Jobber Reviews

I love jobber is so easy to use and they always help me and helped grow my business

The customer service is slow to
Answer calls

It helped my small business become organized

I wish there was a tab for estimates. Such as scheduling an estimate with a customer, where than I can turn that into the quote
Also wish some how the customer reviews can be turned into google reviews

I liked that it was simple, and that it was intuitive.

Job scheduling was horrible. I found the reports to be too simple.

The ease and comfort of quoting Jobs, accepting payment and managing payments

The ability to do payments for jobs. I would like the opportunity to bill jobs easier in stages

Jobber is hands down the best CRM platform making the communication form service provider to customer seamless!

I dont have any negative feedback at the moment!

Mapping & the overall packaging of product. In addition when they do make a change it makes it a better product.

At times uploading photos on site drop from the process and when the techs go back to look their not there.

optional line items for quotes makes it super easy to offer more services without having to type up multiple quotes.

text messages from the crm doesnt always go through. example sending quotes/invoices through text message

Love the ease of use and how it helps streamline our estimating and invoice processes

There isn’t anything to complain about. Great service

The Ease Of Use, the customer portal, the workflow from client inquiry to job scheduling and billing

When you have an issue or cancel, all your data is locked away from you so if you dont have a daily backup you could lose all your client information that is in the system

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Everything is linked making it easy to track and make changes. We also are trying the marketing suite out, which so far is very user-friendly.

Not all features are available on the app, so we have to wait till were back in the shop or log into the desk top version. Also, it would be nice to be able to drag and drop photos instead of having to download then upload them.

It's really easy to use and to manage the crews and the schedule. Customers when they pay with a credit card it's just really easy and fast to get the money on your acc.

The app doesn't have all the features of the online, and I think that the marketing features should be included in the Grow plan.

Jobber has made scheduling, quoting, invoicing, and communications with clients easy and all in one place. The reports provide detailed insights on almost every aspect of your businesses finances, growth, and performance in several other vital areas.

The lack of being able to create a service agreement within the quote so that clients can accept the quote and agree with our personalized service agreement at the same time. Due to the lack of this feature, we have had to spend over $300 per month on DocuSign purely based on the number of envelopes we send per month,

Jobber is a tool that works well out of the box. Having worked in complex health and manufacturing organizations, I have seen firsthand what sort of messes happen when the software as seen as the solution to all operational facets. Jobber works well to support companies that have good standard processes. It is also priced in an extremely accessible way for small business to get the advantages of such a complete field service management tool. They are savvy in that they can make money on credit card transactions but also provide this seamless transaction experience with the lowest transaction cost that we have encountered.

Change orders, pulling quoted options to a job, being able to update a job location once the job is created. Small inconveniences that we have workarounds for until the functionality is added.

How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.

The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!