLATION FEES.

Timely FAQs

Timely FAQs

Below are some frequently asked questions for Timely.

Q. What type of pricing plans does Timely offer?

Timely offers the following pricing plans:

Starting from: A$25.00/month

Pricing model: Subscription

Free Trial: Available

NO CONTRACTS, FREE 14 DAY TRIAL INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business. $55 AUD per staff member per month, includes 300 SMS credit per staff £30 GPD per staff member per month, includes 300 SMS credit per staff ELEVATE - Grow your revenue and elevate your brand with powerful client marketing. $45 AUD per staff member per month, includes 200 SMS credit per staff £25 GPD per staff member per month, includes 200 SMS credit per staff BUILD- Make business easy with the foundations for managing appointments. $35 AUD per staff member per month, includes 100 SMS credit per staff £20 GPD per staff member per month, includes 100 SMS credit per staff BASIC - Take your pen and paper appointment book and make it digital. $25 AUD per staff member per month £15 GPD per staff member per month

Q. What are the main features of Timely?

Timely offers the following features:

  • Class bookings
  • Customer credit
  • Customer notes
  • Customer records
  • Discounts
  • Email reminders (free)
  • Facebook bookings
  • Free Mini-website
  • Gift vouchers
  • Inventory
  • Invoicing & Payments
  • Mobile access
  • Online bookings
  • Online payments
  • Packages & consessions
  • Point of sale
  • Processing & padding times
  • Products
  • Reports
  • Resource calendar
  • Resource scheduling
  • SMS marketing
  • SMS reminders
  • Services and products
  • Staff permissions
  • Staff productivity reporting
  • Staff roster
  • Staff rostering
  • Walk-in scheduling

Q. Who are the typical users of Timely?

Timely has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Timely support?

Timely supports the following languages:

English

Q. What type of pricing plans does Timely offer?

Timely has the following pricing plans:

Subscription

Q. Does Timely support mobile devices?

Timely supports the following devices:

Android, iPhone, iPad

Q. What other apps does Timely integrate with?

Timely integrates with the following applications:

BirdEye, MYOB Essentials, Metric.ai, QuickBooks Online, Telogis Fleet, Todoist, Vend, Wordpress, Xero, Xero

Q. What level of support does Timely offer?

Timely offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials