--- description: Learn how InvGate Service Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InvGate Service Management Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [InvGate Service Management](/software/101213/service-desk) # InvGate Service Management Canonical: https://www.getapp.co.nz/software/101213/service-desk Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/101213/service-desk?page=2) > InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more. > > Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of InvGate Service Management Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen. Incident, problem, change, SLA, knowledge, and asset management lets organizations be ITIL ready right out of the box. Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment. InvGate natural language technology employs advanced heuristics to analyze their text to proactively suggest helpful articles from the knowledge base in real-time. Use InvGate Service Desk’s self-service capabilities to provide a modern, consumer-like access and communication channel to end users and customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: InvGate - **Location**: San Francisco, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$17.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Management agents, and the number of assets to be managed. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, India, Japan, Mexico, Nicaragua, Panama and 9 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CMDB - Call Centre Management - Change Management - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Configuration Management - Contract/License Management ## Integrations (28 total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software) - [IT Service Software](https://www.getapp.co.nz/directory/1049/it-service/software) ## Alternatives 1. 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I would highly recommend InvGate. > > **Cons**: This company is still fairly new in the marketplace but team is highly accommodating to new feature requests. ----- ### "Service Desk organizes our day." — 4.0/5 > **Lori** | *18 September 2019* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and configuration. The product creates ticket automatically from emails and phone calls. Our users can create their own tickets which saves us a ton of time. I was able to setup a few groups so that I could setup different level for service. > > **Cons**: My tech support users do not have as much access as I would like them to have. > > I love the fact that the users can create there own tickets, it saves my techs a ton of time. We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate. I like the fact that end users can score the techs tickets. There are many reports available, and customizable. I was easily able to customize the service level agreements. ----- ### "InvGate Service Desk Review" — 3.0/5 > **Greg** | *16 June 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10 > > **Pros**: Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate > > **Cons**: No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning. > > InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product. ----- ### "Our experience with the InvGate Service Desk has been excellent" — 5.0/5 > **Brian** | *25 June 2018* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on. > > **Cons**: I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period. > > I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business. ----- ### "InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife" — 5.0/5 > **Chris** | *17 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great. > > **Cons**: My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk. > > Organization, problem tracking, time management ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/101213/service-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/101213/service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data