Copper

The CRM designed for G Suite.

4.4 /5 (410 reviews) Write a Review!

Copper Overview

What is Copper?

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with G Suite and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Copper Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month


Copper Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

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Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Copper Reviews

Copper Reviews

Overall rating
4.4
/
5
Excellent
246

Very good
112

Average
24

Poor
16

Terrible
12

Value for Money
4.1
Features
4.1
Ease of Use
4.5
Customer Support
4.3
87% recommended this app
Scott G.

The CRM for sales team on Gsuite

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.


Janna W.

Copper is helping me keep track of my customers

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.


Sam L.

Basic CRM, looking for automated workflows, look elsewhere!

Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.

One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.

From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.


Jacqueline C.

Intuitive, Inclusive & Scalable

Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.


Remco V.

Very easy to use CRM tool for all Google G Suite users.

Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike


Scott G.
Industry: Information Technology & Services
Company size: 13-50 Employees

The CRM for sales team on Gsuite

Used Daily for 2+ years
Reviewed on 1/07/2020
Review Source: Capterra

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Janna W.
Industry: Arts & Crafts
Company size: 2-10 Employees

Copper is helping me keep track of my customers

Used Daily for 1+ year
Reviewed on 2/04/2020
Review Source: Capterra

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

Pros

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Cons

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sam L.
Industry: Leisure, Travel & Tourism
Company size: 13-50 Employees

Basic CRM, looking for automated workflows, look elsewhere!

Used Weekly for 6-12 months
Reviewed on 2/05/2019
Review Source: Capterra

Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.

One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.

From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.

Pros

One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities.

Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.

We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.

Cons

While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io.

Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline.

More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Jacqueline C.
Industry: Real Estate
Company size: 13-50 Employees

Intuitive, Inclusive & Scalable

Used Daily for 2+ years
Reviewed on 21/02/2020
Review Source: Capterra

Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.

Pros

The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.

Cons

the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates

Response from Copper

Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Remco V.
Industry: Marketing & Advertising
Company size: Self Employed

Very easy to use CRM tool for all Google G Suite users.

Used Daily for 2+ years
Reviewed on 18/02/2020
Review Source: GetApp

Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike

Pros

Neatless integration with Google G Suite and Wrike (for my projects) and many other tools with Zapier.
Ease of use.

Cons

I like absolutely everything of Copper CRM.

Response from Copper

Stick the landing, pose, and smile. Thanks for the perfect score, Remco!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 410 user ratings
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Copper Pricing

Copper Pricing

Starting from
US$19.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Value for Money
4.1/5
Based on 410 user ratings
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Copper Features

Copper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 410 user ratings
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Categories

Additional information for Copper

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

  • Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's G Suite integration (Gmail, Google Calendar, Docs, etc.).

  • Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

  • Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

  • Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

  • Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

  • Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

  • Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

  • Work from anywhere. There's both an Android and iOS app.

  • Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

  • Copper FAQs

    Copper FAQs

    Below are some frequently asked questions for Copper.

    Q. What type of pricing plans does Copper offer?

    Copper offers the following pricing plans:

    Starting from: US$19.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually) Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually) Business: $119 per user, per month

    Q. What are the main features of Copper?

    Copper offers the following features:

    • 300+ 3rd party integrations
    • Android & iOS app
    • Auto-logging notes
    • Automated actions
    • Email templates & bulk email
    • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
    • Gmail Chrome Extension
    • Multiple pipelines
    • Robust reporting
    • Visual sales pipeline

    Q. Who are the typical users of Copper?

    Copper has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Copper support?

    Copper supports the following languages:

    English

    Q. What type of pricing plans does Copper offer?

    Copper has the following pricing plans:

    Subscription

    Q. Does Copper support mobile devices?

    Copper supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Copper integrate with?

    Copper integrates with the following applications:

    Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

    Q. What level of support does Copper offer?

    Copper offers the following support options:

    Online Support, FAQs, Forum, Knowledge Base, Video Tutorials, Phone Support