Confluence Reviews

Confluence is a dynamic collaboration tool that enables teams to easily create, share, and interact. Its capabilities for structured content development and integration improve productivity and knowledge sharing. While improving its learning curve and multimedia features would enhance the experience, Confluence's overall benefits make it a valuable asset for companies seeking to improve collaboration. For starters, its dynamic and structured approach to content production enables teams to develop, organize, and share material in real-time. This encourages knowledge sharing and speeds up project progress. Confluence's integration features help to streamline workflows by connecting with a wide range of applications, resulting in a more cohesive and efficient work environment.

The platform's sophistication may present a minor learning curve for novices, particularly those unfamiliar with collaborative software. Furthermore, while Confluence excels at text-based material, its multimedia embedding and formatting choices may be improved to provide a more aesthetically engaging experience.

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.
It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word.
As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control.
Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.
As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

Confluence is an incredibly powerful and flexible collaboration platform for teams. It enables teams to easily store, share, and collaborate on documents, notes, tasks, and more. The interface is intuitive and easy to use, making it simple for teams to get started quickly. It also has a wide range of powerful features, including powerful search capabilities, easy-to-use editing tools, and the ability to create custom workflows.

While Confluence is a powerful collaboration platform, it can be a bit overwhelming for users who aren't familiar with the platform. Additionally, the cost of using Confluence can be prohibitive for smaller teams.

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Confluence is the most useful documentation tool of all time. It allows you to have all your documents in one place and not only that but it organizes them so very well. The number of tools it provides for editing a document is just amazing, something that is missing in all other documentation tools. The customizable templates are very useful too. I love adding images and videos to my documents, arranging the texts in blocks or tables, highlighting the important notes, etc. Confluence lets me do all of this. I also like how it allows collaboration of multiple people and highlights the contributors.

I did not find any cons in the product itself but I would like to see better support service for confluence

Confluence is a great tool for having all your documentation and knowledge in one place. You can create wiki pages for each topic and group these pages under 'Spaces'. Multiple team members can work on one page simultaneously. It captures a detailed audit trail on the changes made at a page level. You can have strong control on the content publishing by defining a robust review and approval process. It has a robust search functionality and it seamlessly integrates with JIRA, MS Teams and other third party tools.

One major issue with Confluence is that when multiple people are working on one page simultaneously, then you need to refresh the page in order to see the changes made by others. Also, the access control can be complex and glitchy sometimes.I would love if the user interface for Confluence is improved.

The software provides a rather generous free tier. The search capabilities are quite good, and there are many page formatting options, which makes it quite a good Wiki software potentially. However, the bugs and shortcomings of this software renders it rather unusable for us.

The software is VERY buggy, tends to crash unexpectedly (we tested it on strong machines, across users and browsers). It takes FOREVER to login. Getting to your Wiki takes lots of unnecessary clicks. What's worst is that each page must hold a unique names, so if for example you plan to create several page structures (with subpages and so on) with similar names, forget about it. It's due to the legacy architectural structure of the software, and can't be easily changed. Unfortunately, that what makes it fall behind. We dropped it for favor of modern alternatives.

Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.
The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.
The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.
When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like.
Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

The widgets. I love the team calendars, the roadmap functionality for time lines, decision tracking and criteria, tasks/action items and the ease of defining them, status bars, and the flexibility for meeting notes, how to articles, blogs, file lists, product requirements, retrospectives, task reports, and troubleshooting articles from one source. It has really improved our interaction with customers for projects and documentation.

From time to time I see issues with editing pages. It does not make the bold or color changes to changes even though the toolbar indicates it is made, it does not display correctly. I also see this display issue with tasks, where the tool bar indicates a task is inserted, but it is not displaying correctly. And also see this issue with bullets. It will display no bullet, or even worse, it displays additional bullets that I don't want.

I would also love to be able to sync widgets between pages (ie a status bar on one page to a parent of that page for a summary. And also be able to sync components/pieces of a page between two Confluence instances. For an example of the use case, we have a time line that we maintain on an internal instance, and I want to sync parts of that timeline to an external instance that we share with customers. This would allow me to have internal only deliverables mapped, but provide a customer facing doc without maintaining two versions

Atlassian has created a really well-designed solution that allows teams to share information in a single workspace. The user interface is simple to use not only for users but also for administrators; the program is simple to use and versatile for users. Templates allow you to write papers more faster, exchange comments, track progress, establish deadlines, and manage files smoothly. Confluence is highly beneficial for maintaining notes and modules for a very specific environment, and it is the most secure way to get the rights required to acquire that correct document, as well as the easiest way to manage the work accordingly and quickly share.

Confluence, in my opinion, needs a better way to search, and it has recently become a little slower for regular usage. When we try to move to other Confluence-like systems, it takes a long time to export our files, regardless of whether we use HTML/PDF or XML, thus if this improves, consumers will benefit greatly. Confluence may be sluggish and complicated when switching between pages and contexts; it would be preferable to have some type of option to make it easier to use and comprehend.

I like the version control features of Confluence, it's very easy to use and visibly see changes. Being able to build account dashboards with tasks from various business reviews was also a nice feature though had some limitations.

The bullets formatting can be very frustrating and acts very strange sometimes. Confusing sign-in credentials for SSO when used with JIRA.