I think in terms of complication backlog, for us, our customers were a consulting outfit so any organization, any customers that have a very small or large IT staff and they have a backlog of work that needs to be done in terms of developing applications, I think this is a great fit for that kind of a model where you go in with no coding. You can develop applications as well as workflows very quickly. Great for Work Order Management!
So for our need it has been very sufficient, very adequate. In terms of scalability, we have had no issues so far.
I would say the valuable features are the form design. The form design is extremely, extremely intuitive, and also the dashboard design. I also love the drill-down capabilities and so forth. I would say it's some of the two best assets in those features in the product.
Technical support has been knowledgeable and proactive. They're all very supportive and very good because one of the things that I always look for in a product is support. I've been with other organizations where support has been very lackluster, so this, Intellect is one of the better ones out there.
One of the areas that I'd like to see improved, or actually it could be added in, is integration with some of the other platforms. For instance Microsoft Office, SharePoint, CRM and all other platforms. One other thing that they really need to put in is that BPM is central to everything and that you are integrating right into your line of business applications, your line of business applications can be written in C-sharp, can be written in Java. You want to access that information and then create a workflow or create an application.
Increased number of patients' participation by 300% in one year, and increased the number of providers 10 to 50. Increased revenue by two-fold and eliminated billing errors by 30%.
No issues with deployment. The platform is very robust and provides alternatives with ease of use for data conversion or importing data from other systems. I started with one module; four years later, I had more than eight modules.
The largest return on our investment was due to increased revenue which resulted in increase in patients' participation and reducing billing errors. Never had any data integrity problems; helped us achieve compliance.
Ability to rapidly develop an entire suite of applications, including work order management. Requires very little or no IT investment. Eliminates the need to develop logical and physical design. Requires no Web or Java technical skills. Excellent drill-down capability with no programming required.
The ability to quickly develop a master-details relationship.
Drill-down capability from anywhere, whether you are on the chart, table or screen.
Develop a consolidated tables with summary reports, and the workflow structure and approval process.
Room for Improvement:
Provide additional chart types and dimensions, and to allow more flexibility when using charts.
In addition to importing flat files, allow dynamic use of imports
All companies grow and expand, there's a need to re-engineer processes to make sure that you are providing operational procedures that are efficient and effective and this is one way of doing it in a very value-centric manner.
Initially, we bought the product and put it in place for roughly 15 to 20 users and now it's in place for about 260 users and that required very minimal scaling on our end.
We use Intellect for purchase requests, HR onboarding, conflict of interest (COI), software release management, change request management, badge/business card request, and have several business apps being built at the moment.
The value that Intellect Platform in comparison to the other products that are out there, while still allowing you to provide a very effective BPM applications, is huge. Especially for businesses in our market, that small to medium sized business.
Intellect's technical support team is knowledgeable and proactive. Stability-wise, we haven't had any downtime with the product.
One of the most valuable aspects of working with Intellect has been the customer support, the direct interaction, it's been members of the technical staff and also account management. Even their executives have been available if we needed them.
The full HTML five support is key for us, so that we can start to utilize it outside of more than just in our standard browsers. I know it's something they're working on but it'll be great to see it in place once it finally is. However, the native mobile app option is great.
We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.
Intellect has a lot of good features and operation seems very intuitive.
It is good value for the money.
We have had to use a double review process in order to be sure that all changes are captured before a document is approved.
Overall experience with Intellect is great. Everyone at Intellect is very helpful and great to work with.
The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.
There really is nothing that I don't like about the software.
The Intellect Platform can be used for a wide variety of business applications. We used the platform for the following apps:
Document control (global)
Approval to use methods
Shorter time to get people trained and have the records require
Global visibility to issues
Easy to use, great support, Intellect works very hard to make their customers happy.
Wish we could develop more applications - not a negative for Intellect, but for my company.
Used for managing a $2B construction project, specifically for construction management, risk management, permit management, safety, compliance and contract management.
Intellect is very flexible and can be customized to the exact needs of the business process. The software is very end-user friendly and easy to use.
Even though the platform is completely flexible, it is still helpful to have high level staff with some programming experience to deal with the complex back end of implementation.
Built numerous quality, training management, learning management systems (LMS), work order management, document management and contract management apps that helped to improve productivity, reduce paper, and address audit and compliance needs.
Intellect allows people without programming skills to create robust web based applications, and native mobile apps for any iOS or Android device. The native mobile apps are great and includes offline capabilities. So your users can still capture new data even when they don't have a connection to the internet.
In our business of advising clients in designing/re-engineering of end-to-end workflow processes and work order management, we've seen no other application that provides so much value, ease-of-use, and flexibility.
Designed by non-coders to be used by business users to make work order automation easy. It is truly a drag-and-drop application development platform. Instead of users having to master the built-in logic and workflow that come with an out-of-box application, Intellect lets the users define logic and process flow on the fly, and adheres to those until the users decide to make a change.
When you provide so much flexibility at pretty affordable price, somethings bound to stay at the cutting floor. Intellect could add more seamless integration (more than what they have now) - to stay ahead of the curve.
If you are looking for solution that is extremely malleable in terms of configuribility, usability; this is your application.
You can not find a better suited product in any price range
Designed by non-coders to be used by Business users. It is truly a drag-drop application designed with most technology aversed users in mind.
Instead of users having to master the built-in logic and work-flow that come with an out-of-box application, Interneer lets the users define logic and process flow on the fly, and adheres to those until the users decide to make change.
One of the best comments I heard during the product demo from clients IT staff was: " The in-house developers should be really worried about this, 'cause this can get them out-of-job pretty quick'.
it is truly a multi-modal platform, where system integrators and customers can use it for a wide range of areas: from CRM, to documentation management; from construction management to patient nutritional progress assessment etc.
In our business of advising clients in designing/re-engineering of end-to-end workflow process, we've seen no other application that provides so much value, ease-of-use, and flexibility.
When you provide so much flexibility at pretty affordable price, somethings bound to stay at the cutting floor.
However, Interneer would need to add more seamless integration (more than what they have now) with mostly widely used suites like MS Office, offer mobility via PDA etc. - to stay ahead of the curve.
At ASH we have different usages for Intellect. We are using it to solve problems from work order tracking to Human Resources temporary employees to quality. In total, we have built about 30 apps on Intellect.
The workflow. It is easy to create and to follow. You can use it for anything!
I like everything about Intellect. It is easy to work with. Nothing negative.
Reduce the amount of manual redundant work done by our quality department.
The best thing about Intellect eQMS is the flexibility the program offers. They provided a baseline for me to build from and adapt to our current quality processes without having to repeatedly validate the software.
What frustrated me, when I initially purchased the software, is that there were no clear instructions on how to use the modules out of the box. Unless customers had the budget to gain customer success support, you had to figure it out on your own. Luckily the program is relatively easy to figure out, but it was still frustrating not understanding the processes that are happening.
Thank you for your valuable feedback! It was a pleasure working with you to improve our documentation based on your feedback. We appreciate your support and testament to the flexibility of our eQMS product suite and compliance platform.
We look forward to continuing to work with you and your quality department.
CMO & VP of Business Development
We are deploying this product as part of consulting projects for customers who need BPM support as well as new product develop support. For BPM, this is a natural solution - as you are thinking through the solution, you can describe the what needs to happen using Intellect capabilities. The workflow, the screen views, and related data can all be set up as you are describing the solution. Taking the solution description (Intellect-based) and translating that into a working solution becomes a matter of connecting the elements through Intellect functions. No need to translate from white board to paper to automation. Because of the capability, we also use Intellect to drive Minimum Viable Product (MVP) development for start-ups. Allowing rapid product development and launch to get to the customer faster and build a sustainable solution. Sorry I didn't know about Intellect years ago.
You can use Intellect to deploy as you conceptualize. It supports agile development and gets to customers faster.
I haven't run into anything yet.
Intellect Accelerate provides businesses a rapid yet robust means of digitizing processes at easily justifiable cost. The solution is scalable and sustainable. So if "time-to-value" is the initial driver then richness of capability is the reason businesses will stay with Intellect for the long haul.
Richness of capability, robustness of architecture and underlying architecture. Moves the focus away from technology delivery to business solution development.
No major concerns. This is a mature system with a solid track record.
We now have a universal system for all sites globally that provides immediate on-demand document delivery and offers a solid approval management system. Reporting tools are solid and support our audit needs.
The ease of global deployment was a significant benefit in our implementation. Intellect is our document management system now shared by all Infinite Electronics sites globally.
There are several modules that allow you to customize the product to meet your specific requirements.
The customer support is top quality, and the Intellect team is great to work with.
As with any software, it has limitations and specific interface requirements. Some of the interface requirements are a little cumbersome.
The entire last mile takes place on this app and we are very happy with the team.
Interneer Intellect platform for business operations gives us a 360 degree view of our sales operations. With live updates from the field we are able to take smarter and smooth decisions and handle unforeseen situations.
Very customer friendly and easy to use.
It is very user friendly, good functionality
There isn't anything I don't like about the software
Intellect offers a robust platform for QMS that can be easily customized. We're able to standardize our processes within our business requirements and show a complete audit trail to meet regulations and compliance.
- No need for low level programming to build your data model and your database
- Can quick build a web application and automate the business process it supports
- Smart, competent, and friendly support team
Cannot think of any
I strongly recommend to continue to maintain focus on the BPM and workflow capability, but also focus on extending the concept or model into the full application development segment, while keeping in place the power of "Intellect" and ease of use for rapid development and on-going maintenance
Ability to rapidly develop an entire suite of applications. Low cost entry level for small businesses. Requires very little or no IT investment. Eliminates the need to develop logical and physical design. Requires no Web or Java technical skills. Excellent drill-down capability with no programming required.
Limited in field or data manipulation (i.e., substring, formatting and converting from text to number or concatenation). Needs more programming/procedural capability. Option to manipulate a more complex SQL stmt. Better charting capability.
Great company to work with. They listen to you, ask questions if they dont understand and present solutions that aligns with your vision.
Ever since we have implemented the Interneer solution we have seen our company transition into this new age of Self Service and Real Time Information processing. The ease of use has enabled us to automate and enhance a lot of our manual processes. We have reduced our shop drawing prints by 80% & we are constantly developing new functionalities and making the old ones efficient as interneer releases new version as part of their ongoing commitment to product development.
If the development and user environments can utilize Drag and Drop functionality it will speed up development time and will also help user retention and adoption.
Very satisfied with the investment. Exceeding system integration goals across three departments and four divisions.
Probably the most flexible product on the market. Able to configure a custom configuration based on our unique workflow needs. Didn't have to conform our operations to a rigid solution. Able to learn configuration in-house so didn't have to rely exclusively on professional services. Interneer was willing to add features to the product to meet our project needs. Professional services staff were easy to work with and solution oriented.
Learning curve can be steep for some users. Some aspects of configuration interface not intuitive. Lack of detailed documentation an issue.
Cheaper trainings for the software would be good. Perhaps adding more 3rd party software like MS Project, and others will be very useful.
The idea of having a single database where you can find all project details and can track the progress of the project is pretty neat. There are some areas that can be improved like when adding projects and saving, you have to go back to the home screen to be able to open the project you have saved - this feature can be improved. Tab performance can be improved too.
I wish MS Project was built into it since this software is heavily used in my job and for sure other companies, who deals with scheduling a lot.
Highly recommended for achieving advanced BPM solutions with an incredibly quick time-to-market.
- Form building is quick and easy.
- Database modeling and query building happens seamlessly behind the scenes.
- Advanced integration features allow for unique client solutions.
- Cloud based/hosted option makes the platform financially feasible to a much wider market.
Interneer support and professional services are incredibly friendly and helpful. As a company, Interneer has far exceeded my expectations.
Still looking for the cons. So far I am very pleased with the Intellect platform.
Overall, I love this product. This is what I do, on a daily basis. I am proud to be a partner with Interneer on configuration & implementation of this product and help promote it where I can.
We utilize Intellect to manage the work order process of our utility clients. This product is very extensive and this gives many different options for configuration, while still making it easy to use.
While having so many configuration opens is a good thing, it can also give you too many choices for configuration. Sometimes its hard to decide which direction to take when configuring the product.
Flexible and powerful
Highly configurable - easy to build and deploy custom applications for a wide range of business needs.
All configuration choices are already pre-defined at launch. So, designer needs to go find the settings in each module to make changes.