About Peek Pro
Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.
Key benefits of Peek Pro
iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management
Images
Not sure about Peek Pro?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Acuity Scheduling
Rezdy
TripWorks
PayPal
Reviews
Already have Peek Pro?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great value, amazing support!
Reviewed on 8/11/2017
Peek Pro streamlines our booking process and allows us to focus on running a business while also...
Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.
Pros
I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.
The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.
The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.
Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.
Cons
The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.
There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).
Response from Peek Travel
Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek PRO booking software = smooth sailing for our boat business!
Reviewed on 12/03/2021
Pros
Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!
Cons
There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.
Alternatives Considered
FareHarborReasons for Switching to Peek Pro
We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did!Response from Peek Travel
Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
Reviewed on 15/06/2020
I was actually beginning to fully understand the Peek software and finding more useful functionality...
I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.
Pros
Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.
Cons
Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ghost Tours
Reviewed on 17/08/2023
This has been a positive experience. We are very pleased with the software and services offered.
This has been a positive experience. We are very pleased with the software and services offered.
Pros
It is excellent because we have outstanding support from [sensitive content hidden]
to guide us and help us understand the software.
Cons
So far, we have not had any negative experiences with using the software.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peek is everything we needed
Reviewed on 16/11/2020
Automating many regular tasks, including guest followup emails, waivers. As well as connecting...
Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.
Pros
We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.
Cons
Not optimized for Android tablets or cell phones.
Reasons for Choosing Peek Pro
Back end was very cumbersome to build new product and took extra time to train anyone new on the software. As well as there quarterly costs.Switched From
ZauiReasons for Switching to Peek Pro
The tech service was what sold us and continues to solve any issues we may have.Response from Peek Travel
Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future!
Peek Pro FAQs
Below are some frequently asked questions for Peek Pro.Q. What type of pricing plans does Peek Pro offer?
Peek Pro offers the following pricing plans:
- Starting from:
- Pricing model: Free Version
- Free Trial: Available
Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30
Q. Who are the typical users of Peek Pro?
Peek Pro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Peek Pro support?
Peek Pro supports the following languages:
English, Spanish
Q. Does Peek Pro support mobile devices?
Peek Pro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Peek Pro integrate with?
Peek Pro integrates with the following applications:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Peek Pro offer?
Peek Pro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Peek Pro.
