ecomdash

Multichannel inventory & sales order management web software

3.9 /5 (97 reviews) Write a Review!

ecomdash Overview

What is ecomdash?

Ecomdash is an ecommerce management platform helps merchants their online business channels from one dashboard. Coordinate fulfillment and stock levels on platforms such as eBay, Amazon, Walmart, and more.

The software is ideal for small to medium-sized companies. Try it for free for 15 days. Ecomdash provides training and support both over the phone, via email, live chat, and a dedicated support site, along with video tutorials and regular blog updates. Ecomdash also offers a free onboarding session for new, active users.

ecomdash Overview

Pricing

Starting from
US$60.00/month

Pricing options

Free Trial
Subscription
Value for money

- $60/mo. for up to 100 Sales Orders/mo.
- $90/mo. for up to 500 Sales Orders/mo.
- $135/mo. for up to 1000 Sales Orders/mo.
- $190/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request


ecomdash Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Automate dropship communication between sales channels and dropship suppliers.
Sync inventory levels across all your online and offline platforms.
See all your sales orders from one platform.
Print shipping labels from top carriers.
Make data-driven decisions with access to over 40+ reports.
ecomdash video ecomdash screenshot: Automate dropship communication between sales channels and dropship suppliers. ecomdash screenshot: Sync inventory levels across all your online and offline platforms. ecomdash screenshot: See all your sales orders from one platform. ecomdash screenshot: Print shipping labels from top carriers. ecomdash screenshot: Make data-driven decisions with access to over 40+ reports.

ecomdash Reviews

ecomdash Reviews

Overall rating
3.9
/
5
Excellent
42

Very good
32

Average
6

Poor
4

Terrible
13

Value for Money
4.1
Features
3.9
Ease of Use
3.6
Customer Support
4
76% recommended this app
Sander K.

Highly capable with a learning curve

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.


Kyle P.

Best inventory software

Great experience


Paul M.

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.

The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.

And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.

If I can find a reasonable alternative, we may have to leave.


Stephen C.

Ecomdash for Inventory Managment

We used to spend hours looking for things because we just had too many items to try to keep track of without some sort of structure. We tried to do something on our own, but we had a huge problem with consistency. Ecomdash took all of the mystification out of inventory management. It's very straight forward and easy to understand.


John B.

Very powerful, but not as intuitive as it should be.

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)

Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)


Sander K.
Industry: Consumer Goods
Company size: 2-10 Employees

Highly capable with a learning curve

Used Daily for 2+ years
Reviewed on 14/01/2019
Review Source: Capterra

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kyle P.
Industry: Business Supplies & Equipment
Company size: 2-10 Employees

Best inventory software

Used Daily for 2+ years
Reviewed on 23/09/2020
Review Source: Capterra

Great experience

Pros

Syncs all our websites super easily.
Great customer support.

Cons

They don’t always implement the things that people request.

Response from ecomdash

Hi Kyle,

Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience.

Thanks again and we look forward to helping you grow your ecommerce business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul M.
Industry: Machinery
Company size: 2-10 Employees

TOO MANY CHANGES!

Used Daily for 2+ years
Reviewed on 16/06/2020
Review Source: SoftwareAdvice

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.

The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.

And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.

If I can find a reasonable alternative, we may have to leave.

Pros

The fact that it integrates much of what a small multichannel business needs.

Cons

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Response from ecomdash

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Stephen C.
Industry: Retail
Company size: 2-10 Employees

Ecomdash for Inventory Managment

Used Daily for 6-12 months
Reviewed on 5/08/2020
Review Source: Capterra

We used to spend hours looking for things because we just had too many items to try to keep track of without some sort of structure. We tried to do something on our own, but we had a huge problem with consistency. Ecomdash took all of the mystification out of inventory management. It's very straight forward and easy to understand.

Pros

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

Cons

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

Response from ecomdash

Hi Stephen,

Thanks so much for your positive feedback. Our team works hard to prioritize customer experience and satisfaction, so they'll be happy to hear your kind words.

Thanks again and we look forward to helping you continue to grow your online business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

John B.
Industry: Publishing
Company size: 2-10 Employees

Very powerful, but not as intuitive as it should be.

Used Daily for 1-5 months
Reviewed on 12/06/2020
Review Source: Capterra

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)

Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Pros

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Cons

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Response from ecomdash

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 97 user ratings
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ecomdash Pricing

ecomdash Pricing

Starting from
US$60.00/month
Free Trial
Subscription
Value for money

- $60/mo. for up to 100 Sales Orders/mo.
- $90/mo. for up to 500 Sales Orders/mo.
- $135/mo. for up to 1000 Sales Orders/mo.
- $190/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request

- $60/mo. for up to 100 Sales Orders/mo.
- $90/mo. for up to 500 Sales Orders/mo.
- $135/mo. for up to 1000 Sales Orders/mo.
- $190/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request

Value for Money
4.1/5
Based on 97 user ratings
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ecomdash Features

ecomdash Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3.9/5
Based on 97 user ratings
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Categories

Additional information for ecomdash

Additional information for ecomdash

Key features of ecomdash

  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Assignment management
  • Automatic notifications
  • Batch printing
  • Bulk updates
  • Campaign management
  • Communication management
  • Complex inventory - kit, bundle & build
  • Create user restrictions
  • Custom development
  • Data synchronization
  • Demand forecasting
  • Distribution & supplier management
  • Distribution management
  • Dropshipping & FBA order routing
  • Email alerts
  • Email marketing
  • Email sales templates
  • FBA fulfillment
  • Full cycle visibility
  • HTML templates
  • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & more
  • Inventory forecasting
  • Inventory management
  • Inventory optimization
  • Inventory tracking
  • Multi-carrier solution
  • Multi-channel management
  • Multi-location
  • Multi-warehouse management
  • Multichannel integration
  • Multichannel listing tool
  • Near real time updates
  • Notes
  • Order management
  • Order processing
  • Print pick lists
  • Prioritizing
  • Product & SKU mapping
  • Promotions management
  • Purchase order management
  • Purchasing management
  • QuickBooks Online integration
  • Receipt management
  • Reporting & analytics
  • Route multichannel orders
  • Sales channel reporting
  • Sales orders
  • Sales reporting
  • Sales trend monitoring
  • Schedule email campaigns
  • Search functionality
  • Shipment tracking
  • Shipping discounts
  • Shipping label
  • Shipping management
  • Shopping cart
  • Stock management
  • Supply chain planning
  • Tax management
  • Template management
  • Third party integration
  • Tracking features
  • USPS return labels
  • Unlimited backend users
  • Variant products management
  • Work order management
  • eCommerce API

Benefits

  • Inventory and sales management: Ecomdash gives users complete control and transparency of their stock, inventory, sales and distribution with auto-synchronizing thus giving users more time to focus on other aspects of their business.

  • Dropshipping and distribution management: By applying dropshipping techniques, ecomdash enables users to keep minimum levels of inventory/stock as it links distribution directly to the user's suppliers.

  • Backend users and restrictions: Ecomdash grants users the ability to create unlimited end users and in turn unlimits the amount of staff they can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.

  • Trial, demo and resources: Regular tutorial updates on the dashboard and YouTube channel will give users a better insight into the service and how to update and improve their platform. The trial and demo are also free to use should users wish to get a greater insight into the service prior to purchase.

  • Email marketing: The inventory control dashboard empowers users to create email campaigns, store templates, measure success rates and send out regular sales campaigns.

  • Sales and support: Ecomdash provides support via Live Chat, email, phone, support site, and community boards.

  • ecomdash FAQs

    ecomdash FAQs

    Below are some frequently asked questions for ecomdash.

    Q. What type of pricing plans does ecomdash offer?

    ecomdash offers the following pricing plans:

    Starting from: US$60.00/month

    Pricing model: Subscription

    Free Trial: Available

    - $60/mo. for up to 100 Sales Orders/mo. - $90/mo. for up to 500 Sales Orders/mo. - $135/mo. for up to 1000 Sales Orders/mo. - $190/mo. for up to 3000 Sales Orders/mo. - $250/mo. for up to 6,000 Sales Orders/mo. - $350/mo. for up to 10,000 Sales Orders/mo. - Enterprise Options Available Upon Request

    Q. What are the main features of ecomdash?

    ecomdash offers the following features:

    • Accounting management
    • Activity dashboard
    • Activity tracking
    • Assignment management
    • Automatic notifications
    • Batch printing
    • Bulk updates
    • Campaign management
    • Communication management
    • Complex inventory - kit, bundle & build
    • Create user restrictions
    • Custom development
    • Data synchronization
    • Demand forecasting
    • Distribution & supplier management
    • Distribution management
    • Dropshipping & FBA order routing
    • Email alerts
    • Email marketing
    • Email sales templates
    • FBA fulfillment
    • Full cycle visibility
    • HTML templates
    • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & more
    • Inventory forecasting
    • Inventory management
    • Inventory optimization
    • Inventory tracking
    • Multi-carrier solution
    • Multi-channel management
    • Multi-location
    • Multi-warehouse management
    • Multichannel integration
    • Multichannel listing tool
    • Near real time updates
    • Notes
    • Order management
    • Order processing
    • Print pick lists
    • Prioritizing
    • Product & SKU mapping
    • Promotions management
    • Purchase order management
    • Purchasing management
    • QuickBooks Online integration
    • Receipt management
    • Reporting & analytics
    • Route multichannel orders
    • Sales channel reporting
    • Sales orders
    • Sales reporting
    • Sales trend monitoring
    • Schedule email campaigns
    • Search functionality
    • Shipment tracking
    • Shipping discounts
    • Shipping label
    • Shipping management
    • Shopping cart
    • Stock management
    • Supply chain planning
    • Tax management
    • Template management
    • Third party integration
    • Tracking features
    • USPS return labels
    • Unlimited backend users
    • Variant products management
    • Work order management
    • eCommerce API

    Q. Who are the typical users of ecomdash?

    ecomdash has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does ecomdash support?

    ecomdash supports the following languages:

    English

    Q. What type of pricing plans does ecomdash offer?

    ecomdash has the following pricing plans:

    Subscription

    Q. Does ecomdash support mobile devices?

    ecomdash supports the following devices:

    iPhone, iPad

    Q. What other apps does ecomdash integrate with?

    ecomdash integrates with the following applications:

    3dcart, AuditShipment, BigCommerce, CrazyLister, Inventory Source, Logiwa, SPS Commerce Fulfillment, Shipedge, Shippo, Shopify

    Q. What level of support does ecomdash offer?

    ecomdash offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum