Housecall Pro

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

I like the responsiveness of the employees most about Housecall Pro. Between the chat bubble and the Facebook groups, these folks are on top of everything and are constantly looking for ways to improve the product for the end-user; us.

I would like to see more options as it relates to recommended updates and changes from users. If this was more transparent, perhaps we could see what's in the pipeline. Our dry cleaning software has a forum where we each get a certain number of votes to vote on upcoming products and issues.

If you don’t like costumers service, pay for a full year

Everything, from their costumer service to the president. It closely related.

This software is very easy to integrate from previous software or even just from an excel sheet. It has the majority of features we are looking for in an HVAC CSM system, including; dispatch, scheduling, gps tracking, time tracking, reoccurring appts, service plans, etc.

There are only a few features we would love to see added to this software to make it 100% for us, however, none are a breaking point for us to use other software. First, we would love to be able to have inventory tracking. If our techs use a part, it would be nice if it would deduct from an inventory so we can just order what has been used. Instead, we have to do inventory once a week which cuts down on production time. Second, we would love a job routing feature. Currently, we have to look at each appt to see where each tech is scheduled to be, to figure out where to schedule potential clients. It becomes too time consuming for a customer waiting for us to determine where to put them while on the phone, so we end up scheduling and sometimes our guys are making zig zags through town or looping because we service multiple cities.

"Price List" has been a game changer. Im able to reflect the fluctuation of price change overtime. Even more then that just being able to log my prices makes writing estimates streamlined.

I havent figured out a way to log my employees hours to particular clients. sometimes we may deal with 3 or more clients in a day and it would be convenient if when my guys clocked in they could clock in under a client.