PayPal

4.7 (25,588)
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Payment processing, fraud protection and risk management

Overall rating

4.7 /5
(25,588)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.3/5

94%
recommended this app
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25588 Reviews

Shaunak
Shaunak
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A payment gateway that you find anywhere & everywhere

Reviewed on 23/02/2025

My experience with PayPal is very good so far. I see their wallet option available with sites that...

My experience with PayPal is very good so far. I see their wallet option available with sites that allows credit card payment. Sometimes, it's critical to enable users to pay on credit card to assess their credit line and understand returning customer.

Pros

1) The adoption of PayPal is global, I can use it internationally to send and receive money or gifts.
2) Easy checkout via wallet from websites (if logged in already, it's even easier).
3) They send you summary of your wallet, like bank statement, which helps me keep track of usage.
4) Good for small and new business to enable payments on social media pages also via quick pay link.

Cons

No cons as such, but if UPI was available in India, it would be cherry on top.
Like it's really competitive to have one.

Melody
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Excellent product for sales and purchases but horrible for loans

Reviewed on 13/02/2025

Overall Paypal is a wonderful product that makes collecting payments, buying business supplies, and...

Overall Paypal is a wonderful product that makes collecting payments, buying business supplies, and working on disputes a total breeze. However, getting a loan from them is like pulling a hen's teeth! Not even worth trying!

Pros

I like how easy it is to make my business purchases without having to go digging for a credit card or what have you.

Cons

They use Equifax to determine loan eligibility. For some reason, Equifax has us at a low credit score and won't show us why. So we are unable to get funding through Paypal due to this and have no clue why since our Experian credit score is nice and high! Makes zero sense!

Gail
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not Right for Me

Reviewed on 18/01/2025

Time consuming. Delay in monies getting to organization's account.

Time consuming. Delay in monies getting to organization's account.

Pros

Convenience for paying for online orders.

Cons

Too many confusing clicks for people who don't want an account. Costly. Invasive.

Laurie
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy set up, little higher cost per trasaction

Reviewed on 19/12/2024

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal...

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal is because of the higher cost per transaction compared to its competitors.

Pros

We could make customized invoices so our customers could pay online. We could also type in payments that we received over the phone.

Cons

Our cost of each transaction was higher than other products. It takes longer to receive our money than some other products.

Alternatives Considered

Square Payments

Reasons for Switching to PayPal

At the time of setting up paypal (around 2015), it cost less.
Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

A high quality, easy-to-use daily money manager

Reviewed on 20/02/2025

Using PayPal has been an overall highly positive experience with very few setbacks.

Using PayPal has been an overall highly positive experience with very few setbacks.

Pros

This service makes managing payments securely a breeze I can control in and outgoing payments without having to access my bank account directly, and keep my personal information private.

Cons

Payment fees are a necessary cost of doing business, but can cause considerable losses regrettably. Prompting to add extra donations to payments is also a grievance of mine.

Charlex
Charlex
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Transfer money easily to e-wallets

Reviewed on 26/02/2025

Everyday i use PayPal for sending monies and receiving monies from my fiance abroad for my...

Everyday i use PayPal for sending monies and receiving monies from my fiance abroad for my allowances and other expenses. It is very easy to use because you can bind to to my e-wallets and get the money easily.

Pros

I like most in PayPal was user friendly.

Cons

I least about is they charged you if you send money.

Shushanta
Shushanta
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Paypal Review

Reviewed on 7/03/2025

Very good overall experience. I would recommend PayPal for anyone trying to do cross-border...

Very good overall experience. I would recommend PayPal for anyone trying to do cross-border payments.

Pros

We can easily transfer money from any part of the world. It is a great app with very high ease of use.

Cons

The design is very simplistic. It could be made fancier.

Nedim
Nedim
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User-friendly payment app

Reviewed on 14/01/2025

Allows transactions in multiple currencies, making it ideal for international payments. User-friendl...

Allows transactions in multiple currencies, making it ideal for international payments. User-friendly app for managing payments on the go.

Pros

Setting up and using PayPal is simple for both personal and business transactions.

Cons

Charges high fees for international transfers.

Emily
Emily
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PayPal is a great product for seamless payments across borders

Reviewed on 18/01/2025

Pros

The payment process through PayPal is so seamless and fast.

Cons

It can be limited for beginners who doesn't input their card details on the product.

Jisu
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

very easy to use

Reviewed on 9/03/2025

I like the ease of making payment so I use paypal pretty often. I watch out for scammers.

I like the ease of making payment so I use paypal pretty often. I watch out for scammers.

Pros

I like how it's so easy to use. There was no tutorial, but I was able to set up very easily. My parents are old, but they were able to set up themselves too

Cons

I had some scammers asking me if they can pay me through paypal. It got me worried. I had some people tell me they use paypal because it's safer though.

MOHAMMAD
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal review

Reviewed on 21/10/2024

My experience with PayPal has been mostly positive. It’s convenient for online shopping, sending...

My experience with PayPal has been mostly positive. It’s convenient for online shopping, sending money, and receiving payments. The user interface is simple, and transactions are generally fast and secure, which I appreciate. However, the high fees, especially with currency conversion or business transactions, can be a downside. Additionally, the occasional hold on funds can be frustrating when I need quick access to money. Despite these issues, PayPal remains a reliable option for online payments.

Pros

PayPal is very user friendly. I like how PayPal makes online payments so simple and secure. It’s convenient for both personal transactions and business, with the ability to link bank accounts or cards and pay without exposing financial information. The buyer protection is a nice safety net too, and it integrates with tons of websites and apps.

Cons

What I like least about PayPal is the high fees, especially when converting currencies or handling business transactions. It also holds funds sometimes for extended periods, which can be frustrating if you need quick access to your money.

Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great overall, with little room for improvement.

Reviewed on 31/10/2024

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been...

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been great both personally and professionally.

Pros

I like having a debit card specific to this, because that's where I store our businesses funds like a checking account. I like the ability to create and accept payments for invoices. I also like that I can use PayPal for personal transactions just like Venmo or Zelle.

Cons

I wish their UI were better. Certain features seem challenging to find or access. Specifically the add a payment or add money feature. I wish they'd use intelligence to learn what I use most and bring that to the front of the dashboard.

Alternatives Considered

authorize.net and Wave

Reasons for Switching to PayPal

I like having one login to access my personal PayPal and switch over to my business account.
Joseph
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal is the standard by which all payment processing is measured.

Reviewed on 10/10/2024

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Pros

The brand recognition is huge! So many people use or at least know of paypal that offering it increases consumer confidence.

Cons

Some of the company policies and practices do not line up with ours.

SALAMI
SALAMI
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal Review

Reviewed on 1/12/2024

My experience with PayPal has been positive; It's a simple and quick way to send and receive money...

My experience with PayPal has been positive; It's a simple and quick way to send and receive money online, and both the website and mobile app have an intuitive user interface.

Pros

Its security and usability for online payments, which allow customers to send and receive money without giving businesses all of their personal information.

Cons

PayPal block users and freeze and hold funds from accounts without warning, which irritates users.

Nicholas
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal-A++

Reviewed on 3/01/2025

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer...

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer any questions I’ve had or rectify any issues I was facing.

Pros

It’s widely accepted by most every retailer, app, website or private person needing to make a transaction for whatever reason. It’s easy to get started and they don’t charge you for an account.

Cons

Sometimes waiting on a transaction to clear can be a pain but this doesn’t happen very often

Nicole
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Convenient and time-saving!

Reviewed on 30/09/2024

I enjoy the convenience and time-saving feature while checking out with online retailers, but I...

I enjoy the convenience and time-saving feature while checking out with online retailers, but I typically will use Venmo to send/receive money with friends and family - I used PayPal for that in the past. As long as my account stays secure, I will continue to use PayPal.

Pros

I absolutely love the option to checkout with online retailers by using PayPal. The convenience of not having to type in my credit card number is the best feature in my opinion.

Cons

A couple years ago, my PayPal account was hacked into. I received an email that an online virtual bakery was opened with my account. Terrified, I contacted PayPal and demanded they close my account. They refused and stated that the business that was registered to my account was deleted, and it would never happen again. Being that PayPal is connected to my bank and my credit card, I was mortified that security was not strong enough to keep someone from hacking into it.

Nwidag
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal Review

Reviewed on 12/12/2024

PayPal is available in many countries and it is easy to use.

PayPal is available in many countries and it is easy to use.

Pros

PayPal is a secure platform and it has a user-friendly interface. It is good for online business. It has seamless Integrations. It is easy to use and implement.

Cons

There is nothing that is wrong with this platform.

Margaret
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Payment Solution

Reviewed on 10/11/2024

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my...

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my book signings or readings. What I like best, is that in all my years of using it, I have never had a problem with my account. I use it to sell products and services and for subscriptions. As a consumer, they have helped me receive a refund when dealing with scammers.

Pros

It's a safe and easy means of doing business concerning payments that has a low commission rate. Also it's easy to transfer money to my bank or use my PayPal debit card. I have used PayPal for over twenty years.

Cons

Currently, to use PayPal at it's highest level, one has to be a programmer or hire a programmer to create professional purchasing buttons and pages PayPal offers. However, users can just create the order buttons easily to place on their websites with HTML code.

Titilayo
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal is the best platform for securing my money

Reviewed on 23/01/2025

For over 2 years the platform has proven to be one in a million
There is no delay
Customer...

For over 2 years the platform has proven to be one in a million
There is no delay
Customer service us on point
Highly recommend

Pros

The app is super easy to use
It is a secure and safe way to make payment
Making transactions is very smooth no stress at all
The app is user friendly

Cons

I honestly didn't experience any downfalls
Paypal is genuinely the best

Kalina
Kalina
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Why Should You Give PayPal A Try?

Reviewed on 29/05/2024

Pros

I would say the best qualities when it comes to using PayPal is extremely fast payments, many features available for businesses and personal use, and the pricing.

Cons

PayPal is great most of the time, but i do have to say a negative to using them would be getting ahold of customer support quickly when you need assistance.

Sara
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal safety

Reviewed on 5/02/2025

I love Paypal, I always have problems paying on many sites, but with Paypal I was able to use a...

I love Paypal, I always have problems paying on many sites, but with Paypal I was able to use a safe way to pay both through sites, and personal with my friends and in selling items online. The fact of being able to register multiple cards is very useful and allows me to pay with any of the options that I have available at the moment so that I do not always have to register all the data but through fast and easy access with email and password.

Pros

Security, simplicity and speed in payments. The history of movements and the possibility of paying both as friends and with protected transactions. It is also very nice to be able to insert messages that are easily found in transactions

Cons

There is nothing that has caused me any problems using Paypal! I forget my password sometimes but that's my problem! :)

L
L
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

paypal ... good until it isnt

Reviewed on 24/12/2024

for the majority of the time i found it extremely effective in money management

for the majority of the time i found it extremely effective in money management

Pros

i liked the fact you can send invoices , send payments to visa direct or venmo and accept swipe paymemts as well

Cons

the security is great however it lacks unatuomated overides from custmer service representatives and inforces verification protocols that cant be addressed by sparsly available cusotmer service

Tiffany
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convenient and one of the best money apps out there

Reviewed on 27/02/2025

My overall experience has been super like i love it

My overall experience has been super like i love it

Pros

I love so many things about paypal, first i love that you can link all your banks/debit cards/digital giftcards to it. Then i love that you can move money between accounts for a small fee along with you can add cash to the account as well at any participating retailers. I love that you can pick a monthly perk and receive cash back when purchasing anything from your selected category. Finally i absolutley love love the newest feature which is if you link your email accounts it tracks your packages from all over and keeps you updated on them!!!!

Cons

Absolutely nothing is negative about paypal for real there is so many good perks and stuff with it its awesome

Rachel
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trusted payment processor for your business

Reviewed on 6/03/2025

Paypal is my most trusted payment processor in my business. It seamlessly integrates with all of...

Paypal is my most trusted payment processor in my business. It seamlessly integrates with all of the platforms I use and allows me to transfer funds to my bank account easily as well as pay for other needs from the funds i've received through my business.

Pros

What I love about paypal is how many features it offers people either for their personal use or for business. It also has so many integrations that make it seamless to use across platforms. It is a trusted payment processor in my business.

Cons

I don't like that it takes 3-5 business days for my money to be transferred into my bank account without paying a fee for immediate processing.

Thomas
Overall rating
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

PayPal great unless you need cash back rewards

Reviewed on 26/09/2024

Used frequently since 2004. Wish I would have switched to competition ma my years earlier.

Used frequently since 2004. Wish I would have switched to competition ma my years earlier.

Pros

Common well known name. Easy to integrate in most payment portals and personal usage.

Cons

Very low rewards and payback on usage. Competitors which pays back extensive cash back percentages are now commonplace. PayPal does not and does not care to update that feature