Mindbody

4.0 (2,872)
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Health & Wellness Business Management Software

Overall rating

4.0 /5
(2,872)
Value for Money
3.6/5
Features
4.0/5
Ease of Use
3.9/5
Customer Support
3.8/5

75%
recommended this app
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2872 Reviews

Yelle
Yelle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Have to use it, but would like to use something better

Reviewed on 27/09/2023

Pros

Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.

Cons

I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mindbody delivers for music school

Reviewed on 7/11/2023

Pros

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

Cons

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Alternatives Considered

Sawyer and Jackrabbit Music

Reasons for Choosing Mindbody

We needed a management software with more features.

Reasons for Switching to Mindbody

We needed a management software with more features than the one we were using.
Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Mindbody is not for Small Studios - Don't waste your money.

Reviewed on 15/10/2024

Mindbody was great when I first opened my business over 10 years ago. However, I would not...

Mindbody was great when I first opened my business over 10 years ago. However, I would not recommend it now to any small business. Mindbody pulled fees out of my account for a studio in Texas that I did not own that had a similar name. Thousands of dollars were taken out and it took months for the money to be received back into my account after their error. I had to call daily to get updates on my overcharged account.

Pros

It was easy for my clients to book classes on the APP.

Cons

Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty.

Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great for a larger company

Reviewed on 30/01/2024

Support was great and very patient. Not meant for a single therapist to run. Would be better for a...

Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.

Pros

Booking was easy after the initial set up was figured out.

Cons

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Lina
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor service, overpriced, don’t use them

Reviewed on 12/11/2023

Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if...

Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if it is even legal.

Pros

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Cons

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

Rebecca
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

A good system that did not work as well for Canadian clients

Reviewed on 23/10/2023

Pros

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Cons

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Phillipe
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible product w/ terrible customer service

Reviewed on 30/11/2023

It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to...

It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible.

Pros

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Cons

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Alternatives Considered

Zen Planner

Reasons for Choosing Mindbody

I was sold a fake bag of goods. That is correct, MBO lies about their product.

Switched From

ASF Payment Solutions

Reasons for Switching to Mindbody

The reviews online are managed by MBO making their online reputation far better looking than it sounds be.
Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Michelle Bradley

Reviewed on 30/09/2024

Awful and not fair. Ive spent 135 a month and I'm not using it. I've tried to cancel now they say i...

Awful and not fair. Ive spent 135 a month and I'm not using it. I've tried to cancel now they say i have this month and next month because i didn't respond fast enough to a email

Pros

I asked to cancel several times. Because I was not getting any leads .a very expensive booking system

Cons

I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel.

Bri
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst software , DO NOT recommend

Reviewed on 21/10/2023

Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and...

Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and exhausting.

Pros

Nothing, I wish I could go back in time and reverse ever using them. Over charging, no refunds, billing without consent, no receipts

Cons

Hours and days of being on hold. Endless glitches with no solution Charges for no reason with no receipt

Alternatives Considered

Jane

Reasons for Choosing Mindbody

Amazing customer service Excellent seamless software No hidden fees No extra charges without consent Local and relevant customer service No wait times

Switched From

Jane

Reasons for Switching to Mindbody

The sales rep was very good and extremely misleading.
Linda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

So stressful

Reviewed on 27/07/2024

From the time we signed up, it was a disaster. Very efficient until they got us signed up.

From the time we signed up, it was a disaster. Very efficient until they got us signed up.

Pros

We thought it was going to make running our business easier but it didn’t.

Cons

On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money.

Alexandrew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Atrocious

Reviewed on 15/06/2024

It worked until it didnt. For a single site studio perhaps its still possible but anyone with no...

It worked until it didnt. For a single site studio perhaps its still possible but anyone with no knowledge on how to find your own solutions do not use this product at all.

Pros

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Cons

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Response from Mindbody

Hi Alexandrew - We're sorry to hear about your experience. It's definitely not what we're striving to deliver. If there's anything that we can do to make your Mindbody experience better, we'd love to continue the conversation directly. We'll also pass along your feedback to our solutions team members for clarification.

Kathleen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away from MindBody Online

Reviewed on 1/08/2024

While the software design is lovely. Everything about the company, getting your own data from the...

While the software design is lovely. Everything about the company, getting your own data from the company, how they run, and how they operate are absolutely horrendous and unethical.

Pros

I appreciate client accounts and organizational setup

Cons

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

Rafaela
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A Warning about Mindbody's Services

Reviewed on 6/02/2024

A Disastrous Experience with Mindbody. I strongly caution against engaging with Mindbody for your...

A Disastrous Experience with Mindbody. I strongly caution against engaging with Mindbody for your business needs.

Pros

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

Cons

I strongly caution against engaging with Mindbody for your business needs.

Verified Reviewer
Overall rating
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Features and Easy to use

Reviewed on 20/06/2024

Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a...

Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a comprehensive solution to manage operations effectively, enhance client experience, and drive business growth.

Pros

Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing.

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.

Cons

However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.

Amber
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great scheduling app for business

Reviewed on 21/06/2024

It was easy to be trained on I learned within a couple days how to easily navigate the application.

It was easy to be trained on I learned within a couple days how to easily navigate the application.

Pros

It was easy to setup client appointments within the application

Cons

The calendar looks a bit wonky so I used a different calendar alongside this.

Heather
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mindbody Online

Reviewed on 29/10/2024

I have been using it for 10+ years as an instructor and studio manager. It is quite basic and easy...

I have been using it for 10+ years as an instructor and studio manager. It is quite basic and easy to understand but some things really need improving.

Pros

It is very handy to be able to use with multiple locations and the interfact is pretty user friendly

Cons

Lots of bugs and things take a bit to get resolved

Christian
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mindbody is comprehensive but you only get value if you use all of the features

Reviewed on 23/11/2023

We had a very good experience with Mindbody and stayed with them for almost 10 years. Their...

We had a very good experience with Mindbody and stayed with them for almost 10 years. Their customer support and broad range of services worked well for our diverse training programs. In the end, we switched because more players came to market at a lower price point, with exactly the services we needed.

Pros

Amazing tech support both on the phone and online. A comprehensive suite of products that can handle many different gym setups with a wide variety of services. The mobile apps are great for trainers and clients to manage their training schedules.

Cons

Mindbody has become increasingly more expensive over time. The tiered approach initially worked, but you really need to pay for the premium to get all of the features - many of which were not necessary for our needs. There is value only if you can leverage the entire suite of products.

Trae
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mindbody pros and cons

Reviewed on 20/09/2024

Mindbody has been a huge part of all gyms I have worked at with many positives but speed of...

Mindbody has been a huge part of all gyms I have worked at with many positives but speed of completing tasks is frustrating

Pros

Flexible client scheduling, calendar, employee management

Cons

No dark mode, updates break some features, slow ui and updating

Ron
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mindbody or not

Reviewed on 26/02/2024

I really liked it in the beginning but I grew less enamored by it as time went on

I really liked it in the beginning but I grew less enamored by it as time went on

Pros

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Cons

Always raising the price. And sometimes the tech support was not there to help me

Trish
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Difficult to Use but Necessary

Reviewed on 11/12/2023

It is a necessary part of the business but never worked well and has always been a software that...

It is a necessary part of the business but never worked well and has always been a software that we've tried to leave and find a better suited software for our business. My franchisees had constant complaints and often things just don't work correctly and it's difficult to get help or figure out why.

Pros

Fairly easy to use the email functions and member communications functions. I was able to teach myself or use help topics to figure out how to do most things.

Cons

Reporting is not easy to use or to find. The system has multiple limitations and is not user friendly. There is no "shopping cart" experience where I could resell or cross sell. Customer service is a nightmare.

Juliana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Does the job

Reviewed on 3/07/2024

I haven’t switched to something us so overall it does what I need to run my business.

I haven’t switched to something us so overall it does what I need to run my business.

Pros

It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there.

Cons

When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees.

David
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Solid but could be better

Reviewed on 23/07/2024

Pros

The UI's are nice and clean. There is a lot of functionality

Cons

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

John
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Software for Client Management!

Reviewed on 11/11/2024

My company switched from Mindbody to another software and I enjoyed using Mindbody much more

My company switched from Mindbody to another software and I enjoyed using Mindbody much more

Pros

Schedule reminders would notify me frequently, often when I had completely forgot

Cons

Client management needed more options for communication

Bheige
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MindBody is the best scheduling app!

Reviewed on 11/06/2024

Pros

It has so many features! As an admin, I have the freedom to customize the services we offer.

Cons

It has so many features. It might take time to familiarize everything.

Heather Ann
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective, easy, and save time with Mindbody!

Reviewed on 25/09/2024

I found Mindbody to be an effective, easy, and safe time tool for business owners.

I found Mindbody to be an effective, easy, and safe time tool for business owners.

Pros

Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time.

Cons

They keep updating with the times and take in business feedback.