SAP SuccessFactors HXM Suite Reviews

SAP SuccessFactors HXM Suite

4.0 (276)
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Cloud-based Human Experience Management (HXM) software

Overall rating

4.0 /5
(276)
Value for Money
3.7/5
Features
4.0/5
Ease of Use
3.8/5
Customer Support
3.7/5
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276 Reviews

Daniel
Daniel
Overall rating
  • Industry: Accounting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take control of your payroll in an unbeatable order!

Reviewed on 15/06/2019

Pros

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.

So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Fernando
Fernando
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Too complicated...

Reviewed on 16/08/2018

My certifications came from extensive studies, I think I couldn't have made it without SAP...

My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible UX, hight cost and lacking features (Recruiting module)

Reviewed on 25/05/2018

Pros

Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons

- Crap UX: Means many clicks = drags down productivity
- Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above
- No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings.
- This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost.
- No built in surveys. For instance if you want to check your candidate experience and such.

The list goes on but you get the picture.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Need improvement on user experience

Reviewed on 8/08/2019

It's a very capable and customizable platform for any kind of business needs but user interface and...

It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved.

Pros

SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.

Cons

User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

SAP SuccessFactors - The HR Platform

Reviewed on 17/08/2021

SAP SuccessFactors was one stop solution for all the requirements related to HR.

SAP SuccessFactors was one stop solution for all the requirements related to HR.

Pros

SAP SuccessFactors is a total one stop solution for almost all the HR functions such as Employee on-boarding, Performance Management, Payroll etc.

Cons

As SAP SuccessFactors has a lot if functions and rolls, it is found little bit confusing to operate. If the main options made simplified, it will be great.

Alternatives Considered

Oracle PeopleSoft
Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good Core HRIS - but nothing more than that

Reviewed on 19/04/2021

Poor to non existent customer service, with poor additional modules not worth using (much better to...

Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations.

Pros

For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable.

Cons

Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc.

Joel Neil
Joel Neil
Overall rating
  • Industry: Media Production
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for managing the entire life-cycle of employees

Reviewed on 12/09/2023

We are able to track any action for each employee in different departments, and countries.

We are able to track any action for each employee in different departments, and countries.

Pros

It enables to have a helicopter view of a department with employees and getting their impact and finding what differentiates them among others. The report it generates is so good that you can easily demonstrate it to management.

Cons

Creating a first time user and getting it done as same as other interfaces take really time. We couldn't find the option to create a shadow user and implement it to other users, this feature should be adapted.

Sulakshana
Sulakshana
Overall rating
  • Industry: Construction
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Perfect HCM Suite for a large business

Reviewed on 21/06/2018

Pros

1. User friendly
2. Self Explanatory
3. Easy to log into mobile app by just scanning bar code.
4. Vast and indepth
5. Highly customizable.
6. As an administrator, it is easy to work on.

Cons

As an administrator I find that it has taken time to integrate with SAP On premise software.
As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

Jonathan
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent application for production companies

Reviewed on 2/08/2018

Pros

It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons

It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.

Jeremiah
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

SuccessFactors has Room for Improvement

Reviewed on 12/04/2019

Overall SuccessFactors is adequate in reviewing my job requirements, extra learning opportunities,...

Overall SuccessFactors is adequate in reviewing my job requirements, extra learning opportunities, or profile specific information. It's a bit difficult to navigate and once you've been to the place you need to go it's best to bookmark it as it may be cumbersome to get back to that spot.

Pros

SuccessFactors is easy to log into (uses AD Creds) and the front page is inviting with an overview of main pages I typically need to visit.

Cons

Navigating throughout the various places I need to go can get complicated and with all the redirects it can take a bit of time for a page to load. We have learning/courses integrated within SuccessFactors and often times progress is lost or SuccessFactors doesn't register when I close out of a window.

Mohammad
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP Human Capital Management

Reviewed on 14/12/2016

The main focus of SAP HCM is employee administration: which gives basic, personnel-related data,...

The main focus of SAP HCM is employee administration: which gives basic, personnel-related data, and leverages a centralized database that enables employees and management to access up-to-date, consistent information that supports HR- and business-related decisions.
Global employee management allows to supports processes involved in international employee relocation, including planning and preparation of global assignments to personnel administration and payroll for global employees managements.
Perfect Payroll and legal reporting which allows for large multi-regional countries payroll handling and support for legal regulations compliance with regulatory and reporting requirements.
Manager Self-Service (MSS) which provides managers with the information and application access for employee development, compensation planning (and approval), and budgeting.
Employee Self-Service (ESS) which provides employees (even if deployed globally) with the information, access, and tools to autonomously manage their own important life and work events.
Shared-Service Framework which is a multifunctional framework that allows for the same architecture to be deployed in support of HR, finance, IT, service center operations, and other business functions.

Pros

Talent management analytics: which allows for employee skill/qualification analysis; recruiting process evaluation; learning program effectiveness measures; succession program assessment; cost-benefit analyses of employee compensation programs.

Cons

Training and SOX deployment is bit difficult

Rynardt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP SuccessFactors Review

Reviewed on 22/07/2019

Overall usability and end user experience makes this a great solution. Because it's a Cloud based...

Overall usability and end user experience makes this a great solution. Because it's a Cloud based solution it also allows end users to transact anytime and everywhere.

Pros

The ease of change management to move over from legacy solutions to a Cloud Based solution that SuccessFactors provides end users.

Cons

The lack of a robust payroll solution. Currently end users decides to rather keep their payroll solution in SAP ECC or other software.

Alternatives Considered

Workday HCM
Priyanka
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product

Reviewed on 23/01/2023

Excellent experience… ease to use it is very smooth

Excellent experience… ease to use it is very smooth

Pros

Accessibility and user friendliness.. UI is amazing

Cons

Nothing much that I have which I don’tLike

Alternatives Considered

Workday HCM

Switched From

Oracle PeopleSoft
Chirag
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

SuccessFactors has opportunities to improve

Reviewed on 7/04/2021

We had a poor experience with SuccessFactors. I had a similar experience in a past position. So,...

We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.

Pros

The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.

Cons

Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.

smit
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perfect HCM software

Reviewed on 16/08/2018

Overall good software with in depth details and management highly suitable for large enterprises.

Overall good software with in depth details and management highly suitable for large enterprises.

Pros

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons

1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

Ashok
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All you Need as Employee is Here

Reviewed on 4/08/2023

Pros

It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good.

Cons

HR policy tab should be pre designed, so that employee get everything clearly.

Amanda
Overall rating
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Effective LMS with Additional Tools and Resources

Reviewed on 18/08/2020

Overall it is a useful tool that has helped us accomplish learning and development initiatives,...

Overall it is a useful tool that has helped us accomplish learning and development initiatives, performance-driven development, and much more.

Pros

It's nice to have not only your learning management system (LMS), but also your performance review and feedback system in one. We do not utilize all of it's features, but those we do are effective and is fairly easy to catch on to.

Cons

Some action items are harder to find than others and you have to search for them among the different tabs and functions under each. Some rating limitations within the system for performance if you want to customize your own rating system.

Angel
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Tier 1 System?

Reviewed on 15/12/2017

Features seem very limited/overly complex in comparison with other platforms such as elogic and...

Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Onur
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One software for all hr processes

Reviewed on 7/06/2019

Pros

What I like the most is thay The software unites hr process like education and training and performance evaluation under one platform. You don't need to go and search from different web sites having different user interfaces.

Cons

The user interface of the software is very complicated. It is very difficult to find and to get registered to the relevant trainings and also to add defined perfomance targets

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Development Idea Is Successfully But User Interface Should Be Developed.

Reviewed on 13/06/2019

When you use it for application to one position in a company, you can easily upload your resume,...

When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.

Pros

All career items (learning / carrier / scorecard etc.) can be connected to each other.

Cons

User interface should be developed. It doesn't allow to user to check everything quickly.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Old Fashioned HCM Program

Reviewed on 17/07/2020

It does the job but it does not please you when using it. Also, it does not allow you to create...

It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc.

Pros

Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports.

Cons

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

Özen
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Single source of information for HR management

Reviewed on 13/01/2023

They improved the user friendliness of the system with final update. I find it effective since I...

They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals.

Pros

I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc.

Cons

Sometimes I face with difficulties to use the system on mobile.

Dana
Overall rating
  • Industry: Pharmaceuticals
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

System Admin Experience with SuccessFactors

Reviewed on 23/02/2015

Pros

Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

Cons

It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

Diane
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Need personalization

Reviewed on 12/10/2016

11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things...

11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Pros

Easy to set up classes, close classes and run reports

Cons

Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Decent but outdated compare to others

Reviewed on 14/11/2018

Pros

The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

Cons

As it involves several different software it can be bit unstable at times specially during upgrades period