WebEngage Reviews
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32 Reviews
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Must use this tool for better customer engagement & retention
Reviewed on 26/03/2023
Pros
WebEngage has been an invaluable tool for our business. We've been able to design logical workflows that help us engage with customers through push, SMS, and WhatsApp notifications. The platform is intuitive and easy to use, and the customer service team is always available to answer any questions and help you to solve your business problem to drive more conversions.
Cons
The integration process can be a bit tricky some times require additional help from customer support, but the customer support team is always there to help me out. Overall, I'm very happy with WebEngage!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
webengage for all you marketing automation and customer data platform needs
Reviewed on 21/12/2023
It has been great integration webengage with our website of customer journey analytics and i learnt...
It has been great integration webengage with our website of customer journey analytics and i learnt a lot in this process , We moved to webengage from gamooga ab its very smooth transition easy to use for marketing team and fulfils marketing requirement
Pros
1.their customer data platform
2.its ease of integration with other tools like bigquery looker studio
2. Customisable dashboards
Cons
Service - there support team is very difficult to handle they do not understand requirement
- Industry: Cosmetics
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review - Amit Desai - MyGlamm
Reviewed on 5/04/2022
Pros
Panel is very user friendly and highly customized.
Cons
Segment level reporting and funnels are not possible, majority of Analytics are based on Event and not on users
- Industry: Market Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Engage your user with all channels with WebEngage
Reviewed on 19/06/2021
My experience with WebEngane is excellent. After analyzing WebEngage, we decided to go ahead with...
My experience with WebEngane is excellent. After analyzing WebEngage, we decided to go ahead with this tool. We don't require any additional tool any channel. WebEngage provide us all at one place. Now our customer journey is more powerful and our reach has increased dramatically.
Pros
With WebEngage we get all channels like Email, Push notification, SMS, WhatsApp and many more at one place. We can use all this cannels to engage our audience. WebEngage comes with excellent Analytics feature. We data to check deep insights and can analyze for creating marketing Strategy.
Cons
Found difficulty to create dynamic email templates. Very few pre-built email templates available in Library.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Kind of must have tools for marketing automations
Reviewed on 30/11/2022
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and...
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and send hyper-personalised cross-channel communications to customers. We use to target our customers in all three channels depending on user behaviour.
Pros
UX is just fantastic; it makes it easy for anyone to get started. It's more inclined towards marketing and automation. The user journeys combined with cross-platform marketing are killer. We had literally improved some of our key product metrics like onboarding, churn etc just by sending personalised notifications/banners/offers using it's journeys.
Cons
Product analytics can be improved a bit so that I don't have to pay a hefty price for multiple tools across this segment.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
It is simple, affordable and effective to use WebEngage
Reviewed on 17/09/2022
Pros
It is easy to use WebEngage's platform. The best part of WebEngage is creating personalised Push notification with different layouts and customisation ability. With WebEngage we are also able to send Push (App and Web both), SMS, Email, WhatsApp to users under one platform.
Cons
It takes more than usual time to create Live Segments. Face integration challenges. There is lack of Customer support post-integration.
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
This is simply a great tool for marketing Automation.
Reviewed on 28/10/2017
- Customer re-targeting
- Promoting flash sales to a large TG
- Personalized communication
- Customer re-targeting
- Promoting flash sales to a large TG
- Personalized communication
Pros
- Comprehensiveness of offerings across multiple channels of communication
- Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries
- Value for Money. Great pricing as compared to other tools in the market
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
As the name suggest, WebEngage is best for Website Engagement
Reviewed on 1/05/2022
Pros
WebEngage supports multiple channel WhatsApp, SMS, push, email, Google and Facebook all at one place. It help us to segment audience and identify user existence in top, middle or bottom of the funnel. Supports multiple GTM, API and SDK integration. WebEngage stores custum events performed by users and if required it support to export the data to google cloud platform.
Cons
Creating Live segments takes more then the usual time. On Site-notification doesnt work exactly when it is required.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Fantastic product, super supportive team..
Reviewed on 7/03/2018
Pros
Big pros
Customized segmentation
Journeys
Ability to do deep personalisation
Super supportive team
Deep understanding of ecom
Cons
Segment generation should be real time
Funnels can be more detailed.
Cohorts can be more exhautive
I understand above are part of the roadmap.
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great team to work with, I havent seen such good implemntation and post implementation support...
Reviewed on 24/01/2018
Pros
support team is great. the product is easy to use and does help in addressing some of the challenges.
Cons
i would like to see a lot more analytics. it would lead to better rentention strategies all throughout.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Seamless CRM Tool
Reviewed on 20/12/2021
All in all its a good tool for CRM Automation and helps us define user journeys effortlessly.
All in all its a good tool for CRM Automation and helps us define user journeys effortlessly.
Pros
The Ease of User Journey Creation, Notification Delivery, Cross Channel Attribution and Analytics are some of the things that makes this tool better than many others in the market.Email Marketing in particular is better than othe
Cons
The UI is a bit complicated to understand and needs a proper walkthrough from experts. Notification Delivery rates suffered when we achieved scale.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Webengage is good in Online marketing Field
Reviewed on 19/10/2021
Pros
Tempaltes and quick respone in events capturing
Cons
Segmentation, Time take to create segment is pretty high
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All-in-one software for marketing automation
Reviewed on 11/03/2022
Pros
It was one of the best platforms which provide CRM, Marketing automation, Email marketing, and campaign management options. Very simple and easy-to-use tool. The interface is also very user-friendly.
Cons
Sometimes, downloading reports takes a lot of time. This needs to be worked on.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A simple & efficient Marketing Automation software
Reviewed on 5/06/2021
The simplicity of the UI helps in visualizing your CRM data in a way that will help you understand...
The simplicity of the UI helps in visualizing your CRM data in a way that will help you understand key gaps in your current workflow. It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.
Pros
Customer analytics was a major pain point for us and Webengage really helped us in structuring our CRM data to build intelligence. Then it used that data to automate workflows basis user journeys with a very straightforward UI. A brilliant marketing automation tool.
Cons
Decision making can also be automated with the data the tool collects. Webengage needs to upgrade itself and make direct recommendations to the business with the data it has collected. This will minimize human intervention and will increase productivity.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It helped improve our sales conversion by 65%!
Reviewed on 26/10/2017
Pros
We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage. One of our primary criteria for the tool was the the tool needed to have integration with Segment.com. All of our data was already being passed onto Segment.com and we did not want to make another tech integration. Since Webengage had this integration, it was fairly simple to get started with Webengage.
Webengage also offered a very useful and unique feature of customer journeys. This was our second criteria which we also could find in Webengage. We automate our marketing by defining rules such as, send SMS to a user if a user has signed up but not proceeded ahead within 5 days, wait for 2 days and then send an email, if user does not click this email, send a push notification, etc. This is by far our most used feature, which nicely incorporates all other features of Webengage.
Cons
UI of the in-app and onsite notifications can be improved.
Some of the conditions that are set for these notifications some time do not work which leads to users being shown the same notification multiple times.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Its a easy to use Software, with loads of features.
Reviewed on 16/01/2018
Pros
Very easy to use and helps making marketing campaigns at run time. We don't need to depend on the tech team to build the campaign for us. With Web Engage this happens in a few mins.
Cons
It does not have any feature to compute. Eg. Doing product price comparison's etc. I suppose its part of the upcoming features.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage
Reviewed on 22/09/2017
We really struggled to find an affordable automation tool for Email & SMS, that had good API...
We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that.
It packs the punch of big automation systems like Marketo, Eloqua or Responsys. But is much cheaper and tech stack is way more startup friendly.
Post WebEngage, we have much better control over targeting when it comes to communication. By sending right content in the right context, we have seen improvements all across the funnel.
Pros
Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business. Most tools swung one way or the other, made for developers or made for people who didn't care about APIs. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.
Cons
The pricing model discourages experimentation and creates road-blocks in terms of on-boarding. For a tool which doesn't actually send emails / messages (they have integrations with all leading senders), the pricing is too steep based on number of active users / events you can send.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product for marketing automation & educating users
Reviewed on 30/01/2018
Pros
- User Journey is surely one of the best feature about this product. It serves as a single tool for all customer touch points with the use of segmentation and easy tracking of conversions.
- Client support is excellent, and the support staff is available whenever you need them.
Cons
- Better Analytics & Reporting
- Ability to make changes in the Journey without having to stop it and then make changes along with functionality of A/B testing for journeys should be there.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A platform which empowers marketing to create large scale campaigns without going to the...
Reviewed on 19/09/2017
Cross device, cross platform, integrated and instantaneous campaigns on customer actions.
Cross device, cross platform, integrated and instantaneous campaigns on customer actions.
Pros
User journeys is the main value generator for marketing guys. Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven. Client support is awesome
Cons
The response time on dashboard UI is slow.
The SDK is heavy to be integrated in client. But segment integration can take care of that. Still some code review is required on the app
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Web-engage has capably delivered in helping us @ eXtra.com engage better with our customers.
Reviewed on 20/09/2017
Exceptional customer engagement capabilities
Exceptional customer engagement capabilities
Pros
Excellent customer targeting/re-targeting capabilities.
Clear and precise dashboards and back office.
Round the clock customer support.
Quick time to market.
Cons
Can improve on some extended functionalities and validations on forms which inturn would help build more intuitive surveys.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
A good MarTech tool for beginners of SMEs (if they can afford it).
Reviewed on 24/04/2018
We were able to utilize our technology team for our core business; leaving martech related...
We were able to utilize our technology team for our core business; leaving martech related development to Webengage team.
Pros
Easy to use and set up journey's once their script and events are in place (no technical knowledge required).
Cons
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We are using WebEngage to monitor and educate our users.
Reviewed on 12/09/2017
A more educated user base.
A more educated user base.
Pros
Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.
Cons
The initial use is overwhelming with so many features available. In addition, based on my initial experience it also appears that every detail needs to be thought through and should the user's journey change, it requires a re-build of a new Journey when only an edit to existing Journey might be required.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good product
Reviewed on 12/09/2017
Single platform for Web and app, really good product,
Single platform for Web and app, really good product,
Pros
Automated campaigns, notifications and one single platform for Web and app. I am using webenagge last 18 months and I am really satisfied
Cons
Segments, it should be more simplified, we should able to choose users depending on the acquisition source (Google /Facebook /affiliate)
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Webengage enabled us to increase our conversion rate by automating retargeting campaigns
Reviewed on 10/11/2017
Pros
Ability to put across anything on website or run campaigns without dependencies on tech team. Also, the account managers are really helpful and provide all the implementation help.
Cons
Some more ability to customization would be great. Or bigger set of templates in the gallery will enable users to be quicker in implementation.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Creating retention and cohort marketing campaigns has become easier with WebEngage
Reviewed on 27/09/2017
Pros
The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.
Cons
Starting up can be a little overwhelming; Will easily take upwards of 3 months to get started even with active deployment efforts.