Peek Pro
About Peek Pro
Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry.
Trusted by thousands of operators, Peek Pro has been shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Key benefits of Peek Pro
Online Booking: A revolutionary booking flow that fits seamlessly into your brand, with endless opportunities to grow online revenue and convert customers in a few simple clicks.
Point of Sale: Make in-person selling a breeze and never miss an opportunity for walk-up sales with a robust Point of Sale that processes activities, rentals and add-ons in seconds.
Dynamic Pricing: Always sell out on Saturdays? Want to fill spots mid-week? Take the work out of pricing smartly, whether it's Monday afternoon or 4th of July weekend. Set up once, change anytime.
Abandoned Bookings: Say goodbye to lost revenue - perfectly-timed personalized follow-ups that take guests right back to where they left off, recapturing an average 17.5% of lost sales.
Mobile Apps: Real-time data, check-ins, manifests and much more. Mobile apps for iOS & Android that go with you anytime, anywhere - whether you have signal or not!
Cart Sizes, Add-ons & Bundles: A glass of champagne, a GoPro, or a guided audio tour? With in-flow upselling opportunities and bundled activities, you can enhance guests' experiences and boost revenue from orders by an average of 9%.
Resource Management: Take the work out of keeping tabs on equipment & guides with smart assignments and at-a-glance status views.
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A wonderful Tour operator software
Reviewed on 7/01/2023
Peek is simple to use. They provide excellent customer support, which was very helpful when I was...
Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.
Pros
I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to Wayanad. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.
Cons
Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Business is sooo much better because of Peek Pro!
Reviewed on 12/07/2023
My overall experience has been amazing and super positive. [sensitive content hidden] helped me...
My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.
Pros
Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!
Cons
There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
Peek Pro can double and triple book based on my equipment available and Square's booking system is not that intelligent. :(Switched From
WeeblyReasons for Switching to Peek Pro
You all found me. The differences were not big enough to make me want to reach out the the other company. Also, Peek Pro's widgets look way more professional in my opinion.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Hard pass here
Reviewed on 29/11/2023
Really wish i never heard of this company.
Really wish i never heard of this company.
Pros
The marketing is good bit not good enough
Cons
The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A truly turn-key product!
Reviewed on 2/12/2023
Pros
The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.
Cons
No cons at this time, this is our second business integration of the Peek Pro platform.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Switching from FareHarbor was Easy!
Reviewed on 4/11/2023
Great experience and we look forward to working with Peek now and into the future.
Great experience and we look forward to working with Peek now and into the future.
Pros
Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.
Cons
Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.
Peek Pro FAQs
Below are some frequently asked questions for Peek Pro.Q. What type of pricing plans does Peek Pro offer?
Peek Pro offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Q. Who are the typical users of Peek Pro?
Peek Pro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Peek Pro support?
Peek Pro supports the following languages:
English, Spanish
Q. Does Peek Pro support mobile devices?
Peek Pro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Peek Pro integrate with?
Peek Pro integrates with the following applications:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Peek Pro offer?
Peek Pro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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