ConnectWise Automate Reviews

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Pros

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

Cons

The customer support for connectwise is their largest downfall. The software is excellent but the support is not always what it should be.

Pros

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Cons

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Pros

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Cons

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Pros

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Cons

Most of the rich automation is done in a fat client that is heavy and slow to launch. Once in the product everything performs well it's the startup that can take some time.

Pros

It packs a bunch of features and it's integration with ConnectWise manage is nice. The scripting is powerful.

Cons

Tool is very complex and even simple tasks can be tricky. Support for Automate is not nearly as good as with Manage. The product is expensive.

Pros

Provides you the tools that you need in order to streamline your systems and automate a lot of your processes as a MSP

Cons

Overwhelming for new users, need to introduce them slowly to all the features that it includes

Pros

The ability to connect via web portal or application. I can see my items on the fly even when I'm out of the office

Cons

The application crashes quite a bit when not a very steady connection which makes it difficult to open items

Pros

How it is able to connect so well regardless of bandwidth constraints, Able to manage updates, antivirus with ease. Scripting is extremely easy.

Cons

The software removal process often will not work as it sometimes requires accessing the PC. Sometimes registering new machines can be a trying experience without admin level access.

Pros

The best part you have the ability to get so much information without remoting into a users PC. You can even use a remote PCs command prompt and registry without remoting into them.

Cons

I wish their patch management could get a little more TYC. They have some issues there.

Pros

Very stable unattended remote access client. Works very well especially when doing remote upgrades to Windows 10.

Cons

Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Pros

I like that Connectwise Automate can monitor our clients system alert us of problems by emailing alerts and auto create tickets for my team to work on. It saves time.

Cons

The learning curve is the only thing we had issues with.

Pros

Easy use. Great interface. Makes managing a lot of equipment easy.

Cons

Can be clunky and scripting can be difficult.

Pros

Compared to our last platform we used, this has allowed our company to be much more proactive in regards to support requests. The automation of mundane tasks has freed up our engineers to be more hands on in other areas of the business such as project work now that things like patching are off their plate.

Cons

The newer UI has been a bit more cumbersome than before and has taken some trial and error for everyone to figure out things that were more intuitive previously.

Pros

Community (LabTechGeek) assistance,
The ability to do anything you want with powershell, internal scripting and plugin access

Cons

Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

Pros

Once properly configured, it has allowed for quick and easy monitoring, updating, troubleshooting, and management of the computers, servers, and networks at our many office locations.

Cons

With advanced capability comes advanced configuration. The initial set-up and roll-out of the software was a demanding process. However, the customer support and resources available were both excellent and, once set up, we were running smoothly.

Pros

Very powerful and can perform just about any function needed given that you know how. Techs must take caution that learning this is a beast and your job could end up being managing this software full time since there is so much to it.

Cons

It can be very time consuming to get your feet on the ground with Connectwise Automate which can suck up most of your free time and transform your job.

Pros

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons

The only issue we have with this software is the customer support and occasional instability of the software.

Pros

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

Cons

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

Pros

Very powerfull management software. They continue to add value to the product by incorporating new features.

Cons

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

Pros

Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues.

Tons of options that can be configured.

Cons

Very difficult to set up and tweak all of the settings to meet your needs. Sometimes common things that should be setup out of the box are not and need to be manually configured

Pros

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

Cons

Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible.