Constant Contact Reviews
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2841 Reviews
- Industry: Performing Arts
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My go to email marketing platform!
Reviewed on 24/01/2024
I have had a positive overall experience!
I have had a positive overall experience!
Pros
It is easy to create aesthetically pleasing emails that get read!
Cons
Most features are very intuitive, but a few (inserting gifs, for instance) can be frustrating.
Reasons for Switching to Constant Contact
Prior experience - the barrier to entry was lower- Industry: Wireless
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A good time using constant contact
Reviewed on 6/10/2024
Overall, Constant Contact was a positive experience. The platform was user-friendly, the templates...
Overall, Constant Contact was a positive experience. The platform was user-friendly, the templates were customizable, and reporting features were valuable. Customer support was also responsive.
Pros
I liked Constant Contact because it's user-friendly, has customizable templates, and provides valuable reporting insights.
Cons
Limited integration options and basic analytics were the only downsides to Constant Contact, but they didn't significantly impact my experience.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SCAM! Not allowing me to cancel the account
Reviewed on 24/10/2024
BAD.
BAD.
Pros
Dont like it. I have not been using this and tried to cancel the account. They do not have an option for this. Every time I try to follow the steps it does not work. They want us to call the call centre to cancel but also does not work. Big Scamming money takers
Cons
No way to cancel the account. Not assisting in helping. Arranged a google call and they did not pitch up
Response from Constant Contact
Hi Jean Pierre. I am sorry to hear you've had trouble with canceling your account. If you still need assistance, please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and the cancellation request and we will forward it to our Billing team on your behalf.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A solution that works and does not require major effort to setup
Reviewed on 14/09/2024
It just works and did not require a bunch of back and forth with support like some cheaper...
It just works and did not require a bunch of back and forth with support like some cheaper solutions required
Pros
Was very easy to get setup properly with subdomain to send emails using custom subdomain for marketing purposes and not impact normal email domains.
Cons
It is a luttle expensive but you do get what you pay for so the added cost for less hassle is a worthwile return
Alternatives Considered
HubSpot Marketing HubReasons for Choosing Constant Contact
Pricing, functionality, ease of use and the roiSwitched From
MailchimpReasons for Switching to Constant Contact
Pricing and features seemed more inline with what we were looking for.Response from Constant Contact
Thank you for the great feedback, Joe!
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Constant Contact Elevates Our Outreach
Reviewed on 8/10/2024
Pros
The drag-and-drop functionality is incredibly intuitive. The live chat and phone support have been stellar.
Cons
We wish there were more options for setting up complex workflows.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for communication!
Reviewed on 18/11/2024
I have been using constant contact as a mail out service for department news and updates for the...
I have been using constant contact as a mail out service for department news and updates for the last 4 years. The mail out feature it great. Some of the functionality when creating different campaigns is not great and can be improved.
Pros
I like the ease of use and the available options to create different types of mail outs examples: survey, event tracking and general updates.
Cons
Some features have limited functionality. The drag & drop function is not great in that you can't have a photo wherever you want, it has to be uniform in a line.
Response from Constant Contact
Thank you for taking the time to leave a review, Rita!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Constant Contact is easy to use.
Reviewed on 16/10/2024
Overall, I like Constant Contact however I do not like that they raised their prices again.
Overall, I like Constant Contact however I do not like that they raised their prices again.
Pros
I am very familiar with it as I have used it for 7 years. I am able to send out newsletters that look decent with ease.
Cons
Formatting the pictures always causes problems. They pictures often get flipped and it very difficult to get them to face the right direction.
Response from Constant Contact
Hi Marsha! Thank you for the review, your feedback, and for being a long-time user. If you're having issues with formatting pictures, we'd like to look into it. Please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any examples you can provide and we will investigate.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User Experience with Constant Contact
Reviewed on 1/11/2024
It's a great platform for email marketing requirements and it is visually appealing.
It's a great platform for email marketing requirements and it is visually appealing.
Pros
I liked it best for the user friendly platform and the drag-and-drop is very useful and intuitive.
Cons
Some of the design elements lack flexibility.
Response from Constant Contact
Hi Peggie! Thank you for the review and the feedback. We would love to hear what flexibility you're looking for that you feel the product might be lacking. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any additional feedback you can provide and we will look into it!
- Industry: Music
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Constant contact makes emails fun
Reviewed on 5/11/2024
Pros
Constant contact allows you to send highly customizable emails out to clients and potential clients.
Cons
There is a little bit of a learning curve at first.
Response from Constant Contact
Thank you for the kind review, Victoria. We're glad that we can make your marketing fun!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Take time off your hands
Reviewed on 11/11/2024
Its been a great experience I honesty have no issues
Its been a great experience I honesty have no issues
Pros
I love that i can email my clients all at once and I get great open rates
Cons
I would like to see more training options available
Response from Constant Contact
Thank you for the review, Tonya!
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Constant Contact is con-sistantly the best!
Reviewed on 27/06/2024
I have been extremely pleased with this fine company. Constant Contact is my only connection with...
I have been extremely pleased with this fine company. Constant Contact is my only connection with my prospect list, which has more than doubled since we started this Spring. I really can't see how I can do without my partners at Constant Contact.
Pros
The great deal of information available helps me to invest myself in my business. The customer service team is outstanding. No problem is too insignificant for the best efforts from the reps at Constant Contact. The templates are really inspiring and fully adaptable for my needs and the AI suggestions are really useful. This has really been the answer to my customer relations.
Cons
The multichannel campaigns are not as well supported by the knowledge bank as I would like. It is a new feature and I expect that there will be more helps coming soon.
Alternatives Considered
MailchimpReasons for Switching to Constant Contact
Better reviews and best for a beginner who wants to grow it correctly,Response from Constant Contact
Wow, Stephen! Thank you so much for rating your experience with us so highly!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Automated System Ever!
Reviewed on 5/05/2024
My experience has been a happy one. Never has email marketing been more rewarding. It's as if I...
My experience has been a happy one. Never has email marketing been more rewarding. It's as if I have my own social media marketer and virtual assistance in one for less. love it!!
Pros
In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.
Cons
I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Only Way to Stay in Touch with Clients
Reviewed on 2/01/2024
Overall Constant Contact is by far the best email marketing platform we have used. After trying...
Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.
Pros
The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.
Cons
Additional improvements to the user interface and the help sections would be useful.
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full-functional Website Builder & Email Marketing Software
Reviewed on 28/11/2023
Pros
The best aspect about Constant Contact is how it offers not only e-mail marketing tools but also landing pages and website builder capabilities.
Cons
What I was missing on mobile application was updated during the last update on my Android system.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Constant Contact is a great tool
Reviewed on 29/01/2024
I love the product. It has helped enormously in growing our pressence and our brand.
I love the product. It has helped enormously in growing our pressence and our brand.
Pros
CC is eacy to deploy and easy to use. With just some basic knowledge of design, you can create compelling emails that catch a readers attention.
Cons
There are issues with the syncing feature with both WIX and NeonCRM. It creates too many duplicate accounts. WIX synced accounts remain "unassigned to any list" until you manually open each account and assign it.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Constant Contact is a Game Changer when it Comes to Marketing Automation
Reviewed on 6/09/2024
Pros
I not only use Constant Contact for marketing automation, but also for website and landing pages creation.
Cons
Some products such as domain registration and premium plugins are quite pricey on Constant Contact compared to some alternatives.
Response from Constant Contact
Hi Serene! Thank you so much for the five stars!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Constant Contact is one of the best but not the cheapest
Reviewed on 17/09/2024
I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template...
I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.
Pros
interface is good, system is easy to use and has a lot of templates to choose from.
Cons
I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.
Response from Constant Contact
Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
J.Mwangi Views on Constant Contact
Reviewed on 16/07/2024
Email marketing.
Landing pages creation.
Email marketing.
Landing pages creation.
Pros
How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.
Cons
I have not yet come across any challenge with Constant Contact.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Using constant contact for follow up surveys
Reviewed on 23/09/2024
They overall experience with constant contact has been great. I’ve been using it for about 2 1/2...
They overall experience with constant contact has been great. I’ve been using it for about 2 1/2 years now and it’s very user-friendly and easy to navigate.
And works great to register send emails and create surveys
Pros
Constant contact For surveys is a great way to follow up with anyone that’s attended an event.
Since you’re able to create an event and people can register through constant contact, it’s all very streamline to where you can send a survey after.
Cons
Since they changed their format about a year ago, there has been a few days that the site has been down for a while.
Response from Constant Contact
Hi Nichole! Thank you for the overall positive review. I'm sorry to hear you experienced some intermittent connection issues with the site. While we do experience the occasional (though generally rare) system issue, sometimes poor connectivity could be caused by other factors. This article covers some troubleshooting steps you can take, if applicable: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6215-troubleshooting-connectivity-issues?lang=en_US
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robustious Tool for Web Design and Marketing Automation
Reviewed on 24/09/2024
Pros
Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.
Cons
Well, some products such as domain registration are expensive to acquire on Constant Contact.
Response from Constant Contact
Hi Pernia! Thank you for the five stars!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Excruciatingly Painful To Use This Tool
Reviewed on 22/01/2024
If the decision was up to me, I would move to a more intuitive platform with a better UX.
If the decision was up to me, I would move to a more intuitive platform with a better UX.
Pros
Not a thing. I have used many CRMs, lead gen and email at scale tools. I have never used a tool so clunky and complicated as this. I am opening support tickets on a daily basis, this tool seems outdated, too complex and more often than not leaves me frustrated and takes me away from my work.
Cons
There isn't even a title field available to fill out when adding new contacts to an account. Examples like this cause redundancy. I have noticed a lot of bugs, and struggle with the clunky interface. When you import contacts via CSV they then can't be added to your workflows easily and requires the process to be very manual, defeating the purpose. I have had to request support almost on a daily basis while I have appreciated the help of [sensitive content hidden], I can't help help but feel like things should not be this complex. I never had this much difficulty when using other platforms like salesforce, hubspot, salesloft and could easily use their platforms without in depth training, they were intuitive out of the box.
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Constant Contact Is Okay; Improvements Needed
Reviewed on 26/10/2023
Honestly, Constant Contact is fairly infuriating when designing marketing emails, but it integrates...
Honestly, Constant Contact is fairly infuriating when designing marketing emails, but it integrates with our database, so we continue to use it. And even the integration is not perfect and any time I've found issues, Donor Perfect puts the blame on Constant Contact and Constant Contact puts the blame on Donor Perfect and if I ever press further, I've been told "It's two giant systems integrating, the integration will never be perfect." So guess we're stuck with Constant Contact for now, but it is rather annoying to use.
Pros
It integrates with our database, Donor Perfect, and syncs each night, which is helpful. The ability to segment and create lists is good and I appreciate that you cannot accidentally duplicate contacts. It's also nice to be able to schedule social media posts as well off the emails.
Cons
Designing emails in Constant Contact is such a pain. It always does SUPER weird things, which I suspect has to do with the way the emails auto code. Back in the day, you used to be able to manually go into the code and change it, which we would do regularly. But then they changed to this "simpler" format, and while it is more user friendly, they took away the option to manually change the code. When we asked them about getting that functionality back, we basically receive a big shrug. So now you have to deal with things like if you copy text from ANYWHERE (even Notepad, which has no formatting) and paste it into your email, the actual font, font color, and font size are NOWHERE NEAR the actual font, font color, and font size you have already in your email, so then you have to select that entire patch of text and redo it so that it matches whatever text you have, and sometimes it randomly bolds things too. It is such a pain. This happens too if God forbid you decide to actually TYPE in the box, the font attributes will all completely change, unless you type in the middle of your paragraph and then delete around it. It's maddening. Additionally, when you send tests to yourself and then forward them, the spacing completely changes, so I have to tell my bosses that no the actual email is not actually going to have giant spaces in it. And when you send an email from Constant Contact that has a background color and forward it (this is in Outlook), the background color comes with it, so you have to manually change the page color of your email, which is difficult for me to teach some of the older staff on our team to do.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use email marketing tool
Reviewed on 25/08/2024
Overall, I've had a great experience with Constant Contact and have been a user for many years.
Overall, I've had a great experience with Constant Contact and have been a user for many years.
Pros
I love how easy Constant Contact is to use. I've used it with multiple organizations I've worked with and have been happy with the results.
Cons
Sometimes the design elements don't work the way I want them to. Also, I think there are many corporate domains that don't accept mass emails from sites like Constant Contact or MailChimp, so critical emails may not be getting through to recipients.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
GOOD SERVICE
Reviewed on 10/05/2024
MY EXPERIENCE WAS OK BECAUSE I WAS VERY BUSY AT WORK
MY EXPERIENCE WAS OK BECAUSE I WAS VERY BUSY AT WORK
Pros
THE ATTENTION YOU GET FROM YOUR COACH AND STAFF
Cons
THE PRICE WAS A LITTLE TOO NOT FRIENDLY
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review of basic Constant Contact features from a small nonprofit
Reviewed on 23/10/2023
Pros
Easy place to 1) store your contact database with easy add/delete/edit/upload features, 2) send emails to all or part of said database, 3) get feedback on open/read/click rates seeing who is or is not engaging with your emails.
Cons
Would love more customizing design abilities in developing an email especially color and background choices. Would like easier ways to re-arrange contacts into and out of lists. Would like more customization ability when linking with social media.