Lucidchart

4.5 (2,133)
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Diagramming done right.

Overall rating

4.5 /5
(2,133)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.3/5

95%
recommended this app
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2133 Reviews

Thomas
Thomas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Collaboratively work on an idea to workflow to wireframe prototype all in one place

Reviewed on 12/06/2023

Very positive as it was very easy to collaboratively and remotely discuss new ideas, work flows and...

Very positive as it was very easy to collaboratively and remotely discuss new ideas, work flows and prototypes in one hub, instead of switching tools.

Pros

The clean interface and real-time collaboration helps boost efficiency and creativity as we can quickly take an idea and break it down to iterate on together.

Cons

Performance can be slower when dealing with larger, more complex diagrams. Additionally, the learning curve can be quite steep, especially when moving beyond basic diagrams and functionality, needs better guidance.

Alternatives Considered

draw.io, FigJam, Whimsical and Figma

Reasons for Choosing Lucidchart

User interface and former team members using the product was the main reason we switched

Switched From

Whimsical

Reasons for Switching to Lucidchart

User interface, ease of use, former team members using LucidChart and the pricing point were the most important factors
Leslie
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for diagramming/visualizing

Reviewed on 4/10/2024

Intuitive interface for all the basic functions, plenty of templates to kick start a project...

Intuitive interface for all the basic functions, plenty of templates to kick start a project quickly, and very useful.

Pros

Very user friendly to quickly and easily set up visuals. The quick overview when you first log in got me right to work. There are plenty of well-made templates.

Cons

I'm not sure this is really a con, but it seems like there are a lot of capabilities that it will take me some time to learn like pulling from other data sets and automation. I also don't have any interest in using AI.

Yasith
Yasith
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Looks fairly basic compared to tools like Miro

Reviewed on 8/12/2023

Lucidchart worked fine when we first started our company but as we scaled and found that Miro does...

Lucidchart worked fine when we first started our company but as we scaled and found that Miro does a much better job.

Pros

As a basic diagramming and mind-mapping tool it works without an issue. You have all the shapes needed. It is simple enough for anyone to use

Cons

What I found bad about Lucidchart is the UI and collaboration with others compared to Miro. The UI looks outdated and takes the fun out of drawing. Collaborating with others is not seamless like Miro where you can collaborate in real-time, chat or take audio calls.

Alternatives Considered

draw.io

Reasons for Switching to Lucidchart

Sharing on draw.io is a nightmare and signing into it is also hard.
Andy
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for projects

Reviewed on 18/09/2024

A useful tool that has helped create logic flow.

A useful tool that has helped create logic flow.

Pros

The ability to create large scale flow charts in a single screen.

Cons

Some of the user experience could be made easier.

Patrick
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lucidchart in review

Reviewed on 5/11/2024

Generally positive. Initially took a little while to get used to, but learning all of the interactiv...

Generally positive. Initially took a little while to get used to, but learning all of the interactive sections and how you can build the system was enjoyable.

Pros

That you can scan around the page with ease and drag with your cursor.

Cons

Maps can sometimes get a little large, due to size of process.

Evandro Cláudio
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lucidchart super usability for analysis

Reviewed on 23/10/2024

I use it at school for software engineering classes, and it was really helpful

I use it at school for software engineering classes, and it was really helpful

Pros

The fact that is web based easy to use for software analysis, and programmers

Cons

Only available on web based at the time I used it.

Bishal
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great tool for diagram making

Reviewed on 12/11/2024

I found it helpful while making the diagrams. It would be best to have the autosave feature without...

I found it helpful while making the diagrams. It would be best to have the autosave feature without connecting to an account.

Pros

The drag and drop were seamless and it made the process of creating a diagram very easy. The integration inside the diagram was also flawless.

Cons

Lucidchart felt heavy to use compared to other products available.

Mark
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Visualization Tool

Reviewed on 25/11/2024

The tool is great, it is fast, flexible, and very customizable.

The tool is great, it is fast, flexible, and very customizable.

Pros

Great flexibility is what you can draw/layout. It is a great tool to add visual aid to complex ideas

Cons

I wish there were more pre-built symbol libraries for my industry (Telecom)

Ravindra
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lucidchart Review

Reviewed on 21/10/2024

it was very good and helpful for drawing me flow charts.
i did for many projects.

it was very good and helpful for drawing me flow charts.
i did for many projects.

Pros

User friendly, easy to use, just drag and drop.
provides huge quantity of graphs and images.
AI powered tool. very effective.

Cons

There is nothing like that, only if it can increase more elements in free account.

Sebastian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great tool for Flow diagrams creation, management and sharing

Reviewed on 2/11/2024

A great tool for Flow diagrams creation, management and sharing

A great tool for Flow diagrams creation, management and sharing

Pros

It is easy to create flowcharts and very user friendly UI

Cons

Sometimes Integration with Quip gets stuck and tough to reconnect

Rajiv
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lucidchart review for visualization and product management

Reviewed on 6/02/2024

The overall experience with Lucid chart is tremendous as it makes the user in control of how they...

The overall experience with Lucid chart is tremendous as it makes the user in control of how they want to navigate, utilize the features and collaborate.

Pros

The various options and controls the application provides are the main likeable features of lucidchart. The collaboration that allows multiple users to see and edit simultaneously is a great feature.

Cons

Navigating through different libraries can be challenging for some users

Alternatives Considered

draw.io

Reasons for Switching to Lucidchart

The features including the support for Library, collaboration as well as ease of use motivated me to use Lucidchart
Warren
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 12/06/2024

Pros

i like you can upload an staff list into the system and it will create the org chart.
I also love the drag& drop as it makes life easier when creating floor plans

Cons

nothing really, I like the product it does everything we need at a fraction of the cost compared to visio.

Marie
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Visio made it to the cloud and being collaborative

Reviewed on 8/06/2023

The tool provides seamless cooperation on process drawings/diagrams and makes it very easy to build...

The tool provides seamless cooperation on process drawings/diagrams and makes it very easy to build it together. I like the possibility to indicate the status of the drawing, despite it being cloud one. I like the "Visio-like" experience as I'm the old guard. The overall experience is not bad as such, but it is hard to navigate sometimes with all those templates popping up on a landing page. UI is very clean when it comes to the drawing/designing part. Also usage of those templates is not always straightforward, especially those with underlying data. However, I would not recommend it for any wireframes and such, there are better tools for that.

Pros

I love, the cooperation portion of it. That I do not have to send out ppts or something, but rather collaborate on stuff in the tool and get the best result because of that. It saves so much time.

Cons

The welcome page is very crowded, There are all these templates popping up. I'm storing all direct links to my drawings, because I find it very hard to find them otherwise. Also I do not like, that I can get to the list of my drawings from a different page, then the drawing one.

Lucien
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lucidchart is a powerful tool but more for Enterprise

Reviewed on 21/05/2024

Lucidchart is a fantastic tool with a lot of power but I would recommend doing an analysis to...

Lucidchart is a fantastic tool with a lot of power but I would recommend doing an analysis to understand what you really need. If you are an agile business I would say Miro has recently toppled Lucidchart on many fronts.

Pros

Arguably the most powerful feature in Lucidchart is the library of pre-built templates. As a young startup, often we struggled to conceptualise how best to map out a diagram or build a BPM. The lucidchart library made this much easier to search through the library and choose pre built templates which could be edited to suit our needs. The export to PDF was also important and valuable as we often downloaded charts for reports.

Cons

Lucidchart is the leader but I feel like tools such as Miro have really taken over int terms of UX/UI. We used to all use Lucidchart but rather quickly, our team switched to Miro and started using that and very quickly this became the norm. Lucid doesn't have a desktop version which is a real blocker for a team in the tool all the time. Lucid also doesn't have a community driven library so all the templates are built in house.

Tim Van
Overall rating
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lucidchart just raised the bar high in diagramming.

Reviewed on 5/09/2024

Creating presentation diagrams and flowcharts has been a easy ordeal for me now that i have...

Creating presentation diagrams and flowcharts has been a easy ordeal for me now that i have Lucidchart. It has been so easy to work with Lucidchart and the experience has been very productive.

Pros

Lucidchart collection of editing tools makes creating of flowcharts so simple. It offers next-generation AI features that gives diagrams a unique visual design. Lucidchart makes it easy for me and my workmates to create diagrams together on a collaborative working space.

Cons

I have not felt like Lucidchart has anything to dislike whatsoever. All features has been pleasing.

Joao
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take a step and advance in diagramming with Lucidchart.

Reviewed on 6/09/2024

We are using Lucidchart to create diagrams like flowcharts that help us plan for our projects. It...

We are using Lucidchart to create diagrams like flowcharts that help us plan for our projects. It makes it easy to come up with stunning diagrams that offers exceptional designs. The overall experience with Lucidchart has been what we anticipated for, very simple yet very effective.

Pros

Lucidchart comes with flowchart templates that guided us on how to draw effective flowcharts. There is no coding instead it is dragging and dropping shapes which makes diagramming very easy. The collaboration tools makes is possible for us to work together on the same diagramming tasks.

Cons

The experience with Lucidchart has always been on the right side. Nothing negative to comment about.

Brandon
Brandon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lucidchart is great for generating visual representations

Reviewed on 10/04/2024

Each member of my team can contribute to data visualizations in real time thanks to Lucidchart's...

Each member of my team can contribute to data visualizations in real time thanks to Lucidchart's built-in collaboration features. As a team, we can create data visualizations like charts and graphs, and everyone can see each other's changes in real time. This facilitates group input, reviews and approvals, as well as detailed explanations.

Pros

One of the software tools I use at work is Lucidchart. It helps me draw data systems diagrams, which in turn helps me describe, organize, and convey data engineering work to my colleagues.

Cons

Despite Lucidchart's diagramming templates, I've always felt that they fall short when it comes to most of the charts and data process maps we've created with Lucidchart. And that's how it's always been: many data graphs are completely hand-drawn.

Bekee
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good for most needs

Reviewed on 22/04/2024

It's an excellent tool for presenting documents and tracking project requirements with outside...

It's an excellent tool for presenting documents and tracking project requirements with outside contributors.

Pros

Over a year ago, I used only Lucidchart for wireframing, process flow diagramming, and creating site maps for new website projects. The process flow diagramming and site map features and templates work really well and meet my needs more than other tools I've tried.

Cons

There are better wireframing tools than this one, and I switched to using a different online service in the last six months. I am trying to remember if it has templates to kickstart a project, but I found the implementation of creating unique wireframes/screens to be cumbersome enough to look elsewhere.

Humashankar
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lucid Visualizes

Reviewed on 2/04/2024

A must-have tool for any team looking to elevate their communication and collaboration.

A must-have tool for any team looking to elevate their communication and collaboration.

Pros

Lucidchart has converted the way we visualize and communicate complex ideas. Its insightful drag-and-drop interface makes it easy to create stunning diagrams, flowcharts, and mind maps.
The teamwork features allow our team to work together in real-time, making feedback and revisions a value add. Plus, the enormous library of templates and shapes means we can start creating instantly.

Cons

Not really a finder of dark side of things

Daniel
Daniel
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Where function meets style almost perfect!

Reviewed on 25/01/2024

Stands out as a sophisticated tool for diagram creation, excelling in both functionality and...

Stands out as a sophisticated tool for diagram creation, excelling in both functionality and design. With a few refinements to collaborative aspects, it could achieve an even more refined user experience. A solid 8/10, highly recommended for those seeking a visually appealing and functional diagramming solution.

Pros

the app impresses with its seamless integration of functionality and design. The user experience is characterized by an intuitive interface that facilitates efficient diagram creation and collaboration.

Cons

There's room for enhancement in terms of collaborative features. While the current setup is effective, expanding collaborative capabilities could further elevate the app's utility for teamwork.

Paulo
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LucidChart is a great tool to have flow charts created easily

Reviewed on 28/08/2024

I have had a great experience by creating charts, also with support team, who were very helpful to...

I have had a great experience by creating charts, also with support team, who were very helpful to solve integration issues

Pros

It easy usage to create flowcharts and many options it provides

Cons

I have faced problems with Quip integration.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Why Lucidchart for diagramming ?

Reviewed on 2/10/2023

Overall Lucid chart provides the necessary features to work on intelligent diagramming easily and...

Overall Lucid chart provides the necessary features to work on intelligent diagramming easily and effectively.

Pros

Ease of access . Friendly to useHelps a lot in team management, workflow management, flowcharts, and other intelligent diagramming

Cons

Can only use 3 editable files on free versionLittle bit expensive

Alexander
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to pick up, fun to keep using

Reviewed on 7/12/2023

Overall, I love using Lucidchart. The experience has been very beneficial to map out my ideas and...

Overall, I love using Lucidchart. The experience has been very beneficial to map out my ideas and share complex ideas with my team.

Pros

I like the ease of use, ability for the entire team to view at once and the ability to export to other programs when clients use other software.

Cons

Sometimes the spacing can be clunky if not careful in designing your workflow diagram but has not hampered my ability to use it.

Dan
Dan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Lucidchart: Simple & Powerful

Reviewed on 30/08/2023

Pros

I use Lucidchart for system diagrams, data modeling, and business process analysis/improvement. It's an excellent tool for all of these. Lucid is intuitive to use with simple drag & drop functionality. 90% of the features I'm looking for are available by sight or with a simple right-click of the mouse. The visualizations it provides helps to highlight process complexities that need to be simplified, and make collaboration with clients very straightforward.

Cons

Because Lucidchart is a web-based tool, its features lag in comparison to some installed options. The other thing that annoys me is how there does not seem to be any way to add a connector to a shape so that the connector will dynamically re-orient when I move the shape-- a very common occurrence when working to improve processes! I need to click the connector, hope I actually selected the right space (or else it creates a new connector), and drag it to a new connection point. Overall minor, but annoying.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good option to create flowcharts and manage projects

Reviewed on 15/02/2024

A friend of mine recommended me Lucidchart like 4 years ago, when we had to do a college presentatio...

A friend of mine recommended me Lucidchart like 4 years ago, when we had to do a college presentation. Ever since that day, I've been using Lucidchart for flowcharts on my job

Pros

Lucidchart provides a lot of useful features, it's easy to understand and the templates are pretty useful.

Cons

The price is a little expensive for what they provide. The free trial allows you to create up to 5 diagrams/flowcharts, which means that once you have 5, you need to delete one in order to create a new one.