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79 Reviews
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great quality eQMS
Reviewed on 24/06/2022
We have solved our problem with a lot of paperwork and consolidating our quality system. We are a...
We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow.
Pros
Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.
Cons
The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Excellent Customer Support
Reviewed on 30/06/2022
Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. ...
Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. We are disappointed with the out of the box functionality and the training along with the lack of help with validation. Our initial point of contact is not longer with the company and the deliverables he assured us were not met without additional cost and configuration.
Pros
We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.
Cons
Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.
- Industry: Civil Engineering
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Powerful tool for EQMS but requires alot of effort and lacks helpdesk support
Reviewed on 2/03/2020
Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on...
Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on every instance of a help desk ticket (backups only done through our company IT). Cumbersome process to submit helpdesk ticket.
Pros
This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.
Cons
Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Intellect eQMS
Reviewed on 5/08/2021
We are in the back half of implementation, so we don't yet have all our applications implemented,...
We are in the back half of implementation, so we don't yet have all our applications implemented, but so far my team is loving using Intellect.
My experience with their on-boarding team, especially the training/implementation technician was top-notch. She knew her product and was able to quickly learn our vocabulary and needs which made the onboarding experience easy, fun, and highly productive.
Pros
I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS
Cons
We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.
Response from Intellect
Hi Franco,
Thank you for your review! It's great to hear that you were able to modify Intellect QMS apps to meet your needs AND to build new applications. You are truly leveraging the power of Intellect's no-code compliance platform. Please let us know if we can be of any help as you continue your journey of continuous improvement.
Thank you!
The Intellect team
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Learn and Adapt
Reviewed on 2/03/2020
Overall, I have found intellect to be a solid product that can replace many manual tasks in quick...
Overall, I have found intellect to be a solid product that can replace many manual tasks in quick development time. The aesthetics in terms of UI could be improved with some simple snap to grid that will allow for a cleaner look.
Pros
Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.
Cons
When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best of both
Reviewed on 6/07/2022
Outstanding
Outstanding
Pros
The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.
Cons
We have had a very positive expereince with Intellect
Response from Intellect
Thank you for your review! Customer success is truly our #1 priority. We love that you continue to have a positive experience with Intellect and how pleased you are with our customization capabilities. We thank you for your feedback and hope to continue upholding these positive experiences.
- Intellect Team
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built from the Ground Up!
Reviewed on 13/08/2019
I use it daily to update SOP. It is very user friendly.
I use it daily to update SOP. It is very user friendly.
Pros
I loved that we were able to customize the software, which gave our internal personnel insider knowledge of how the software works so we do not constantly have to rely on out-side support. It let us build it to our requirements and process flows.
Cons
There is nothing about the software that I don't like. I don't like how Microsoft when interacting with Intellect. To open a document to make changes you need to double click on link, click open, click enable editing, then enable content. It is slow and lots of clicks just to be able to open a document to make edits.
- Industry: Renewables & Environment
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A well rounded software package.
Reviewed on 22/04/2021
Overall, this has been a great software package/platform for us and is allowing a unified system to...
Overall, this has been a great software package/platform for us and is allowing a unified system to move forward with.
Pros
There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.
Cons
I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intellect Provides Value
Reviewed on 21/04/2021
We have realized many process improvements and efficiencies with automated workflows in a global...
We have realized many process improvements and efficiencies with automated workflows in a global environment. I did extensive research and started with about 20 companies before narrowing the field down to four and eventually selected Intellect. A great decision that has, and continues to, benefit our organization.
Pros
The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.
Cons
The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Gilero
Reviewed on 21/04/2021
It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation...
It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation [SENSITIVE CONTENT HIDDEN] and tech support [SENSITIVE CONTENT HIDDEN] are all-stars. Above and beyond type team players.
Pros
Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software
Cons
Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intellect Implementation and Capabilities
Reviewed on 5/03/2020
Thus far the experience has been great. The software is mostly intuitive and the abilities are...
Thus far the experience has been great. The software is mostly intuitive and the abilities are endless. Really excited to become fully operational with the program across multiple departments.
Pros
This software has endless compatibility with other existing software programs. Like most software, much of the work is on the front end and we are still establishing our "live" site. However, any function, feature or scenario we have come up with and the Intellect software has been able to provide multiple ways of accomplishing the task.
Cons
Intellect requires a lot of bandwidth to complete the publishing of sites to the "test" and "live" sites. Difficult to do during normal business hours on slower networks.
Alternatives Considered
MasterControl Quality ExcellenceReasons for Switching to Intellect QMS
Easier to navigate through Intellect. Better tech support and implementation options.- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very customizable platform, excellent customer service
Reviewed on 8/07/2021
The customer service has been excellent. We have a dedicated rep and he's very dedicated. He's...
The customer service has been excellent. We have a dedicated rep and he's very dedicated. He's really gotten to learn our business and helped us customize the platform to our specific needs.
Pros
We've been able to customize this software to do everything we need to do -- and some things we only dreamed of being able to do.
Cons
We do need assistance from customer service when we've tried to set up some functions and for those considering the platform, it's probably a good idea to budget some add-on hours if you are not particularly tech savvy. Once the system functions are in place, it's very intuitive. I don't think any platform is turnkey and some have real limitations. Intellect has the capacity to do everything we need.
Response from Intellect
Hi Helen,
Thank you for your review! We're happy to hear you that you were able to customize your Intellect QMS apps to meet your needs. Good advice on leveraging Intellect resources and expertise when needed. We're always happy to help!
Thank you,
The Intellect Team
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All Quality Systems In One Place
Reviewed on 18/12/2020
Realization of how much time is saved using Intellect compared to our previous system.
Realization of how much time is saved using Intellect compared to our previous system.
Pros
We have been using Intellect for about 8 months and the transition from our previous program has been great. What a huge difference it is with Intellect and how convenient it is to have everything linked and accessible with a click of a button.
Cons
The calibration app out of the box could use some improvement for reporting purposes.
Response from Intellect
Hi Tiffany, thank you for your review and we're happy to hear about your transition to Intellect. Thank you as well for the feedback and we look to speaking with you further about your suggestions for enhancing our calibration app and reporting. Thanks again!
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service and Endless Customization Possibilities
Reviewed on 13/10/2021
Our company went from a manual system to Intellect QMS software. We have increased efficiency...
Our company went from a manual system to Intellect QMS software. We have increased efficiency across the board. We are implementing/creating more apps to automate processes and eliminating errors that come from so many manual updates. We appreciate the metrics/statistics built into the system as well.
Pros
The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.
Cons
We had a bug before going live, but Intellect fixed quickly.
Response from Intellect
Hi Chelsea,
Thank you so much for your review! We love to hear that you found Intellect to be user friendly, easy to modify, and that you enjoyed working with our implementation specialist. Congrats on starting your digital automation journey with Intellect. We're here to help throughout your journey.
- The Intellect Team
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great and easy to use software!
Reviewed on 23/02/2023
Cons
The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great!
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intellect is what other eQMS systems should have been all along
Reviewed on 26/04/2021
Customer service and experience with the platform itself has been great.
Customer service and experience with the platform itself has been great.
Pros
Intellect's ability to configure without coding nor paying developers is its best feature. You can create your own apps or take their out of the box apps and configure to suit. The platform does have a learning curve understand how its intended to work together, however after training, validation, and a deployment, it's very doable yourself. The concurrent license model was very customer focused and allows small to midsize company's to truly go digital rather than struggle with expenses related to named licenses.
Cons
The out of the box applications did not suit my needs from the medical device industry.
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Somewhat User Friendly
Reviewed on 28/07/2022
Pros
Somewhat user friendly with room to leave detailed notes
Cons
Seemingly archaic, could be better softwares available
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great application
Reviewed on 30/07/2019
Pros
It is very user friendly, good functionality
Cons
There isn't anything I don't like about the software
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best QMS on the Market!
Reviewed on 11/06/2023
Everything about intellects team has been amazing from start to finish. Our initial calls with our...
Everything about intellects team has been amazing from start to finish. Our initial calls with our sales reps all the way to the closing with the implementation team, everyone has been amazing at answering our questions and supporting use the entire way.
Pros
I love that intellect is completely customizable.. It is very easy to use. All the training provided by intellect has been top notch. We are very excited about this product!
Cons
Nothing so far! We have truly loved everything about our experience.
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intellect Quality Management System
Reviewed on 27/04/2021
Pros
The product is easy to use and customize.
Cons
Integration with external data sources could be more robust.

- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Intellect QMS Review
Reviewed on 9/03/2023
Pros
Easy to use even I have small programming experience. Also very useful to find detail documents.
Cons
Onboarding process some time is slow. Also mobile app need improvement.
- Industry: Alternative Medicine
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
User Friendly Software
Reviewed on 5/03/2020
It's been a good experience. Alice, the Support Team member that we had assisting us with...
It's been a good experience. Alice, the Support Team member that we had assisting us with implementation has been awesome!
Pros
This software is very user friendly and is easy to teach other how to use the programs. You don't have to be an IT master to be able to use it.
Cons
It would be nice if they offered a limited amount of free customer support after the initial set up. It would be nice to have something like 2 to 4 hours of free support every month.
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great QMS and Great People
Reviewed on 22/09/2023
Everything has been relatively smooth and easy so far. We are looking forward to adding more...
Everything has been relatively smooth and easy so far. We are looking forward to adding more modules in the future.
Pros
The customer service and implementation team was amazing to work with. They ensured we were supported and on track throughout the entire process.
Cons
The startup was a little rough, but we also had some IT issues on our side that made it difficult.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Limited use of product so far
Reviewed on 30/07/2019
Easy to work with so far.
Easy to work with so far.
Pros
I have very limited use of the product. We have yet to launch things here and i am scheduled to attend a training session at the end of august on the product.
Cons
I have very limited use of the product. We have yet to launch things here and i am scheduled to attend a training session at the end of august on the product.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Review
Reviewed on 10/03/2020
Pros
Moving towards eQMS system and going paperless.
Cons
We've experienced some technical issues including aligning different interfaces and setting up proper workflow. It requires technical expertise.