--- description: Learn how ProProfs Chat can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ProProfs Chat Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Chat](/software/10018/proprofs-chat) # ProProfs Chat Canonical: https://www.getapp.co.nz/software/10018/proprofs-chat Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/10018/proprofs-chat?page=2) > ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It is built for marketing, sales, and support teams across industries that want an easy live chat and AI customer service agent for instant, automated support, and stronger engagement. > > Verdict: Rated **4.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ProProfs Chat Resolve most conversations without an agent ProProfs Chat puts AI on the front line so your team stops answering the same questions. AI Agents handle end-to-end resolution, trained on your Knowledge Base and website content, and escalate only when a conversation genuinely needs a human. Higher plans include 1,500 AI conversations a month, enough for AI to carry routine support while three agents handle exceptions. Start free and stay free if you are a team of one The single-operator plan costs nothing, forever, and includes every premium feature with no expiration date and no hidden fees. Solo founders, consultants, and small sites get unlimited conversations, unlimited chat history, and the full chatbot without entering a credit card. Past one operator, paid plans start at $19.99 per operator per month. Try everything before you pay The 15-day free trial has no feature limitations and needs no credit card. Every paid plan is backed by a 15-day money-back guarantee, so you can evaluate with real traffic and real customers rather than a sandbox. Cut first response time to zero Visitors get an answer immediately, at any hour, in any timezone. Live typing lets agents see what a visitor is writing before they hit send. Canned responses keep answers fast and consistent. AI Copilot drafts replies in real time so agents start from a strong response instead of a blank box. Meet customers on the channel they already use Website chat, WhatsApp, Instagram DMs, and Facebook Messenger all flow into one operator inbox. No channel switching, no missed messages, no duplicated effort. Add video and audio chat for conversations faster to talk through than type. Turn support conversations into pipeline Proactive chat triggers start conversations with visitors who are hesitating. Lead capture bots qualify them. Appointment booking bots put meetings on your calendar automatically. Agentic AI can create CRM leads and trigger follow-up workflows mid-conversation without an agent lifting a finger. Know who you are talking to before you reply See each visitor's location, browsing history, and custom properties in real time. Route chats automatically by URL, skill, geography, or agent capacity so the right person gets the right conversation. Support customers in their own language The widget displays in more than 70 languages based on the visitor's browser or location, with real-time translation, AI multilingual support, and full right-to-left language support. Prove what your support team is delivering Post-chat ratings and surveys capture feedback on every conversation. Reports cover first response time, missed chats, CSAT, and custom fields, and can auto-generate and email daily, weekly, or monthly. AI emotion and sentiment detection flags unhappy customers before they churn. Fit into the stack you already run More than 40 integrations including Microsoft Dynamics, Salesforce, HubSpot, Shopify, WordPress, Wix, Mailchimp, Slack, and Zapier. A full API with callbacks and webhooks connects chat data to any internal system. Single sign-on via SAML, IP restriction, and two-factor authentication cover enterprise security needs. Make it look like your product, not ours Customize the widget theme, colors, logo, and text to match your brand. The White Label add-on removes Powered By links entirely for $300 a year. An Android SDK puts live chat inside your mobile app. Get help from actual humans Every plan includes email and live chat support. Paid plans add phone support, 24/7 availability, personalized onboarding, and a dedicated Success Manager. Enterprise customers get their first AI agent built with them, custom chat setup, and a named technical contact rather than a ticket queue. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ProProfs Chat pricing starts at $19.99 per operator per month on the Essentials plan, with a forever-free single-operator plan and tiers running to $499 per month for the full Customer Delight Suite. Every paid plan includes AI chatbots, a 15-day free trial, and a 15-day money-back guarantee. No credit card is required. Single Operator: $0, free forever. Best for solo founders and small sites. Essentials: $19.99 per operator per month, $239.88 billed annually. Includes 100 AI conversations per month. Best for small teams adding a basic AI bot. Business: $29.99 per operator per month, $359.88 billed annually. Includes 300 AI conversations per month. Best for growing teams needing omnichannel AI. Business Complete Elite: $179.97 per month for 3 operators, $719.88 annually per operator. Includes 1,500 AI conversations per month. Best for mid-market teams going AI-first. Customer Delight Suite: from $499 per month, $5,988 billed annually. Five tools in one with unlimited AI. Best for enterprises consolidating their support stack. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Portuguese, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - API - Access Controls/Permissions - Autoresponders - CRM - Canned Responses - Chatbot - Customisable Branding - Dashboard - Data Import/Export - Email Management - File Sharing - Geotargeting - Help Desk Management - Lead Capture - Lead Generation - Live Chat - Mobile Access - Mobile App - Offline Form - Pre-built Templates ## Integrations (18 total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - WHMCS - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) - [Online CRM Software](https://www.getapp.co.nz/directory/232/online-crm/software) - [Knowledge Base Software](https://www.getapp.co.nz/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.co.nz/directory/3059/sales-tracking/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.co.nz/software/9908/zoho-crm) — 4.3/5 (6998 reviews) 2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (1005 reviews) 5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Keeping a track made easy" — 5.0/5 > **Jeral** | *30 July 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators. > > **Cons**: It will be good if video chat could also be introduced. Will be more helpful for videos chat for business ----- ### "I can monitor people on my site\!\!" — 4.0/5 > **Mike** | *14 June 2017* > > **Pros**: I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED\! > > Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints\! ;) ----- ### "Use live chat software" — 4.0/5 > **Aditya** | *27 April 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Chat greetings that i can display on price page. > > **Cons**: I hope this chat software comes with chat bots > > Good software which fulfills most of my requirements. ----- ### "Excellent service for an even greater product\!" — 5.0/5 > **Nicole** | *6 June 2017* > > **Pros**: ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months) ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can\!\! ----- ### "Great service for our customers" — 5.0/5 > **Svein** | *30 November 2018* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Easy set up and this Product reduce our incoming phone calls > > **Cons**: Nothing I can mention as I remeber now\!\!\! > > Good value and affordable prices. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/10018/proprofs-chat?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/10018/proprofs-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data