Targetprocess

4.5 (546)
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Visual platform that helps to scale agile across the company

Overall rating

4.5 /5
(546)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.6/5

95%
recommended this app
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546 Reviews

Rolando Andrés
Rolando Andrés
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Review Source

Overall rating

  • Customer Support

Amazing software!!!

Reviewed on 17/10/2015

I have been using Target Process for almost four years and I experienced all the progress this...

I have been using Target Process for almost four years and I experienced all the progress this amazing software has had.
Since the release of Target Process v3 the reach and power of the tools when to the stars and beyond!!!
I believe that everyone has felt the frustration of using a new tool and not been able to understand how it works or how to make things happens, but I can guarantee you that will never going to happen with Target Process.

Their solution is extremely intuitive and attractive, that you know what to do and how it works in just a few seconds, and what is better, is that the more you uses it, the more you know it and that gives you the change to get all juice of it :) simply amazing!!
After my previous statement you may think "well, and if I don't know something? what then? I don't what to read a boring FAQ or How-To to solve my problem!!!", No worries my friend! Target Process has one of the best supports staffs and documentation I have ever seen!!!! They are just amazing!!! Even if you are a free user, you have access to all of that, just great!!

I almost forgot! You font like something? well, just change it! :) Target Process is highly customizable and you will get the results you want.

I just simple love target process and all there features, but what I love the most is there continuous improvements and support staff!

Pros

Highly customization + Amazing support staff

Cons

I dont have anything bad to say about the app, I just love it!

Chris
Chris
Overall rating
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

A fantastic Agile/Kanban software which is hampered by a user interface which bucks the norm

Reviewed on 14/09/2018

It's very powerful and we use it to track everything; but no one's "happy" to use it.

It's very powerful and we use it to track everything; but no one's "happy" to use it.

Pros

If helps us track everything; we are a software studio which does per-hour-billing work-for-hire and internal development, the software allows us to schedule and plan projects and resources, track project progress, and track billing

Cons

For ex-Jira and Scrumworks users, the UI is very clunky. This is particuarly true with respect to the search functionality and bulk change operations. TargetProcess is as capable as Jira but a lot of the features such as bulk change operations and "user story transfer/split on sprint completion" are obscured because they're only available in specific views. The worst sin is the search filters - it's very powerful and it's fully documented, but good luck trying to find the documentation for it!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Targetprocess proves itself to be very confusing time and time again

Reviewed on 7/12/2018

Not really impressed for how much it costs. Very confusing!

Not really impressed for how much it costs. Very confusing!

Pros

The only pro I see to this software is the ability to track bugs/feature requests and reply back to team members on tickets.

Cons

I find this software super confusing. I am a pretty tech savvy person but this one really threw me for the loop. I can never find how to do simple tasks which is discouraging. I would not recommend using this software.

Usama
Usama
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Tool For Start Ups To Manage Their Projects

Reviewed on 2/09/2019

Overall it is a really good tool especially if you have the correct knowledge of SCRUM you can use...

Overall it is a really good tool especially if you have the correct knowledge of SCRUM you can use Targetprocess to its maximum potential.

Pros

Very easy and simple to use as compared to other tools like JIRA which can be difficult to configure.

Visualization is great and the interface is very intuitive which really helps.

Its modular design makes it easy to customize and modify it as per the requirements.

Constantly improving.

Reporting.

Its cost effective as compared to its other counter parts which makes it popular among early stage start ups.

Cons

For me there are no major issues with Targetprocess, its just sometimes the performance is not up to the mark.

The query language has also some minor bugs which I think will be fixed in the near future.

Jon
Jon
Overall rating
  • Industry: Plastics
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Targetprocess is a great tool for Agile and Scrum

Reviewed on 14/09/2018

Pros

Targetprocess really allowed us to customize the tool to fit how we do business and manage our projects. The customizable boards really helped us see the data in the right way fort he right scenario. We could move our projects through the SDLF with ease with Targetprocess.

Cons

As a Project Manager it took a bit of getting used to the 'code-like' filtering and queries. Once I got the hang of it, I was much more comfortable. Also, there were a few views (like Projects by Requester) that were missing initially, but I think they have added that since.

Gerrit
Gerrit
Overall rating
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I'm totally satisfied

Reviewed on 14/09/2018

As a company with 3 agile dev teams, we can configure workflows just as we need. TP models an agile...

As a company with 3 agile dev teams, we can configure workflows just as we need. TP models an agile workflow, so you don't have to set up everything from scratch. On the other hand, those workflows are still well configurable. Self-service dashboards with templates are much appreciated by our employees.

Pros

Self-service dashboards, no internal hosting efforts, easily scalable, fast and efficient.

Cons

Only minor issues, all our basic needs (SaaS, fast and reliant, easy and lean to configure) are met.

Shane
Shane
Overall rating
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We reviewed several platforms, we are still happy with our choice with Targetprocess

Reviewed on 14/09/2018

Before Targetprocess we tried several other platforms; trello didn't have enough structure to be...

Before Targetprocess we tried several other platforms; trello didn't have enough structure to be able to track software feature requests from start to finish effectively, Pivotal Tracker wasn't flexible enough and wasn't easily able to track other components of scrum outside the sprint itself.

Pros

The flexibility this software is capable of providing is second to none.

Cons

I found it necessary to train users when introducing them to the software partly because the GUI isn't entirely intuitive.

Daniel
Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Trace user stories with Targetprocess.

Reviewed on 16/03/2019

We use Targetprocess to track the errors seen on our pages and websites. It is important the use...

We use Targetprocess to track the errors seen on our pages and websites. It is important the use that we are giving to the tool, this gives us essential tools.

Pros

It is very easy to use without a doubt, its graphics are really great and pleasant for any user. Nowadays, moving cards with respect to our work processes is fast and very organized, we create, edit and assign cards in a simple way thanks to Targetprocess.

Cons

It is quite incostante the update, sometimes it is automatic and other times we must do it manually. To be such a powerful tool, that kind of inconsistency should not be seen.

Artas
Artas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great visual app for project management

Reviewed on 21/11/2015

I've been using Target Process (TP) for more than a year now and before that I've used a bunch of...

I've been using Target Process (TP) for more than a year now and before that I've used a bunch of other tools (Trello, Jira, Basecamp) and I can say with confidence that TP blows them all out of the water. It's more visual, comprehensive, configurable, easier to navigate, responsive and welcoming than any other software by far. I've written about that before here https://goo.gl/X0MdQW

One thing that I would like to add with the benefit of the time is that TP does not stop - we regularly see new updates, bug fixes and useful features added to the mix, while less successful features get removed. Plus, their support reaches out to customers proactively and tries to understand what makes the application useful for your specific case. So all around a great choice for project management.

Pros

- very visual
- easy to configure to a variety of processes
- comes with pre-defined library of dashboard templates
- has great documentation
- is well maintained and supported

Cons

- takes a while to load on the first use
- requires initial training session to understand all concepts

Maxim
Maxim
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Task manager with flexible process designer

Reviewed on 18/09/2018

Pros

It is the most flexible task manager that I've ever seen. It may be used to set up easy and light kanban in one team and rigid and highly documented waterfall in another with TargetProcess.

Cons

It is somewhat distracting when some colleagues have easy workflows and don't need all the great functionality and details.

Dejan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

As regular TP user for more than 5 years I recommend this tool to every team with agile...

Reviewed on 29/10/2019

We are having multiple teams that are cross-functional and have multiple projects. Also we practice...

We are having multiple teams that are cross-functional and have multiple projects. Also we practice some of the agile methodologies in our work and TP is great tool to support our business needs.
Also TP is great tool and has great blog so we give to all our new employees as onboarding procedure to learn from TP blog and to get familiar to TP.

Pros

TP supports all agile methodologies.
TP supports very big flexibility over it configuration and setup.
It is complex, very very complex, but still has intuitive UI.
I like TP's DSL used in search and filters.
TP is very very rarely under maintenance but even there it is usable.
As admin on TP I have big flexibility with user management.
Licensing is flexible and it is easy to add or remove some team members.
I like TP's blog.
Also I life option "follow" on items in TP.

Cons

Price, I have to say for company like our (from Bosnia) this price range is very unpopular.
Some dashboards, graphs, reports are very hard to understand and setup.
We could have use of some integrations that other products support (Bitbucket, some solutions for software documentation, Gdrive, Slack,...).
Sometimes descriptions on items are flickering (like they are being updated with some delay).
Pasting image to description is awesome thing, but sometimes can be slow and can irritate.

Greg
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The quest for the holy grail....

Reviewed on 28/06/2016

Our web agency has been in existence for almost 20 years - and over that period we have attempted...

Our web agency has been in existence for almost 20 years - and over that period we have attempted to manage projects effectively for a variety of stakeholders using a huge variety of tools and approaches. Our biggest challenge has always been to find a tool that can manage a very small piece of client work up right up to a 250K complex project - and keep team members, heads of competency, management and directors informed and empowered to make critical decisions where needed - hence the reference to the holy grail!

As our agency grew over the years and our numbers increased, the diversity of projects and services also increased, and hence we found ourselves out growing our previous project management solutions, or found the administration of these far too time consuming - until we found Target Process.

We were attracted to the agile principles of this solution (as we were looking to move our own processes towards agile where appropriate) and also the flexibility that was afforded by adoption of this solution.

We have been using TPOD for over 6 years - and have been incredibly impressed by the constant evolution and enhancements provided month on month, plus their enthusiastic and professional engagement with their customers. The customer/technical support is first class - and we constantly recommend this solution to our clients for their own project management requirements.

I am sure that Target Process will continue to evolve and improve - and look forward to many more years involved with this solution - which is at the very heart of our business.

Cons

The current version of the helpdesk is weak compared to the rest of the solution - and would be a very valuable addition for both our operation and our clients who we deliver projects and BAU activity for.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent project managment software

Reviewed on 12/02/2021

Like it and will recommend it to anyone in need of an easy to use task management system.

Like it and will recommend it to anyone in need of an easy to use task management system.

Pros

Targetprocess is an easy to use solution for project management. We used it for development task management and really liked it. It pretty straight forward and easy to customize

Cons

Using the API was a bit tricky when we needed to dynamically update stuff. The documentation and support wasn't at the highest level.

Fayaz
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The best agile project management tool for software development.

Reviewed on 16/10/2015

This is a great product with amazing features, great support from the TargetProcess team and we use...

This is a great product with amazing features, great support from the TargetProcess team and we use it daily and intensively. It is our main tool for managing a really complex software and release / iteration schedules. Multiple products - some off the shelf, some are bespoke. TargetProcess copes perfectly with all of this. It is just as ideal for small projects as it is for large projects, utilizing tasks bugs, stories, features and epics. We even use TP for time sheet management for pretty much the entire company.

Pros

For me personally the best thing about TargetProcess is the people behind it. The support is second to none, they respond promptly via email, but usually I use the live chat which is just perfect. Using live chat we have often used the screen sharing facilities and the support person has taken control of our server virtual machine, which I'm more than happy for them to do, I trust them 100%. We've never had a show stopping issue from their system by the way, its very robust and smooth to run, even on a vm.

I also really like the user interface, it looks professional and is easy to use. As a developer myself, I understand how hard it is create something like that, so I am really impressed.

They also have great commenting / following system in place which allows people to be notified of updates on stories that are specific to them.

It's generally a great, stable platform which runs very efficiently on minimal hardware.

Cons

Generally the only thing I have disliked is the learning curve switching from the TP2 interface to TP3. If you are a new user of course, you wont have this issue as you will just be using TP3 interface. The TP3 interface is very good, very flexible and looks awesome, it's just very different from the TP2 interface that I was used to.

Gabriel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Very useful for IT project management

Reviewed on 2/12/2019

We used to receive our customer requests throught TP, then either answer them directly or create...

We used to receive our customer requests throught TP, then either answer them directly or create bugs, user stories, tasks, etc. accordingly. This worked well when we only had a few customers, but when we strated to really grow, it became unmanageable.

We then transfered our customer support to Freshdesk and decided to keep TP for the dev team and that's just been a bliss. We now have all the bugs, new features developement, etc. entered in TP, they they are separated into release plans so I can see how and when a bug will be fixed and let the customer know.

Pros

How powerful it is. I'd say it's not the most visually appealing and user friendly software out there, but the amount of things you can do is just incredible. It's also incredibly customizable.

Cons

It's not necessarily the best for custom support. I know there is a feature that lets you get requests from clients and follow up on those requests, but it's really lacking any depth in my opinion. This is really a great software for software developpers, but I wouldn't say it's ideal for the support team.

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using Targetprocess outside of software development

Reviewed on 14/09/2018

I am using Targetprocess to manage ALL the workflows for my startup company. My company is not a...

I am using Targetprocess to manage ALL the workflows for my startup company. My company is not a software development company. We are mainly a sales company with some engineering and manufacturing. Targetprocess has helped us organize, manage and track our pipelines for the following workflows... Quotes, orders, sales, PTO tracking, and construction projects.d

Pros

What I like most about Targetprocess is its ability to be customized. I can use this software to facilitate any kind of workflow. Using it to standardize construction and sales pipelines works just as nicely as managing an agile software workflow.

Cons

As customizeable as this software is, I still want more. I want to be able to rename not just some terminology but ALL of it. I want to remove any and all indications that this tool is meant for software development. I want more capability for the custom fields that are calculated. I want to generate reports that are more graphical and visual. I want the ability to download local backups that can be easily restored.

Joseph
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust, Fully Functional Agile Project Management System

Reviewed on 16/02/2017

Target Process has helped our many development teams organize our projects while employing an agile...

Target Process has helped our many development teams organize our projects while employing an agile work methodology. The ability to great programs and teams works well for our cross functional organization and the ability to create and limit different views to different groups of users allows us to keep the system simple and straight forward for the users. The functionality of the cards is great and the ability to switch from card views to waterfall type views helps for all of our different users. We would like to see the amount of object nesting to be increased (more layers within a project to nest objects) and the restrictions on certain objects lifted. The system could benefit from running faster whether that's cleaning up our views or improving the software. It would be great to employ rules that could hard code relationships to react certain ways so tracking dependencies if easier. Overall, great software and the support is great!

Pros

The versatility of making it work for cross functional groups. Also, the agile methodology mixed with the traditional project management views works well.

Cons

There are bugs in the view making. I try to say only show these projects for certain views and it never seems to stay. I would like a more robust project management view. Have unlimited or more ability for object nesting. Also the ability to do better simpler custom field calculations. And determine how you want dependencies to work.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful tool

Reviewed on 27/09/2018

Pros

From time to time in various companies, I see people desperately try to achieve their goals with a mix of some software and custom home-made utilities/tools. It's the time when just one thought comes to my mind: how easily it could be achieved with the help of Targetprocess...

Cons

The most important problem for me is performance. But this is a consequence of design choice: either you have a dumb and primitive solution, or you have performance problems.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Strong in one area, very weak in another.

Reviewed on 14/09/2018

Pros

Works great for developers, once you figure out its quirks.

Cons

1. Doesn't seem to be design for projects - for example, its difficult to get from a project to a listing of the stories that are assigned to that project.
2. Not particularly intuitive to use.
3. Does not provide any serious functionality to track issues, risks. This functionality appears to be an after-thought.

Matteo
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good product, but needs some little addition and tuning to pass to next level

Reviewed on 28/02/2017

Generally speaking i love target process and the way you do things guys.
i would have to be honest...

Generally speaking i love target process and the way you do things guys.
i would have to be honest the only thing really piss me off is the arrows in the boards in order to scroll if there are too many columns and row. i already said this many time to the tech support and also offered my experience in the canvas rendering but in 3 years you have not yet took that in consideration.

overall the product is pretty good and amazing.
My personal opinion is that the way of estimation and the timeline component are the most weak ones and i would suggest to explore them a bit more.
in a project is of course fundamental to speed up the daily work and there you can just adjust little bugs, but the real crucial point of the development is to don't make wrong estimations and being able to respect those. i think that here the tool should help more.
As i said i think this would take the product to the next level but if someone asks me if i would ever come back to some other products or jira ..... NO WAY!

Pros

Fast, high customization and easy to create custom boards.

Cons

- query language is often difficult
- arrow on scrolling the board
- burn down

Adrian
Overall rating
  • Industry: Food & Beverages
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic product with simple flexibility

Reviewed on 31/08/2016

I was looking for a product to manage our software testing practises when I joined my current...

I was looking for a product to manage our software testing practises when I joined my current employer in 2013. I quickly identified TP3 as being suitable for our small team of 4 developers and 1 tester (myself).
The product has been very stable, which is a key requirement.
There are fantastic integrations available with other systems that are used in our dev environment.
The product features an extensive array of options for customising the system to suit the environment it will be deployed in and this is very easy to use.
There have been significant advances to the software QA side of the system since we started using it. The beauty of this product is that software QA is only a part of the functionality offered by the system.

Pros

Stability, Flexibility, Feature updates, New functionality, regular releases of updated

Cons

There is no need for this section...

Alex
Alex
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

No project management software is perfect, but TP is prety close ;)

Reviewed on 17/09/2018

Pros

The different view you can generate to answer my questions.

I love how you also have auxiliary products like the help desk. It's not the best help desk, but it does more than the basics, and that more than enough :)

Cons

I really hate the text editor - the lack of available keyboard shortcuts to be exact.
Written specs are core of our tasks, we'd love to be able to write them down and style (bullet points, and urls) them without using the mouse.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 14/09/2018

We are using it in our scrum teams, but also our consultants are using TP in their Prince2-projects.

We are using it in our scrum teams, but also our consultants are using TP in their Prince2-projects.

Pros

TargetProcess is a great system with lots of possibilities to expand and create extentions.

Cons

For a new user it can be overwelming, but when you give it some attention, time and effert it is a great tool

Juan
Overall rating
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The road to success without complications.

Reviewed on 16/02/2017

Tanks to target process, I accomplish all my projects in time within my work team.
is is easy to...

Tanks to target process, I accomplish all my projects in time within my work team.
is is easy to customize filters to have different views on the projects and the reports are super easy to understand, the lay out of the interface give me a better way to easily find the state on the flow of our projects, having the option of adding files is another plus, because some times when a person on the team needs help to finish a task on a user story having this files available kind of put you on track on this persons work and you can easily start helping with out interfering on his end.
different options to change the state on a user story facilitates the work invest and make the software more easy to learn it.
one of the features that I like the most is having the filters to easily change the view of a project where you can see who is working on what and the progress of the user story or just simply concentrate what you doing by leaving it on My work only.
over all target process is easy to understand, helps giving you the option to create reports with out taking to much time or effort.

Pros

The filters to see the progress of the different projects

Cons

Hard for me to repeat what I have already written on my stand up meetings.

Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, used it at my past three companies.

Reviewed on 23/06/2016

I've used Target Process at my last two companies, so when my current company was looking for a...

I've used Target Process at my last two companies, so when my current company was looking for a solution to upgrade to I didn't hesitate to recommend, and spearhead the initiative to bring it in place. Target process is awesome, but like every software product has it's bumps in the road from time to time; where I think Target Process really steps up is the customer support... when bad things happen they are right there ready and always more then eager to help.

Pros

It's easy to use; the customer support is second to none; it gives me the ability to run the project the way I want to run the project, not the way that someone else defines; it gives us total flexibility to track bugs separately from stories and tasks.

Cons

From time to time the interface seems to just get confused, and requires me to close the windows and start fresh. This happens significantly less then it used to though, so it's down to once every few weeks.