Humanity
About Humanity
Humanity offers a cloud-based employee scheduling platform that accelerates schedule creation by up to 80 percent while providing organizations of all sizes with unprecedented insight into their operations and empowering them with actionable data to optimize staffing based on historical sales and sales forecasts, employee skill set, and staff availability. Humanity is offered as Software as a Service (SaaS) and can be deployed as a stand-alone solution in the cloud or integrated quickly and easily with today’s leading HCM platforms.
List of features
Cloud-Based Employee Scheduling
Centralized Administrative Dashboard
Employee-Centric Shift Trade
Availability & Time-off Management
Mobile App
Notifications (SMS, email, and push)
Auto-Fill Scheduling
Real-Time Labor Cost & Budgeting
Compliance
Reporting & Analytics
Skills & Certifications
Time & Attendance
Geolocation Clock-In/Clock-Out
Custom Leave Types & Policies
Secure Messaging
Payroll Exports
Demand-Based Scheduling
Open API Access
HCM Integration
24/7/365 Support (Live agent)
Key benefits of Humanity
Cloud-based scheduling with a real-time overview of schedules, employee availability, skills, and absences
Conflict-free schedules generated up to 80% faster than using manual tools
Native apps for iOS and Android devices
Fill empty shifts and optimize existing schedules in a few clicks with Auto-Fill Schedule
Automatically notify employees about posted schedules via push notifications, SMS or email
Allow employees to set their preferred working hours, arrange shift trades and submit leave requests from their mobile device
Set in-app notifications for efficient management of last-minute changes, shift and leave requests
Keep processes in line with state and local labor regulations with compliance-ready features (location-based break rules, schedule conflicts reporting, overtime calculation, etc.)
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Reviews
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- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Works great on PC and mobile app
Reviewed on 19/11/2018
Pros
Allows you to see yours and co workers schedule anywhere. Also, allows you to request time off anywhere.
Cons
I can't think of anything at the moment.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good, User friendly program with Excellent support!
Reviewed on 6/12/2018
Pros
As User and not an Administrator, I would say that what I like best about this software is that it is user friendly. It makes picking up shifts for my job easy. And I like that I get notifications when there is availability.
When I schedule myself a for a shift and I have had to drop a shift when something comes up or I accidentially pick a shift that I cannot work. I can immediately notify my supervisors, and it will make the shift available to others to pick up.
I love that management can communicate with us and tell us what is going on. We can share and download files.
This is the perfect program for the company that I currently am working with.
Cons
It has been hard to find something i really dont like about Humanity. Although I would like the ability to message my supervisor or coworkers through the app rather than email.
Response from TCP
Hi,
Thank you for taking the time to write this review. It's always helpful to us to get feedback from non-admin users as well, as we want to make sure you feel you have control of your time and responsibilities. For in-app communication, we'd like to highlight the messaging option available in the app dashboard (please see more here: https://helpdesk.humanity.com/articles/knowledge/Message-Inbox). We will surely consider integrating the instant messaging option as well, as we understand that it would be very valuable to some of our users.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Good app but
Reviewed on 29/01/2019
Pros
From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.
Cons
However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.
For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts.
The app is not worth the service. I would recommend another one.
Response from TCP
Hi, Geneviève,
We apologize for your experience. We believe every customer interaction should be treated equally. Each one is an opportunity to learn how we can improve their daily work life and our services. We are currently in contact with Employeur D, and are working with them to provide a solution. We will update you as soon as we can. Your time is valuable. The feedback you've provided is invaluable. Thank you.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using trial version of ShiftPlanning and am very impressed
Reviewed on 5/07/2016
I am the Help Desk Manager of five employees at Monongahela Valley Hospital. My employees are on a...
I am the Help Desk Manager of five employees at Monongahela Valley Hospital. My employees are on a shift rotation. Things become complicated if someone goes on leave or on vacation. ShiftPlanning was able to import my current schedule from an Excel document. This took a short time and imported most of it successfully. What it didn't import successfully, they were able to correct after fixing the format it was in. The support is great (I use mostly chat). Their chat support is fantastic. If you do not respond in a certain time frame, they email you with updates to your question/problem. I have dealt with other chat support where if you don't respond in a certain time frame, the chat is closed and you have to start over. This is where ShiftPlanning's support outranks most company's.
Pros
Automatically schedules employees with rotating shifts. Able to set rules that apply only to your organization. For example, my employees cannot be scheduled 2 shifts within 8 hours of each other and they cannot work more than five consecutive days without a day off.
The support is great. When using their chat support, if you do not respond, your session does not end. You will be sent an email with any updates on your question/problem. This is a huge plus for me as I get pulled away from my desk often.
Employees can request vacations and personal days, and can also request to swap shifts with another employee through the software. This can be set to require approval.
Cons
Not a deal breaker for me, but unable to put OFF on days an employee is not scheduled.
For Week mode, unable to remove the employee title from the schedule. Again, not a deal breaker.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Good for Shifts
Reviewed on 15/10/2018
I've used Humanity (Shiftplanning) just for clocking-in and clocking-out each day. It's not very...
I've used Humanity (Shiftplanning) just for clocking-in and clocking-out each day. It's not very easy to edit mistaken entries, and even more difficult to figure out what the icons mean, and what effect they'll have on my time entries. This is pretty important to have right, since this is how I (and presumably anyone who uses this software) gets paid.
Pros
I like the app (Humanity 01) usability and ease to clock-in and clock-out.
Cons
The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away.
Humanity FAQs
Below are some frequently asked questions for Humanity.Q. What type of pricing plans does Humanity offer?
Humanity offers the following pricing plans:
- Starting from: US$3.50/month
- Pricing model: Subscription
- Free Trial: Available
30-day free trial, no credit card required. Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum) Classic: $4/user/month (annual billing) or $5/user/month (monthly billing) Enterprise: custom pricing
Q. Who are the typical users of Humanity?
Humanity has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Humanity support?
Humanity supports the following languages:
English
Q. Does Humanity support mobile devices?
Humanity supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Humanity integrate with?
Humanity integrates with the following applications:
BambooHR, Dayforce HCM, Namely, Square Point of Sale, Workday HCM
Q. What level of support does Humanity offer?
Humanity offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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