When I Work Reviews
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1148 Reviews
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
When I Work Makes My Scheduling Easy!
Reviewed on 15/11/2023
I was first introduced to When I Work when I started working here as a call-center agent five years...
I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Pros
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Cons
I honestly can't think of any. I love this product.
Response from When I Work
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
When I Work Review
Reviewed on 8/11/2024
Overall, employers and employees appreciate the ease of usage and simplicity.
Overall, employers and employees appreciate the ease of usage and simplicity.
Pros
I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service.
Cons
Sometimes there is a lot of detritus and repeated shifts that shouldn't be.
Alternatives Considered
GustoReasons for Switching to When I Work
We haven't decided to continue yet, we are still investigating.Response from When I Work
Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback!
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Useful software, needs some improvements though
Reviewed on 21/02/2025
Overall my experience has been positive so far
Overall my experience has been positive so far
Pros
Helped my business overcome shift scheduling headaches through automation.
Cons
Lacks detailed job tracking, no phone support available and the app glitches
Response from When I Work
Hi Alexandros, We’re grateful for the awesome review! It’s exciting to hear When I Work has made scheduling a breeze! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It's just fine
Reviewed on 6/08/2024
It has been fine but not great. For an organization trying to implement this software to staff that...
It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.
Pros
It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.
Cons
Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.
Response from When I Work
Hi Justin,
Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve!
Warmly,
Shab
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
When I Work is great
Reviewed on 25/11/2024
This app is great. It's the easiest scheduling app there is. Not much to it but employees can...
This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it.
Pros
I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there.
Cons
I do not have any cons about When I Work
Response from When I Work
hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use, with all the features we need
Reviewed on 26/08/2024
We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement...
We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.
Pros
Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.
Cons
When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts.
Response from When I Work
Hello Heather, thanks for writing us a review! We're happy to hear you are enjoying the app! We'd like to help resolve any issues that you are experiencing with repeating shifts - if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
When I Work- the good and the bad
Reviewed on 6/11/2024
Good platform but needed more versatility
Good platform but needed more versatility
Pros
The scheduling module had good templates and an easy setup for documenting pto
Cons
The platform was limited for employee documentation
Alternatives Considered
PaylocityReasons for Switching to When I Work
Smaller staff at that time, didn't need as many functionsResponse from When I Work
Hi Ashli, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy program to use
Reviewed on 3/11/2024
Used it to manage 30 employees schedule for animal care.
Used it to manage 30 employees schedule for animal care.
Pros
Easy app based program that is very user friendly
Cons
This program has been easy to use. The feedback from the help has been good. May be nice to have settings that can be changed in part of the program and not other parts as we have several departments use it and it would be nice to be able to change things per deparment
Alternatives Considered
7shiftsReasons for Switching to When I Work
Price but now the organization uses 7 shifts instead of when I work. I personally liked when I work more then 7 shifts but it was not my chioice.Response from When I Work
Hi Tessa, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for scheduling of work
Reviewed on 19/09/2024
It was a great product, very useful, clear layout and great features.
It was a great product, very useful, clear layout and great features.
Pros
Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.
Cons
It did not link directly with our bookkeeping software.
Reasons for Choosing When I Work
We wanted an app that will be communicating to the employees directly their schedules.Switched From
Microsoft ExcelReasons for Switching to When I Work
This software worked best for the scheduling needs.Response from When I Work
Hi Daniel,
Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you!
Warmly,
Shab
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Medical Laboratory Scientist
Reviewed on 26/01/2025
Pros
It is very user friendly and accurately depicts the current schedule; easy access from mobile device
Cons
I don't believe that you could swap shifts with this app.
Response from When I Work
Hi Justin,
Shab here from When I Work. Thank you so much for your feedback!
I'm happy to hear that you are enjoying the app! In regards to swapping shifts, I suggest submitting a ticket ( https://help.wheniwork.com/submit-a-ticket/.) and our Customer Care team would be happy to walk you through the process!
Warmly,
Shab
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User and Mobile-friendly Scheduling at a Glance
Reviewed on 13/09/2023
My overall experience has been great. Customer service is always generally available or responds in...
My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Pros
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Cons
The schedule time input might be a little tricky sometimes.
Response from When I Work
Hi Silvia,
Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work!
Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/
We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!
To keep informed of any future updates, When I Work does provide updates on product releases through the link below!
https://help.wheniwork.com/article-categories/product-updates/
If you have further feedback or other suggestions, please do not hesitate to reach back out!
Warmly,
Lexie
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Simple and effective
Reviewed on 6/03/2024
Pros
Easy to set up time shift templates confirmations
Cons
Sometimes difficult to confirm shifts for all employees
Response from When I Work
Hi Brett,
Shab here from When I Work. We are delighted by your review - thank you!
If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good for the Basics!
Reviewed on 28/10/2024
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience....
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time
Pros
I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team
Cons
I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.
Response from When I Work
Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier.
We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services.
We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort.
Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/.
We're always happy to support you in any way we can!
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Tool A Manager Could Ask For
Reviewed on 24/08/2024
When I Work is very easy to navigate and makes scheduling, as well as communication, with employees...
When I Work is very easy to navigate and makes scheduling, as well as communication, with employees efficient. There are never any pop ups or app speed issues. The company has though of everything regarding scheduling.
Pros
The feature I like most about When I Work is the ability to view employees hours. Often times, as a manager, we are required to cut shifts or adjust schedules. The forecast tools and the option on scheduler allow us to make fair decisions.
Cons
My only complaint about When I work is the inability to publish schedules on the app version. I often have trouble and even though I click "publish" in the upper right corner - I do not see any notifications sent or publishing done. The website does not look appealing either on mobile safari app.
Response from When I Work
Hi Destiny,
Shab here from When I Work. Thank you kindly for your review! We'd love to help troubleshoot any issues as well, if you can kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help!
Warmly,
Shab
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
When I work works
Reviewed on 21/12/2024
Overall it has been quite good. As with any new app or program, using it more and more will only...
Overall it has been quite good. As with any new app or program, using it more and more will only make it easier with time.
Pros
Very easy to navigate through the set up process, and easy overall use.
Cons
I still haven't had the chance to fully go through the whole program as of yet.
Response from When I Work
Hi Taylor,
Hannah here with When I Work. Thank you for taking the time to leave us a review and let us know how your experience has been so far.
I'm glad to know that your initial experience has been positive and it's been easy to use.
We host customer webinars that could provide some helpful tips and insight if you are interested in checking them out: https://thisclicks.wistia.com/folders/liqrczqwnd.
If you have any additional questions, don't hesitate to reach out so we can assist further https://help.wheniwork.com/submit-a-ticket/.
Thank you!
Best,
Hannah
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Software
Reviewed on 1/08/2024
Use to schedule multiple divisions for transportation company. Makes things very easy to see.
Use to schedule multiple divisions for transportation company. Makes things very easy to see.
Pros
Easy to use. Simple to set up. Easy to see everyone at once
Cons
No issue with When I work it is very easy to use
Response from When I Work
Hi Adam! Thank you for utilizing When I Work and for reviewing our application. We love hearing from you.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Work with When I Work
Reviewed on 2/11/2024
Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly...
Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly check my schedule and make changes when I need to. I am sure this is a lifesaver for employers trying to schedule multiple positions, especially, with a lot of part time workers.
Pros
When I Work makes it easy to schedule around my available times. I can also pick up or drop shifts when I need to.
Cons
It seems like I get logged off too often. I want to stay logged in for easier access. I'd like to have the option to mark shifts I am interested in and get a text message if they become available. Maybe this exists, but I need a quick way to modify my notifications and receive alerts.
Response from When I Work
Hi Joe!
Thank you so much for leaving a review for our app—we truly appreciate your feedback! Regarding the issue of being logged off too often, we definitely want to improve your experience.
Please reach out to our Customer Care team by submitting a ticket at the link below, and we’ll be happy to assist you with marking shifts you’re interested in and staying logged in for a longer period of time.
https://help.wheniwork.com/submit-a-ticket/
We look forward to helping you get the most out of the app!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Customer
Reviewed on 31/10/2024
My overall experience with When I Work was pretty good.
My overall experience with When I Work was pretty good.
Pros
What I liked most about When I Work is that it's great for a start-up company.
Cons
What I liked least about When I Work was that employees could go in and enter their own time worked.
Response from When I Work
Hi Sharonda, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! We're glad to hear you've has a positive experience!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
When I Work worked for us!
Reviewed on 7/07/2024
This was a very user friendly software for scheduling. It made the supervisor's job easier and...
This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.
Pros
It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.
Cons
I really was happy with When I Work. I had no major issues. I would like to switch back.
Response from When I Work
Hi Beverly,
Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best Available
Reviewed on 6/03/2024
Pros
The ease of use and how quickly employees catch on to using it
Cons
Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.
Response from When I Work
Hi Jackie,
Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app.
We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
LOVE LOVE WHEN I WORK
Reviewed on 9/10/2024
My overall experience was perfect I was able to achieve all goals set out with this product
My overall experience was perfect I was able to achieve all goals set out with this product
Pros
The easy to use sytem, is cheap and able to integrate with multipe payroll applications
Cons
not much that I can recall not liking other than the information piece of imputting the schedules which cannot be avioded
Response from When I Work
Hi Vanashia,
Thank you so much for taking the time to review our app. We are so happy to hear that you have had such a positive experience with When I Work and that it is easy to use. We are glad you are taking advantage of our payroll integrations as well.
It's a pleasure to serve teams like yours!
Best,
Hannah
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Works as it should
Reviewed on 20/01/2025
Have been using for 2 years and it has allowed me to track time easily.
Have been using for 2 years and it has allowed me to track time easily.
Pros
Ability is to modify schedule for employees.
Cons
Sometimes when using the app version there is a delay.
Response from When I Work
Hi Alex, thank you for your support! We love hearing you share your experience.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It’s Just Fine
Reviewed on 19/09/2024
Pros
Alerts about incoming shifts and announcements in a timely fashion, allows for the creation and management of scheduling with all the needed essentials
Cons
Nothing really stands out creating for a generic service but fulfilling the job slightly above the competition
Response from When I Work
Hi Kevin,
Shab here from When I Work. Thank you so much for writing us a review! We are so happy to see that you are enjoying When I Work and its many features.
Thank you for being a valued customer!
Warmly,
Shab
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE WIW. Always what we need on the daily and brings tons of value
Reviewed on 26/12/2023
Pros
I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy.
Cons
Not much to say about what I don't like. I think it does exactly what I need.
Response from When I Work
Hi Sasha,
Farrah here with the Care Team at When I Work. Thanks for the detailed review!
It’s wonderful to see that scheduling and Forecast Tools are helping your workflow and making your teams’ and your work lives easier.
If there is anything we can assist with, please reach out. We're here to help!
Thanks for using When I Work!
Kindly,
Farrah
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
When I work solved our scheduling issues
Reviewed on 22/12/2023
Trying to share spreadsheets through Google and keeping up withal the availability of servers was...
Trying to share spreadsheets through Google and keeping up withal the availability of servers was difficult and we often missed scheduling for a shift. When I work solved these problems and has eased all our stress around scheduling and availability.
Pros
Real-time availability and ease of use made the adoption of this for scheduling so easy for us.
Cons
We did not see any cons with When I work. It has been a great experience.
Response from When I Work
Hi Rob,
Farrah here with the Care Team at When I Work. Thanks for writing us a review!
It's great to hear you're enjoying the app and how the Availability feature is helping you and your team. If there is anything we can help with, please reach out.
Thanks again for reviewing our app and for using When I Work!
Kindly,
Farrah
