Online Appointment Scheduling Software
4.3/5 (38 reviews)Pros
I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.
Cons
It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.
Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review!
We had a rough start early on in the partnership with the speed of the API's but once we got past those issues things have been smooth sailing. We didn't cancel because the of anything Appointment Plus did or did not provide, it just didn't make sense for us to continue using it when we had created our own functionality within our application to do scheduling. Overall we had a great partnership with Appointment Plus and I would recommend it to any one looking for a scheduling application.
Pros
API's were dependable once we got them up to our satisfaction
Cons
Along the same line as the Pros, the API's couldn't handle larger amounts of data. We attempted to get schedules for 30 days at a time and the API's could only handle 14 days at a time. This required us to make multiple calls when we wanted to go past 14 days.
Any time I have ever had an issue or problem, I submit a ticket, they respond telling me they received it and they are working on it. Then, usually within the same day they get back to me and the issue is resolved. They explain why it happened, how to prevent in the future, if applicable and they also give me other helpful resources. I am a very satisfied customer!
Pros
Ease of use and adaptability! There is a lot to this software, but we only use it for a very specific reason and it is very adaptable for what we need it for. It is very easy to use...anybody can log on and just intuitively pick it up and run with it...seriously!
Cons
The reporting function gets a little confusing, probably because there are so many options to choose from.
There was a learning curve for me using the program. I am not a "tech" person. However, I have come to depend on the program. It has saved me hours of working doing tutor scheduling by hand. It has also cut out about 90% of "no shows" and missed appointments.
Pros
Scheduling is easy and an e-mail goes directly to the tutor, the student, and the administrator.
Cons
We hire a lot of tutors each semester and it takes a lot of time to set up schedules and locations. I wish it could give me a notice when tutors have reached a maximum number of hours they can work. For example: our Federal Work Study tutors can only work 8-10 hrs. a week. I have to watch this carefully.
Pros
Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.
Cons
It's cost. It's a bit too pricey for a small buisness or solo practioner.
Thank you for the 5-star review. AppointmentPlus is indeed a powerful scheduler. It has over 700 preference settings that allow for strong configurability. It also provides myriad work flow options.
I see that you noted that you felt the software was pricey. It is true that it's not cheap. However, in terms of ROI, it's hard to beat. Plus, we believe in being hands-on. You get to speak with a coach during the sales process, you get live training for you and your team, and you can speak with a live support agent if you have questions.
Thank you again for your review!
AppointmentPlus makes it easy for our clients to schedule individual phone calls to our call center. This prevents specific time overloads and makes the work flow so we can balance manpower needs. When we can't find the particular combination of commands in their menus, either the knowledge base or their excellent customer service solves the problem. We have gone exclusively to this method of scheduling calls into our call center and it has made our workflow better and our customers happier!
Pros
It is easily customizable so we can give an appointment page the look of the company who's employees will be scheduling their time slots.
Cons
There are a lot of places to hide a command in their settings menu. It can take a little effort to change details to match your needs, but when I can't find the specific combination, their customer service is excellent and very responsive.
Pros
Used this software in our tutoring department at college, it was a great software that all the tutors could use to make appointments for students, it allowed us to filter tutors available by time and subject making it easy to find the best time and tutor for the students needs.
Cons
It was often a little difficult to combine appointments during the same hour time slot.
Thank you for the positive review! I see that you use AppointmentPlus for tutoring appointments. We work with both small tutoring companies and with some of the largest universities in the world. I'm happy that you like the flexibility that AppointmentPlus offers with regard to tutor schedules, subjects and student tracking!
The website is very powerful, so there is a bit of a learning curve, but that's a small price for the complete functionality of this powerful tool. We've used it for many different applications, and it never fails to impress and deliver. The best part is the customer service. Always warmly professional.
Pros
The MANY different functions it has. Every scenario seems to have been thought of.
Cons
The only thing that would be nice is if it weren't so complicated and had so many questions to toggle. However, that's what makes it so powerful, so I can't be too concerned. Plus, if I run into a situation I can't figure out, I just email and receive a response or call back with the answer I need.
It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.
Pros
I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./
Cons
I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.
Jennine, we appreciate the review and the A+ rating!
Although I really enjoy the color-coding and ease of google calendar, AppointmentPlus' front-facing feature makes my job so much easier because clients can book and cancel their own appointments by creating a username and login. The amount of messages in our business inbox has decreased significantly since we started using AP, which has been a huge time saver.
Pros
The override feature was very useful for being able to set a front-facing max, but gave the back-end users the option to schedule additional persons when necessary.
Cons
Takes a long time to sync with google calendar if you are creating recurring sessions for several months. Does not sync with google calendar if you are creating a past event.
We agree that AppointmentPlus makes scheduling much more efficient!
Thank you for the review and the kudos on the software. The override feature is a powerful way to control the availability your customers see while providing internal staff the flexibility to book as needed.
You pointed out that the Google sync feature can be slow if syncing a lot of recurring sessions. You'll be happy to know that we've completely redesigned our Google sync. It's now much faster and much more powerful. Check it out when you have a moment. We think you'll like it.
Thank you again for the kind words and positive review.
love it. Very easy to use and set up. Support is very quick and correct the first time. I would and have recommended this software to other companies
Pros
eliminates phone calls at our end.
Cons
Customers can not move appointments as easily as site admins. They have to cancel and re-book. would be much better if they could simply edit their appointment by changing times or dates without cancelling and re-booking.
When the system is down, it really hinders our business, luckily that is not too often.
Needed a new bill and emailed (and set up a ticket). Got a quick response and got the new bill within an hour.
Pros
Great product...easy to use. Does just enough and not so much that it's complicated.
Cons
Software is great but I wish you guys would do your billing a full month before it's due . At a university, payables are not usually a quick turnaround. We have lost access to our account by not paying within the 7 day time-frame.
I have used Appointments Plus for the last 12 years. I am continually impressed with the ease of use and the customer service that I receive. I don't think I have come across a better group of people to deal with in any of my business transactions. From the people who helped me set it up in the beginning to the customer service reps who helped with technical issues. Great value for the money with great customer service to boot.
Customer Service/Technicians are always helpful and available. Appoinment Plus is a versatile software tool that can be accommodating to a varied range of businesses.
Pros
The versatility
Cons
The ability for a client to make duplicate appointments with the same order number
Had an issue with Certificate Verification. Could not log into site. Within an hour I was back on site.
Pros
Lots of display and funtion choice.
Cons
Occasional trouble with logins - lack of server availability?
Gary is always very helpful when I call with an issue. Always willing to help resolve, even if the call is unscheduled.
Pros
Ease of use
Cons
Adding some appointment slots can be very time consuming if the windows are for one hour only, which is the case for our account.
Pros
There's a nice option to color code appointments, marking them as seen or no show etc.
Cons
Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person.
Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.
Although we never like to see a 3-star review, we understand that the software may not have been a great fit for your organization.
We agree that the booking process could be simplified. As such, we are in the process of releasing a super-fast booking feature. It's available now. Contact us and we can enable it for your account.
The appointment grid refreshing functionality has also been improved. There is no longer a need to manually refresh the page.
Thank you again for taking the time to write a review for AppointmentPlus. We appreciate the feedback.
Appointment Plus has been a huge success for us, setting up custom fields so we may collect different data. One can easily view a day, with multiple appointments with multiple mentors. We love the way they accommodate our needs!
Pros
it's flexibility to accommodate our needs
Cons
no down side that I can think of
Five stars all around - almost. I would give the "ease of use" 4.5 stars, if possible. I just haven't had the time to work with the program enough to find out all the features and how to use them. That's on me but I wanted to be honest in my review!
Pros
Record-keeping
Cons
Lots of features - pro and con. Sometimes too many to learn in a short time. I think keeping the options limited and tweaking them as needed is better than offering too many features.
We have 3-4 employees making appointments all day long and this program is great for multiple users!
Having online booking for my one-person business has been life-changing! Its brought so much order and efficiency to the process for me, and my customers love it, too.
Pros
Easy to use.
Cons
I like everything about it, sorry!
easy to navigate from the patient perspective, relatively easy to setup and great customer service. Reports can all be done in excel which is great.
Cons
no ability to interface with EMR or RIS systems.
Pros
This is top of the line software used by many large corporations. It is powerful software that is user friendly.
Cons
Userface is a bit of a learning curve. It takes time and training to use and set up but is definitely worth the investment. This software may be a bit too advanced for smaller companies.
Thank you for the review. The AppointmentPlus software definitely works well for large organizations, but it works equally well for smaller companies, too. We serve over 50 of the Fortune 500, as well as thousands of small and medium businesses worldwide. Thank you for taking the time to submit a review!
I've used Appt Plus for my solo medical practice since 2008. That's also the year i'd say this software/system was "cutting edge". Now, it feels clunky, dated, and patched over like a bad bill in congress. There have been no feature integration strategies. For example, they added SMS reminders a while ago. Yet to access the SMS reminder settings in a patient's profile, they are not on the main profile page; you have to go to a separate "SMS reminder settings" page. The same goes for the text that's included in email vs. SMS reminders--found in 2 completely different areas. In addition, it's pricey and they just raised rates such that i'm paying $108 per month (they charge me double b/c i have 2 locations, even though i'm only 1 practitioner so that my # of appointments does not rise). Though the iOS app works well, the web interface, where all of the features can be accessed, feels like it hasn't been updated in nearly a decade--the screen refreshes are reminiscent of 1998. Finally, customer service: they mean well. But i literally had this happen: i informed them of a problem and they said they'd get back to me. I then forgot about the problem and a rep emailed me EIGHT FULL MONTHS later saying they were working on it. Of course, i can pay an extra monthly fee for upgraded service but for waiting 8 months, they should be paying me. I am hoping and waiting for a startup in this space to do this right--it's 2015. That said, i haven't been able to find another service with all of the features i want so this allows appointment plus to ignore my above complaints...
Pros
It was an integrated system that allowed scheduling of clients and multiple people to use one account. It has decent specifications you can apply overall.
Cons
I was not a huge fan of the constant ads that would pop up over a portion of their online platform. When speaking with the support team they did not seem to know how or why this was happening. I ultimately decided to go with another company.
Thank you for the review. You mentioned ads popping up. We don't have any ads in our software and never have. Your computer may have been infected by a virus. I'd highly recommend you get it checked out.
I got the benefit of organization and never forgetting an appointment.