--- description: Learn how KnowledgeOwl can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KnowledgeOwl Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [KnowledgeOwl](/software/91819/helpgizmo) # KnowledgeOwl Canonical: https://www.getapp.co.nz/software/91819/helpgizmo Page: 1 / 11\ Next: [Next page](https://www.getapp.co.nz/software/91819/helpgizmo?page=2) > Create knowledge bases that work for team and customers. Powerful search, granular access controls, and complete customization control. We're AI-forward and customer-first\! Built by people who understand your knowledge management needs. > > Verdict: Rated **4.8/5** by 236 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of KnowledgeOwl Start loving your knowledge base\! Transform frustrating documentation experiences into seamless knowledge sharing that benefits your team and customers. Lightning-fast search that just works No more "sorry, no results found." Our Google-style search includes built-in typo tolerance, root word recognition, and customizable synonyms. Your content stays discoverable even when users search with the "wrong" terms. Hit publish and let our search do the rest—no complex setup required. One platform with unlimited possibilities Create public customer help centers, private internal wikis, or hybrid knowledge bases with granular access controls. Reader groups let you segment content by audience at the article and category level, so you can manage everything from employee onboarding to customer support documentation in one unified system. Be confident in the freshness of your content Article versioning and drafts allow you to stage changes, get approvals, and maintain complete audit histories. Set automatic "Needs Review" reminders at intervals that work for your team—weekly, monthly, or annually. Your documentation stays fresh without constant manual oversight. Your brand, your way Complete customization freedom from simple themes to full CSS, HTML, and JavaScript control. Whether you want subtle branding touches or a completely custom experience, KnowledgeOwl adapts to your needs—not the other way around. Help with migration and onboarding Our expert support team doesn't just answer questions—they can help migrate your content, customize your design, and ensure your transition is seamless. You'll work with dedicated support reps AND documentation experts who understand both the technical and strategic sides of knowledge management. SAML SSO and Advanced Security Give users seamless access with existing accounts through SAML identity providers like ADFS, G Suite, Microsoft Entra ID, or Okta. Or, use remote authentication to integrate with your existing application. Enterprise-grade security with the flexibility to meet your exact access requirements. Insights that drive improvement Advanced reporting and analytics show how your knowledge base is being used, which content performs best, and where users might be struggling. Make data-driven decisions about content strategy and identify opportunities to reduce support tickets. Transparent pricing and exceptional value No hidden fees, no long-term commitments, no surprises. Simple plans that scale with your needs. Upgrade, downgrade, or cancel anytime. Plus, as a Certified B Corporation, we offer a 25% discount to nonprofits, B Corps, and purpose-driven organizations. The support experience you've always dreamed of "Every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found." Start your generous free trial today—no credit card required. Experience what it's like to work with knowledge management software that understands and meets your needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 236 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: KnowledgeOwl - **Location**: Broomfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $100/month for 1 knowledge base and 1 user. Additional users are $25/user/month and additional knowledge bases are $50/kb/month. There is a 10% discount for purchasing an annual account, and additional multiyear savings up to 25% off. Nonprofit customers get 25% off any annual account. Enterprise plans start at $13,500/year. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia and 56 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Trail - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Compliance Tracking - Content Library - Content Management - Customer Portal - Customisable Branding - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export ## Integrations (4 total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Document Management Software](https://www.getapp.co.nz/directory/284/document-management/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [Knowledge Base Software](https://www.getapp.co.nz/directory/2823/knowledge-base/software) ## Alternatives 1. [Confluence](https://www.getapp.co.nz/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Guru](https://www.getapp.co.nz/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Simple yet robust and OUTSTANDING Customer Service" — 5.0/5 > **Kristen** | *20 November 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: - Robust - Easy to use - Customer Service (top notch\!) > > **Cons**: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space. > > When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform\! Great product and Great People\! Thank you KO. We look forward to working with you for a VERY long time to come... ----- ### "KnowledgeOwl is Awesome" — 5.0/5 > **Nick** | *8 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations. > > **Cons**: Although it is not their primary use case, I do wish their platform had more options for single-source publishing. > > My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person. ----- ### "Great service, great functionality" — 5.0/5 > **Kelly** | *5 September 2017* | Recommendation rating: 5.0/10 > > **Pros**: Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use. > > **Cons**: If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you. ----- ### "HelpGizmo is a great product with a great team at a great price." — 5.0/5 > **Josh** | *6 November 2014* > > **Pros**: Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS > > **Cons**: Truly can't think of any > > We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend\! ----- ### "One of the best and most seamless solutions we've implemented" — 5.0/5 > **Dranilda** | *29 March 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized. > > **Cons**: I can't think of anything that stands out as a con. > > We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.co.nz/software/91819/helpgizmo?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/91819/helpgizmo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data