Zoho Campaigns Reviews
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298 Reviews
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extraordinary tool at budget price
Reviewed on 16/10/2023
Now I can add more contacts with maximum monthly sends
Now I can add more contacts with maximum monthly sends
Pros
Extraordinary tool for email marketing to send bulk emails. Its the only tool with more contacts plus more send at a budget price
Cons
They have premium templates but they can add few more
Alternatives Considered
BrevoReasons for Choosing Zoho Campaigns
priceSwitched From
MailchimpReasons for Switching to Zoho Campaigns
price. maximum monthly send- Industry: Biotechnology
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best option email marketing for small business
Reviewed on 29/06/2022
Wide verity of options available in the tool and their constant improvement of the product. I can...
Wide verity of options available in the tool and their constant improvement of the product. I can campare the tool which I was using in 2009 and the difference now. There are more in terms of features introduced and look and feel of the platform has been changed a lot. This is one of the best Indian based platform for small and medium business
Pros
Continues improvement of the product and more number of features available to manage your email marketing campaigns. the ability to test the dynamic content is one of the good feature they added to the list. Predefined automation flow which sync with CRM toll is one of the great feature.
Cons
Sometime, the platform runs slow. It's really pain to manage when it perform very slow. Some of the templates looks good on the platform where as the same have issues. Specifically the compatibility across multiple email platforms need to be improved.
Alternatives Considered
SurveyMonkeyReasons for Choosing Zoho Campaigns
We used to face the campaign get block and reason they state as spam. It get hold for some time and we used to connect with support team multiple time.Switched From
MailchimpReasons for Switching to Zoho Campaigns
We started used way back in 2007. That time we used to have all the features for free and Zoho is the first option use to chose and also we were using Zoho CRM before we start using the campaigns.- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Does NOT sync well with its own CRM product!
Reviewed on 2/08/2018
For the price, its stated complement of features is good. The fact that it does not FUNCTION as...
For the price, its stated complement of features is good. The fact that it does not FUNCTION as stated and it's almost impossible to get in touch with someone who is able or willing to help makes it, in my opinion, basically worthless.
Pros
In theory, having a CRM and Campaign product from the same company would seem to be ideal, right? Seamless integration, real-time syncing, etc. Or at least that's what we had hoped to experience.
Cons
The CRM and Campaign modules DO NOT sync in a timely or accurate fashion. We have had multiple campaigns put on hold, have had a hard time reaching anyone in customer service, cannot get anyone on the phone or to answer an email in under a week, people have opted out and yet continue to receive emails, and on and on. Reporting is buggy, syncing is laggy, the fields don't match between CRM and Campaign, etc. We have heard "hmmm, that's weird" from customer service when describing the problems we've encountered. We've been given business cards from Zoho employees we met IN PERSON with phone numbers that go to unattended mailboxes and we can reach no one. It's by far the least satisfactory software and customer service experience I have been party to in my life...and I have worked for a software development firm as well as in technical support for a peripherals manufacturer.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Zoho Campaigns review by Jen
Reviewed on 1/04/2023
Pros
Recent face-lift made it easier to work with. There were new anti-spam updates too.We got new subscribers by using their embedded forms. The product is easy to use but has help pages at the ready just incase. I had no problem with custom fields and that was a relief.Integrates with the Zoho-verse of products.
Cons
Price can spiral if you don't keep track of your "credits", there are better contenders in the value for money category.
Reasons for Choosing Zoho Campaigns
The idea of an all inclusive platform was appealing. I was not unhappy with campaigner at all, wanna make that clear.Switched From
Campaigner- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Value
Reviewed on 29/08/2023
Since we've begun using Zoho Campaigns we've found the initial setup to be pretty smooth. The user...
Since we've begun using Zoho Campaigns we've found the initial setup to be pretty smooth. The user interface is helpful and intuitive when setting up campaigns. Zoho Campaigns has allowed us to reach more leads than ever before and has kept everything very organized so we know what is going on.
Pros
Zoho Campaigns is ideal for small to medium sized businesses who want access to big business marketing tools. They make it very easy to setup contacts, create campaigns, and track campaign performance. Before we using a very manual process, but Zoho and streamlined everything and made it very simple.
Cons
The Zoho training was not the best, but we found that we are able to learn most of the features on our own and have been happy overall.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ZOHO Campaigns- Why use anything else?
Reviewed on 19/09/2023
Easy to use. Great and quick support.
Easy to use. Great and quick support.
Pros
Easy to learn, use and access. I like the integration features.
Cons
None at this time. I've used other email marketing software and this is the best
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sms marketing
Reviewed on 4/10/2023
Pros
I use zoho campaigns for Sms marketing and it gives the best outcome because Sms message easily reaches to anyone in the short period of time
Cons
Zoho campaign simplifies marketing in the way that Sms marketing is easy to do
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Powerful email marketing campaign management
Reviewed on 20/09/2018
Zoho Campaigns is a powerful email marketing manager that tends not to get the same kind of...
Zoho Campaigns is a powerful email marketing manager that tends not to get the same kind of exposure as the better-known autoresponders and martech products, but it should definitely be on the radar of any SME planning to run their own email marketing in-house.
Zoho Campaigns will need a lot of configuration initially (as would any similar product) to get your branding, workflows and compliance details set up, but once configured it would be possible to delegate a lot of the day to day running to non-technical staff.
Zoho has done a lot of work on GDPR compliance, can handle consent campaigns and self-serve subscription preferences well.
Zoho Campaigns can be used as a stand-alone product, but is also included in their Zoho One suite offering which is fantastic value for micro businesses if you want to take a different route from the Microsoft Office 365/G Suite mainstream. The integration with
If you are just sending out the odd newsletter to a small list, you probably don't want something that has the sophisticated options that Zoho Campaigns offers.
However, if you are a business looking to manage, test and optimise your email marketing or if you are planning to take your email marketing in-house from an agency - and you have the knowledge and experience to be able to configure it - Zoho Campaigns could be a good solution.
Pros
- integration with G Suite and Zoho CRM
- nice analytics dashboard
- A/B Testing
- Personalised content
- Includes features normally only found in much more expensive martech products
- Good solution for handling GDPR compliance
- Easy to configure sign-up forms on web pages, e.g. in Wordpress
Cons
- Lots of options to configure; expect to spend quite a bit of time getting this setup initially
- Some newsletter templates not brilliant, so expect to spend some time getting the look and feel you want
- Interface not always as intuitive as it could be
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital Marketing HQ Platform
Reviewed on 4/05/2024
Pros
Tremendous sales analytics and optimisation.
Reliable cloud CRM for optimum customer engagement.
Customer retention and prospects gain.
Cons
Nothing to complain because it fully meet all.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Engaging Email Marketing Software
Reviewed on 23/11/2023
I like the user-friendly interface; it makes it easy for all my team members with little or no...
I like the user-friendly interface; it makes it easy for all my team members with little or no technical background to use it.
Pros
The integration with Zoho CRM provides cohesive environment for managing customer data and executing targeted campaigns.
Cons
I find the pricing structure of Zoho Campaigns to be complex, and cost can increase based on factors such as the number of subscribers.
- Industry: Graphic Design
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A power tool... when it's working properly
Reviewed on 22/12/2020
Overall, the experience has been good, but it's taken a lot of work to get to this point. Admittedly...
Overall, the experience has been good, but it's taken a lot of work to get to this point. Admittedly, we may be stretching the system a bit more than the average user, but we're not doing anything groundbreaking. I've had to (through testing and trial-and-error) get everything working myself because often times the first-tier of support doesn't understand the software that well. Second-tier support has almost always been extremely helpful, but you're usually stuck waiting a couple days to hear back from them.
Pros
We're using workflows in Campaigns to send automated messages based on customer data, and have created quite the intricate web of workflows over the last year. While it's taken some trial-and-error to get things where we want, we have a 12-week long program that runs without any user input, allowing us to focus on elements of the program that DO require our attention. One of the main reasons we went with Zoho Campaigns (and CRM) was the monthly cost compared to other options.
Cons
There are occasional times when the workflows fail to run properly, and this causes me MAJOR headaches. For example, I have a weekly workflow that starts on Tuesday morning with an email, then sends another email on Friday, and finishes with a move to the "next week" workflow the following Tuesday. If the system hiccups and "misses" the window for that Friday email, the user sits in the workflow until NEXT Friday, and does not move on to the next week as they should. As a result, I've had to build failsafes into my workflows that allow me to manually force folks into our out of weeks (ugh!).
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Started my Email Marketing carrier with Zoho Campaign
Reviewed on 27/04/2022
Pros
I started my email marketing carrier with Zoho Campaign. The user interface is simple and easy to use. We can integrate this with Zoho CRM. Easy to upload contacts, Create segment, Manage unsubscribers and check user activity. Best fit for sending regular newsletter.
Cons
The majority of emails sent end up reaching SPAM or Promotional folder. Takes more than usual time to complete IP warm up.
Alternatives Considered
Mailchimp- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Product
Reviewed on 10/10/2023
Zoho Camapaigns are our go to email marketing solution that we use to send updates to our customers.
Zoho Camapaigns are our go to email marketing solution that we use to send updates to our customers.
Pros
It's native integrations with Zoho CRM another zoho ecosystem, are amazing. We are able to use these tools to dynamically segment our users and send them the weekly and daily news reports that you want to send. Also, the automatic unsubscribed users across all the email list is also a great feature so we don't annoy our users again and again who want to be removed.
Cons
Maybe one thing that I dislike about Zoho campaigns is that they could actually work on a lot more customization and it comes to graphs and charts. But then maybe this is very specific to my industry, but I think adding on top of that would be super useful for us.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best ever software used for Email Campaigns
Reviewed on 25/11/2020
Yes I am using since late 2017 and day by day they are improving their features. Their customer...
Yes I am using since late 2017 and day by day they are improving their features. Their customer support is amazing. I never seen such amazing support provide by any other company.
Pros
There is whole bunch of features they have placed for email marketing campaigns, we used templates where advanced design with call to action segment added, we just putted our information and created our campaign.
There is integration method works very smoothly
Cons
As such I haven't discovered, but yes they can add more IT & Web Services related templates, so user will easily pickup their desired design in that particular field.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use email marketing tool
Reviewed on 12/06/2021
When you are already working with Zoho CRM it makes it easier to send campaigns and have a better...
When you are already working with Zoho CRM it makes it easier to send campaigns and have a better database management.
Pros
It is easy to use, you can create your own HTML campaign, use a template or the drag and drop builder. If you use it with other Zoho products you can sync the database available or upload you own. You can schedule the campaigns in your time zone or in the recipient time zone.
Cons
The drag and drop has some bugs from time to time and the platform performs better when you use it with other Zoho products.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Best Platform for Small Business
Reviewed on 14/02/2023
Always be ok, nothing to say about it.
Always be ok, nothing to say about it.
Pros
Integrations with CRM and another solutions Zoho like: Zoho Sign, Zoho Bigin, Zoho CRM and Zoho Mail.
Cons
Automations with channels. Using WhatsApp, SMS and Emails integrated.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ZOHO Campaigns manages 8,000 person newsletter
Reviewed on 5/03/2019
The team at ZOHO Campaigns have been very responsive to any questions. I also like that once you...
The team at ZOHO Campaigns have been very responsive to any questions. I also like that once you build up a list you can manage the list in Campaigns. Overall been very easy software to use on a daily basis.
Pros
I use ZOHO Campaigns to send out a daily 8,000 person newsletter. I have used ZOHO Campaigns for nearly 10 years for my newsletter. What I like is the ability to cut and paste HTML content into a template and create the newsletter in a couple of minutes.
Cons
I would like there to be more subscriber reports in ZOHO Campaigns. Perhaps could be a way we could customize the subscriber reports a little better.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for email marketing
Reviewed on 19/10/2023
We have been using zoho campaigns from last 16 months and find it quite useful to deliver our email...
We have been using zoho campaigns from last 16 months and find it quite useful to deliver our email campaigns. Its dashboard is very easy to use and even a newbie can handle it efficiently. We found Zoho deliverability of best class and we are getting more than 25% open rate for most of our campaigns. Highly recommended
Pros
Easy to use.Less expensive Contact management is of best level.Campaign reporting is in very detailZoho support staff responds quickly.
Cons
Can offer some discounts for long term users.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Weak and Confusing Marketing Tool
Reviewed on 22/11/2023
Support replies are terrible and never really help either the problem had already happened and fix...
Support replies are terrible and never really help either the problem had already happened and fix is not needed or they just confirm that there is an issue.
Pros
It is versatile and strong. Zoho campaigns has a lot of functionalities and connections to other Zoho tools.
Cons
It is not reliable in formatting, deliverability, reporting.
The emails will look worse than from the competitors.
There is no custom localization.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zoho Campaigns Review Published & Established by Esther
Reviewed on 1/05/2024
Pros
Zoho Campaigns enables me to schedule and send mass messages to customers in real-time.
Cons
It offers few templates for creating and personalizing messages.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campaign Management in your budget and easier to use
Reviewed on 9/10/2023
Pros
All features like contact management, campaign management and engagement monitoring all are great.
Cons
Didn't face any issues as such which can be listed under cons.
- Industry: Environmental Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I used Zoho campaigns for comercial purpose, sending offers and tracking them
Reviewed on 24/07/2018
efficiency and performance in the sales process
efficiency and performance in the sales process
Pros
Zoho campaigns is a useful tool without license, you pay per use so that is a great advantage if you want to monetize your sales Budget as a direct cost. The way to billing is as a prepaid bonus that allow you to sent a certain numbers of email. Other funtionality quite interesting is the templates because you can reuse email frammes and later on edit them. That sabe a lot of tiem and money.
Cons
I am not happy at all with the feasibility of the tracking tool. I could test it againts other apps like Google Analytics and the results were significant differents. Than make me think that the utility last less time.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 17/09/2019
Overall, we are happy with the program compared to franconnect.
Overall, we are happy with the program compared to franconnect.
Pros
We are able to customize our campaigns to do exactly what we want. Automated emails is essential drawing interest for our different franchise brands.
Cons
My role isn't creating the campaigns but I know sometimes there are errors that wrong emails get sent out. May be user error on our admin.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy email managing
Reviewed on 6/05/2022
Pros
I love that it is easy to integrate with a lot of software that we use. It is also very easy to use and navigate
Cons
I think that they can improve on the amount of immediate (real-time) sync that they have as this would make it easier for users to get work done quicker.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I like the Zoho Camaign because I can integrate, use and create a campaing in very easy way
Reviewed on 18/06/2018
Easy to use, integrations and the effective it is when sending email campaigns
Easy to use, integrations and the effective it is when sending email campaigns
Pros
I love this software because it allows me to send massive email campaigns for an incredibly good price, it is easy to use and, best of all, you can synchronize it with your CRM database, allowing you to create much more effective marketing campaigns based on the information of your database
Cons
The monthly payment is a bit high for the number of shipments allowed per month, I would like it to be more economical and second, improve the platform a bit since it looks a bit old compared to other services