simPRO Reviews

Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.

There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.

Our company was growing and we began looking for software to track and manage our field technicians. We tried out many different softwares on the market. As soon as we tried SimPro we knew it was the software for us. We've been using this software since 2015 and it has streamlined our scheduling, dispatch, and invoicing. Additionally, it allows live tracking of technicians.

After technician completes the job, there is no paperwork to deal with and all the information is synced to our office immediately.

While SimPro has a great staff and video tutorials that will help train you, it is a robust software and has many features that will take some time to learn.

I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use.

As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now.
Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

My profit margins have significantly increased since implementation. The software is easy to use, intuitive and provides a universal platform for all employees to work from.

There is nothing I am not satisfied with

I have found simPRO to be a very easy to use program. All our needs are looked after with the one product.

Great for Flat Rate or Time & Materials, or both! Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate. Highly recommend.

I think with any software change, there is a lot of time spent up front in setting up. Plan on taking time to get setup and know that once you lay a great foundation, it will be well worth it.

Easy to schedule my Service jobs and recurring jobs. Invoicing takes no time at all. Quotes are easy.

Inventory management is difficult in my business. Also forgot to hit save a few times and lost my quote. Learnt that lesson!

I appreciate all of the assistance we have received while implementing the simPro software. Many people in my office are visual learners and I think it's wonderful that there is on-site training on how to use the software.

Integrating our old software to simPRO was difficult due to our old software running on DOS. However, we did receive a lot of assistance with how to best input our data into the new software.

The promise of what it could of been. It has potential and we trialed it for a while. We like the fact that everything is on one place, ie customers staff and costs.

Expensive as you have to sign up with full training and access to trial it. Very expensive mistake as we could not get it to work reliably

Can not say we had any pro come from using simpro very much let down. Plenty of other software packages out there

Would not recommend to anyone to use. we operate as a commercial electrical company with 20 employees and it could not project manage our work.

Allows businesses to track profitability by Job and links with accounting software like Xero.

However, real power is that it completely organises the business and deals with all the annoying admin. This allows a business to grow without adding the extra admin.

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.

Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).

Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.

Powerful MI to model, refine ' improve profitability job by job; by line of business.

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R.

Some of the reports are not well explained or thought out.

How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

I like that all of the information about each job is consolidated in one place & easy to understand.

There is nothing that I really don't like or am unhappy with. And the software is always improving!

Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Creates a great communication tool and helps bring clarity throughout the whole company

Alot of data to enter before you can use it, but that only makes sense. Worth it once you do all the work!

What I like most about the software is the fact that we are able to centralize all the information associated with one job. This was always a challenge in the past.

There is a bit of a learning curve and building in the beginning.

We like the most: the efficiencies available, log history & time stamping, and that we have combined all departments-computer programs-filing-work flow into one software.

We like the least: the time it takes to transfer data from SimPRO to Quickbooks. I have to do all customers individually / manually in order to keep my computer from freezing. Then I can send over invoices and payments at once.

The workflow for scheduling jobs has been very useful and helpful in streamlining operations.

We would like to be able to modify more of the default settings to make the software work with our specific company needs.