Appointy

Appointment scheduling software

4.6 /5 (265 reviews) Write a Review!

Appointy Overview

What is Appointy?

Appointy is a simple, functional and power scheduling software designed to help you grow and manage your business. Appointy allows you to accept appointments online, send automated email/ sms reminders, integrate with social media and Google Calendar, accept online prepayments, create deals & discounts and much much more.

Appointy supports 100+ verticals. No matter what the size of your business, we have a plan designed specifically for you. Find out why over 75,000 businesses around the world trust Appointy. Our basic plan is free for you forever. Register now!

Appointy Overview

Pricing

Starting from
US$19.99/month

Pricing options

Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).


Appointy Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Traditional), Czech, Danish, Dutch, English and 11 others, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Media

Appointy screenshot: Appointy screenshot: Appointy screenshot: Appointy screenshot: Appointy screenshot: Appointy screenshot:

Appointy Reviews

Appointy Reviews

Overall rating
4.6
/
5
Excellent
192

Very good
60

Average
8

Poor
3

Terrible
2

Value for Money
4.6
Features
4.5
Ease of Use
4.4
Customer Support
4.8
95% recommended this app
Jesus P.

Great Appointment Software with UI Issues


Chris H.

Stop reading reviews and just get Appointy!

Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!


Renat Z.

Getting worse by the day

This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.

We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;

Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.

Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.


Isaiah B.

Long Term Customer - Appointy Supports Our Entire Business

Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.


Jose A.

Amazing Customer Service

I have had a great experience.


Jesus P.

Great Appointment Software with UI Issues

Used Daily for 1+ year
Reviewed on 6/02/2018
Review Source: Capterra

Pros

The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.

Cons

The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*

Rating breakdown

Value for Money
Ease of Use
Customer Support

Chris H.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

Stop reading reviews and just get Appointy!

Used Daily for 2+ years
Reviewed on 6/09/2020
Review Source: Capterra

Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Pros

The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution.

This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Cons

Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again!

Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Renat Z.
Industry: Retail
Company size: 2-10 Employees

Getting worse by the day

Used Daily for 2+ years
Reviewed on 8/08/2016
Review Source: Capterra

This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.

We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;

Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.

Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Cons

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Isaiah B.
Industry: Automotive
Company size: 2-10 Employees

Long Term Customer - Appointy Supports Our Entire Business

Used Daily for 2+ years
Reviewed on 2/09/2020
Review Source: Capterra

Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Pros

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software.

Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Cons

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jose A.
Industry: Events Services
Company size: 2-10 Employees

Amazing Customer Service

Used Daily for 6-12 months
Reviewed on 6/06/2020
Review Source: Capterra

I have had a great experience.

Pros

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Cons

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 265 user ratings
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Appointy Pricing

Appointy Pricing

Starting from
US$19.99/month
Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).

14-day free trial, no credit card required.

Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).

Value for Money
4.6/5
Based on 265 user ratings
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Appointy Features

Appointy Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 265 user ratings
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Categories

Additional information for Appointy

Additional information for Appointy

Key features of Appointy

  • "Thank You" messages
  • Appointment pre-payments
  • Appointment reminders via SMS or automated call
  • Appointment rescheduling
  • Automatic appointment assignment
  • Automatic client verification
  • Booking widget for business websites
  • Business analysis reports
  • Calendar syncing & personalization
  • Capacity booking
  • Custom forms
  • Customer ratings / feedback collection
  • Customer relationship management (CRM)
  • Email customization
  • Email marketing tool
  • Facebook integration
  • Google Calendar syncronization
  • Guest login
  • International timzone detection
  • Multiple service booking
  • Payment gateway integrations
  • Precision scheduling
  • Preferred staff member selection
  • Real-time notifications
  • Receipt customization
  • Recurring bookings
  • Resource scheduling
  • Service-level time interval controls
  • Staff and manager logins
  • Zapier integration

Benefits

  • Staff Scheduling: Automatically assign appointments to the most free resource.

  • Customization: Personalize your scheduling calendar by uploading your logo, business information, and interactive Google map of your location.

  • Customer Communication: Send "Thank You" emails to your clients, and SMS and automated call alerts for appointment reminders.

  • Flexible Booking: Allow you clients to make multiple bookings at once, select their preferred staff and make pre-payments.

  • Marketing Tools: Create promotional email campaigns, discount coupons, invite clients to write reviews and post on social.

  • Reporting & Analytics: Get a visual overview of KPIs and metrics such as where customers are coming from and the best performing days, services and staff.

  • Appointy FAQs

    Appointy FAQs

    Below are some frequently asked questions for Appointy.

    Q. What type of pricing plans does Appointy offer?

    Appointy offers the following pricing plans:

    Starting from: US$19.99/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Free plan - for 1 staff, 5 services, and unlimited bookings. Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly). Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly). Enterprise Plan - multi-location business: from $59.99/month (billed annually).

    Q. What are the main features of Appointy?

    Appointy offers the following features:

    • "Thank You" messages
    • Appointment pre-payments
    • Appointment reminders via SMS or automated call
    • Appointment rescheduling
    • Automatic appointment assignment
    • Automatic client verification
    • Booking widget for business websites
    • Business analysis reports
    • Calendar syncing & personalization
    • Capacity booking
    • Custom forms
    • Customer ratings / feedback collection
    • Customer relationship management (CRM)
    • Email customization
    • Email marketing tool
    • Facebook integration
    • Google Calendar syncronization
    • Guest login
    • International timzone detection
    • Multiple service booking
    • Payment gateway integrations
    • Precision scheduling
    • Preferred staff member selection
    • Real-time notifications
    • Receipt customization
    • Recurring bookings
    • Resource scheduling
    • Service-level time interval controls
    • Staff and manager logins
    • Zapier integration

    Q. Who are the typical users of Appointy?

    Appointy has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Appointy support?

    Appointy supports the following languages:

    Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    Q. What type of pricing plans does Appointy offer?

    Appointy has the following pricing plans:

    Free, Subscription

    Q. Does Appointy support mobile devices?

    Appointy supports the following devices:

    Android, iPhone

    Q. What other apps does Appointy integrate with?

    Appointy integrates with the following applications:

    Authorize.net, Egnyte, Facebook, LeadsBridge, PayPal, Smith.ai Chat, Squarespace, Wordpress, Wordpress, Workato

    Q. What level of support does Appointy offer?

    Appointy offers the following support options:

    Online Support, Phone Support, FAQs, Knowledge Base, Video Tutorials, Forum