Upserve POS

Restaurant & Bar iPad POS Management System

4.4 /5 (264 reviews) Write a Review!

Upserve POS Overview

What is Upserve POS?

Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.

Upserve POS Overview

Pricing

Starting from
US$59.00/month

Pricing options

Free Trial
Subscription
Value for money

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/


Upserve POS Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Printing checks on Upserve POS
Real-time reports on Upserve POS
Upserve POS' dashboard
Upserve POS search tools
Floor and table plan on Upserve POS
Upserve POS' menu functionalities
While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards
Upserve POS screenshot: Printing checks on Upserve POS Upserve POS screenshot: Real-time reports on Upserve POS Upserve POS screenshot: Upserve POS' dashboard Upserve POS screenshot: Upserve POS search tools Upserve POS screenshot: Floor and table plan on Upserve POS Upserve POS screenshot: Upserve POS' menu functionalities Upserve POS screenshot: While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

Upserve POS Reviews

Upserve POS Reviews

Overall rating
4.4
/
5
Excellent
163

Very good
72

Average
13

Poor
3

Terrible
13

Value for Money
4.3
Features
4.2
Ease of Use
4.5
Customer Support
4.4
89% recommended this app
Kolby G.

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.


Blake C.

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.


Iannis R.

Worst POS I've Ever Known

It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.


Bill C.

Use Upserve

It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business


Mike V.

Upserve POS Review


Kolby G.
Industry: Restaurants
Company size: 11-50 Employees

Upserve is Second to None

Used Daily for 2+ years
Reviewed on 20/08/2019
Review Source: Capterra

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Blake C.
Industry: Food & Beverages
Company size: 201-500 Employees

Easy and Efficient, Upserve

Used Daily for 1+ year
Reviewed on 30/04/2020
Review Source: Capterra

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Iannis R.
Industry: Restaurants
Company size: 51-200 Employees

Worst POS I've Ever Known

Used Daily for 1-5 months
Reviewed on 3/10/2020
Review Source: Capterra

It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.

Pros

The appearance is modern-looking and the handhelds are meant to help service.

Cons

Where do I start?
-Tickets double print
-Some tickets don't print at all/delay in printing
-Connectivity Issues
-Credit Card Processor stops working
-Some tables don't appear on the screen
-Switches between wifi connections that are not protected on its own
-Handhelds are not screen protected/too fragile
-Random charges appear on the screen for no reason
-Item slection/organization is not efficient
-bug issues
-software malfuntions

Response from Upserve

Hi Iannis, We apologize that you have had a less than satisfactory experience with Upserve. Our team is currently working with Ji and Hong to replace your mobile devices with stationary ones at no additional cost. We appreciate the feedback and are working together to resolve the main issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Bill C.
Industry: Hospitality
Company size: 1,001-5,000 Employees

Use Upserve

Used Daily for 1-5 months
Reviewed on 9/10/2020
Review Source: Capterra

It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business

Pros

I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Cons

Would like to see two way syncing between the Inventory and POS

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Mike V.
Industry: Hospitality
Company size: 11-50 Employees

Upserve POS Review

Used Daily for 2+ years
Reviewed on 21/09/2019
Review Source: Capterra

Pros

Intuitive and user friendly design that is reliable.

Cons

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.8/10
Based on 264 user ratings
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Upserve POS Pricing

Upserve POS Pricing

Starting from
US$59.00/month
Free Trial
Subscription
Value for money

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Value for Money
4.3/5
Based on 264 user ratings
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Upserve POS Features

Upserve POS Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.2/5
Based on 264 user ratings
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Categories

Additional information for Upserve POS

Additional information for Upserve POS

Key features of Upserve POS

  • 24/7 support
  • API access
  • Access levels settings
  • Check merging, splitting & transferring
  • Cloud-based storage and analytics
  • Full tableside and service counter POS
  • Gift card handling
  • Hold & send
  • Item modification
  • Item notes
  • Labor costs and scheduling
  • Menu creation & customization
  • Menu inventory countdown
  • Multiple business handling
  • Offline mode
  • Payments
  • Real-time reporting
  • Sale tracking tools
  • Sales, server and menu reporting
  • Search functionality
  • Software integration
  • Staff management
  • Tab management
  • Table management
  • Ticket printing for kitchen use
  • Time clock
  • Voids and comps
  • iPhone/iPad application

Benefits

  • With Upserve POS, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve POS enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve POS is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.

  • Upserve POS FAQs

    Upserve POS FAQs

    Below are some frequently asked questions for Upserve POS.

    Q. What type of pricing plans does Upserve POS offer?

    Upserve POS offers the following pricing plans:

    Starting from: US$59.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/

    Q. What are the main features of Upserve POS?

    Upserve POS offers the following features:

    • 24/7 support
    • API access
    • Access levels settings
    • Check merging, splitting & transferring
    • Cloud-based storage and analytics
    • Full tableside and service counter POS
    • Gift card handling
    • Hold & send
    • Item modification
    • Item notes
    • Labor costs and scheduling
    • Menu creation & customization
    • Menu inventory countdown
    • Multiple business handling
    • Offline mode
    • Payments
    • Real-time reporting
    • Sale tracking tools
    • Sales, server and menu reporting
    • Search functionality
    • Software integration
    • Staff management
    • Tab management
    • Table management
    • Ticket printing for kitchen use
    • Time clock
    • Voids and comps
    • iPhone/iPad application

    Q. Who are the typical users of Upserve POS?

    Upserve POS has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Upserve POS support?

    Upserve POS supports the following languages:

    English

    Q. Does Upserve POS support mobile devices?

    Upserve POS supports the following devices:

    Android, iPad

    Q. What other apps does Upserve POS integrate with?

    Upserve POS integrates with the following applications:

    7shifts, CrunchTime, Davo Sales Tax, Gusto, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, SinglePlatform

    Q. What level of support does Upserve POS offer?

    Upserve POS offers the following support options:

    Knowledge Base, Phone Support, Video Tutorials