Basecamp Reviews

Basecamp

4.3 (14,364)
Flexible project management & team communication tool

Overall rating

4.3 /5
(14,364)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.3/5

87%
recommended this app
Sort by

14364 Reviews

Thomas
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service!

Reviewed on 6/11/2023

Pros

It helps keep all our stuff organized in one space.

Cons

It was tough to get in the groove, but once I learned it it was good

Benson
Overall rating
  • Industry: International Trade & Development
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Always true to the course, Basecamp is light to collaboration.

Reviewed on 14/11/2023

The experience of collaborating using Basecamp has been a journey full of success stories. We happy...

The experience of collaborating using Basecamp has been a journey full of success stories. We happy for the position that Basecamp has put us on matters project collaboration. It eliminates the communication barrier and offer a reliable communication options which allows teammates to always be on the same page even if they are not in the same location.

Pros

Working on projects can be a hassle especially if some teammates are working remotely, but Basecamp comes to do away with all these hassles by providing a perfect link up through a virtual workspace where everyone gets to meet, share information and collaboratively work on projects. We are a beneficiary to this and thanks to Basecamp, we are able to execute our remote projects just effectively. Communication is always made easy by the instant messaging and meeting tools which are easily accessible and simple to use.

Cons

There is nothing that i like least mainly because all the aspects of Basecamp have been performing greatly.

Verified Reviewer
Overall rating
  • Industry: Civic & Social Organisation
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I'm not sure if it's the same people on this one, since there are different versions of this...

Reviewed on 29/10/2018

For the fact that it's an app on a major app store, I would have obviously come across it, for the...

For the fact that it's an app on a major app store, I would have obviously come across it, for the fact that it was something of some form of various thing that I would come across in categorical and ad hoc searching, as it turns out.

Aside from not understanding what the purpose of the software was, based on the description that was included in all of the versions in the App Store, I found it particularly disparaging to the community that they framed the purpose of the app as an occupation and dump in of trucks and trailers, and tons of people from out of town, on any given day, whereas the trailers were there in supposition that they were showers that were provided to the homeless, on one day.

On one hand, they're not there every day, but on the other hand, it was a bit strange that this ended up being what the app is about.

Pros

In essence, I suppose that this app seems a bit in opposition to the browsing app store user coming across it and then, at some point, upon trying to understand what the portent of the impact of the software is, fairly soon turns up browsing through more apps, wondering what this app is about; particularly to have 3 release versions of it, at this point in time.

Regardless, it turned in to a yellow sign "base camp" social work news article publication thing for the sake of publicizing push material of support for what ended up being a seething attrition for the locals of the area where the "base camp" installment of "obviously, it's on account of the app in the app store thing," and on top of that, there was significant opposition to me as a mental health client recipient of services (supposedly), just tangentially, and for a few times, perhaps, of this art therapy group of people, and then they talked and acted out towards me in my head, outside of any sort of professional or service provider and client circumstances.

Cons

I feel like the spirit of development in software, for the purpose of disparaging the client, of a completely different and separate supposition of relation, whatsoever, in regards to the original purpose of meeting with these developers, is simply wrong and unprofessional. These developers cause a significant problem in a different locality between people who are not housed in downtown Los Angeles, on the incident that happened witnessed, and whatever the story was in my head about what anyone might think about such an influx of people in to the area, which is all too common, in various ways;

On top of that, they're plotted right at 222 S. Hill St. 7th floor, Los Angeles, CA, 90012, and they do events of disparagement against me and my family commonly, while trying to suppose that their self esteem is supported and is superior, while homeless and mentally ill bullying and stalking victims are inferior, on account of group brute strength over an individual. They run ostensibly false and slight charity drives for supposedly unfortunate other people.

Haleema
Overall rating
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Basecamp usage from a freelancer's perspective

Reviewed on 10/09/2023

Excellent. Would highly recommend it to other freelancers like myself.

Excellent. Would highly recommend it to other freelancers like myself.

Pros

It had a simple UI which was easy to use and always on point. It did not have any fluff and it did not require me to spend an additional 5 minutes to interpret each page. It was also easier for my clients from smaller towns (who were not as tech friendly) to adopt to.

Cons

The page would look cluttered at times when it had too many tasks and schedules put together. For someone like me who puts a high priority on UI, this was not very appealing. Incorporating grids/tabular format could have made it appear more organized.

Alternatives Considered

monday.com

Reasons for Choosing Basecamp

The UI in Basecamp was more on point and easier for my clients from smaller towns to use. I did not have to dedicate additional hours for training/onboarding them

Switched From

monday.com
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Basecamp! The Ultimate Task Allocation and Monitoring Solution in Today's Market.

Reviewed on 15/10/2023

In remote work environments, tracking and managing tasks and team progress can be a daunting...

In remote work environments, tracking and managing tasks and team progress can be a daunting challenge. Basecamp has proven to be a lifesaver, enabling seamless task allocation, monitoring, and fostering internal communication to drive productivity. We highly recommend Basecamp, especially for companies handling multiple projects and resources.

Pros

Basecamp has greatly streamlined our team's workflow by allowing managers and peers to allocate projects and tasks efficiently. Its threaded communication system makes collaboration a breeze. Sambulo Health Care Solutions has harnessed Basecamp's capabilities as a project management and collaboration tool, simplifying our work lives. The added benefit of a mobile app enhances accessibility when away from the office.

Cons

Notably, Basecamp lacks video conferencing capabilities, which have become crucial for remote work setups. Beyond this, we have experienced no significant issues with Basecamp.

Krizzia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

"Tons of emails!"

Reviewed on 18/03/2021

I would definitely use this tool for the next few years or so as it helped shed some light on my...

I would definitely use this tool for the next few years or so as it helped shed some light on my tasks. With basecamp, I can rapidly collaborate with my clients and I like that it's fast and not lagging. Updates are real-time and I can easily track my progress throughout the day. Hopefully, the emails get fewer. It's just terrible most of the time.

Pros

As a VA freelancer, I am overloaded with tasks every day on my plate. Good thing basecamp happened because its UI is so simple for a first-timer and I can easily navigate the tool and its nooks and crannies. The features, especially Campfire and Shared Files/ Docs, have been very helpful as I have to communicate daily to my clients and it's crucial that they see the amount of work that I've done every day for their ease.

Cons

I can't thread comments. I get lost every time I track my clients' instructions about some tasks needed for the day. Also, there are too many emails in my inbox, it's a burden already because it results in overlooking the most important ones.

John Frank
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Basecamp, Great for creatives

Reviewed on 9/07/2020

I did like the system for communicating with creatives on building a new website, however, other...

I did like the system for communicating with creatives on building a new website, however, other software has come out that seems to flow better.

Pros

I liked the ability communicate with our design team using this software.

Cons

It lacked project management and task assigning in terms of notifications and ease of use.

Alternatives Considered

Microsoft Teams and Slack

Reasons for Choosing Basecamp

Needed more than a task-oriented system.

Switched From

Microsoft To Do

Reasons for Switching to Basecamp

At the time, it seemed to be the best option for creative project management.
Sugam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A simple management tool

Reviewed on 7/11/2023

Pros

The tool is very simple and gets the basic needs fulfilled. It is easy to learn for even the most non-tech savy person. You can assign tasks, deadlines, upload documents and chat easily. There isn't much clusters to get distracted with which does help looking for important stuffs easy.

Cons

It is very very simple and might not have all the features you look for. It might also be quite expensive for what it offers.

Sourav
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for collaborations and Product Management

Reviewed on 16/11/2023

I mostly used it for my personal project or freelancing projects.

I mostly used it for my personal project or freelancing projects.

Pros

Clean and seamless interface for anyone. The task management is quite simple with Basecamp. The dashboard is fantastic, customisable and easy to use. Ticks all my requirements and is suitable for small-mid-size teams.

Cons

It can be difficult for complex projects to be managed in Basecamp eg. not having the option to add subtasks to the primary task. And obviously, further integration options are needed.

Sayuj
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent tool for Tasks Management and Effective Collaboration

Reviewed on 10/11/2023

Pros

It has a User Friendly UI and I can easily access it from any device I want. BaseCamp has helped me divide tasks among my team members and effectively work around my projects with notes, keep track of my work flow and also provides effective collaboration with my team as well.

Cons

As a beginner, using Basecamp is a bit tricky. And, If i want to get features like more storage, i have to purchase a subscription which is a bit pricey.

Melanie Latrelle
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

So glad I found Basecamp!!

Reviewed on 10/08/2022

I've had a great experience with Basecamp. I've collaborated with a number of projects on this tool...

I've had a great experience with Basecamp. I've collaborated with a number of projects on this tool and it's been essential in managing my projects. Since I'm in the growing phases of my business, I SO glad they have a free feature that allows me to use 3 free projects. Once I reach a level where I have a team and I'm serving more clients, then I can see myself getting the Basecamp paid plan.

Thank you for offering such a great product!

Pros

Another designer recommended Basecamp for managing web design projects. This product allows me to keep everything for my client projects in one place! I like being able to collaborate with clients on a timeline and assigning them tasks. The chat feature is very helpful. I like that we can upload all their documents and even link to Google documents. The mobile is very useful for doing business on the go.

I can really stay organized with Basecamp and it keeps me accountable with timelines. I love that I can make it client-facing so there is a level of transparency on timelines.

I can use this tool to do all communications with clients and not have a string of emails to go through.

Cons

I've been going back and forth with the documents section and if I should use Google Drive to store documents or if I should use Basecamp. People are most familiar with Google Drive, however when I educate and train them on how to use Basecamp, then it will help them be more comfortable with navigating the software.

I would like training videos for clients to be able to get an overview of how to get the most of Basecamp while working together. If Basecamp doesn't have a video overview, then this will be something that I can work on.

Alternatives Considered

ClickUp and Asana

Reasons for Choosing Basecamp

It was recommended to my by another designer and she said she used it for everything related to her projects. I was sold when she said she didn't email clients anymore! I was like YES! This is what I need. I get annoyed with the lost email chains and I wanted an all in one tool where I could email the client and also email designs and mockups. Asana didn't do well with emailing images to clients. They were blurry and hard to find on the email.

Switched From

Asana

Reasons for Switching to Basecamp

Basecamp has an easy to use interface. It allows me to share design mockups, email and live chat with clients (I've used this messaging feature a lot), store documents and keep projects on timeline. I really like the home page dashboard for each project. It's SO clear and easy to understand! Each section is labeled clearly and easy to use.
Clayton
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hands-down my favorite project management software

Reviewed on 25/02/2020

I really love Basecamp. It is simple, powerful, and gets out of your way so you can get work done....

I really love Basecamp. It is simple, powerful, and gets out of your way so you can get work done. It has replaced about three other apps (including Slack) for our team. In Basecamp communication is now centered on getting things done and improving our products versus just chatting. There is an ideology to understand when using Basecamp but if you can adopt that you will be more productive and less stressed about getting work done.

Pros

Very affordable especially considering how many other solutions it replaces. Very clean minimal interface that gets out of your way and lets you get work done. Very fast and reliable. The mobile app is fantastic as well.

Cons

There is a little bit of a learning curve with the single page interface but that is be design.

Alternatives Considered

Trello and Asana

Reasons for Choosing Basecamp

We needed a new system that was focused on action and not just words. A single source of truth.

Switched From

Slack

Reasons for Switching to Basecamp

Ideology and price.
Ryan
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great tool, but unfortunately the price is one of the highest values

Reviewed on 14/11/2022

Pros

Basecamp is an incredibly strong task management tool. Great for small teams. As far as resource management and any medium sized projects basecamp lacks behind its competitors. With all this said, I love basecamp as it is nostalgic for decades now of work that I've been able to implement easy with teams and organizations.

Cons

resource management, alignment, lack of scheduling, confusing interface that forces users to just use search, upgrades and updates... although good, only make it harder to leave and not actually fix needed overhauls.

Alternatives Considered

monday.com and Asana

Reasons for Choosing Basecamp

So Asana, was better designed back in 2018 or so, but was also very buggy at the time, and still lacked in scheduling and other areas, we made the switch and have been happy, but now basecamp is needing another overhaul to keep up with alternatives.Sad to say but their pricing model (back then) was unmatched and now they are switching that up to be per user/month like everyone else. I'd suggest they stick in their lane, but alas.

Switched From

Asana

Reasons for Switching to Basecamp

sad to say but it was pricing. Now as we've grown we need more value that basecamp cannot keep up with.
Faisal Faruque
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Basecamp made managing my team members easier than ever!

Reviewed on 22/12/2021

You can call it the Jack of All Trades. Before using Basecamp I had to use a lot of apps for...

You can call it the Jack of All Trades. Before using Basecamp I had to use a lot of apps for different purposes. For example, one to-do app, another file-sharing app, another messaging app, and so on. It hampered my productivity. But luckily I found Basecamp and this thing got me covered. Now I can have fewer meetings with my team members and save time to do something productive. The integration with other app made it the real hero. I can automate my tasks on Basecamp by using popular integration services and those work seamlessly with Basecamp.

Pros

I have been using Basecamp for a while now. I am genuinely in love with the overall user interface of this platform. It is very easy to use and intuitive. The free plan of the Basecamp is quite generous and it is enough for most of the users. This is why I love this tool so much. But there are some other features that are really helping me to manage my remote team. I can easily assign tasks with deadlines. The email notification system and the mobile app added to the overall value of this tool. I observed that it loads faster on any device with a slower internet connection. This is why my team members even from countries with slow internet can easily access this tool. Overall, the experience is top-notch and I recommend everyone to use this tool.

Cons

There is nothing that I hate about this product. But I think the amazing developer team behind this tool can bring some improvements to the existing features. The price for the Business Plan is quite affordable for large teams. But if they can bring some affordable paid plan for the individual users it would be so much helpful.

Lawrence
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The hub for all great quality projects

Reviewed on 22/11/2019

Our experience with Basecamp has been very positive. It has been a greatly important tool for the...

Our experience with Basecamp has been very positive. It has been a greatly important tool for the management of efficient and timely projects. The features within Basecamp have been positively used by the vast majority of our clients and create a really collaborative and team-like feel around the projects.

Pros

The best thing about Basecamp is that it provides a secure and easily accessible central hub for your project. It is easy to invite all key project stakeholders and has features that allow for quick and easy discussion around the project, easy communications of important notices and action points and acts as a central storage place that gives everyone oversight to essential project documents and files. Basecamp also provides an accurate project timeline based around the actions of the individuals who use it, meaning that assists with project traceability and track.

In addition it will also send automated reminders to the inboxes of those registered which is a fantastic feature for keeping on top of all project details. These reminder emails can be customised to specific individuals which means you can easily reach/remind/engage with the action point owner.

Cons

The main frustration with Basecamp is the updating of personnel profiles when the original creator has left the company. For example, I have needed to update the job titles and email addresses associated with people for accounts I have inherited after my predecessor has left the company. However, this action is blocked as I was not the original creator which was highly frustrating.

Alternatives Considered

monday.com and Asana

Reasons for Switching to Basecamp

We chose Basecamp due to it's referenceability with a lot of US businesses, as the majority of our clients are US-based. We also preferred the look and feel of the tool when we took out a trial period.
Vikram
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best task allocation and monitoring tool available in the market

Reviewed on 24/08/2022

In remote workplaces, it becomes very difficult to monitor and track the progress of your peers or...

In remote workplaces, it becomes very difficult to monitor and track the progress of your peers or teammates. Basecamp has been a saviour as it helps us not only monitor and allocate tasks but also becomes a source of communication for internal teams to get the work done. We recommend Basecamp to any IT company which has multiple projects and resources to handle.

Pros

Basecamp has been a great tool for our team as all the projects and tasks are allocated by the managers and peers on this platform and then it becomes easy for everyone to keep a track of it. Basecamp provides an easy communication via threads that make it very convenient to use. We at Wise IT inc have been using basecamp as a project management and collaboration tool and love how it makes our lives easier. It also has a mobile app which makes it more easier to keep a check on your phone when you are away from work.

Cons

Basecamp does not have video conferencing option yet which has become a very important feature for companies that are working from home. Apart form this, I have never faced any problem using Basecamp.

Alternatives Considered

Asana

Reasons for Choosing Basecamp

The interface of Basecamp is easier than Asana. Also in terms of features, Basecamp currently leads the market.

Switched From

Asana

Reasons for Switching to Basecamp

Pricing and features are better for Basecamp compared to other alternatives available.
Jonathan
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great choice for team discussion, file sharing and basic task tracking

Reviewed on 31/08/2020

Our overall experience has been great. We were using a custom-built tool for team communication,...

Our overall experience has been great. We were using a custom-built tool for team communication, but ultimately decided that Basecamp just has more features and will save us a lot of cash in the long run versus building the tool ourselves. It's nice that there is a flat charge for the service, instead of charging by the user like some other services do. This saves us a considerable amount of money.

Pros

It was very easy to setup and get going. We just invited our team members in with each of their email addresses and it handled the rest. Our entire team found it easy to create their account or do a social login.

We use it primarily as a message board and chat system on our team. I really like how the entire message board is searchable, which is useful for finding things later on. "Remember when we talked about XYZ", and you can just search for XYZ and it shows up quickly. The calendar and file sharing has also come in handy for simple things, though it's not as robust as using something like Google Calendar or Google Drive.

Basecamp also has a useful API that we've used to pull some data out of their system and display it in our other systems.

The mobile app works great. It's probably one of the best designed apps I've ever used, to be honest. It makes it easy to talk with the team while on-the-go.

Cons

I was hoping for some kind of wiki system to be included with Basecamp. You can kinda make up your own wiki using specific categories on the message board and file sharing, but it's not quite the same. A wiki would be really helpful for internal documentation.

Alternatives Considered

Asana

Reasons for Switching to Basecamp

Basecamp seemed better suited for the team communication that we were going for. The Message Board has worked perfectly for us. However, if our needs were more focused on task management, then I think Asana would have been a better tool. Basecamp's task management is essentially a team-based to-do list that is fine but lacking some of the advanced features of its competitors.
Verified Reviewer
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is a very collaborative tool, for organizes projects in a simple and effective way. Its...

Reviewed on 14/03/2018

I have found many benefits when using and implementing this tool in our team:

- Speed in my...

I have found many benefits when using and implementing this tool in our team:

- Speed in my management and organization of projects

- Efficiency in the coordination of processes

- Security to use it in my mobile device

- Real order in our work

- Improvement of our routine in internal processes

- Improvement in the performance of our equipment

- Unification of all the professionals of the company in the same project

- For a small company like ours, a great cost - quality ratio

- Interaction with our customers

- Simple to use even when someone is traveling

They have implemented a very useful tool, which is the Daily Progress, very useful to review the events that have taken place in your projects over time

Another benefit obtained thanks to the BaseCamp tool is that all our consultants have been able to use it, even people not very adept at the technology, they can use it very efficiently and simply BaseCamp

We benefit from the TimeLine of the tool, because we can explain the progress of a project to our clients. The balance of failures and successes are other benefits

The support of the platform, in the centralization of processes and communications of our digital projects, has been another of the great benefits obtained since we implemented BaseCamp

In our scenario, the creation and dissemination of documents, conversations by messages and the generation of agreements become complicated actions and require an efficient organization system. What do we find in this tool?

We benefit from online collaborative work. And it continues to evolve over time

The support of the platform, in the centralization of processes and communications of our digital projects, has been another of the great benefits obtained since we implemented BaseCamp

In our scenario, the creation and dissemination of documents, conversations by messages and the generation of agreements become complicated actions and require an efficient organization system

We benefit from online collaborative work. We have the support that all conversations, requirements and shared files are stored on the platform. In this way we can always endorse the agreements, requests ,deliveries

It has facilitated the monitoring of the work and the counting of hours of work of each professional, something very important for the internal management of the projects.

In our experience, it has worked so well that it is already. So, Thanks fos that BaseCamp

Pros

I really like the ease of use that this tool has. Practically no more experience or tutorials are needed to learn how to use it. The internal chat is a great advantage, very nice. It is also an excellent option that allows teamwork and solve management problems quickly

Cons

The main disadvantage is that the client must understand the use very well, but generates prizes almost automatically. Especially for the client respect the threads of conversation. Another point against is that the platform only works online, so you can not advance in jobs when there is no connection

Russell S
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great idea for team management!

Reviewed on 16/01/2019

Allows my team to stay organized, communicate effectively, and accomplish tasks all from one...

Allows my team to stay organized, communicate effectively, and accomplish tasks all from one platform!

Pros

Basecamp is classified as a project management platform, but I see it as more than that. It's a digital space that enables your team to all be on the same page and up-to-date. Here are some things I love about that platform:
- It has a very simple design and feel. It's extremely "boiled down" and there's no reason to worry about less techy folks getting lost. It's easy to learn to use and navigate the platform.
- It organizes everything in one place, so it's easy to find key documents, hold individuals accountable, find help, etc. There's no email chains, certain things saved in the Cloud, while other things are saved on someone's computer - it's all there.
- When you enter a project folder, I like that there are really three categories for communication. Things that need to be done are filed in the "to do" thread, on-going communication/questions occur through the "message" thread, and just general questions or thoughts or concerns can be posed through the "campfire" thread. This is simple idea, but is really quite brilliant. It allows your team to rank or categorize the message they're about to send (Is this urgent? Is this a general question? Is this a task that needs we need to get done?). This really provides structure that effective teams need.
- Another cool feature is that in that you have access to all of the important, shared files in the project folder. I would compare that to "team drives" on Drive, if you're familiar.

Cons

Basecamp is not too technical, it feels human-friendly! But because of this, you do occasionally find yourself looking for something more, a feature that would really be helpful. For example, the to do lists could be a little more robust (graphics, attachments, etc.). Another idea would be to add a bit of customization. I understand the desire to maintain simplicity, but just the ability to add your brand would be a nice feature or even change the color designs. Not crucial, but would be nice.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Task Management and Seamless Collaboration with Basecamp

Reviewed on 2/07/2023

It has completely transformed the way my team manages projects and collaborates. The user interface...

It has completely transformed the way my team manages projects and collaborates. The user interface is intuitive and user-friendly, making it easy to navigate and access all the necessary features.One of the standout features of Basecamp is its task management capabilities. Creating tasks, assigning them to team members, and setting due dates has never been easier. I can easily organize tasks into different lists or categories, which helps me stay organized and focused on the most important priorities. The ability to track task progress and receive notifications on updates keeps everyone on the same page and ensures timely completion.Communication and collaboration are seamless in Basecamp. The comment and discussion features allow team members to communicate in real-time, ask questions, and provide updates. This eliminates the need for lengthy email chains and ensures that important information is centralized within the project.I also appreciate the file sharing functionality in Basecamp. Uploading and sharing files with the team is a breeze, and it eliminates the hassle of searching through multiple email threads for attachments. This feature has greatly improved our efficiency and made it easier to access and reference project-related files.

Pros

What I liked most about Basecamp was its simplicity and user-friendly interface. It made project management and task collaboration incredibly easy. The clean and intuitive design allowed me to quickly navigate through the platform and find the features I needed without any hassle.I also appreciated the centralized nature of Basecamp. Having all project-related information, including tasks, discussions, files, and deadlines, in one place helped streamline communication and kept everyone on the same page. It eliminated the need for multiple tools and reduced the chances of important details getting lost in the shuffle.Another standout feature was the ability to assign tasks and set due dates. This feature ensured that each team member knew their responsibilities and deadlines, fostering accountability and timely completion of tasks. The notification system kept everyone informed about task updates and discussions, allowing for seamless collaboration.The option to customize task views based on my preferences was another aspect I appreciated. I could tailor the display, sorting, and filtering of tasks to match my workflow, making it easier to focus on what was most important and prioritize my work accordingly.

Cons

It's all good experience for me All okay

Tara
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Basecamp is excellent for client management tasks that involve multiple departments.

Reviewed on 4/04/2018

The main benefit of Basecamp is the ability to assign out specific tasks to specific individuals...

The main benefit of Basecamp is the ability to assign out specific tasks to specific individuals and with a due date. As a full-service digital marketing company, we benefit greatly from the software's overall project/client-focused design. Basecamp helps my medium-sized company to know which members of each department on working on a client. With the due date feature, users can indicate time-sensitive or priority matters. This feature is optional, which allows our company to distinguish between short term tasks and long term goals. Basecamp's design is checklist-oriented. Checklists appeal greatly to our more meticulous employees, but also encourages the more Type B employees to focus their ideas into timely and measurable tasks. The newest upgrade to Basecamp 3 introduced the Campfire feature which is ideal for internal projects, a benefit that was missing from the previous version. This aspect of the software is perfect for intra-department non-client work. For example, the account management team uses this feature to collaborate on building a new template for our client presentations. Overall, Basecamp allows my company to achieve large-scale goals by breaking them down into distinct tasks.

Pros

I work on the client-facing side of a medium-sized digital marketing services company. I love that Basecamp aligns perfectly with our multi-client firm. The latest upgrade to Basecamp 3 expanded the product's utility. Basecamp's design allows my coworkers and me to assign and manage tasks across departments. The new Campfire feature expands Basecamp's utility to include internal project management in addition to the main benefit of organizing client work. This feature allows for a more casual flow of ideas for projects that my team is working on as a group.

Cons

I dislike that Basecamp does not allow the user to know the workload of another coworker. For example, if I need a small change to be made to a website, I would assign that task to a member of our design team. They are very busy and sometimes that task can get backlogged if the recipient has a long list of assignments to complete. Additionally, when assigning out new clients, it is important to see which of my team members has the extra hours in their schedule to handle a new account.

Joel
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Basecamp is simply the best at what they do. Easy to use, logically designed, totally in...

Reviewed on 7/03/2018

Pros

It's simple interface makes managing multiple projects a dream. As a Marketing Manager, I'm over seeing everything from product launch to creative development. I have a larger team working on a broad array of projects. Basecamp let's me go in, add tasks, easily check progress and get updated on everything in a manner of minutes. If I let my notifications go untouched for most of the day, Basecamp is so easy to use that I can clear my Heystack notifications (usually 60+) in a few minutes. Updates are that clear!!!
Basecamp, if used properly, could totally eliminate the need for internal email. In fact, I insist my team use Basecamp instead of email. Basecamp focuses communication on the work being done and allows everyone a view on the conversation. This is a problem with email, and merely fwd'ing or cc'ing all the time doesn't really fix the problem of keeping a large team 100% informed. Plus, we all know that no one reads their email.
Beyond that, their customer service is top notch. They take a personal approach with everyone. I once caused an issue with how they program their "todo lists" and they created a fix JUST FOR ME! I assume others use it too, but they wouldn't know that it the "fix" was even a fix, because it was the personal touch that Basecamp gave me that introduced the fix.

Cons

Basecamp has taken a minimalist approach to software design and as a project management tool. In some cases, I do find myself wishing for certain features. Ultimately, I've tried other software and though they may do what Basecamp does while also including those other features, Basecamp is simply the best at what they do, even without the other features, so I have never considered switching.

Kim
Overall rating
  • Industry: Events Services
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used Basecemp to communicate with independent contractors, internal creative team and...

Reviewed on 25/04/2018

Keeping all creative edits, documents, client information in one place was great. It was very...

Keeping all creative edits, documents, client information in one place was great. It was very organized and helped me to be organized and retrace my steps when needed.

Pros

I mainly used this product when I was working in advertising but we still use it for the design of our program each year with our Communications team. You can create projects and determine who can see them - so, for example, I have a client (X) and my internal team (Y) and independent contractors (Z) for Project A. I can have an ongoing project named Client X where I've added all my internal resources to discuss every project we are working on with them where I can do everything from give SOW, get an estimate of time, create a timeline, receive rounds of work and communicate with my internal team with all changes in one place. I can remove people from conversations that they may not need to be a part of, but they can come see the conversation later if they choose/need to. I will receive email updates from Basecamp every time someone has sent me something on Basecamp. I can also have a Project named Project A where I add members of the client team. Here I can get approval for the cost, send a timeline and all drafts of the project. I can also have a Project named Z for the Independent Contractor. Here, I can get an estimate from this person, send them a proposed timeline, and receive their work. It keeps all of the documents in one place, all edits, all communication and can be organized however it suits you!

Cons

When I was in advertising, the main issue I noticed was that people who don't take the time to learn how to use Basecamp are it's biggest downfall. For example, we have everything from Account Managers who respond via email (which works, but inserts their signature unnecessarily into the comment every time) to creatives who create a new thread everytime they have an update to a project, which defeats the point of being able to look back at every edit/communication to see when a change was made or was supposed to be made but was missed etc. It can also be detrimental if you don't select the appropriate people to see your comment/document. If you just reply to the people who were on the previous comment without checking who was on it, you might not be sending the draft to the right people and it will get missed. Another thing we noticed is that people who did not want to acclimate or never properly learned how to use Basecamp would not read the messages in their email and assume that it was not for them. So you still have to manage up because if you want your higher ups to be looking at something, sometimes they still ignore it =)

Christopher
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

We would be a Mess without It

Reviewed on 26/07/2019

Despite my complaint about Discussions, I REALLY love this product and honestly cant' see how we...

Despite my complaint about Discussions, I REALLY love this product and honestly cant' see how we could keep organized with the complexity of our projects without it. I know there are other products that do similar things in different ways, but you guys hit perfectly on providing exactly the functionality we need without a lot of extra fluff.

We use Basecamp B2 BTW and not B3 because we don't need all the additional fluff of B3. We have other products to handle chat (like Skype etc) so there was nothing about B3 that we needed. WE LOVE BASECAMP B2 !!!

Pros

I love the ease of use, and the how it allows us to keep very complex projects organized via the To-dos etc. I love the fact it lets our teams collaborate in a single location and keep everything related to a project organized. (We use Basecamp B2 FYI)

Cons

DISCUSSIONS. If I had a way to turn off the ability to start a new discussion I would. I like the fact the discussion area shows the chronological listing of activities, but I DO NOT like the concept of a discussion.

Everything we do in Basecamp is in the TO-DO section because you can assign ownership and due dates. A DISCUSSION on the other hand, cannot be assigned to someone or a date added.

Anything we need to discuss, can be done inside a specific TO-DO item and at the point someone needs to take action it can then be assigned to someone for ownership.

A discussion without the ability to assign ownership and a time element is Just a bunch of talking and worthless to a business.

I'm also continually having customers go out there and open new discussions when they want something instead of opening a to-do because discussions are the first thing they see. If I could turn off the ability to open a new discussion I would.

Because of the issue I just mentioned, it would be VERY HELPFUL if there was an easy way to move an item from a DISCUSSION to a TO-DO. That would make it easy to deal with the situation if someone opened a discussion instead of a to-do and also would make logical sense that people are talking about something for a long time (Discussing it) and then when it's time to get off their butt and do something they could move it to a to-do (have the history of the discussion) and assign ownership.

Kamila
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for client management and projects

Reviewed on 16/01/2019

It helps us keep the communication with clients in one place versus using email which is helpful. I...

It helps us keep the communication with clients in one place versus using email which is helpful. I wish they had a free version though. I like the style and branding of the app, but if I wasn't using it for client work I doubt I'd be using it for my own projects.

Pros

- The interface is fun to navigate, it's just pleasant to look at. I like all the little buttons, the way that the check marks are designed, it's fun to comment and check things off. I'm a big nerd when it comes to the actual enjoyment of a platform. The brand is on point.
- I like that you can set up different sections for todo's versus having them all be in place. It's also helpful to have a separate files section and discussions section for things not related to specific to-do's although we do rarely use them with my clients.
- I see they have an option to use Clientside where the client doesn't get to see all the things in Basecamp, and they can still use email primarily when it comes to the communication. I personally don't use this option and we just have the client in their own Basecamp but it's a great option for folks if they don't want their clients IN the actual project.
- It's easy to attach images, write quick comments, and send pings to team members.

Cons

- The price point, it's obviously not a free option like Trello or others and it is the same in terms of quality as those two except for the design and having clients in there.
- It can get confusing for the client. They don't know where to go.
- Sometimes we don't know where to write things, there are too many options for communication and discussion which makes the organization of our conversations a bit trickier to manage.
- I wish it was possible to see a visual representation of the deadlines for each task, like a gantt chart or something. I feel like Asana has more options when it comes to all of that and it's easier to organize things.