Google Workspace

4.7 (17,019)
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Collaboration app suite for teams

Overall rating

4.7 /5
(17,019)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.3/5

96%
recommended this app
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17019 Reviews

Rémy
Rémy
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Perfect Suite for every Business

Reviewed on 31/12/2024

Pros

Google in general stands out through its awesome UX, mass of tools and the usability for business of the in my opinion best Cloud Storage on the World: Google Drive. All those tools combined with Google Meet, the Calendar and more are so powerful, for a comparable low price.

Cons

I think that the Chat tool still needs a lot of work. Software like Slack or Zoho Chat are far more advanced and gives your business far more options.

Zoltan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Unbeatable for the price

Reviewed on 24/12/2024

Pros

We've used google workspace for our company and the software suite it provides for the price is simply unbeatable.

Cons

Getting into the deeper level settings is quite difficult to understand(permissions, analytics etc...)

Alternatives Considered

Microsoft Outlook

Reasons for Switching to Google Workspace

We were all used to the looks of Gmail and the Gsuite so it was a no brainer when we compared the two options vs. Microsoft's solution.
Benjamin
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

All of Google for professionals

Reviewed on 15/11/2024

As a professional or business owner, it's essential, but I believe it could definitely be improved...

As a professional or business owner, it's essential, but I believe it could definitely be improved for the "little guys".

Pros

It's fairly easy to set up and create a workspace, and the default settings and apps are very good value. Getting access to the entire Google ecosystem in a professional capacity is a great boon to productivity.

Cons

Unfortunately there is not a "basic" or "simple" Workspace setup; you're treated the same whether you're an independent contractor, or a multi-million dollar company. This makes it pretty difficult to get some things done, as you have to go in and tweak a bunch of deep layered settings, or find out that it's not really supported at all.

Alternatives Considered

Microsoft 365

Reasons for Switching to Google Workspace

I prefer using Google's app suite over Microsoft's, especially as an Android / Pixel owner.
Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool at a medium cost

Reviewed on 13/11/2024

Workspace is a great tool that provides us with easy ways to share and collaborate across our team.

Workspace is a great tool that provides us with easy ways to share and collaborate across our team.

Pros

Google Workspace provides us with the tools we need to run our business and collaborate in real time with eachother.

Cons

The price is a bit high. Google does like to prioritize features working for workspace though.

Alternatives Considered

Microsoft 365

Reasons for Switching to Google Workspace

Staff preferred it over the other options, so we went with the familiar product.
Madalena
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Google Workspace works great with other Google products

Reviewed on 31/01/2025

Pros

Google Workspace is integrated with other Google products.

Cons

Google Workspace should be more compatible with third party applications.

Nicki
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 21/01/2025

I really like Google workspace. Since we are a small company, we don't utilize all of the...

I really like Google workspace. Since we are a small company, we don't utilize all of the functions workspace has to offer.

Pros

The ease of use for each user is seamless.

Cons

Setup was a challenge. I didn't know the specifics on setting up our teams and what was involved with allowing their emails to work.

Alternatives Considered

Yahoo Mail

Reasons for Switching to Google Workspace

Google is easier to use and manage. I am more comfortable with Google and the options it has to offer.
Andrew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product, Poor Support

Reviewed on 14/12/2024

Navigating the software on my own there was much to be appreciated, but very little assistance...

Navigating the software on my own there was much to be appreciated, but very little assistance offered so wasted a lot of time trying to figure out what was available to me and how to access it.

Pros

Google workspace offered comprehensive integration between email, website, and even voice services that were very appealing for efficiency of access to all services in one place.

Cons

Despite several attempts to contact them there was no customer service whatsoever to assist with answering questions regarding the transition and requirements for a clean transition.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Essential Toolkit for Buisnessess.

Reviewed on 16/01/2025

Google Workspace is a reliable user-friendly and secure platform .

Google Workspace is a reliable user-friendly and secure platform .

Pros

Integration with Google Maps, Youtube , Google Forms , Google Meet and other third-party tools (Zoom). 2FA enabled security

Cons

Subscription plans are expensive . It requires stable internet connection for the operations.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must have for all online focused businesses.

Reviewed on 24/12/2024

For over 10 years am I using the Google Workspace, and the experience keeps getting better. The...

For over 10 years am I using the Google Workspace, and the experience keeps getting better. The latest roll-out of Gemini AI is a nice addition.

Pros

Easy to use, GMail-like feeling. All-in-one platform.

Cons

Almost perfect. More quota and space sharing.

Arpit
Arpit
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Google workspace is like no other.

Reviewed on 16/12/2024

Google Workspace has really improved my workflow and has helped in communication, file management,...

Google Workspace has really improved my workflow and has helped in communication, file management, and collaboration on projects. It's reliability, security, and the overall cloud-based productivity suite is like no other. Real-time collaboration in Docs, Sheets, and Slides are always handy, and I am already so used to these features.

Pros

First one is so obvious, its googles seamless integration of tools like Gmail, Google Drive, Docs, Sheets, and Meet all at one place. Works with almost all third party applications.

Cons

Cost of storage is slightly on the higher side for me.

Kieran
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and manage business email

Reviewed on 21/10/2024

Google Workspace for me has been a great tool to enable business email and user profiles. It allows...

Google Workspace for me has been a great tool to enable business email and user profiles. It allows me to get on with work without needing to spend big money on external IT providers.

Pros

Seamless way to manage business email and associated tools. Google Workspace makes it easy to set up business email accounts and user profiles without needing a lot of technical knowledge.

Cons

Some tools and systems do require Googling to find a way through them, but generally speaking I find the software is easy to follow and use.

Tom
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Workspace works! (After a little getting used to).

Reviewed on 13/11/2024

Overall, after getting through the learning curse, it has been a solid experience. We use it for...

Overall, after getting through the learning curse, it has been a solid experience. We use it for my wife's business as a speech and language pathologist, and it works great for us.

Pros

The ease of achieving HIPAA compliance, the easy of use for business, and the security of knowing that the workspace is always going to be there.

Cons

There were quite a few steps to getting it all setup. Not having prior experience, it required some research when it came to knowing what went where, definition of terms, and the impact of adding users on pricing.

Alternatives Considered

Microsoft 365

Reasons for Switching to Google Workspace

Price and ease of use, what with my wife having familiarity with Google products such as Drive, Gmail, Docs and Sheets.
Fernando
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best client management suite for its versatility

Reviewed on 17/11/2024

My experience has been great. Google Workspace provides a comprehensive platform to track, work,...

My experience has been great. Google Workspace provides a comprehensive platform to track, work, and automate my client files.

Pros

The integration of the workspace with its individual apps makes this a perfect client management software

Cons

What I like least is that sometimes the individual apps are not as intuitive as I would like.

David
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

The only workplace you need

Reviewed on 8/12/2024

Moved from Outlook and Office to Google workspace and the experience is definitely an improvement.

Moved from Outlook and Office to Google workspace and the experience is definitely an improvement.

Pros

I love Google workspace. All neccesary applications in one place, on any decide you can log into. Full sync and document access.

Cons

Tough question. Everything is pretty much as you would expect from Google. Compativoe and capable.

Anket
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"Efficient and Seamless Collaboration Tool"

Reviewed on 6/10/2024

Overall, my experience with Google Workspace has been very positive. It is a powerful, collaborative...

Overall, my experience with Google Workspace has been very positive. It is a powerful, collaborative platform that streamlines communication and productivity within teams. The continuous updates and security features have made it a dependable tool for managing business tasks efficiently. However, its reliance on internet connectivity can sometimes be a drawback, but it’s outweighed by the vast array of features that enhance day-to-day operations.

Pros

What I liked most about Google Workspace is its seamless integration of tools like Google Docs, Sheets, and Drive, which makes real-time collaboration extremely efficient. The cloud-based system ensures that all documents are easily accessible from anywhere, fostering a productive environment for remote teams. Additionally, its intuitive design and simplicity make it user-friendly, even for non-technical users.

Cons

The thing I liked least about Google Workspace is its limited offline functionality. While some documents can be accessed offline, the experience is not as smooth as when connected to the internet. Also, the storage space provided in some plans may not be sufficient for users who handle large amounts of data, such as media files.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A+ for Google Workspace

Reviewed on 14/10/2024

I use Google Workspace every day in my job - whether that is google meet, drive, doc, sheets,...

I use Google Workspace every day in my job - whether that is google meet, drive, doc, sheets, slides, forms, or even google site. It took a little bit to get used to using google after switching from windows, but now I absolutely love it and recommend it to anyone that I speak to.

Pros

It is so collaborative. I love how easy it is for myself and my work colleagues to share files and be working together on the same file at the same time. I've never encountered any issues with sharing work or updating documents when I am live in meetings. It ultimately saves me a lot of time as I can do things in real time and see the changes being made instantly and share those with whoever needs to see them!

Cons

As someone that has used the windows suite previously I do find it a little tricky to find all the features I am used to - and some functionality is missing altogether - like some the features around editing images in a google doc and some of the functions in a google sheet. I find I have to spend a little bit longer researching how to complete the task using the google workspace as some buttons, tools and functions are in different places or wok slightly differently

Girgis
Overall rating
  • Industry: Animation
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Option for Collaboration and Organization"

Reviewed on 30/10/2024

"My overall experience with Google Workspace has been excellent. I use it daily to organize my work...

"My overall experience with Google Workspace has been excellent. I use it daily to organize my work and share files with colleagues, and it has helped me streamline many processes and save time. The interface is user-friendly and supports effective teamwork."

Pros

What I like most about Google Workspace is the seamless integration between tools and the ease of team collaboration. Gmail provides excellent email services, and Google Drive offers sufficient storage for easy file sharing. Tools like Google Docs and Sheets are efficient and allow real-time collaboration on documents with others

Cons

"Google Workspace can be a bit pricey for small businesses or individuals. Sometimes, it requires an internet connection to access certain functions, which can be challenging with a weak network."

Overall rating
  • Industry: Media Production
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effortless Collaboration and Productivity with Google Workspace

Reviewed on 2/11/2024

My overall experience with Google Workspace has been positive. It provides a unified platform for...

My overall experience with Google Workspace has been positive. It provides a unified platform for managing tasks, communicating with team members and organizing tasks with ease. The ability to collaborate in real time on documents, spreadsheets, and presentations changed the way I collaborate with my team. I also appreciate the integration of Gmail, Calendar, and Drive, which makes it easy to access everything I need and helps me stay organized. Google Workspace’s intuitive design and accessibility from any device make it an invaluable tool for productive and efficient work.

Pros

The best part about Google Workspace is its seamless integration of devices that makes collaboration and collaboration work incredibly well. Features like Google Docs, Sheets, and Slides allow for real-time editing and sharing, keeping everyone on the same page and eliminating the hassle of version control I also like the deep integration with Gmail and Calendar, which makes organizing and email management is easy. The interface is user-friendly, accessible from any device, and ensures smooth navigation anywhere.

Cons

One of the drawbacks of Google Workspace is that some features require a strong internet connection, so productivity can affect performance in terms of connectivity. Additionally, while the tools are powerful, the lack of advanced formatting options in Google Docs and Sheets compared to dedicated software can be limiting for complex documents or spreadsheets Finally, files and folders navigating between multiple shared types can get messy over time.

Overall rating
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Google Workspace: Functionality that Increases Production

Reviewed on 9/11/2024

Overall, the experience with Google Workspace has been a good one. It provides some resources and...

Overall, the experience with Google Workspace has been a good one. It provides some resources and applications that help me quickly tackle day-to-day tasks with an easy-to-navigate interface.

Pros

It integrates a host of production apps, collaboration, and communication tools to aid workflow and business processes. Additionally, it supports several extensions that help keep me productive.

Cons

Google Workspace fails to have a dedicated illustrator tool on par with LucidChart, Vizio, or Illustrator. It is the one glaring issue that I have to go elsewhere to meet my business needs. JamBoard is ok but does not have all the features as some of the products that I mentioned.

Overall rating
  • Industry: Design
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

"Work area: An Amazing asset for Smoothed out Undertaking The board with Opportunity to get...

Reviewed on 12/11/2024

"My involvement in Work area has been both useful and extraordinary. The stage has given me a...

"My involvement in Work area has been both useful and extraordinary. The stage has given me a smoothed out and coordinated method for dealing with my undertakings, speak with my group, and track errands really. The connection point is instinctive and simple to explore, which permitted me to rapidly adjust and take full advantage of its instruments.

One of the most important viewpoints was the constant joint effort include, which empowered smooth correspondence and speedier navigation. This assisted us with keeping focused and improved our group's efficiency.

Pros

"Work area has really surpassed my assumptions! The site includes an easy to understand connection point that is not difficult to explore, hurrying up and helpful to find the devices and data I really want. I additionally love the coordinated design and assortment of administrations it offers, covering everything consultants and private ventures need for project the board and group coordination.

Something I appreciate most is the intuitive space for group correspondence. It makes conversations and thought sharing consistent, supporting efficiency and saving a great deal of time. Also, the reconciliation with other applications makes work more smoothed out, as the accessible applications adjust impeccably with present day work necessities.

On account of Work area, I've had the option to deal with my time and undertakings all the more actually, and it truly increases the value of my day to day work schedule. I enthusiastically prescribe it to anybody searching for an extensive work the executives stage."

Cons

"In spite of its many benefits, Work area has a couple of regions that could be gotten to the next level. In the first place, a few devices might require somewhat of an expectation to learn and adapt for fledglings, particularly the people who are new to project the executives stages. It would be useful to have more nitty gritty instructional exercises or onboarding advisers for make it simpler for new clients.

Another downside is that sure high level elements are locked behind higher evaluating levels, which may not be reasonable for consultants or independent ventures with restricted financial plans. Also, the portable application, while practical, some of the time comes up short on perfection and elements of the work area form, making it harder to chip away at the go.

Generally speaking, while Work area is a strong stage, resolving these issues could improve it an even encounter for a more extensive scope of clients."

Rachel
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use platform for your work needs

Reviewed on 19/11/2024

Overall, I really appreciate how much use I get out of Google workspace and how easy it is to use...

Overall, I really appreciate how much use I get out of Google workspace and how easy it is to use for each different function.

Pros

I like how many components there are to this platform. Truly a one stop shop to accomplish so many important tasks.

Cons

I have very little complaints regarding Goggle Workspace. Sometimes the settings section can feel a bit muddied but I appreciate the wide range of settings I can customize.

Heather
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST workspace on the market, truly

Reviewed on 28/11/2024

I love having everything interconnected in the Google Workspace. Gmail, naturally, but also Google...

I love having everything interconnected in the Google Workspace. Gmail, naturally, but also Google Drive, Google Meet, and Google Photos. Use every aspect of it daily at work, and it never lets us down.

Pros

Can't say enough good things about the Google Workspace! So glad this is what we use at our company. Fast, efficient, easy to use -- and exactly what I use in my personal life.

Cons

No cons. Love it! I have used other workspaces in the past at previous jobs, and I'm externally grateful we use Google Workspace here.

Tiffany
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NEVER BEEN EASIER.....

Reviewed on 30/11/2024

I can use google workspace to organize my business with tools provided to me by being a member....

I can use google workspace to organize my business with tools provided to me by being a member. Being able to reply to emails thru the software, helps owing a business less stressful and preparing for meets hasnt been easier.

Pros

Google Workspace provides a custom professional email for my business that includes collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, and Slides. And with Gemini for Workspace, I can boost my organization's productivity with the power of generative AI. Which helps in replying to emails when im to busy to answer them myself.

Cons

They dont have a yearly payments option. I would rather have a 1 yearly payment, rather than a monthly payment.

Anthony
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Google Workspace is the only space you need to work

Reviewed on 3/12/2024

There is an initial steep learning curve, but like anything else, practice makes progress. You will...

There is an initial steep learning curve, but like anything else, practice makes progress. You will eventually get it down and everything becomes a lot more clear and easy to manage.

Google has a ton of detailed but succinct documentation available online that walks you through everything step by step. If this is not enough to help you, Google Admin's built in customer support is always available and very helpful. Whenever I have had to reach out to them, I'm usually being helped by a support agent within 5 minutes either via live chat or on the phone. They always resolve my issues and are very good about reaching back out to you if necessary or if communication get interrupted. Google Workspace is a tool I use every single day at work.

Pros

I really love how Google workspace has an application solution for everything. Google Docs, sheets, slides, etc. They have everything from email with Gmail, remote video teleconferencing with Google Meet, or endless cloud storage with Google Drive, they really have everything and do it well.

Cons

The GUI or user interface with Google Admin and Google Workspace can be a little daunting at first. There are so many sections and submenus, you won't turn every dial to accomplish what you need, but they definitely have a knob for everything.

Rachel
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We use Google Workspace for everything!

Reviewed on 4/02/2025

Our overall experience with Google Workspace has been great! Easy to use, yet still professional,...

Our overall experience with Google Workspace has been great! Easy to use, yet still professional, limitless help articles, and fairly quick customer service for questions.

Pros

We love using Google Workspace for our dance studio business! Since a lot of our team are independent contractors, Google has proven the best way to share information with everyone, regardless of what type of brand or device they have. PC or Mac, Samsung or Iphone, laptop or tablet, etc, Google can be easily accessed and utilized by everyone. We use Google Workspace through SquareSpace (our website) and it integrates seamlessly.
- We use Google Forms if we need to gather precise information from staff or even to poll our clients. This ensures we get all the information we need since you can choose which questions to make mandatory. The forms are very basic, so they don't work for everything we need, but part of its user-friendliness is how simple it is to set up!
- We use Google Docs and Spreadsheets to easily store and sort through data. Years ago, before we found the database we currently use, we actually sorted client information and class rosters, etc, through Spreadsheets. You can also use it to easily convert Excel or Numbers files.
- Google Docs is fantastic if we are collaborating on a new stage production or event. We can share whatever ideas we have with anyone who has an email (doesn't have to be a gmail), and then we can quickly change the settings so that they can directly edit, or just view and/or leave comments. That is great when we want to see individuals leave feedback but not alter the original document. This is also a helpful feature when proofreading content, as is the ability to see revision history.
- And of course, Google Drive lets you organize and share all your docs, spreadsheets, or forms in an orderly manner.

Cons

I think further security measures within Google Workspace would allow more companies to utilize it, although there may be add-on features that could help with certain areas. For example, if you need to encrypt anything, you have to download the document or spreadsheet as a PDF, and then use your computer's settings to encrypt the PDF. It would be great if there was a way to do that simply from the original Google Doc or Google Spreadsheet itself. (Again, there may be an add-on for this that one could purchase.)

Also, Google Forms is very simple (which make them easy to use!), but there are some additional features that would really up their game. For example, conditional questions that jump a person to a certain question/section based on their answer, or a choice eliminator feature, where certain options are automatically removed from the list once an X number of people has selected it (like volunteer spots, or pick-up times). There are ways to work around this for sure, but we usually end up using another Form builder for specific and more complex needs like that.

Lastly, it would be great if Google developed more common templates within Spreadsheets that companies might use. They have a few for task/project management, very simple budget tracking, but nothing complex. They probably assume businesses will have someone developing complex spreadsheets, or that we can utilize a different program, but if they had more templates designed for small businesses, schools, etc, I'm sure smaller companies would find them very helpful. As it is, you can probably find whatever template you need by doing some research on YouTube or the internet.