Constant Contact

4.3 (2,841)
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Overall rating

4.3 /5
(2,841)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.2/5

86%
recommended this app
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2841 Reviews

Caitlin
Caitlin
Overall rating
  • Industry: Performing Arts
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My go to email marketing platform!

Reviewed on 24/01/2024

I have had a positive overall experience!

I have had a positive overall experience!

Pros

It is easy to create aesthetically pleasing emails that get read!

Cons

Most features are very intuitive, but a few (inserting gifs, for instance) can be frustrating.

Alternatives Considered

Flodesk and Mailchimp

Reasons for Switching to Constant Contact

Prior experience - the barrier to entry was lower
christopher
Overall rating
  • Industry: Wireless
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A good time using constant contact

Reviewed on 6/10/2024

Overall, Constant Contact was a positive experience. The platform was user-friendly, the templates...

Overall, Constant Contact was a positive experience. The platform was user-friendly, the templates were customizable, and reporting features were valuable. Customer support was also responsive.

Pros

I liked Constant Contact because it's user-friendly, has customizable templates, and provides valuable reporting insights.

Cons

Limited integration options and basic analytics were the only downsides to Constant Contact, but they didn't significantly impact my experience.

Jean Pierre
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

SCAM! Not allowing me to cancel the account

Reviewed on 24/10/2024

BAD.

BAD.

Pros

Dont like it. I have not been using this and tried to cancel the account. They do not have an option for this. Every time I try to follow the steps it does not work. They want us to call the call centre to cancel but also does not work. Big Scamming money takers

Cons

No way to cancel the account. Not assisting in helping. Arranged a google call and they did not pitch up

Response from Constant Contact

Hi Jean Pierre. I am sorry to hear you've had trouble with canceling your account. If you still need assistance, please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and the cancellation request and we will forward it to our Billing team on your behalf.

Joe
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A solution that works and does not require major effort to setup

Reviewed on 14/09/2024

It just works and did not require a bunch of back and forth with support like some cheaper...

It just works and did not require a bunch of back and forth with support like some cheaper solutions required

Pros

Was very easy to get setup properly with subdomain to send emails using custom subdomain for marketing purposes and not impact normal email domains.

Cons

It is a luttle expensive but you do get what you pay for so the added cost for less hassle is a worthwile return

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Constant Contact

Pricing, functionality, ease of use and the roi

Switched From

Mailchimp

Reasons for Switching to Constant Contact

Pricing and features seemed more inline with what we were looking for.

Response from Constant Contact

Thank you for the great feedback, Joe!

Paulette
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Constant Contact Elevates Our Outreach

Reviewed on 8/10/2024

Pros

The drag-and-drop functionality is incredibly intuitive. The live chat and phone support have been stellar.

Cons

We wish there were more options for setting up complex workflows.

Rita
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great for communication!

Reviewed on 18/11/2024

I have been using constant contact as a mail out service for department news and updates for the...

I have been using constant contact as a mail out service for department news and updates for the last 4 years. The mail out feature it great. Some of the functionality when creating different campaigns is not great and can be improved.

Pros

I like the ease of use and the available options to create different types of mail outs examples: survey, event tracking and general updates.

Cons

Some features have limited functionality. The drag & drop function is not great in that you can't have a photo wherever you want, it has to be uniform in a line.

Response from Constant Contact

Thank you for taking the time to leave a review, Rita!

Marsha
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Constant Contact is easy to use.

Reviewed on 16/10/2024

Overall, I like Constant Contact however I do not like that they raised their prices again.

Overall, I like Constant Contact however I do not like that they raised their prices again.

Pros

I am very familiar with it as I have used it for 7 years. I am able to send out newsletters that look decent with ease.

Cons

Formatting the pictures always causes problems. They pictures often get flipped and it very difficult to get them to face the right direction.

Response from Constant Contact

Hi Marsha! Thank you for the review, your feedback, and for being a long-time user. If you're having issues with formatting pictures, we'd like to look into it. Please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any examples you can provide and we will investigate.

Peggie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User Experience with Constant Contact

Reviewed on 1/11/2024

It's a great platform for email marketing requirements and it is visually appealing.

It's a great platform for email marketing requirements and it is visually appealing.

Pros

I liked it best for the user friendly platform and the drag-and-drop is very useful and intuitive.

Cons

Some of the design elements lack flexibility.

Response from Constant Contact

Hi Peggie! Thank you for the review and the feedback. We would love to hear what flexibility you're looking for that you feel the product might be lacking. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any additional feedback you can provide and we will look into it!

Victoria
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant contact makes emails fun

Reviewed on 5/11/2024

Pros

Constant contact allows you to send highly customizable emails out to clients and potential clients.

Cons

There is a little bit of a learning curve at first.

Response from Constant Contact

Thank you for the kind review, Victoria. We're glad that we can make your marketing fun!

Tonya
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take time off your hands

Reviewed on 11/11/2024

Its been a great experience I honesty have no issues

Its been a great experience I honesty have no issues

Pros

I love that i can email my clients all at once and I get great open rates

Cons

I would like to see more training options available

Response from Constant Contact

Thank you for the review, Tonya!

Stephen
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is con-sistantly the best!

Reviewed on 27/06/2024

I have been extremely pleased with this fine company. Constant Contact is my only connection with...

I have been extremely pleased with this fine company. Constant Contact is my only connection with my prospect list, which has more than doubled since we started this Spring. I really can't see how I can do without my partners at Constant Contact.

Pros

The great deal of information available helps me to invest myself in my business. The customer service team is outstanding. No problem is too insignificant for the best efforts from the reps at Constant Contact. The templates are really inspiring and fully adaptable for my needs and the AI suggestions are really useful. This has really been the answer to my customer relations.

Cons

The multichannel campaigns are not as well supported by the knowledge bank as I would like. It is a new feature and I expect that there will be more helps coming soon.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

Better reviews and best for a beginner who wants to grow it correctly,

Response from Constant Contact

Wow, Stephen! Thank you so much for rating your experience with us so highly!

Victoria
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Automated System Ever!

Reviewed on 5/05/2024

My experience has been a happy one. Never has email marketing been more rewarding. It's as if I...

My experience has been a happy one. Never has email marketing been more rewarding. It's as if I have my own social media marketer and virtual assistance in one for less. love it!!

Pros

In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.

Cons

I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.

Eugene
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Only Way to Stay in Touch with Clients

Reviewed on 2/01/2024

Overall Constant Contact is by far the best email marketing platform we have used. After trying...

Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.

Pros

The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.

Cons

Additional improvements to the user interface and the help sections would be useful.

Jade
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Full-functional Website Builder & Email Marketing Software

Reviewed on 28/11/2023

Pros

The best aspect about Constant Contact is how it offers not only e-mail marketing tools but also landing pages and website builder capabilities.

Cons

What I was missing on mobile application was updated during the last update on my Android system.

Becky
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is a great tool

Reviewed on 29/01/2024

I love the product. It has helped enormously in growing our pressence and our brand.

I love the product. It has helped enormously in growing our pressence and our brand.

Pros

CC is eacy to deploy and easy to use. With just some basic knowledge of design, you can create compelling emails that catch a readers attention.

Cons

There are issues with the syncing feature with both WIX and NeonCRM. It creates too many duplicate accounts. WIX synced accounts remain "unassigned to any list" until you manually open each account and assign it.

Serene
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is a Game Changer when it Comes to Marketing Automation

Reviewed on 6/09/2024

Pros

I not only use Constant Contact for marketing automation, but also for website and landing pages creation.

Cons

Some products such as domain registration and premium plugins are quite pricey on Constant Contact compared to some alternatives.

Response from Constant Contact

Hi Serene! Thank you so much for the five stars!

Carolyne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Constant Contact is one of the best but not the cheapest

Reviewed on 17/09/2024

I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template...

I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.

Pros

interface is good, system is easy to use and has a lot of templates to choose from.

Cons

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Response from Constant Contact

Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!

John
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

J.Mwangi Views on Constant Contact

Reviewed on 16/07/2024

Email marketing.

Landing pages creation.

Email marketing.

Landing pages creation.

Pros

How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.

Cons

I have not yet come across any challenge with Constant Contact.

Nichole
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Using constant contact for follow up surveys

Reviewed on 23/09/2024

They overall experience with constant contact has been great. I’ve been using it for about 2 1/2...

They overall experience with constant contact has been great. I’ve been using it for about 2 1/2 years now and it’s very user-friendly and easy to navigate.
And works great to register send emails and create surveys

Pros

Constant contact For surveys is a great way to follow up with anyone that’s attended an event.
Since you’re able to create an event and people can register through constant contact, it’s all very streamline to where you can send a survey after.

Cons

Since they changed their format about a year ago, there has been a few days that the site has been down for a while.

Response from Constant Contact

Hi Nichole! Thank you for the overall positive review. I'm sorry to hear you experienced some intermittent connection issues with the site. While we do experience the occasional (though generally rare) system issue, sometimes poor connectivity could be caused by other factors. This article covers some troubleshooting steps you can take, if applicable: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6215-troubleshooting-connectivity-issues?lang=en_US

Pernia
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robustious Tool for Web Design and Marketing Automation

Reviewed on 24/09/2024

Pros

Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.

Cons

Well, some products such as domain registration are expensive to acquire on Constant Contact.

Response from Constant Contact

Hi Pernia! Thank you for the five stars!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Excruciatingly Painful To Use This Tool

Reviewed on 22/01/2024

If the decision was up to me, I would move to a more intuitive platform with a better UX.

If the decision was up to me, I would move to a more intuitive platform with a better UX.

Pros

Not a thing. I have used many CRMs, lead gen and email at scale tools. I have never used a tool so clunky and complicated as this. I am opening support tickets on a daily basis, this tool seems outdated, too complex and more often than not leaves me frustrated and takes me away from my work.

Cons

There isn't even a title field available to fill out when adding new contacts to an account. Examples like this cause redundancy. I have noticed a lot of bugs, and struggle with the clunky interface. When you import contacts via CSV they then can't be added to your workflows easily and requires the process to be very manual, defeating the purpose. I have had to request support almost on a daily basis while I have appreciated the help of [sensitive content hidden], I can't help help but feel like things should not be this complex. I never had this much difficulty when using other platforms like salesforce, hubspot, salesloft and could easily use their platforms without in depth training, they were intuitive out of the box.

Jenny
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Constant Contact Is Okay; Improvements Needed

Reviewed on 26/10/2023

Honestly, Constant Contact is fairly infuriating when designing marketing emails, but it integrates...

Honestly, Constant Contact is fairly infuriating when designing marketing emails, but it integrates with our database, so we continue to use it. And even the integration is not perfect and any time I've found issues, Donor Perfect puts the blame on Constant Contact and Constant Contact puts the blame on Donor Perfect and if I ever press further, I've been told "It's two giant systems integrating, the integration will never be perfect." So guess we're stuck with Constant Contact for now, but it is rather annoying to use.

Pros

It integrates with our database, Donor Perfect, and syncs each night, which is helpful. The ability to segment and create lists is good and I appreciate that you cannot accidentally duplicate contacts. It's also nice to be able to schedule social media posts as well off the emails.

Cons

Designing emails in Constant Contact is such a pain. It always does SUPER weird things, which I suspect has to do with the way the emails auto code. Back in the day, you used to be able to manually go into the code and change it, which we would do regularly. But then they changed to this "simpler" format, and while it is more user friendly, they took away the option to manually change the code. When we asked them about getting that functionality back, we basically receive a big shrug. So now you have to deal with things like if you copy text from ANYWHERE (even Notepad, which has no formatting) and paste it into your email, the actual font, font color, and font size are NOWHERE NEAR the actual font, font color, and font size you have already in your email, so then you have to select that entire patch of text and redo it so that it matches whatever text you have, and sometimes it randomly bolds things too. It is such a pain. This happens too if God forbid you decide to actually TYPE in the box, the font attributes will all completely change, unless you type in the middle of your paragraph and then delete around it. It's maddening. Additionally, when you send tests to yourself and then forward them, the spacing completely changes, so I have to tell my bosses that no the actual email is not actually going to have giant spaces in it. And when you send an email from Constant Contact that has a background color and forward it (this is in Outlook), the background color comes with it, so you have to manually change the page color of your email, which is difficult for me to teach some of the older staff on our team to do.

Jennifer
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use email marketing tool

Reviewed on 25/08/2024

Overall, I've had a great experience with Constant Contact and have been a user for many years.

Overall, I've had a great experience with Constant Contact and have been a user for many years.

Pros

I love how easy Constant Contact is to use. I've used it with multiple organizations I've worked with and have been happy with the results.

Cons

Sometimes the design elements don't work the way I want them to. Also, I think there are many corporate domains that don't accept mass emails from sites like Constant Contact or MailChimp, so critical emails may not be getting through to recipients.

Joel
Joel
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

GOOD SERVICE

Reviewed on 10/05/2024

MY EXPERIENCE WAS OK BECAUSE I WAS VERY BUSY AT WORK

MY EXPERIENCE WAS OK BECAUSE I WAS VERY BUSY AT WORK

Pros

THE ATTENTION YOU GET FROM YOUR COACH AND STAFF

Cons

THE PRICE WAS A LITTLE TOO NOT FRIENDLY

Karen
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review of basic Constant Contact features from a small nonprofit

Reviewed on 23/10/2023

Pros

Easy place to 1) store your contact database with easy add/delete/edit/upload features, 2) send emails to all or part of said database, 3) get feedback on open/read/click rates seeing who is or is not engaging with your emails.

Cons

Would love more customizing design abilities in developing an email especially color and background choices. Would like easier ways to re-arrange contacts into and out of lists. Would like more customization ability when linking with social media.