About Brand24
Brand24 is a reliable and easy-to-use media monitoring solution used by companies of all sizes to track, engage and analyse real time online conversations about their brands, products and competitors.
Brand24 provides a solution that allows users to instantly react to mentions about their company, follow up on positive comments from brand ambassadors, or respond to a dissatisfied customer before the situation escalates.
Nowadays the majority of consumers do online research before making a purchase decision. Brand24 gives businesses the tools to find these leads, identify where to promote products and get customer insights.
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Key benefits of Brand24
Devices
Business size
Markets
Supported Languages
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Features
Total features of Brand24: 44
- @mentions
- Alerts / Escalation
- Alerts/Notifications
- Article Author Database
- Audience Targeting
- Behaviour Tracking
- Benchmarking
- Brand Tracking
- Campaign Analytics
- Campaign Management
- Collaboration Tools
- Competitive Analysis
- Competitor Monitoring
- Configurable Alerts
- Contact Management
- Customer Engagement
- Customer Experience Management
- Customisable Reports
- Dashboard
- Data Import/Export
- Engagement Analytics
- Feedback Management
- Impact Measurement
- Influencer Discovery
- Influencer Tracking
- Multi-Channel Data Collection
- Press Monitoring
- Project Management
- Prospecting Tools
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Monitoring
- Social Performance Management
- Third Party Integrations
- Trend Analysis
- Visual Analytics
Alternatives
Birdeye
ReviewTrackers
Meltwater
Facelift Cloud
Reviews
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- Industry: Marketing & Advertising
- Company size: 501-1,000 Employees
- Used Other for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Professional web monitoring even for newbies
Reviewed on 14/02/2021
I introduced Brand24 in my previous jobs twice and had used it for a few years. I was amazed by...
I introduced Brand24 in my previous jobs twice and had used it for a few years. I was amazed by their team and the product itself. If I were responsible for the web monitoring in the current company, I would recommend Brand24 again.
Pros
I like how it's organized. You don't have to think too long about where to look for the information you need. It's effective and precise. Its development is dynamic and based on the users' feedback. And they offer top-notch customer support. They can even set everything up for you!
Cons
If your language is more complicated in word creation than English, and it has multiple versions of one noun (declension), it's likely you will need more keywords than five from the lowest tier. Unfortunately, Brand24 does not accept wildcards, so you have to name every single version of the word.
After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brand24 is the 1st Email I Look at daily
Reviewed on 11/03/2018
Many times I'm notified of a new link to our website before the writer who may have done a guest...
Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
Pros
Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!
Cons
There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
- Industry: Market Research
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Brand24 is the backbone of my online reputation business
Reviewed on 10/09/2018
Brand24 provides us with the mentions and reports we analyze for our online reputation clients
Brand24 provides us with the mentions and reports we analyze for our online reputation clients
Pros
The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.
Cons
A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive
- Industry: Internet
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best tool to monitor your presence online
Reviewed on 23/07/2020
Pros
- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
- It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
- apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
- UI and UX of their tool make using it pleasant and easy;
- they often introduce updates, test various solutions to make the product as useful as possible for their users;
- aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.
Cons
Literally, I didn't find anything I couldn't like
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is one of the easiest and most effective social media listening tools I have used.
Reviewed on 18/06/2018
Fast results that are easy to comprehend, and customised reports that anyone could easily...
Fast results that are easy to comprehend, and customised reports that anyone could easily understand.
Pros
Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.
Cons
Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.
Brand24 FAQs
Below are some frequently asked questions for Brand24.Q. What type of pricing plans does Brand24 offer?
Brand24 offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Plus - 5 keywords, 50k mentions, $49 / month Premium - 10 keywords, 400k mentions, $99 / month Max - 25 keywords, 1 million mentions, $399 / month
Q. What are the main features of Brand24?
We do not have any information about Brand24 features
Q. Who are the typical users of Brand24?
Brand24 has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Brand24 support?
Brand24 supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish
Q. Does Brand24 support mobile devices?
Brand24 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Brand24 integrate with?
Brand24 integrates with the following applications:
Slack
Q. What level of support does Brand24 offer?
Brand24 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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