Online FAQ & Knowledge Base Software
4.6/5 (16 reviews)ProProfs Knowledge Base is a cutting-edge tool that helps firms in creating knowledge base, online documentation, user guides and manuals, corporate wiki, online FAQs and much more. The tool is indispensable for firms that strive to address customer queries in a seamless and hassle-free way and make widely-spread teams work collaboratively.
The array of benefits it offers include reduced customer tickets, 24*7 access and controlled access and easy browsing, to name a few. Firms can also train new recruits easily, while saving time and cost as well, using this one-of-its-kind tool. The software is compatible with various browsers and devices including mobiles, tablets and desktops.
Not just this, the tool enables firms to customize help sites and other online documents by embedding attractive fonts and themes that match well with their website. The content can also be made more engaging and interactive by embedding videos, audio and images, thus providing better understanding to customers.
Pros
ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Cons
For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.
.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.
Pros
I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB
Cons
I have on cons. Workflow is not strong feature
We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.
Pros
We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.
Cons
There were a couple of things that were not that intuitive, but support was great about educating us when needed.
I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!
Pros
I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.
Cons
It served me all the purposes, so for me, there was nothing that I disliked about this product.
For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.
Pros
Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.
Cons
There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.
Reduce customer tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.
24*7 access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.
Track user activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.
Keep it engaging and attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.
Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.
Below are some frequently asked questions for ProProfs Knowledge Base.
ProProfs Knowledge Base offers the following pricing plans:
Starting from: US$20.00/month
Pricing model: Open Source
Free Trial: Available
ProProfs Knowledge Base offers the following features:
ProProfs Knowledge Base has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
ProProfs Knowledge Base supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
ProProfs Knowledge Base has the following pricing plans:
Open Source
We do not have any information about what devices ProProfs Knowledge Base supports
ProProfs Knowledge Base integrates with the following applications:
Freshdesk, Freshdesk, Google Analytics, LiveChat, LiveChat, Olark live chat, Tidio, Wufoo, Zendesk, Zendesk
ProProfs Knowledge Base offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
