Brevo Reviews

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2673 Reviews

- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best free email plan for small businesses
Reviewed on 25/01/2025
Pros
It is easy to use. For me being an early stage startup founder with less financial resources it was great to use the free plan. I must say i researched the internet for best free plan in email marketing tools and nobody beats Brevo in this forte.
Cons
I am pleased with their industry standard and competitive strategy.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and user friendly
Reviewed on 5/02/2025
Easy to use and set up, good stats info, easy management of lists and contacts.
Easy to use and set up, good stats info, easy management of lists and contacts.
Pros
The simple and user friendly interface. Being able to duplicate campaigns, create your own sub page and manage contact is a breeze.
Cons
Don't see any significant ones yet. I would certainly prefer not to have my inbox flooded with auto reply emails every time a mailing goes out as we send to a very large volume of clients and it can be cumbersome to comb through each.
Alternatives Considered
MailchimpReasons for Choosing Brevo
ABRIZO - old interface and lacks key functionalities. It's so old you don't even have it in the dropdownSwitched From
MailchimpReasons for Switching to Brevo
did same job but for less. We like the UI of Brevo over most others we've seen.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Account suspended many times
Reviewed on 25/11/2024
They suspended our account for no reason, such as there is no any hard bounce or something. And a...
They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails?
Pros
We preferred to use it to create scheduled campaigns and for other reasons, but these features are worthless after you fail to send the campaign.
Cons
They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails?

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brevo offers what others do not free or at very reasonable price.
Reviewed on 20/10/2024
My overall experience has been smooth and very useful. I was able to transform a clients entire...
My overall experience has been smooth and very useful. I was able to transform a clients entire cold calling marketing to well organised and segmented email campaigns using only the free version.
Pros
Comes with huge benefits
1. The free version has everything for contact management, marketing and sales that a small or medium business needs. No other CRM offers this.
2. The paid subscriptions are very cheap and the cheapest of them has tonnes of extra features, but costs very little.
3. Well organised and self explanatory, the tutorials are well-written and chat support is good.
4. Calling rates are pretty low and you get call recording with transcripts, a number, voic mail and other features at a very reasonable price
5. I love the automation page and I could build complex automations very simply using drag and drop tools.
6. I love the email templates and the many ways I can customise the different email fields.
7. You can add tasks, send email, add deals and see all interactions from the contact page. It is easy to add different types of fields to the contact page also.
Cons
1. I would love inbuilt translation and soell-check
Alternatives Considered
OdooReasons for Switching to Brevo
Pricing and features were the most important factors.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Can't beat Brevo!
Reviewed on 3/02/2025
We've been using Brevo for 5 years and I am very pleased overall. Incredible value for money. Other...
We've been using Brevo for 5 years and I am very pleased overall. Incredible value for money. Other solutions would cost £100-200/month - we're paying half that.
Pros
Has all the features our business needs for email campaigns. Really like the fact Brevo doesn't charge by number of contacts - we can have as many contacts within our lists without being charged over a certain amount. Their support is excellent - very fast to respond which is not typical for most tech companies.
Cons
Automations don't always seem to work the way they should. They are pretty easy to set up, but I've had issues with workflows and although Brevo support is helpful, resolution tend to drag on.
Alternatives Considered
MailchimpReasons for Switching to Brevo
The ability to export a very large number of contacts and not be charged for contacts over 2,500.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My most important marketing platform
Reviewed on 22/01/2025
We are a small consulting company, consisting of (tax) lawyers. Marketing is not our specialty....
We are a small consulting company, consisting of (tax) lawyers. Marketing is not our specialty. However, thanks to Brevo, we managed to gather 12,000 newsletter readers from which 4,000 read every week.
Pros
It is very easy to use. Beautiful templates. Reliable- no mistakes over the last 4 years. Although we are lawyers, we manage to use it weekly very effectively. I can't imagine my life without Brevo.
Cons
- I can't use my unused credits any more
- It is not very easy to clean up my contact list and remove some contacts
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better email marketing platform as they charge based on usage, not by number of contacts
Reviewed on 20/12/2024
Moved here from another platform for a fraction of the cost. They helped get a static IP acquired...
Moved here from another platform for a fraction of the cost. They helped get a static IP acquired and helped with our initial campaigns so we would raise our reliability score.
Pros
Pricing is based on email usage and not number of contacts. We want to GROW our business which means growing our contacts -- with other email marketing platforms, that becomes very expensive quickly.
Cons
Seems the deliverability rates can be spotty.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brevo Review 01/03/2025
Reviewed on 3/01/2025
Brevo was my first effective CRM and that's why I still use it today
Brevo was my first effective CRM and that's why I still use it today
Pros
Brevo is easy to interact with and I like the style.
Cons
I think Brevo could be more customizable in plans and prices
Reasons for Switching to Brevo
Brevo was my first effective CRM and that's why I still use it today- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best email marketing tool i have used Brevo
Reviewed on 17/12/2024
I've had an amazing experience with Brevo! I love the automations, the stats, and the notifications...
I've had an amazing experience with Brevo! I love the automations, the stats, and the notifications it provides. The double opt-in feature is my favorite, and I use it a lot for easy email subscriptions.
Pros
I've been using Brevo for a couple of years now and I absolutely love it. What really stands out to me is its simplicity. The user interface is so intuitive that I can easily understand almost every part of the platform. I'm a big fan of Brevo.
Cons
When it comes to coupons, I don't have much to share right now because I've been concentrating more on what I actually need to use rather than what I already have.
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pr. Rod loves Brevo too.
Reviewed on 5/02/2025
There is a lot of advantage when using Brevo. What I love the most is that I can use an amount of...
There is a lot of advantage when using Brevo. What I love the most is that I can use an amount of free emails per day. I also love the birthday date to be added.
Pros
I really like the way it works, perfectly. It is easy to use and it never fails me.
Cons
When I am editing the email, it could be exactly like it will be in the preview, but it is not. When I write a paragraph to match the size of the photo on the right, I will only know the reality in the preview. If the menu could hide and give us the "preview" idea without going to preview, it would be great.
Alternatives Considered
MailchimpReasons for Switching to Brevo
I really like it interface and discreet logo.- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best SMTP service ever
Reviewed on 27/09/2024
I've been using Brevo for a very long time, even before they changed their name (Sendinblue). I’ve...
I've been using Brevo for a very long time, even before they changed their name (Sendinblue). I’ve tried many other similar services, but every time I faced technical issues (emails not sending, etc.), and more importantly, the services either stopped offering premium accounts or simply reduced their limits. Brevo is one of the only ones that respects its users. Plus, its integration is super easy, whether it’s on WordPress or a regular website.
Pros
Brevo is one of the only providers offering free SMTP with a generous limit! With a free account, you can do a lot of things. I've never had any issues with Brevo, and I say Bravo to them for never changing their pricing for free users.
Cons
I find it a shame that you can't have a single account to manage multiple sites. I would've liked it to be a bit like Cloudflare, where you have one account and can add as many sites as you want, and go premium either for all the sites or per site. Because right now, I have to create a separate account for each site, and it’s not practical.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An excellent alternative to larger brands
Reviewed on 26/07/2024
We made the switch to Brevo from a well-known large e-marketing platform and we found the ease of...
We made the switch to Brevo from a well-known large e-marketing platform and we found the ease of use better, the design capabilities better and the quality of customer service better, it was also 1/10th of the price and allowed us to expand our contacts further than the bounds of our previous subscription. Despite it having some way to go in extra features, it is a good starting platform and the customer service team are excellent and efficient.
Pros
Value for money is excellent, the customer support is great and it is really easy to create excellent-looking campaigns, the templates are nice and there is room for lots of customisation.
Cons
I wish they had more functions to separate mailing lists, with the ability to create different brand libraries and have them assigned to certain lists. I run multiple campaigns with different brands and having to re-do the brand library every time is frustrating.
Reasons for Choosing Brevo
Cost, capabilities and design mostly. We were paying lots of money for mailchimp but felt like we weren't getting the level of service we needed. Brevo having no contacts cap and a wider range of design options made it the ideal choice for us. We are a small independent company and value the customer service we get from brevo.Switched From
MailchimpReasons for Switching to Brevo
Cost, vibe, website look, platform reviews and membership plans- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Better services but still a long way to go
Reviewed on 7/08/2024
It is good, as mentioned earlier we are also learning everyday just like Brevo. There's a room of...
It is good, as mentioned earlier we are also learning everyday just like Brevo. There's a room of improvement where you guys can actually look thru and get it sorted. But with new features like Whatsapp, Text and email related add-ons are also tremendous for a beginner/advance user to use it
Pros
the interface is quite easy to understand, all the functions work smoothly! API control is also better than most of the Service providing companies
Cons
The support team of INDIA specifically Noida Branch is very bad. They are actually least concerned about the customer experience. Also, the help articles of Brevo are not easy to understand. Most of the articles are very difficult to understand in spite of having help video which is irrelevant. Secondly, when you suspend any service to send an email to the customer stating that your services are closed and hence YOU HAVE TO REBUY THE SERVICES - which we usually don't get to see in the email. Third, make the user experience slightly smoother to use. Fourth, GDPR or Brevo Policy is based on EU which is usually different from Asian Countries so make some exceptions in terms of Mail sending.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The experience our company has gained over the past two years since using Brevo
Reviewed on 12/11/2024
In overall I am satisfied with Brevo. I have used Mailchimp before, but the interface wasnt that...
In overall I am satisfied with Brevo. I have used Mailchimp before, but the interface wasnt that easy to manage.
Pros
What our company loves about the Brevo application is its user-friendly interface. We can easily manage our email campaigns, as it remembers all previous settings, allowing us to effortlessly access any of our past email structures. Database management is also a crucial aspect of running email campaigns, and Brevo makes this easy to handle. We can simply upload data in CSV files, enabling us to efficiently import a large number of contacts.
Cons
I am not sure if it is possible to delete a large database on contacts in bulk.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value for money and easy to use
Reviewed on 21/11/2024
Hassle-free and effective. Meets our needs and beyond.
Hassle-free and effective. Meets our needs and beyond.
Pros
It is easy to use, and cost-effective. A large volume of functionalities are opened with both the free and paid version - this allowed us to sufficiently explore the app, before investing.
Cons
There is nothing I don't like. It would be great if we could do all of our layout work in Canva for design purposes and link it to the mailer templates.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Brevo gets the job done, but can get expensive when you grow your list
Reviewed on 25/10/2024
Brevo offers a wide range of marketing tools, including email and SMS marketing, live chat, CRM,...
Brevo offers a wide range of marketing tools, including email and SMS marketing, live chat, CRM, and automation. While in my experience it has good deliverability, I find its customization options are limited when compared to other platforms I've used that are popular. Probably the biggest drawback is that its pricing is steep for larger lists. Also, occasional technical issues can also be frustrating. However, for many businesses, Brevo provides a solid, all-in-one marketing solution. So if that is what you have experience with, then just stick with it.
Pros
Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation.
Cons
Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good,cost effective and easy to use platform but needs some evolution.
Reviewed on 1/11/2024
Easy to use but need more tools as other platforms of the sector.
Easy to use but need more tools as other platforms of the sector.
Pros
Cost effective,easy to use,very good and quick communication from the support department.
Cons
Need to give more ptions as Mailchimp platform for example.
Alternatives Considered
MailerLiteReasons for Choosing Brevo
Very bad support and really high cost!!!Switched From
MailchimpReasons for Switching to Brevo
Lower cost , easy to use , good and without delays communication.- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Value Bulk Mailing Platform
Reviewed on 16/08/2024
Positive, easy and simple to get to know/ start using.
Intuitive layout/ easy to find things.
Positive, easy and simple to get to know/ start using.
Intuitive layout/ easy to find things.
Pros
It is better value for money than sending our mailings out via mailchimp with a better and easier UI. This has meant we have been able to bring our entire database to breve and use their subscription form which is much easier to update/ tweak than our previous version.
Cons
When a recipient unsubscribes from one mailing brevo unsubscribes them from all mailings, rather than just the one list/ mailing they did not want. This is very frustrating as we unnecessarily lose subscribers.
When asking for country location on the subscribe form, I had to manually import/ type the names of every country for people to chose from rather than it being an existing field that brevo has as a template.
Billing was confusing for accounts as it says send in blue rather than brevo.
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and great functions
Reviewed on 13/11/2024
I switched to Brevo from MailChimp and it is much easier to use, priced better and has more...
I switched to Brevo from MailChimp and it is much easier to use, priced better and has more functionality
Pros
Easy to use
Great automation facilities
Priced on emails sent rather than contacts stored
Cons
I have not found any to date and I've been using Brevo for several years
Alternatives Considered
Constant ContactReasons for Choosing Brevo
MailChimp didn't have the automation feature that I requiredSwitched From
MailchimpReasons for Switching to Brevo
Better functions and lower cost. Easier to use- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It has 4 years I use Brevo and a love it.
Reviewed on 16/10/2024
Great. I can manage most part of my marketing and sales strategy through it.
Great. I can manage most part of my marketing and sales strategy through it.
Pros
Brevo is easy to use, all in one platform and very dynamic.
Cons
Maybe the business model regarding the sms/whatsapp. It is very expensive.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My First Email Campaign
Reviewed on 16/09/2024
I ran my first “bulk” email campaign with Brevo and had a 10% open rate, no clicks but just the...
I ran my first “bulk” email campaign with Brevo and had a 10% open rate, no clicks but just the fact that I get real time info on how well my campaign was going and it was positiveish, It put a BIG SMILE on my face.
Pros
The UI is very intuitive. Usually, before I use any Saas platform, I watch a short YouTube video on how to do use the basic features just to get an idea of the tool. I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a mailing service that allows at least 300 emails per day) - this feature, is the number one reason I’m sticking with Brevo as I cannot afford a paid service YET. The UI is great, so far I’ve only used the email campaign feature and the list importing, segmenting and exporting features but so far it’s an awesome app to use… I just know I’ll be sticking with it for a long while
Cons
When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for New Users, but the Design Tool Needs Improvement.
Reviewed on 9/08/2024
Using Brevo was a mix of good and not so good The best part is you can use it for free to try out...
Using Brevo was a mix of good and not so good The best part is you can use it for free to try out how it works and see its features You can start using it right away and then decide if you want to pay for more
The design tool is simple and easy to use which is great for everyone But it was a bit tricky like a messy playroom It was hard to find the right buttons and tools and it took a long time to figure things out
Overall Brevo has lots of cool features and is easy to use but fixing the design tool would make it even better.
Pros
The platform Brevo is fantastic for beginners and experienced users as well. I have been using it for the last 6 months for email marketing purpose. The best thing about this platform is you can start using it for completely free, you can get the idea how the platform works, its features. You can use their features for testing it on your projects and test it for yourself. And then you can opt- in for the paid version. The user interface is simple, easy to understand and responsive for any level of user. I am totally satisfied with the experience.
Cons
One thing which I think they should work on is the email editor. When I was using it for designing the email structure and sections, I found it little bit hard to navigate through the options in the editor. They should have been smoother and better user experience is required.
I tried using Brevo to design emails, but I found it a bit tricky. The design tool didn’t have clear buttons or easy ways to find what I needed. It was like trying to find a toy in a big, messy room where nothing is in the right place.
Navigating through the tool was confusing, and it took a lot of time to figure out how to do even simple things. The whole experience felt a bit frustrating because it should have been much easier to use.
I think Brevo could make it better by organizing the buttons and tools more clearly and making everything easier to find. That way, using the design tool would be a lot more fun and less confusing.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic System
Reviewed on 4/09/2024
It's a really great system and very easy to use. The campaigns are easy to create and lots of...
It's a really great system and very easy to use. The campaigns are easy to create and lots of styles and formats. The reporting is also very useful.
Pros
I love the recent edition of saving section templates. This has been a huge help with creating. It's easy to use and lots of options.
Cons
The web editor can get a bit glitchy with formats, but that's just how they are. It can be a little annoying when adding contacts and having to repeat details when adding multiple people for a new client organisation. A bulk tool for removing blocks on emails (especially hard bounces) would be handy.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great "MUST HAVE" tool for growing your small business.
Reviewed on 5/02/2025
I really like the program and how it has increased my overall productivity through emails,...
I really like the program and how it has increased my overall productivity through emails, newsletters and graphic designing tools by having everything all wrapped up in one place. It works well with Canva and the design feature runs very similar making the utilization of the program easy and efficient. It has been a wonderful addition to our growing dashboard of media tools and we couldn't be happier. Hands down, a must have tool if you wish to grow your business through on-line sales and email follow-ups.
Pros
Brevo was a wonderful find for our company! Not only did it allow us to mass mail to all our clients weekly news letters which cut our time in half but it also incorporates many other wonderful features that we were able to utilize right at the tips of our fingers without having to go through other companies.
Cons
Brevo has many wonderful tools to utilize but what I found most frustrating was figuring out how to incorporated them into our already operating system. The videos were helpful but it did take some learning curves to get where we needed to be so we could reap the full benefits of the program.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A solid email sender you can integrate with your software
Reviewed on 10/07/2024
Very good, it makes our lives easier and very robust/reliable
Very good, it makes our lives easier and very robust/reliable
Pros
I like the ease of integrating with our software
Also the ability to track what happens to emails after they have been sent
Ease of adding multiple systems and sending domains
Overall the management console is very good
Cons
Sometimes the help documentation can be difficult to find stuff - so I resort to the Live Chat