Dynamics 365 Reviews

Dynamics 365

4.4 (5,789)
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ERP and CRM applications from Microsoft

Overall rating

4.4 /5
(5,789)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

88%
recommended this app
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5789 Reviews

Victoria
Victoria
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Streamlines CRM capabilities

Reviewed on 3/04/2024

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...

Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros

Simpler and more user-friendly than SAP on front and back ends.

Cons

The customer service gets a little impersonal and feels like a run-around at times.

Reasons for Switching to Dynamics 365

It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.
Arihant
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent, comfortable, quick, safe, and reliable

Reviewed on 9/05/2024

my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is...

my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

Pros

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Cons

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.

Alternatives Considered

Zoho CRM

Reasons for Switching to Dynamics 365

Not all of the features operate as promised. For more than eight months, we have been having trouble getting certain process rules and associated alerts to function correctly.
Evan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Average CRM/Dashboard - Go with Salesforce

Reviewed on 19/07/2024

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying...

Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.

Pros

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Cons

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Simon
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamics 365 is a great software designed to your businesses unify its processes

Reviewed on 1/11/2024

Its great it gives us comlete the picture of whats happeing in the business and helps us to...

Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments

Pros

Built-In Analytics helps us to make more informed and data driven decisions

Cons

Its a little more expensive and compicated than other but still has lots of benefits over other software

Calvin
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

D365 - a viable Legacy ERP replacement

Reviewed on 2/04/2024

Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also...

Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).

Pros

Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs

Cons

The server based technology has bandwidth issues constantly (make sure you scale your system properly).

Expect your IT staff to grow significantly if you are coming from an AS400 based environment.

Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.

Ali
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

About Dynamics 365

Reviewed on 17/09/2024

I have been using it for more than two years, it is pleasant and comfortable to use without being...

I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area

Pros

You can manage processes quickly thanks to quick and easy access.

Cons

The interface needs to be developed to be more usable.

Sagar
Overall rating
  • Industry: Animation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Dynamics 365

Reviewed on 17/04/2024

I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

Pros

Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem

Cons

It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot,
Global search function tends to freeze a lot

Alternatives Considered

NetSuite

Reasons for Choosing Dynamics 365

My friends refer me this after using Dynamic 365 i love this one and i am continuously using Dynamic 364 now

Switched From

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

I found many features here rather than other alternatives
Linus
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Competent Support for Business Operations.

Reviewed on 1/07/2024

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and...

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons

Dynamics 365 is timely, with no operational defect from the vendor.

Yasceine
Yasceine
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MS Dynamics 365

Reviewed on 26/09/2024

MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies.

MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies.

Pros

Comprehensive Modules. Project management Module.

Cons

HR Module need more customization to meet the requirements of ME countries regulations.

Alternatives Considered

NetSuite

Reasons for Choosing Dynamics 365

SAP was very complicated. Employees were not able to use SAP effectively.

Switched From

SAP Business One

Reasons for Switching to Dynamics 365

More user-friendly. Cheaper than Oracle NetSuit with same functionalities
Joe
Joe
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics 365 Changed My Organization

Reviewed on 14/05/2024

Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am...

Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work.

Pros

The integration of AI into my work and the ability to free up time for other ways to help grow my organization.

Cons

I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in.

Alternatives Considered

Google Drive

Reasons for Choosing Dynamics 365

Online sources recommended this product, so I tried it and love it.

Switched From

Google Docs
Cindy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not an Ideal CRM

Reviewed on 4/04/2024

Pros

As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX.

Cons

I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM.

Menatalla
Menatalla
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamic 365 is one of the influential and helpful solutions

Reviewed on 29/06/2024

I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data

I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data

Pros

It enjoys innovation and organization using the latest artificial intelligence method's

Cons

still now don’t have many negatives, just the lack of quick communication with customer service

Delicia
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for large companies with locations across the SU or World

Reviewed on 5/11/2024

L*ove that i could work on this with other teams in many different locations across the US.

L*ove that i could work on this with other teams in many different locations across the US.

Pros

Love the fact i could create share and view documents from other employees in different states or remote workers.

Cons

Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.

ROSA ARLEIA
Overall rating
  • Industry: Printing
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Dynamics 365: Transforming Business with Efficiency and Innovation

Reviewed on 4/07/2024

Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to...

Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently.

Pros

The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards

Cons

For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.

Jayed
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics 365 stands as a solid choice for all individuals.

Reviewed on 20/03/2024

Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and...

Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother.

Pros

Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success.

Cons

Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity.

Aubrey
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Must have for businesses

Reviewed on 2/12/2024

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams...

Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them!

Pros

My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.

Cons

There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.

Sebastian
Sebastian
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The leading solution for managing businesses

Reviewed on 27/09/2024

In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business...

In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area.

Pros

Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc.

Cons

I haven't been able to find any drawbacks; it's all benefits with this platform.

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Empowering Growth with a Microsoft-Friendly CRM Tool

Reviewed on 6/08/2024

It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use,...

It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience.

Pros

Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.

Cons

It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.

Anwar
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamic 365 Review

Reviewed on 1/11/2024

Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through...

Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly

Pros

Its great that you can hold all customer information - and the various places the information is held is easily accessable

Cons

Generating reports can take a little longer to do

Joseph
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Streamlining Business Operations with Dynamics 365

Reviewed on 12/03/2024

In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration...

In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration capabilities, intelligent features, and scalability have enabled us to streamline our operations, drive growth, and deliver value to our customers. If you're looking for a comprehensive solution to elevate your business to the next level, Dynamics 365 is the way to go. Highly recommended.

Pros

One of the standout features of Dynamics 365 is its flexibility. The modular nature of the platform allows us to tailor our solution to fit our specific needs, whether it's managing sales pipelines, optimizing supply chain processes, or enhancing customer service interactions. The ability to choose and customize the modules that best suit our requirements has been instrumental in boosting efficiency and productivity across our organization.

Cons

Complexity of Setup: While Dynamics 365 offers extensive customization options, setting up the platform to align perfectly with specific business needs can be complex and time-consuming. Businesses may require dedicated resources or external consultants to configure the system effectively.

Ajay
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful and Flexible, but Requires Time and Expertise

Reviewed on 26/09/2024

My overall experience with Dynamics 365 has been positive due to its robust integration with...

My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pros

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Jason
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Useful Tool with Many Features

Reviewed on 30/05/2024

It has all the features we need and is cost effective.

It has all the features we need and is cost effective.

Pros

We use it as out accounting software and ties into our other Microsoft applications.

Cons

Customer Service is hard to get in touch with and they are migrating to the cloud and it’s been hard to move everything over.

Jeremy
Jeremy
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dynamic for cleaning company

Reviewed on 4/09/2024

Very positive with constantly use and will definitely be a life time user

Very positive with constantly use and will definitely be a life time user

Pros

The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people

Cons

There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this

Christina
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dynamics products in work environment

Reviewed on 11/09/2024

Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt...

Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations.

Pros

It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.

Cons

I would like it if MS teams had more options/functions in working together with colleagues more actively.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daily usage

Reviewed on 8/05/2024

Pros

It's user friendly attitude. I use daily.

Cons

Nothing as of now is which I least liked it.