HotSchedules
About HotSchedules
HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.
Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.
Key benefits of HotSchedules
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Reviews
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- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
The best way to post work schedules
Reviewed on 28/08/2018
I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made...
I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.
Pros
I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.
Cons
If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very reliable
Reviewed on 27/02/2018
Ease of use. Available any time and anywhere with smartphone.
Ease of use. Available any time and anywhere with smartphone.
Pros
I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.
Cons
I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
HotSchedules eliminates any excuse for missing shifts!
Reviewed on 26/03/2019
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces...
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces I've been a part of!
Pros
I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.
Cons
The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.
Response from Fourth
Thank you for the review Alainna, really appreciate you taking the time. Please don't hesitate to reach out to Customer Care with any questions or issues you may have down the road.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love HotSchedules
Reviewed on 1/12/2018
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without...
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without it.
Pros
Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.
Cons
Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software, they are continually developing and improving. Definitely great for scheduling
Reviewed on 25/01/2018
Allowed me to spend less time scheduling and communicating with staff. More organization on notes...
Allowed me to spend less time scheduling and communicating with staff. More organization on notes and employee files
Pros
Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.
Cons
Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop
HotSchedules FAQs
Below are some frequently asked questions for HotSchedules.Q. What type of pricing plans does HotSchedules offer?
HotSchedules offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact HotSchedules, powered by Fourth, for pricing information.
Q. Who are the typical users of HotSchedules?
HotSchedules has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HotSchedules support?
HotSchedules supports the following languages:
English, Spanish
Q. Does HotSchedules support mobile devices?
HotSchedules supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HotSchedules integrate with?
HotSchedules integrates with the following applications:
Heartland Restaurant, JTECH Table Management, Ottimate, PAR POS, Revel Systems, Silverware Avrio, Squirrel POS, Toast POS, onePOS
Q. What level of support does HotSchedules offer?
HotSchedules offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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