Act!

3.8 (812)
Write a Review!
CRM, marketing automation & business insights tool for SMBs

Overall rating

3.8 /5
(812)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
3.5/5

69%
recommended this app
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812 Reviews

Bo
Bo
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy tool

Reviewed on 16/11/2023

Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a...

Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.

Pros

Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.

Cons

Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.

Response from Act!

Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/

Karen
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would highly recommend

Reviewed on 18/11/2024

Brilliant - I would highly recommend ACT to anyone as a full on CRM system, there is definley more...

Brilliant - I would highly recommend ACT to anyone as a full on CRM system, there is definley more we could do with the system, but it is having the time to speak to [sensitive content hidden] who is fantastic.

Pros

We can adapt the layout to our needs and the support from [sensitive content hidden] is absolutely fantastic, even if it is a small query. It works well with our records with dates etc and getting the reports we require is perfect

Cons

There are no cons as we have adapted the system to suit our needs with the help of [sensitive content hidden]

Response from Act!

Thank you, Karen, for taking the time to leave this review. We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

bruce
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Act! Review

Reviewed on 14/06/2024

Hmm. I pay a lot for something that does not change.

Hmm. I pay a lot for something that does not change.

Pros

n/a.

Cons

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

Response from Act!

Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.

Vicki
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Liking AMA

Reviewed on 12/11/2024

Mostly positive. Use the CRM and AMA. AMA is easy to use and the stats go into the CRM. One Stop...

Mostly positive. Use the CRM and AMA. AMA is easy to use and the stats go into the CRM. One Stop Shop.

Pros

All in one affordable solution for a CRM with AMA.

Cons

APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync.

Response from Act!

We are happy to hear, Vicki, that you are leveraging the power of an all-in-one CRM and marketing automation solution. We appreciate you sharing your syncing experiences with us and have forwarded them to our internal teams for resolution. Please feel free to reach out to our Support team if you continue to experience issues, as we're always here to help. You can reach us at 866-873-2006.

Peter
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A reliable product

Reviewed on 13/10/2024

Great product that is reliable, affordability and great customer support

Great product that is reliable, affordability and great customer support

Pros

the easy way to synchronize with outlook

Cons

Not able to create links between contact

Response from Act!

Hi Peter! It means a lot to us that you'd take the time to leave this review, letting us know you appreciate the value Act! brings to your real estate business! We put our customers first and invest in our team to ensure they receive the support they need to be successful.

Gerry
Overall rating
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One Act user's experience.

Reviewed on 14/10/2024

It's been a learning experience. There have been several occasions that required technical support....

It's been a learning experience. There have been several occasions that required technical support. Fortunately support has been good even though it requires awaiting an email response.

Pros

Very powerful app with lots of flexibility to meet a variety of needs.

Cons

I wish they would have created an email program to go with it.

Response from Act!

Thank you, Gerry. It's great to hear that Act! is helping you manage your business in many ways. Regarding email, Act! is fully integrated with Outlook and GSuite and includes a full-featured email/marketing automation suite. We hope you'll give us a call at 866-873-2006 so we can get a few more details and provide some solutions to the email limitations you're experiencing.

SUSAN
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

ACT is indespensible!

Reviewed on 26/10/2024

I could not do my business without it! Syncing to my phone is so critical

I could not do my business without it! Syncing to my phone is so critical

Pros

I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .

Cons

I wish I had the time to learn to use more features.

Response from Act!

Thank you, Susan! We just love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

Steve
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great Product and Tech Support

Reviewed on 2/12/2024

ACT is an excellent product with great tech support

ACT is an excellent product with great tech support

Pros

ACT works well and the customer service is excellent. The tech support is great as well

Cons

Hard to understand the tech support but he got my problem solved

Response from Act!

We're happy to hear that our Support team was helpful to you, Steve. We are proud of our experts and strive to provide exemplary customer support to ensure our customers are successful.

Gerry
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Act is like a diesel engine, will never let you down.

Reviewed on 4/11/2024

I did used it for years and plan to stick with it

I did used it for years and plan to stick with it

Pros

Very easy to customize, with lots of add-ons and a decent price.

Cons

they are not too quick to respond to the other companies developments

Response from Act!

We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions!

John
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Argus International

Reviewed on 14/11/2024

Many times very frustrating because some of the functions were not clearly understood.

Many times very frustrating because some of the functions were not clearly understood.

Pros

Easy access to several functions and reference information access.

Cons

In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.

Response from Act!

We appreciate you providing this feedback, John. Thank you!

Debbie
Overall rating
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to Start Using!

Reviewed on 16/09/2024

I have used ACT! in three different businesses. One of them eventually bought a much more complex...

I have used ACT! in three different businesses. One of them eventually bought a much more complex database and I was so pleased how well all my ACT! info was integrated into the new system. Another was a non-profit that didn't think they could EVER afford a sales database. They are now using ACT!

Pros

I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets.

Cons

The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free.

Response from Act!

It means a lot to us, Debbie, that you took the time to let us know how Act! is helping you organize these businesses! We love hearing from our longtime customers!

Tonya
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Act! lets me focus on all of my customers at once instead of one at a time

Reviewed on 23/03/2024

We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in...

We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in my daily workload. Its effective management of complex sales operations and its user-friendly interface make it an invaluable asset.

Pros

Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines.

Cons

I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs.

Response from Act!

We are happy to hear that Act! is really helping you stay on top of all of the details of your business, Tonya. We appreciate your review!

Martin
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Act imports large data at once

Reviewed on 24/07/2024

I have been using this for 25 years...since 1999. It's been a help to my business.

I have been using this for 25 years...since 1999. It's been a help to my business.

Pros

Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.

Cons

Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.

Response from Act!

Thank you, Martin! We love hearing from our customers and we're happy to hear Act! is helping you run your real estate business. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

Ash
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 20/03/2024

Great customer service and very knowledgeable. Easy transition from localised platform to online.

Great customer service and very knowledgeable. Easy transition from localised platform to online.

Pros

We have used the system for year and it is a fantastic way to manage our customer database. You can keep things very simple or you can integrate the system to run your complete business.

Cons

The initial setup modifying the fields can be a little confusing at first but once you get into a rhythm it doesn't take too long.

Response from Act!

Hi Ash, it's so good to hear that Act! is helping you manage your customers and that you are able to leverage its rich feature stack. We really appreciate your review!

Lee
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

[sensitive content hidden]Senior Act! Account Executive

Reviewed on 25/04/2024

Good, but need to review the training which I've just become aware of after 18 months of using it.

Good, but need to review the training which I've just become aware of after 18 months of using it.

Pros

the customer support services from [sensitive content hidden] Senior Act! Account Executive has been outstanding!

Cons

Its not the best service on the market but is sufficient for what we need.

Response from Act!

Hi Lee, thanks for letting us know that our Sr Account Executive and support have been helpful to you. We invest a lot in our Support and Training resources because we know they are essential to our customers’ success. It sounds like you’re ready to learn more about how Act! can help you manage and grow your business and we hope you find the videos, knowledgebase articles, and webinars helpful.

Terryl
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 4/06/2024

Pros

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

Cons

So far, I haven’t seen anything that I don’t like.

Response from Act!

Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you!

Ed
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Powerful Means to Organize Une's Day and One's Work.

Reviewed on 4/06/2024

ACT! sat turned on on my desk at all times that I was in the office. It was the information source...

ACT! sat turned on on my desk at all times that I was in the office. It was the information source by which i lived.

Pros

Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again.

Cons

If your ACT goes down, you're now very likely in a quite difficult situation.

Response from Act!

Thank you, Ed, for letting us know that Act! is helping you stay organized and has become your single source of information. We love it!

Ernest
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ACT! CRM Review

Reviewed on 15/03/2024

I have been using ACT! for over a decade for various campaigns it has suited me every time which...

I have been using ACT! for over a decade for various campaigns it has suited me every time which shows its versatility

Pros

very easy to use the sales and support staff are great based locally

Cons

no features in ACT! that are not liked all very well though out

Response from Act!

Thank you for your review Ernest and for letting us know that you appreciate Act!'s ease of use and that our sales and support teams have been helpful to you! As a long-time customer, we'd love to learn more about how you're using Act!. If you're interested in being featured in an Act! Success Story, just follow this link or send me an email and we'll get the ball rolling. It only takes a few minutes of your time. https://www.act.com/success-stories/ Thank you again for your review!

John
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ACT! and my business

Reviewed on 4/09/2024

It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support.

It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support.

Pros

One stop location for all necessary client details and records

Cons

I don't use it to it's full capability. My problem, not theprogram

Response from Act!

Thank you, John, for your review! What an honor it is for us to be such a fundamental part of your business for over 20 years! Thank you for your partnership and trust!

Dennis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Program to manage your time

Reviewed on 19/06/2024

As stated above the ease of use and we were very familiar with the functionality
since we used an...

As stated above the ease of use and we were very familiar with the functionality
since we used an old version since 2006

Pros

Ease of use and we have used it since 2006 when we had 38 employees

Cons

getting use to the cloud version since we were on the 2013 on our server

Response from Act!

We're thrilled that Act! is helping you manage your financial services business, Dennis. Thank you for taking the time to let us know!

Dave
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love ACT! +++

Reviewed on 27/08/2024

15 years loyal customer and love the CRM

15 years loyal customer and love the CRM

Pros

Custom design and perfect for me. Love how easy it is to use.

Cons

Nothing. Exceeds my needs and highly recommend it.

Response from Act!

We love our long-time customers, Dave, and appreciate the opportunity to partner with you for over 15 years! Thank you for your review. You made our day!

Keith
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used Act! for 20 years and still love it

Reviewed on 12/10/2024

I have used Act! for 20 years and it has always been what I needed and easy to use! I could not...

I have used Act! for 20 years and it has always been what I needed and easy to use! I could not have gotten this far without it.

Pros

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

Cons

The switch to the Cloud was a pain in the ass for me at first but I love it now.

Response from Act!

It's always wonderful hearing from our long-time customers, Keith and we thank you for taking the time to let us know that you love Act! Premium Cloud and it's helping you grow your real estate business. Awesome!

Keith
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ACT Review

Reviewed on 26/04/2024

Excellent. I've been using ACT for over 20 years.

Excellent. I've been using ACT for over 20 years.

Pros

Simple, easy to use. In the cloud and backed up so I can pull it up on any device.

Cons

Sometimes it doesn't want to change company names when you are doing a search.

Response from Act!

We are happy to hear you're finding Act! easy and simple to use, Keith. We love hearing how Act! is helping our customers manage and grow their businesses and it's exciting that we've been partners for over 20 years! Thank you for sharing this feedback with us.

Cyndy
Overall rating
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Ease of Use

Reviewed on 4/06/2024

Pros

I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases.

Cons

Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs.

Response from Act!

It's great to hear, Cyndy, that Act! continues to help you manage your customer data. Thank you for your review.

William
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Class Act by BH

Reviewed on 1/03/2024

I was introduced to Act by a manager who insisted I use this all the time and would check out my...

I was introduced to Act by a manager who insisted I use this all the time and would check out my usage
It was really helpful and could not have done my job if I didn’t have the Act set up

Pros

Ease of looking up customers by company name

Cons

Had no issues with using the Act database so really nothing bad to say

Response from Act!

Thank you for letting us know that Act! is easy to use and is helping you do your job, William. You made our day!