With only minor exceptions, Act! has presented and behaved in the same way for years. Given that I have relied heavily on Act since about 1992, that is some track record, especially for software. In my experience it is;
Very user friendly (minimises costs of staff training, increases productivity and compliance)
It can be resource hungry so good networks and reasonable computing power needed
There can occasionally be niggles with the MS Outlook interface (though how much this is to do with Microsoft fiddling with interface parameters etc I can't say)
There are numerous features/fields, analytics, and customization within Act!. Overall it's been a great tool for us over the 6+ years that I've worked with it.
You can almost get lost in all of the capabilities. I only use a portion of its functionality and features.
E-marketing, contact management, database, project management.
Just the job, and very fast. Ideal for a small team of sales people working on a multitude of varied projects, rather than one detailed project.
It works, what more can I say.
An absolute pig to install on a domain server!
I used an old version of ACT! a while ago, it was very basic but did the job, new CRM's have came out since, but I think ACT! is still a great revised piece of software with enough settings for most users.
Although it has been around for years, it is still missing some of the cloud components, but the company has done a good job to keep it updated and relevant.
Learning how to use it was fairly easy, though it did take a good read through the knowledge base to make it work right.
Not a fan of the pricing. And I feel that less tech-savvy users may struggle to get up and running. And a CRM should be simple to use so the sales team can focus on what's important and not fighting with data entry.