About Bench
Let Bench take bookkeeping off your hands—so you can focus on what matters most. Each month Bench gives you a clear, accurate financials. You can monitor your business's financial health, download your financial statements, and chat with your bookkeeping team any time.
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- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solves the Startup Book-keeping Headaches
Reviewed on 4/10/2017
All of my book-keeping headaches are gone!
All of my book-keeping headaches are gone!
Pros
I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it.
Cons
Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it.
Response from Bench Accounting
Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP
- Industry: Management Consulting
- Company size: Self Employed
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive.
Reviewed on 28/04/2022
Overall, I've been very impressed with Bench. The people, organization, resources, and software are...
Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone.
Pros
Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions).
Cons
I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench.
Reasons for Choosing Bench
I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations.Reasons for Switching to Bench
I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use.Response from Bench Accounting
Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use.
We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly.
- Industry: Photography
- Company size: Self Employed
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Bench dropped the ball & gave me a partial refund.
Reviewed on 23/07/2020
I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the...
I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie!
On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.
Pros
Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.
Cons
I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Choosing Bench
I thought having a real person handle my bookkeeping would be faster than doing it myself.Reasons for Switching to Bench
I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage.- Industry: Architecture & Planning
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Quality; Probably too Much for a Smaller Company
Reviewed on 12/06/2023
I like the product, but am unsure of the value for smaller firms with fewer expenses.
I like the product, but am unsure of the value for smaller firms with fewer expenses.
Pros
I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.
Cons
Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.
Response from Bench Accounting
Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks.
Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.
- Industry: Photography
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally a one stop shop
Reviewed on 18/05/2021
So far so good! Love seeing reports every month.
So far so good! Love seeing reports every month.
Pros
I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.
Cons
An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.
Response from Bench Accounting
Hi, Tony. It's great to hear that you've received the support you need to focus on other areas of your business! Your bookkeeping team can always be reached via the message feed, should you have any questions about "Huck LLC's" bookkeeping. Thanks for being with Bench!
Bench FAQs
Below are some frequently asked questions for Bench.Q. What type of pricing plans does Bench offer?
Bench offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team
Q. Who are the typical users of Bench?
Bench has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bench support?
Bench supports the following languages:
English
Q. Does Bench support mobile devices?
Bench supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bench integrate with?
Bench integrates with the following applications:
Shoeboxed, Shopify, Square Point of Sale, Stripe
Q. What level of support does Bench offer?
Bench offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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