MYOB Essentials Reviews

MYOB will polished with lots of mine integrations and options.

There are a number of different portals with different purposes and I would get lost sometimes navigating the various sites.

As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.

We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.

Easy to use interface with quick access to each area of the program.

Program can be expensive and costs per computer

easy to use ,A very easy to use and follow accounting software, the flow of information is easy to follow

I have been using the MYOB Essentials purely for payroll of a bout 10 employees. I find the customer service frustrating as it seems impossible to actually speak to anyone.

Easy to use and can have detailed accounts set up,at 4 levels
Reports are set up so easy to use out of the box
Great program in box

From an audit perspective not great as you can renter things without an audit trail
No reporting flexibility

Very detailed, Easy to add transactions.

I found the software was not very “user friendly” especially as someone who isn’t the greatest at Bookeeping, the terms (words) and navigation was very hard sometimes. I ended up switching to Quickbooks.

I liked the layout of the software. It is generally easy to use. The colour palette and general design is quite pleasing to the eye.

It's quite expensive for a small business and of course they hide a lot of information before you purchase. At per month I could not enter more than 5 expenses per month! Ridiculous! Had to upgrade! Cancelling you account is very difficult and they will try and screw you out of every last cent. I will never ever use this company or software again. SO ANGRY at the account closing process. They might have stolen but it has cost them a customer and I will tell everybody I meet to avoid that software and company like the plague!

This software has made my bookkeeping so much easier, faster and even more accurate. I like when they change a function, that they teach u how to use it with little instruction pop ups.

I find that the dashboard figures aren't always accurate with my bank accounts. Sometimes the layout can be confusing.

Reconciling the bank, making invoices and categorising expenses is easy

There are a lot of desktop versions of MYOB and it can be seriously confusing trying to figure out which version you need to open when you receive and client file.

Great import feature for bank accounts (main bank accounts are available - some smaller banks are not able to auto import)
Simple payroll functionality
Easy account reconciliation

There is no simple search facility across the database - you have to enter each screen to perform a search
Reports are hard to find and dates are

Commonly used across small business which makes it easier to find bookkeepers who have experience in it

Needs to have a major overview from a features, functionality and user experience perspective.
Nearly no new features in 15 years.
An upgrade in technology, but delivering using out-dated tech stacks and restrictive implementation.
Not a wonder people are moving in droves to other products.

Easy to use for a small business. Its web based so you dont need to install any software, and you can use it from any location where you have internet access.

Import and export data options VERY limited. Can only import items and contacts, can only export a account and journal summary for your accountant. This means you cant use Essentials with a 3rd part system, or export your data if you later decide to stop using Essentials, effectively locking you in. Would make it difficult for a growing business to upgrade to a more advanced accounting system, you would need to manually enter all your records from scratch.

Taxation reporting

Customer service

There is nothing I like about MYOB, a product which I have used for 15 years. I'm locked in and cant move.

Every thing. Customer service is non existent and its way over priced.

The software is easy to use, and user friendly. It gives plenty of instructions, and it is easy to show a new user the basics

Cheap, easy to set up, basically does the job that you need it to do.

Once on it, you cannot graduate to Account Right Live or other products if your organisation grows. You are basically stuck on a sub standard product.

App ecosystem is not robust.

- Easy to signup and simple setup to get things started
- Pricing - Special offer for new start ups
- Invoice reminders
- Invoice templates look very professional
- Invoice shows when customer / vendor have viewed (SUPER HELPFUL)
- Intray for emailing receipts and tracking

- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.

Good basic internal controls so novice bookkeepers can run day to day.
Easy to install and set up.
Reasonably cheap for what you get.
Handles GST well.

Not the best for Job costings.
Payroll system ordinary serious reporting drawbacks as far as information flow to the General Ledger.
Tends to freeze in reporting production which can lock out users.
Support service is very poor, you get the feeling the staff could care less in resolving issues.
Interactive screen supports not used you have to send a file and wait for a response.
Wait time on the phone for support is very bad.

Reasonably easy to use but have found Xero to be much better in almost every way.

Limited features and limited expandability compared to Xero. No was to have a back up of accounting file on your computer. If or once you decide Essentials ins't for you, they do not offer a way to transfer to their own Account Rite product nor do they off to export data to Xero. They will give you 1 month access as a read only before all data is deleted off their server unless you pay $25 Per month for the remaining 5 years you're required to keep the data

And I like if anything goes missing my computer gets Stolen or burns or virus then I don't lose everything because it's on the clouds

The cons are that it is too expensive for what it is

Have most of the function and very stable software.

The platform looks a bit old fashion and payroll function is not easy to use.

I like MYOB for my business as it is intuitive and it combines many different softwares. It is a 'one stop shop' for all my business needs which is what I need when I am very busy

What i like least about MYOB is that other softwares are more competitive in price. I stay with MYOB as I am used to the functionality off it and dont wish to change.