QuickBooks eCommerce Reviews

We have two retail websites on shopify, and sell wholesale using the b2b portal or entering orders on behalf of our customers, depending on their region.

Initially we found Trade Gecko (now QB Commerce) easy to implement and get up and running with. It's a pretty-looking interface, and at least on the surface, is quite easy to use. The b2b portal works well and our customers like using it to order their products.

The reporting is TERRIBLE. Want to see how many products you sold in the last 12 months. Oh - you can't. (We sell one product as a part of several bundles, all configured inside TG - reporting can NOT cater to this).

Are you wanting an inventory management system to - you know - manage your inventory? Don't bother. Trade Gecko lags so much we CONSTANTLY oversell. We aren't even super high volume yet (200-300 orders a day in a peak season release), and it can't keep up. SO frustrating having to constantly contact customers to explain why we oversold, and why our inventory is negative despite our settings being set to NOT allow overselling.

Don't even BOTHER trying to do a stock transfer. We make stock available at a specific type as a part of a new release, and spend weeks hyping this up to our customers - then Trade Gecko takes 2+ hours to receive the stock in?! Customers waiting, angry (understandably) and us rushing manually adjusting stock in and out to get it to work, only to find all our inventory numbers are DOUBLED when it eventually published two hours later. After going back and forth with support several times we were told that we can't stock transfer more than 2000 units at a time. TG isn't designed to do that. (SO... our full container shipments of 10,000+ items have to be split up because our system can't cope?!)

Honestly the WORST support experience consistently - SO many core functions missing, or don't work properly.

Some pros of Quickbooks eCommerce is that everything is all in one platform.It's a very useful tool and gives you some useful information.And is very quick to help you with our financial problems you may be having.

Some cons of Quickbook eCommerce is that I was having problems creating a account at first but got everything figured out.

With the online version of 08, it's simple to always have the most recent updates. The ability to share files is the precise tool an accountant needs to simply communicate the information required to maintain your books and submit your taxes. If you ever need it, you may easily access QuickBook loan funds as well as the 2008 paycheck through the program. Access is advantageous whenever and anywhere.

Some processes' naming conventions are a little intimidating until you figure out exactly where they are and what they are called. Features may be moved as a result of the upgrades, making it more challenging to discover them. There are occasionally problems with the online connectivity, as there are with any cloud-based applications.

Inventory management is excellent. So far, my company has had no problems with this.

There isn't anything to dislike. Quickbooks eCommerce is an amazing product and my company is grateful for them.

- Online Ordering Platform
- B2B Sales App (Useful for trade shows, although far from perfect)
- Capable & friendly customer service
- Constant development and addition of new features.
- Multiple Warehouses
- Multiple Currencies (We buy our goods in Japanese Yen)

- Stats are limited, for instance I would like to filter results based on country which isn't possible.
- In the Online Ordering Platform I can't manipulate the order of shown items, which can be very confusing for the end user.
- Occasional bugs (which are usually fixed fast, once they're up to speed) examples:
-- orders that are long fullfilled, keep popping up in the active overview
-- Multiple orders claim to have an unpaid balance of 0,01 or 0,02 cent, while the processed payment equals the invoice amount, resulting in a bloated unpaid invoices overview page.

If these are smoothed out, it's 5 star rating from me!

Fast and reliable website / webportal = cloud based
Ipad app
Intelligence functions
Magento connection
Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!

- Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories)
- 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request.
- branding & identity: limited invoice text = Terms and Conditions?
- branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment
- inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards
- inventory products: update existing products = not able to change the re-order points in bulk (CSV)
- inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants)
- inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B
- B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?

QuickBooks Commerce simplifies the order management process, from order capture to fulfillment. The intuitive interface enables easy order processing, tracking, and fulfillment, ensuring timely and accurate delivery to customersQuickBooks Commerce caters to businesses of various sizes and adapts to their evolving needs. Whether you're a small startup or an established enterprise, the software scales alongside your business growth.

As with any robust software, there can be a learning curve associated with using QuickBooks Commerce. Initially, navigating through the various features and settings might require some time and effort to fully grasp. However, the platform does provide helpful resources such as tutorials and support documentation to assist users in getting up to speed

"Excellent material for QuickBooks online for novices."

What do you enjoy the most?
QuickBooks' report creation flexibility is fantastic! I have complete control on the report's appearance, content, and data. It provides a simple and quick process solution for everything from accounts payable to accounts receivable for a smaller business. I can't attest to the efficacy of this application given we do not use payroll functionalities currently.

These are some frustrations?
QuickBooks includes a number of repeated functions. For instance, if you want to look up an account in your general ledger and it's on page three, you'll have to go back to page one and navigate through all the pages to get to page three.

Does what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).

There is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company

Tracking inventory in multiple locations

- Couldn't integrate with existing QBO account. Had to set up new QBO account and transfer all data, create lots of journal entries - was very time consuming and labor-intensive. Caused some financial discrepancies to resolve.
- Tax inclusive is not allowed - European sales are tax inclusive - can't import order with VAT included. Looks like the software is suitable for US only
- Supports accrual accounting method only. In cash - it's a mess
- Support - not knowledgeable enough - I could only call for support (now they have chat) and they always had to get with the back-end and every call was not less than 1 hour. At the end I would get a link for the training materials
- Inventory not synching timely sometimes - I have a screenshot proving that inventory on our Amazon account was 0 but Commerce still had quantities, I had to manually press synch
- Shipping line from Shopify orders is not coded to Shipping revenue account, but goes together with Sales revenue account
- When partial of the PO is received, not able to create a bill for the partial. There're only 2 settings: either bill created at the time of PO creation (for the whole PO amount - which increases your AP right away) or at the time whole PO received. It works only when PO is shipped as a whole.
- Staff doesn't have accounting knowledge. There has to be understanding that every commerce transaction has a impact on Balance sheet or PnL. Had to figure out lots of things by myself.

It's really easy to use. Simple but really complete software. UI excellent. top notch customer service, usually get response to problems in less than 5 minutes.

Does not support Spanish language. I think they should add Spanish and many other languages since it is not difficult to port and they would target a lot more customers.

I've been using trade gecko since it launched so I'm on a legacy plan. The pricing at the moment is a lot higher that what I payed when I started which is kind of a let down. They should keep old users with old pricing without removing them features, just don't add any new one too.