Procore Reviews

Much better than the competition at managing a range of projects across the things you need in construction
- RFI,s , punch/snag list (we use this for internal "to do" items) and critically the main contract variations- this is a bit clunky but REALLY effective when you get the hang of it
- meetings recording is again a trifle clunky but very effective so I forgive it

For the first time in 15 years I have proper oversight across all projects (typically around 40-60) and can manage the progress of each from my iPad wherever I am.

Site logging app very powerful

Clients love the visibility

Document handling with version control is brilliant

The only really annoying feature is that the company level information (ie visibility across projects, personal "open items" lists and financials) is only available on the browser version not the app.

The directory and permissions systems are well intentioned but actually you have to subvert them a bit as to do anything useful people really need full admin rights (even to add a contact to a directory- if this is to be used as the main shared company contacts directory we need everyone to be able to do that). I am happy to give my people that, but I can imagine a lot of companies where you don't want all your staff to have access to budgets and financials.

It is expensive- we think it a great investment at this time, but it is nonetheless expensive. if you are looking for a cheap app this is not the one for you.

The us-centric language and set up is a minor irritation- the partial attempt at making it Anglophile (changing a few of the function names) is actually worse than useless as the changes just confuse people- the training videos refer to the US terms for things and you can get used to pretty fast, but then they are not called that on your screen.

I would love to be able to customise some of the standard PDF outputs

Drawings handling a bit clunky, particularly markups- brilliant idea and conception but difficult to use as you can't undo markups once you have done them which makes people risk averse in case they cock it up- I am confident this will improve

Procores Drawing Management Tool is robust and a nice way to track changes on drawings, The 24-7 customer support is nice.

We primarily signed up for Procore for Project Management; Budget managment, change management, pay applications, RFI's and Timekeeping. One of our biggest frustrations with Procore is that we were upsold to use the timekeeping tool in hopes that we could bring our timecards into our Owner Pay Applictions (you think this would be easy since you're putting the data in Procore to begin with). That's not the case. When you want to input time/cost for your team in the pay app, you have to export the data to an Excel spreadsheet and import the data back into Procore. What's mind blowing is that they give you an Excel Template to import, but it doesn't work. You have to manually input time back into the program.

It brings all the components for construction into one place. It is mobile and easy to use. And searching for information is easy. It even looks into documents to find key wording.

In areas where you have minimal internet service. It creates a hindrance. The Drawing tab and schedule tab need work. I wish they could incorporate Bluebeam Revu with the drawings.

Initially it seemed very easy to integrate and use the software from bidding to QB integration.

Sales team upsold us with QB Connector, but failed to deliver the same functionality as shown. Sales team showed capability of QB (Online only) connector integration, using many cost codes, and the product database with labor / material. Never disclosed QB Desktop connector doesn't have the same functionality until 1.5 months after purchase when implementing software. Implementation service team finally discloses can't use the various cost codes, but also requires user to separate all material and labor for all database items, causing double the time to bid projects. Procore management refuses to respond, sitting now for 3-weeks without any communication for resolution. Software is unable to be used, and can't integrate any ERP for budgets, bids, and completely useless. Beware of this for small business owners, Procore management will strong arm you, even when their Terms and Conditions state refund is applicable when they misrepresented their product capability, therefore costing you an additional $2k for software you can't use. They will hold out and cost you money each week, after being notified through BBB of compliant and refusing to acknowledge their own integration issues.

Procore is arguable the top document and project management solution in the market. Great cross platform functionality and top customer service.

A lot to be desired in their bidding/estimating functionality, but they are active in releasing updates and improved functionality so I hope this gets better over time.

What I like most about Procore is the perfect organization that it provides for all documents, reports, and communications of project members on the cloud, which enables all team members and stakeholders to be kept up-to-date and informed of everything that is going on with the project. I appreciate how providing all project management tools in one place simplifies the procedures and saves a lot of time, as most of the outstanding issues are resolved directly, as all concerned will have knowledge of the matter and will communicate with each other to implement the appropriate solution. I love the reports that are prepared by Procore, as they cover all project management functions and show in a modern format that includes graphs and tables the general status of the project's business and completion percentages and also cover all financial aspects and much more. I appreciate that Procore acts as a database that includes all project correspondence, drawings, reports and material delivery requests, and through several logs that show the dates of submission and response, you can know the status of each request or scheme with ease.

Procore is ideal for contracting projects, and I don't think there are any negative things or technical problems, as it is connected to the cloud and has an amazing interface, it depends only on the work team and their cooperation by taking advantage of all the wonderful tools available in Procore.

Very easy to use and set up the preferences. Document uploads are simple drag and drop functions in most areas. Creating user access templates and controlling or restricting access to certain areas of the platform is very easy. Individuals at all levels throughout the process are fairly easily able to understand what they need to do as it is very intuitive.

The user access setting need to be customizable at a lower level of detail, I would have rated five stars for Features & Functionality if it weren't for this. I find myself having to give people within the group full Administrative rights to tools in order for them to do what should be a task available at a lower level without full rights to change setup of the tool. If you aren't doing the same or extremely similar projects each and every time, there needs to be a Corporate level for reporting purposes and what they now have as "Company" level would be more the project level for those projects that are almost identical and/or being performed by the same project group. Changes made to the company level affect all the projects underneath that company and many settings are only at the Company level so if your projects aren't VERY similar to each other this may not work out well. In our case, Procore has managed a work around for this but it causes many of the executive dashboard functions to not work right. Limited customization but with a little ingenuity you can figure out ways to make things work.

> Unlimited storage for your project photos, documents, drawings, etc...
> Easy to use, free mobile app (Android & iOS)
> Everything is archived and stored in an organized manner, it's like having your entire project in a cloud-based filing cabinet
> The project / company directory tool is really great and well organized, you can also easily download a contact's business card for upload into Microsoft Outlook
> The daily log tool is excellent for the superintendent to record all day-to-day activities on the job-site. A report can be produced looking at all daily logs throughout the project. A great asset to have in the occurrence of a dispute.

> The built-in scheduling tool is cumbersome and sub-par. It's better just to run project scheduling out of different software all-together (I.E. Microsoft Project or Primavera). However, Procore does allow for you to upload your MS Project or Primavera files, this is very handy.
> You cannot create sub-folders within the Photos tool. Just one folder per location / subject to store all of the photos in. We would find it useful to have sub folders, such as: Folder 1 = Pre-Construction Photos, Folder 2 = Building A, Folder 3 = Unit 101 ... ect...
> Once an RFI is created and sent, it cannot be edited. there are many instances in which we need to modify RFIs after they've been sent, sometimes the client even requests it from us.
> It'd be great if the Photos tool on the mobile app allowed for users to take pictures using the cell phone's volume buttons

The Procore Platform gave us the tools to streamline various processes and go to a more paperless system.
We can manage all of our construction projects and bidding projects in one application.
The Sage 300 CRE integration makes payroll, purchasing and accounting process a seamless transfer of information.

When using the email tool or function in the various tool box, if you do not have the correct email address or forget to include an email address there isn't a notification to alert you of the error.

Procore's high-quality services allow us to manage all our projects on a single platform connected to the cloud, and we can also access them at any time. The amount of information and data related to all aspects of a project that Procore helps us collect and arrange is hard to find on any comparable system. I like the way Procore organizes project events and the sharing features with members so we can easily collaborate on reports and other submissions. I particularly like how we can manage work programs, track closing dates for all activities, give progress updates, and warn members about pending activities so they can follow them according to their major. It's amazing how Procore schedules allow us to monitor all submissions and ensure that approvals or resubmissions of rejected applications are done on time.

The Procore platform and their customer service work well, and I haven't encountered any technical issues while using it.

Procore is a construction project management software that spans the planning to delivery phases. The start interface is clean, has all the tools I need, and the tabs make switching between functions simple. I loved the neat and detailed reports we could create. The training can be customised to your team's needs. Permits, material requests, and modification orders can all be handled by one system. Procore Database makes things simple. All contract documentation was easily available. Status reports show who has reacted, when, and who is still waiting.

Procore is simple to use, however it depends on the team to accomplish the desired results. They perform as expected, are simple to use, and learn for all project specialties, and I had no technical issues. Tracking jobs and delays are simple, allowing us to schedule all project operations more efficiently. With this knowledge, you can focus on resolving issues and guiding your team.

The software as a whole is a very strong asset. I would also have to list their support, innovation, attention to detail, proactive stance on finding new solutions to old problems.