Brightpearl Reviews
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- Company size: 2–10 Employees
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Review Source
Overall rating
Brightpearl
Reviewed on 9/12/2014
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It...
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.
Pros
A comprehensive & well integrated system.
Simplifies the move into new marketplaces - e.g. Ebay & Amazon.
Well designed intuitive interface.
New features added almost every month.
Cons
Lacks the ability to create configurable products in Magento from withing Brightpearl.
POS system is live - when the internet is down so are the tills.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, intelligent platform
Reviewed on 28/04/2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pros
The abilities and reporting involved with controlling stock and orders
Cons
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Response from Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mixed Bag with Areas of Opportunity
Reviewed on 10/01/2018
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Response from Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software
Reviewed on 28/04/2021
Pros
Stock control is the most impactful and helpful
Cons
The add ons which are required such as automation
Response from Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform
Reviewed on 28/04/2021
Great experience
Great experience
Pros
Easy to use and great customer service. Brilliant range of features.
Cons
Nothing - everything has been smooth so far.
Response from Sage
Hi Rachel,
Thank you so much for your review. It's great to hear about your experience of the platform and our team.
I'm really pleased Brightpearl is such a great fit for you!
Thanks again,
Tom (Brightpearl)
- Industry: Retail
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Inventory Management
Reviewed on 3/10/2015
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
Pros
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
Cons
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
- Industry: Luxury Goods & Jewelry
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Review Source
Overall rating
Getting Better and Better- 8 Months working with BP
Reviewed on 6/09/2014
After 6 months, i now have a functional product. I've tried several other Multichannel inventory...
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Pros
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Cons
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
- Industry: Building Materials
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Inventory control
Reviewed on 19/02/2016
With this system we're able to successfully control our stock and fulfill customers orders quickly....
With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.
Pros
Inventory is easy to update
Unlimited SKUs
Print/Pick/Pack/Ship feature to show where each Sales order is in the process
Cons
Must have another system to actually print labels for shipping
Not all tracking numbers transfer
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Over Promises...Underdelivers
Reviewed on 1/11/2016
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really...
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.
Pros
Nice screen layout to see the status of all your orders.
Easy to process orders
Inventory sync with Amazon. Ebay and BigCommerce
Bundle/Kitting inventory works well with Ebay.
Not a listing tool
Cons
Does not act as a Master Price list or Catalog for BigCommerce
Bundle/Kitting inventory does not work with BigCommerce.
POS as of 2016 is weak . . .new version due in 2017
- Industry: Telecommunications
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy To Use
Reviewed on 28/09/2015
Great easy to use multi-channel system. Lots of integrations available and easy to expand and...
Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.
Pros
Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.
Cons
Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.
Response from Sage
Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightpearl ERP system is a comprehensive and user-friendly solution
Reviewed on 27/01/2023
The system is great for order management, and stock tracking. It gives us the ability to accurately...
The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.
Pros
Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth.
Cons
Some complex functions require 3rd party solutions
Response from Sage
Hi there Andy,
Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use.
From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow.
Thank you again for your recommendation.
Tom (Brightpearl by Sage)
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Support is very slow
Reviewed on 27/10/2022
I like the services they provide but again, their team is very slow to find solutions when...
I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.
Pros
I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.
Cons
Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.
Response from Sage
Hi Jessica,
Thank you for your feedback.
I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly.
In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed.
I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed.
Thank you,
Tom (Brightpearl by Sage)
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We moved from Sage
Reviewed on 28/09/2020
The relationship manager and technical response is now good and because we have had problems with...
The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
Pros
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.
We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
Cons
All aspects are ok - does a good job for us
Response from Sage
Hi Martin,
Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!
Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!
It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.
Thank you again,
Tom
- Industry: Internet
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Review Source
Overall rating
Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash,...
Reviewed on 15/11/2014
Here is Brightpearls Status report in the last few consecutive days only.
These are the ongoing...
Here is Brightpearls Status report in the last few consecutive days only.
These are the ongoing problems they have and it really effects your business.
http://status.brightpearl.com/history
Brightpearl.com Website Unavailable
This incident has been resolved.
Nov 14, 09:30-09:40 EST
Affected performance EU
This incident has been resolved.
Nov 14, 05:13-06:53 EST
Delays in order downloads via the API to external integrations
This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course.
Nov 11, 12:21-23:11 EST
Log-in Unavailable US East
We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates.
Nov 11, 12:42-20:38 EST
Degraded performance on EST server
Everything now seems back to normal. We're sorry for the disruption.
Nov 10, 16:50-18:35 EST
[Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014
The scheduled maintenance has been completed.
Nov 5, 04:00-06:00 EST
Issues with importing and exporting within Brightpearl
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact [email protected]
Nov 4, 07:39 - Nov 5, 04:37 EST
[Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014
The scheduled maintenance has been completed.
Nov 4, 19:00-21:00 EST
Log-in Unavailable US East
All EST accounts are now functioning normally. We're sorry for the brief interruption.
Nov 4, 16:26-16:44 EST
Affected performance EU
We apologise for any disruption caused to your business by this.
Pros
Will edit the review when I have something positive to say.
Cons
Brightpearl has lots of Bugs and the server always has performance issues.
I know there are positive reviews but I am simply stating the facts
Just read the apologies in the last few days.
Please be careful.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent for multichannel businesses
Reviewed on 24/05/2021
Pros
Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation.
Cons
The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool.
Response from Sage
Hi James,
Really appreciate you taking the time to review us, thank you.
I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements.
Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup.
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not complete package.
Reviewed on 10/07/2018
I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to...
I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.
Pros
Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.
Cons
Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.
Response from Sage
Hi Tony,
Thank you for taking the time to post a review, we really appreciate it.
It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear!
I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon!
Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development.
Thanks again for posting the review.
Tom (Brightpearl)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Reliable System
Reviewed on 20/05/2021
Good service and communication. Advise them of improvements required, hopefully implemented.
Good service and communication. Advise them of improvements required, hopefully implemented.
Pros
Reliable Platform, good for stock management and links up well to our websites.
Cons
Back end needs updated and reporting could be improved.
Response from Sage
Hi Dean,
Thank you very much for your review, we love hearing from our customers!
I'm very pleased to hear that your business is doing so well on Brightpearl.
Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics.
We'll look out for your suggested improvements.
Thank you again,
Tom (Brightpearl)
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brightpearl
Reviewed on 17/06/2021
Pros
The product is easy to use, as always the key is the correct set up
Cons
As our business has grown project costing has become challenging
Response from Sage
Hi Sam,
Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team.
On your comment on project cost, I'll get your Success team to reach out to you to discuss further.
Thank you again,
Tom (Brightpearl)
- Industry: Logistics & Supply Chain
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightpearl - saving time with integrated technology.
Reviewed on 10/08/2015
Pros
Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.
Cons
For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very flexible software
Reviewed on 14/12/2017
Pros
Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.
Cons
Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.
Response from Sage
Hi Sital,
Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way.
We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support).
I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team ([email protected]) with some availability and we'll set up a call.
Thank you again,
Tom
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightpearl Review
Reviewed on 7/02/2017
I can think of two experiences. The first was having lost some functionality in the ability to...
I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.
Pros
all in one - web based - affordable with links to great appps
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent integrated software with solid support
Reviewed on 5/12/2018
We have used it for several years and on the whole it is a very good system.
We have used it for several years and on the whole it is a very good system.
Pros
Ease of use, the integrated accounts package
Cons
It is only suited to drop shippers, its not really designed for bespoke manufacturers as a standalone software
Response from Sage
Hi Jack,
Thank you so much for taking the time to review us. We love hearing our customers feedback!
It's great to hear from your review title that you're a fan of our Support team. They thrive on great feedback like this so I'll be sure to pass it on. It's also fantastic to hear that you enjoy our real-time accounting too.
On your point on manufacturing, we understood that we could do more to support manufacturers like yourself so we developed our own bill of materials app. You can find out more about it here: https://www.brightpearl.com/integrations-bom/bom-module. Get in touch if you'd like to discuss it further.
Thanks again for your feedback.
Speak soon,
Tom
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightpearl - I couldn't sell on multi-channels without this piece of software
Reviewed on 21/03/2017
I knew from the outset that I would be selling across multiple channels including Amazon, eBay and...
I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.
Pros
Ease of use
Account package integrated into their core system
Inventory readjusted automatically across all channels as items are sold
Cons
Some aspects of the accounting could be more automated rather than relying on manual intervention
Some areas when selling on ebay internationally need manual intervention, will be better when this is not required
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Manage your whole business from one system
Reviewed on 21/01/2017
Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage...
Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage everything - Customers, Marketing, Inventory and Accounting. An integrated system brings many benefits.
Pros
Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database
Can deal with complex product ranges, seasons, sales channels and so on
Strong links to the most popular ecommerce platforms
Cons
Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with
If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken
- Industry: Retail
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must Have for Multiplatform Ecommerce companies
Reviewed on 7/02/2017
We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales...
We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.
Pros
Easy, Simple, All in one software
Cons
not that I can think of
