vcita Reviews
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275 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Avis vcita
Reviewed on 26/10/2023
it is a very good software because of its user interface which is also easy to use and even for a...
it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans
Pros
I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features
Cons
What I didn't like about this software is that certain features require upgrades to premium plans
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 13/12/2022
I needed a way for a small team to organize group classes, private appointments and lessons,...
I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.
Pros
It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.
Cons
When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Vcita is a great option
Reviewed on 25/09/2024
Pros
Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.
Cons
Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get it!
Reviewed on 19/12/2022
Vcita has seriously freed up so much of my time with the automation and client portal. Now the...
Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab
Pros
It’s too much to like. I like Everything about the software.
Cons
There’s nothing I really don’t like about the software.
Alternatives Considered
ShareFile VDRReasons for Choosing vcita
Vcita offered everything I needed in one packageSwitched From
HubSpot CRMReasons for Switching to vcita
Vcita integrations were better.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vcita Review Transcend Company
Reviewed on 11/03/2021
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Pros
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Cons
The abilities to customize the software
Alternatives Considered
Salesforce Sales CloudReasons for Choosing vcita
Method was just not user friendly in any waySwitched From
Method CRMReasons for Switching to vcita
Price, the value to cost was a hands down easy decision- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
December 2022
Reviewed on 19/12/2022
At first I absolutely loved it. The separate calendar has made it especially difficult and...
At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.
Pros
I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.
Cons
The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.
Reasons for Switching to vcita
The ability to customize each meeting in great detail, and provide many options.Response from vcita
Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Robust Scheduling & Invoicing System
Reviewed on 13/12/2022
Pros
I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.
Cons
In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vcita has kept us going
Reviewed on 7/09/2021
Fantastic. We implemented vcita in a very short time and became immediately proficient in using...
Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!
Pros
Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.
Cons
I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for scheduling, other features not so much
Reviewed on 3/03/2020
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Pros
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Cons
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
Alternatives Considered
Full SlateReasons for Choosing vcita
Did not like hippa options Also like client portal with vCitaSwitched From
Acuity SchedulingReasons for Switching to vcita
Has better reviews and more users.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software with Awesome Support
Reviewed on 11/10/2019
Overall, Vcita has done a wonderful job with their support team when in helping me maximize their...
Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.
Pros
Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.
Cons
There could be more features in the calendar section of the software
Alternatives Considered
Housecall ProReasons for Switching to vcita
Although Housecall pro has features that vcita does not (Time tracking), for our particular industry (cleaning solutions) we found it best to have an independent software for time tracking that is as customizable as we need it to be, and a separate client management software to handle everything else like Vcita.- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
vcita - a Great Tool For Business Scheduling
Reviewed on 26/03/2024
Pros
With vcita, appointment scheduling is easy and comes with great CRM capabilities
Cons
No issues with vcita. It is powerful and very helpful.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good customer management software
Reviewed on 7/03/2023
Good software to manage your prospects very well
Good software to manage your prospects very well
Pros
The adaptation is simple but above all effective, the tool also offers me many other features
Cons
During its use I did not notice any problems frankly
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system and supoort
Reviewed on 22/12/2022
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system...
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Pros
Support and staff is great! The system is userfriendly.
Cons
Some feature adjustments and functionality could be improved
Response from vcita
Thanks for your feedback Gregory!
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Thing For Small Businesses
Reviewed on 13/12/2022
Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of...
Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.
Pros
It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.
Cons
The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.
Alternatives Considered
HoneyReasons for Switching to vcita
It was referred by my business mentor.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Impressed
Reviewed on 22/12/2022
I love it, I would like to do some further customization and I fee it is missing a few things but...
I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.
Pros
I love the ease of this software, the set up was also streamlined
Cons
The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.
Reasons for Switching to vcita
Cost & simplicity , Cloud basedResponse from vcita
Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Consulting and Executive Coaching Resource
Reviewed on 13/12/2022
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Pros
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Cons
I would like to build in automatic 15-minute breaks between calls
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Expensive
Reviewed on 16/12/2022
I like it very well
I like it very well
Pros
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Cons
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software for small business owner/solopreneur
Reviewed on 13/12/2022
Pros
It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.
Cons
Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.
Alternatives Considered
Wave- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for my small business
Reviewed on 6/12/2022
I've been using it for over 2 years and I really like the product.
I've been using it for over 2 years and I really like the product.
Pros
My clients have a secure place to connect with me and share documents. They can request appointments based on days and times that work for them. I can manage my workflow more effeciently.
Cons
I wish the software had the ability to link 2 or more individuals to one business, so that they all receive the emails and requests.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful way to engage visitors to your website. I highly recommend for new practitioners
Reviewed on 31/10/2017
Love having my clients book online and syncs with Google calendar.
Love having my clients book online and syncs with Google calendar.
Pros
1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile
Cons
1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)
- Industry: Mental Health Care
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Review Source
Overall rating
One of the Worst Customer Service Experiences I've Ever Had
Reviewed on 19/02/2015
I looked into this app for the scheduling feature and after being contacted by a representative I...
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Pros
Free Version, thats it
Cons
Poor Customer Service
Response from vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
What can I say?
Reviewed on 20/12/2022
Pros
EAsy to make appointments and find clients. Easily share with our instructors
Cons
Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.
Response from vcita
Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:
- Industry: Higher Education
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
My admin and I have several hours of additional productive time!
Reviewed on 30/10/2017
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Pros
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Cons
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A great option when have a huge team
Reviewed on 3/11/2022
Pros
In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market
Cons
is so much expensive, unfortunately i can't afford that any longer.
Alternatives Considered
Calendly
- Industry: E-Learning
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vcita worth the extra.
Reviewed on 13/12/2022
Very positive experience.
Very positive experience.
Pros
The ease of use and integrations is the features I appretiate.
Cons
It is a bit pricier than other services but I think there is value in the price.
