Userlike Reviews

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

- Easy to use
- Top support
- Working without problems
- Clean interface

- Some special features are missing, e.g. prioritising chat partners

I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.

I need a special chatroom for every client. For example I create chatroom and share just link.
And special good price for freelancers.

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

easy to use, organized, and retard proof.

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone!

I believe Userlike does what it promises, and, as such, there is nothing I least like about it.

Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder.

Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project.

Live chat on your website really helps attract more people and sell more

The support team could be more helpful but overall happy

Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice.

nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say?

very easy to setup on server and use (takes minutes)
lots of options for look & feel, very good look & feel
operator console very complete and intuitive

operator console is only web based (not the best option in my opinion in many cases)
integration with usual IM chat tools possible but awkward
a bit pricey and not very flexible on purchasing options

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

If you need the bells and whistles of a chat program; this is the program to use.

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc...

Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case.

Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.

No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.

I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market.

Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version.

Features are good, easy and very quick to understand with no complexcity

Too good, everything is good, performance is good