FreshBooks Reviews
Overall rating
Filter by
Company size
Time used
4475 Reviews
- Industry: Banking
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks - Smarter replace of QuickBooks
Reviewed on 25/01/2024
Great experience - using it personally and for business, performs core accounting (General Ledger /...
Great experience - using it personally and for business, performs core accounting (General Ledger / Accounts Payable / Receivable) functions and provides lots of reports and lots of automation and great UX
Pros
Better pricing, better user interface and more functions as compared to QuickBooks (and all same functions are equally good but more intuitive)
Cons
Not much - possibly capturing expense receipts and better AI-driven logic to organize them by expense category could use improvement. Possibly more financial reports
Reasons for Choosing FreshBooks
Better pricing and better user experienceSwitched From
QuickBooks OnlineReasons for Switching to FreshBooks
Better pricing, better user experience, more reporting and customer support- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My first choice for invoicing and expense tracking.
Reviewed on 21/11/2024
FreshBooks has simplified my financial management, saving me time and headaches. It's helped me...
FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly.
Pros
It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket.
Cons
It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not really for a small business only really small business.
Reviewed on 24/07/2024
Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a...
Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.
Pros
I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.
Cons
The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this.
The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it.
Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.
Reasons for Choosing FreshBooks
I was looking for more features. Wave is a good product; we are just a little too big for it. It lacked most of the features, that don't work well in Freshbooks.Switched From
WaveReasons for Switching to FreshBooks
I thought it could deliver what we neededResponse from FreshBooks
Hey Ronald, thank you for taking the time to share your review of FreshBooks.
Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here.
If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FreshBooks made it easy for me
Reviewed on 7/08/2024
I use it for my home business I can keep everything in order.
I use it for my home business I can keep everything in order.
Pros
What I like about FreshBooks is how user friendly it is.
Cons
There really are no down sides from using this product.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy with its seamless mobile payment via PayPal.
Reviewed on 20/10/2024
Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.
Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.
Pros
Does a spontaneous job to create invoice, track them and send automated reminders.
Cons
Terrific to integrate with payment system for direct pay.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Invoicing with FreshBooks: look no further!
Reviewed on 5/11/2024
One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use....
One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use. The platform's navigation is straightforward, with clearly labeled menus and intuitive workflows that guide users through tasks such as creating invoices, tracking time, and managing expenses. Even those with limited technical expertise can quickly learn to navigate the platform and become productive.
Pros
The invoicing system, it is straightforward and unique making the invoicing process seamless as the platform allows the user to create professional-looking invoices with just a few clicks, featuring customizable templates, logo integration, and the ability to accept online payments.
Cons
While FreshBooks does offer integrations with several popular apps and services, the selection is relatively limited compared to some of its competitors. Users who require deep integration with other business tools, such as project management software or point-of-sale systems, may find the integration options to be restrictive.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great service which takes customer support seriously
Reviewed on 17/10/2024
I am all about efficiency and I would give them a 7 for 3 years ago and there were improvements so...
I am all about efficiency and I would give them a 7 for 3 years ago and there were improvements so I expect much higher now.
Pros
It is smart and well laid out. Everything flowed pretty well.
Cons
It wasn't ideal for us though most will be happy with FreshBooks software.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fresh Books, It’s pretty good
Reviewed on 10/11/2024
Pros
I really liked how user friendly it was, and how easy it was to integrate with other products.
Cons
Fresh books can feel a bit clunky at times, and can be minimized, but sometimes the overhead is too much.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks Review
Reviewed on 6/11/2024
FreshBooks offers an intuitive interface, robust invoicing capabilities, and seamless time-tracking...
FreshBooks offers an intuitive interface, robust invoicing capabilities, and seamless time-tracking features, making it ideal for freelancers and small businesses.
Pros
FreshBooks offers an intuitive interface, robust invoicing capabilities, and seamless time-tracking features, making it ideal for freelancers and small businesses.
Cons
FreshBooks charges an additional $11 per month for each extra user, which can be costly for growing teams.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Freshbooks Usability
Reviewed on 22/11/2024
Pros
Easy to use with many great features love it
Cons
could improve on certain features enhancing user experience
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hourly Billing Champion thanks to FreshBooks
Reviewed on 10/01/2024
Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly...
Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.
Pros
I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.
Cons
The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Like human fingerprints, Freshbooks is Unique
Reviewed on 23/10/2023
Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain...
Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched
Pros
Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution
Cons
To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A blissful accounting tool for managing finances.
Reviewed on 1/08/2024
FreshBooks has been a very reliable accounting and financial management platform for us allowing us...
FreshBooks has been a very reliable accounting and financial management platform for us allowing us to take good care of our finances. It allows us to continuously monitor our expenses which has helped us to develop very disciplined spending habits.
Pros
The invoicing function in FreshBooks is super easy to use and help create smart invoices. It also has an amazing reporting function that gives us insightful financial reports to assist us gauge of financial health. FreshBooks also has a expenses tracking function that help us to ensure we are not spending beyond our budget.
Cons
There are no negative issues with FreshBooks to this point so nothing to dislike.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks is all that is needed to perfect financial operations.
Reviewed on 20/08/2024
It has been a very yielding journey getting utilize FreshBooks powerful accounting tools to sort...
It has been a very yielding journey getting utilize FreshBooks powerful accounting tools to sort out our financial situation. It has made it easy for us to manage our cash flow and to streamline our financial operations like budgeting and invoicing. FreshBooks gives us accurate financial reports that gives us vision about our financial situation and ways to make it better.
Pros
FreshBooks has a expenses monitoring function that gives us accurate expenditure insights to help us avoid overspending. It has very powerful data security functions that keeps our financial data very safe and confidential. FreshBooks also provides outstanding financial analytical and reporting tools that makes it easy to evaluate our financial health.
Cons
Honestly, all that could have gone right with FreshBooks has gone right leaving us with nothing to dislike about it at all.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My experience with freshbooks
Reviewed on 12/05/2024
I praise freshbooks for it's, simplicity, efficiency and the ability to streamline accounting tasks...
I praise freshbooks for it's, simplicity, efficiency and the ability to streamline accounting tasks for small businesses and freelancers.
Pros
I like FreshBooks for its user-friendly interface and intuitive features, making accounting tasks simple and efficient.
Cons
It handles complex accounting tasks and consider its pricing structure more transparent compared to other options.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User-friendly software
Reviewed on 10/09/2024
Pros
FreshBooks is an easy-to-use software, I like its user-friendly features and the way its dashboard provides all options is incredible. The payroll services are great and I appreciate its reporting features which allows me to filter the reports. Moreover, it is easy to integrate it with a lot of other products which give us ease to work efficiently.
Cons
The drag-and-drop feature does not work efficiently. I would suggest its team, add more advancement. Moreover, it is a perfect tool in a reasonable price bracket.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FreshBooks Insight by Zipagan
Reviewed on 16/09/2024
Pros
Automating repetitive accounting tasks is what I like most about FreshBooks.
Cons
FreshBooks Invoicing App on my iOS has limited features compared to cloud apps.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Essential small business accounting
Reviewed on 19/12/2023
As a person with zero accounting knowledge, Freshbooks gave me to confidence to run my own business...
As a person with zero accounting knowledge, Freshbooks gave me to confidence to run my own business and know that all the taxes and bookkeeping would be done right and wouldn't cause me stress. It was very easy to get started, and I've learned a lot from using the software.
Pros
The easy-to-use interface, with helpful tooltips and explainers made it easy to get started. The invoice automation features made it very fire-and-forget to get paid on time every month.
Cons
The transaction fee for Freshbooks handling invoice payment is quite high, and only comes down when you start paying them more, and some of the more advanced features are locked behind a Sales call to negotiate pricing.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What really sets freshbooks apart
Reviewed on 9/11/2023
Freshbooks is for the wins. Given that accounting can be such an overwhelming task, Freshbooks...
Freshbooks is for the wins. Given that accounting can be such an overwhelming task, Freshbooks simplicity becomes a real life hack. It has been way to use to enter expenses and collect payment. It's intuitive to use and has a user-friendly mobile app that allows me enter data and have and overview of all the businesses financial aspects at my own comfort without having to go to the office
Pros
Freshbooks is an accounting software that's is well suited for our needs. It's is of use real set it apart with a dashboard that gives me an overview of outstanding revenue and profits of my business because is simply laid out in an easy to understand way that leave no space for confusion even to us who haven't done accounting before. Freshbooks includes soo many capabilities that makes a great accounting and invoicing solution. The double entry accounting reports feature helps us navigate through payments and expenses. It also allows me to easily create and out an invoice together and accept payments through credit or debit cards. Tax filing is a breeze since I can get a snapshot of the entire revenues which make a it easy for reporting of the income. In the report tabs, I can access the accounting reports from which Iam able to understand the business financial health that is soo critical in daily management .
Cons
Freshbooks ticks all the boxes for my business accounting needs
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing with Accounting
Reviewed on 1/10/2024
Pros
It is clean and well organized and it provides us with clear overview of our finances at a glance.
Has great customer support.
Cons
FreshBooks is simply the best, i have no dislike towards it.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My favorite Accounting tool
Reviewed on 6/11/2023
Financial keeping is now easy and fast but still detailed enough to incorporate every accounting...
Financial keeping is now easy and fast but still detailed enough to incorporate every accounting aspect of the business with Freshbooks.It makes finances stay organized
Pros
Freshbooks is an easy to adopt tool for especially small business financial management needs. It's cost is pocket friendly and has a perfectly tailored UI that anyone can use even without prior accounting knowledge. It is available in mobile apps for Android or any other devices which enhances accessibility and conveniency that I can manage my business even when am away. With it Iam able to create and send invoices, take photos of clients payment receipts which makes it ridiculously easy to manage payments and expenses online. This allows to keep my financial records updated . Tax filing is a breeze and it also allows double entry accounting reports.
Cons
I find it's customization capabilities quite limited
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Making a statement in accounting with FreshBooks.
Reviewed on 17/10/2023
Magical is the right word to explain our experience with FreshBooks because we have seen it work...
Magical is the right word to explain our experience with FreshBooks because we have seen it work magics for our accounting. We find it easy to use and very effective at ensuring all the finances are at check. FreshBooks gives us a way to ensure that we keep records of every expenses as well as all payments that we receive.
Pros
We found a true friend in FreshBooks and we are more than happy with the services we are getting from it. Everything about accounting is well simplified in FreshBooks and we never had difficulties to use it. The support is amazing. FreshBooks makes invoicing such a simple task for us and we are able to send our clients very professional invoices to keep them on the know about due payments. We also like it how FreshBooks allows us to monitor and manage our expenses. We use the financial reporting tool to run financial reports, and were are able to understand our financial health, this has helped us make very informed financial decisions on how to grow our business.
Cons
We are more than happy with FreshBooks mainly because we have never experienced any setbacks using it whether technical or anything.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FreshBooks, Committed to solve financial management needs.
Reviewed on 6/11/2023
FreshBooks has been our go-to financial management solution and has always proved us that we made...
FreshBooks has been our go-to financial management solution and has always proved us that we made the right choice. Financial management is always a big challenge for organizations but with FreshBooks, we were able to have better control on our expenses by tracking and controlling what money comes in and gets out.
Pros
Generally, FreshBooks has made us love everything about it but moreso, its effectiveness in expenses tracking and financial reporting has been eye-catching to us. FreshBooks also does so well in data and information security keeping all our financial information and data very safe and private to only those with the right authorization. The interface is very intuitive and it is offers an easy but more efficient way of creating and sharing invoices to the clients.
Cons
There is very little to hate about FreshBooks and for me personally, i have not encountered and issue that i can complain about FreshBooks.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks, Best Accounting Experience with a Digital Approach with Conventional Feel
Reviewed on 6/10/2023
FreshBooks has enabled us to digitize our accounting and reporting system with minimum effort,...
FreshBooks has enabled us to digitize our accounting and reporting system with minimum effort, leading to a easier and more efficient accounting experience, shorter reporting cycles, low manpower requirement, negligible errors and a noticeable cost advantage compared to traditional hard book book keeping and accounting/invoicing.
Pros
Integrating FreshBooks into our non digital accounting system was much easier than we expected.With its intuitive no-jargon UI and UX, the learning curve was minimal and it took no time to get used to.
Cons
FreshBooks gets the job done better than expected in most cases. In itself, it doesn't have any significant flaws, but the after sales support and customer service can be improved.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks is soo good at accounting. Give it a try.
Reviewed on 30/10/2023
FreshBooks allows us to gain authority over our financial ecosystem. It help us to manage our cash...
FreshBooks allows us to gain authority over our financial ecosystem. It help us to manage our cash flow and monitor how we are spending on our projects. With FreshBooks financial reports, we are able to be strict at our expenditure which allows us to avoid going over budget.
Pros
By using FreshBooks, we never miss a thing about our accounting thanks to its super useful financial management and tracking tools. It allows us to be in control over how money enters and leave our business which has been a big boost towards growing our business. FreshBooks reports gives us precise insights about our financial performance and this has been so precious at ensuring that we have a healthy cash flow and a well performing financial ecosystem.
Cons
My personal experience with FreshBooks has super fulfilling and i believe that am getting the best there is with this amazing product.