ADP Workforce Now

ADP Workforce Now

Cloud based Human capital management (HCM) suite

4.4/5 (4292 reviews)

ADP Workforce Now Overview

What is ADP Workforce Now?

ADP Workforce Now is a complete, cloud-based human capital management and talent management solution for companies with more than 50 employees. Built from the ground up with a single database, the fully integrated ADP Workforce Now suite features Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, ADP Workforce Now frees HR teams from mundane tasks so they can focus on their people and drive business results. Plus, Workforce Now integrates simply and securely with other best-of-breed HR and business applications through convenient APIs and the ADP Marketplace.

ADP Workforce Now includes a native ADP mobile app (available on iOS and Android) for employee and manager self-service.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage the workforce and make data-driven decisions. Functionality can be added as needed, as businesses grow.

ADP Workforce Now Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ADP for full pricing information.


ADP Workforce Now Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English, French, Spanish

Screenshots

ADP Workforce Now screenshot: Talent Profile: HR
ADP Workforce Now screenshot: Talent Profile: HR ADP Workforce Now screenshot: Reports Example: Compliance ADP Workforce Now screenshot: HR: Personal Profile ADP Workforce Now screenshot: HR: Statutory Compliance ADP Workforce Now screenshot: Analytics Example - dashboard ADP Workforce Now screenshot: Benchmarking: sample (compensation explorer) ADP Workforce Now screenshot: ADP Mobile App sample ADP Workforce Now screenshot: Branded Career Center: Recruitment ADP Workforce Now screenshot: Payroll example

ADP Workforce Now Reviews

ADP Workforce Now Reviews

Overall rating
4.4
/
5
Excellent
2282

Very good
1419

Average
454

Poor
92

Terrible
45

Value for Money
4.1
Features
4.2
Ease of Use
4.2
Customer Support
4.1
86% recommended this app
Shilleah S.

Love this for our company payroll!

Quick and efficient now that all of our employees information is imported over. Great feedback from our employees with the online login and viewing of past checks, paid time off, etc.


Kym W.

ADP

After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.


Linda W.

Best Way to keep Time

We use this to keep track of our shift and PTO. I really enjoyed the PTO system, made it so convenient to plan vacations with the calendar PTO estimator.


Liam M.

A Lot of Buck for Little Bang

To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it.

To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect.

This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.


Sherri A.

It's come a long way

We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.


Shilleah S.
Industry: Consumer Services
Company size: 13-50 Employees

Love this for our company payroll!

Used Weekly for 1-5 months
Reviewed on 5/12/2019
Review Source: Capterra

Quick and efficient now that all of our employees information is imported over. Great feedback from our employees with the online login and viewing of past checks, paid time off, etc.

Pros

It is easy to access, and store/add data from week to week. It is implemented well for our technicians and sales agents to log in online and view all their payroll information.

Cons

There was a bit of a learning curve at first, and did take some time to learn and import all our previous payroll information.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Kym W.
Industry: Automotive
Company size: 201-500 Employees

ADP

Used Daily for 1+ year
Reviewed on 29/08/2019
Review Source: Capterra

After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.

Pros

ADP has automated several process that used to be manual.

Cons

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Linda W.
Industry: Real Estate
Company size: 51-200 Employees

Best Way to keep Time

Used Daily for 2+ years
Reviewed on 7/05/2020
Review Source: Capterra

We use this to keep track of our shift and PTO. I really enjoyed the PTO system, made it so convenient to plan vacations with the calendar PTO estimator.

Pros

ADP responded quickly and updated the information just as quickly. Very user friendly, plus clear instruction on how to perform task.

Cons

I can't think of anything I disliked about ADP. It was always working and fast to update. Easy to use without any training.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Liam M.
Industry: Computer Software
Company size: 13-50 Employees

A Lot of Buck for Little Bang

Used Weekly for 1+ year
Reviewed on 24/07/2019
Review Source: Capterra

To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it.

To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect.

This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Pros

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.

For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.

Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Sherri A.
Industry: Banking
Company size: 201-500 Employees

It's come a long way

Used Daily for 2+ years
Reviewed on 4/02/2020
Review Source: Capterra

We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.

Pros

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Cons

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 4,292 user ratings
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ADP Workforce Now Pricing

ADP Workforce Now Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ADP for full pricing information.

Contact ADP for full pricing information.

Value for Money
4.1/5
Based on 4,292 user ratings
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ADP Workforce Now Features

ADP Workforce Now Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.2/5
Based on 4,292 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ADP Workforce Now

Additional information for ADP Workforce Now

Key features of ADP Workforce Now

  • ACA administration
  • API library
  • Analytics
  • Benchmarking
  • Benefits administration
  • Cloud based storage
  • Compensation
  • Compliance
  • Create user permissions
  • Demo version
  • Employee wellness
  • Global human capital management
  • HR Analytics
  • HR outsourcing services
  • Human resource management
  • Manager and employee self-Service
  • Mobile friendly
  • Multi-lingual service
  • Online support
  • Open Enrollment
  • Payroll
  • Performance Management
  • Recruitment
  • Reporting
  • Scalable plans
  • Talent Management
  • Talent management
  • Time and attendance
  • Web based dashboard

Benefits

  • Fewer employee questions – easy self-service tools like our top-rated mobile app provide access to W2s, timecards, paychecks, onboarding, benefits enrollment, and more.

  • Less manual data entry – your updates sync automatically to payroll, benefits and dozens of other systems.

  • Competitive pricing – options designed to meet your specific needs.

  • Unmatched expertise – with over 70 years of experience, ADP has served organizations across nearly every industry.

  • Automated alerts – to help prevent costly errors.

  • Compliance with confidence – over 2,500 specialists actively monitor regulatory changes and focus on helping you meet your compliance needs.

  • Trusted – more than 70,000 businesses rely on ADP Workforce Now to get their payroll, HR, benefits, talent management, time & labor management, and compliance done right.

  • ADP Workforce Now FAQs

    ADP Workforce Now FAQs

    Below are some frequently asked questions for ADP Workforce Now.

    Q. What type of pricing plans does ADP Workforce Now offer?

    ADP Workforce Now offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ADP for full pricing information.

    Q. What are the main features of ADP Workforce Now?

    ADP Workforce Now offers the following features:

    • ACA administration
    • API library
    • Analytics
    • Benchmarking
    • Benefits administration
    • Cloud based storage
    • Compensation
    • Compliance
    • Create user permissions
    • Demo version
    • Employee wellness
    • Global human capital management
    • HR Analytics
    • HR outsourcing services
    • Human resource management
    • Manager and employee self-Service
    • Mobile friendly
    • Multi-lingual service
    • Online support
    • Open Enrollment
    • Payroll
    • Performance Management
    • Recruitment
    • Reporting
    • Scalable plans
    • Talent Management
    • Talent management
    • Time and attendance
    • Web based dashboard

    Q. Who are the typical users of ADP Workforce Now?

    ADP Workforce Now has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ADP Workforce Now support?

    ADP Workforce Now supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does ADP Workforce Now offer?

    ADP Workforce Now has the following pricing plans:

    Subscription

    Q. Does ADP Workforce Now support mobile devices?

    ADP Workforce Now supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ADP Workforce Now integrate with?

    ADP Workforce Now integrates with the following applications:

    Cronforce, HRMatrix, HomeTrak, Iconixx, Jobvite, Jostle, Performance Pro, PiiQ by Cornerstone, Synerion, iCIMS Recruit

    Q. What level of support does ADP Workforce Now offer?

    ADP Workforce Now offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials